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Nova Medical Services

3.0 (2 reviews)
Closed • Closed

Services - Nova Medical Services

Weight counseling

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21 days ago

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9 months ago

They are amazing the staff the doctors always there to help answer any questions. They are 10 out of 10 recommend

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Sandor R.

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HealthCare Now - HealthCare Now: John Hoover, MD is a Primary Care Physician serving Miami, FL

HealthCare Now

3.7(43 reviews)
2.2 mi

Refills are often withheld unless an appointment for a checkup is scheduled. During a six-month…read moreperiod, there were no follow-up phone calls to assess patient status and minimal outreach overall. This pattern seems to recur specifically at the time of refill requests, creating pressure to book an appointment in order to receive medication. The communication through the Healow app has also been disappointing; responses from staff have been unprofessional and unhelpful. Overall, the level of service has been very POOR. The front desk staff are awful, Stephanie in particular. Called 5 times and was hung up on all 5.. again a doctors office with no customer service is not a good one I have worked in healthcare for nearly 20 years and have never experienced patient care handled in this manner. I would encourage prospective patients to be aware of these issues before choosing this practice. And last but not least if you disagree with them, they delete you off the Healow app with MY patient records and cut access to your medications..

Avoid this facility! You make an appointment to see the DOCTOR, pay to see the DOCTOR, call confirm…read moreyou will be seen by the DOCTOR, and end up with a nurse every single time. Never able to fully address your concerns, leave messages for the the doctor or his assistant to call you back and nothing. They treat you like a ping-pong ball. HORRIBLE service by all especially their receptionists!

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HealthCare Now - HealthCare Now: John Hoover, MD is a Primary Care Physician serving Miami, FL

HealthCare Now: John Hoover, MD is a Primary Care Physician serving Miami, FL

HealthCare Now - HealthCare Now: John Hoover, MD is a Primary Care Physician serving Miami, FL

HealthCare Now: John Hoover, MD is a Primary Care Physician serving Miami, FL

HealthCare Now - HealthCare Now: John Hoover, MD is a Primary Care Physician serving Miami, FL

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HealthCare Now: John Hoover, MD is a Primary Care Physician serving Miami, FL

Nova Medical Services - familydr - Updated June 2026

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