After being at my previous storage facility for about six years, I decided it was time to leave because I no longer felt confident in the safety and security there. I visited several storage facilities before deciding on Nova Storage, and I'm so glad I did. The first thing I noticed was how secure the property feels. There is one entrance and exit, and the manager, Taylor, is right in the front office with a clear view of everyone coming and going. The number of security cameras throughout the facility was impressive and immediately gave me peace of mind. I was specifically looking for a climate-controlled unit, and Nova actually delivers. It's not just labeled climate-controlled--it genuinely stays cool and comfortable inside. Taylor was incredibly friendly, helpful, and knowledgeable throughout the process. She genuinely seems to care about her customers and made everything easy from start to finish. On top of that, I'm paying less than I was at my previous storage facility while getting a larger unit. Between the security, the true climate control, the excellent customer service, and the better pricing, I couldn't be happier with my decision. I highly recommend Nova Storage! read more

Love this place ! Always clean, service is always top notch ! And special thank you to John Farley for helping us make an easy decision to choose Nova Storage ! read more

The place looks clean and brand new. John the manager was courteous and friendly. Will refer friends and family to this location for any storage needs. Gave me a great price for rental Alan Matias read more

Awesome please. The staff and management were laid back and real cool. Great customer service and quick to answer my questions. Ask for John or Melvin they were great.!! read more

Walked in with my son and we were greeted with a smile. Great service and clean restrooms. I also like the fact that they had a tic tac toe game for kids. read more

I met with John the manager after reserving online for their special. He was a great help and escorted me to my new unit. It was the perfect size and just what I needed for now. The sign up process in the office was fast and easy. I appreciate how convenient it was to get what I needed in a timely matter. I highly recommend them read more

Ever heard the phrase, "it's not what you say, it's how you say it"? I just started using Nova Storage this weekend, the gentlemen helping me was very attentive and did not mind taking me to various storage units to see which one fit my needs best. I started moving boxes in yesterday and today I had the unpleasant experience of meeting the manager, John Farley. You see, I am going through a very difficult time in my life and the last thing I am thinking about is rules and regulations for a storage unit. When I stopped by today, a man in a truck was entering his code to go in, I followed suit since I didn't know I was renting a penthouse at the Bellagio and needed to read my entire electronic contract. I open my unit and start pulling boxes in, to the best of my abilities and half way through the task, a man in a wrinkled uniform polo confronts me and noted that I triggered my alarm and he needed to see my ID, I was dumbfounded especially after he said he needed to write an incident report. Frankly, I felt like I was being detained by ICE! I told him I was almost done and my purse was in my car and he waited for me outside. I gave him my ID and told him I did not know protocol included me having to wait for the person in front of me to enter their code, go through, have the gate close and then enter my code to go in as well and I did not see signage anywhere with these instructions. He looked me dead in the eyes and said "did you not read the contract?", using the most demeaning tone you could use. I told him I got the electronic paperwork and had not read the document entirely (if you do, congratulations), I am busy between daily Dr. appointments and work. Anywho, I am writing this because I was treated like a criminal, as a bonus he said that if I'd done this after hours (hours are posted and I am not illiterate), that the police would show up. This man has zero tact or customer service skills...or maybe I look like the average criminal (50 year old Hispanic woman driving a Mini) . I hope the owner reads this and knows what is going on with his manager and maybe sends him to some CS training. If it wasn't because I finished moving all my boxes in, I'd find another place, there are tons around the AV. read more

Jhon here is absolutely amazing! always professional, friendly, and go out of their way to make sure everything runs smoothly. Excellent customer service -- highly recommend this location! read more

Quick, easy, and reliable. Very good price and move in specials. Great security as well.

Would recommend to family and friends very friendly staff answered all my questions was in and out ! 10/10

Lorena was so helpful and made the entire process fast and easy. I would 100% come back here for my storage needs

Super clean facility, friendly staff and security cameras all over and easy sign up process.

This business is awesome. Excellent customer service, friendly environment. Highly recommended

It's amazing how no matter where you go, you find the greatest people. Here at Nova Storage I get the best customer service.I know it has a lot to do with me paying my bill on time.. But I think they are generally all around good people. Love how clean they keep the facility even the parking areas. Love the prices they are very reasonable. I want to thank the representative Cecilia. For always having the right answers for me. Once they start serving donuts here. I'll start visiting just because. Ha ha just kidding. If you ever need to store your items in a safe place. I strongly recommend Nova Storage. read more

Nova Storage - It's a friendly environment here! - Self Storage Near Me - Palmdale, California

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I was in a pinch and forced to downsize 13 years ago from a one bedroom with a garage (and no car) to a shared living situation. I found this place near my mom's house with rates much lower than the places near me and moved everything in until I could find a new place, then grab my essentials and leave everything else. With the units temperature controlled it was a great place to store my tape collection. Today I reached the tipping point where I simply no longer had enough stuff there to make the monthly bill worth it but should I ever need storage again Nova would be my first choice. read more

I have been using Nova Storage for over 6 years and they are great. Even when I forgot to update them when I changed banks they made sure to get ahold of me so there was no change of me defaulting on the unit. Persephanie (sp) in the front office is absolutely wonderful. So helpful and pleasant to deal with. I would highly recommend them. read more

U like Nova storage. They have decent prices, temp controlled and easy access. I'd definitely recommend this as a storage place.

great Service at the front desk every time I've lost my passcode and very understanding during the pandemic to help with assistance for time to pay. Overall great place to store your stuff, friendly staff and reasonable prices. Would recommend read more

Very clean area! Very helpful staff. Reasonable prices. I was able to get a space that meets my needs.

I started renting with nova in October 2017. We rented one of their climate control units for $150 a month. We never had an issue whatsoever. The staff was always friendly and helpful, the hallway to our unit was always kept impeccably clean, and even the fellow renters were always polite and courteous. We did have one billing error in November 2017, but a quick phone call cleared everything up without an issue. The staff was helpful, apologetic and quick to fix their error without complaint or reservation. We never had an issue with bugs and our stuff was never tampered with. In fact, if I recall correctly, the staff never had a key to my unit anyways. My only issue is that there is a small, maybe 2-3inch gap of open wall in the unit we had on either side of the unit and the neighboring unit had placed a few skinny items next to that gap/crack and they would fall into our unit occasionally. We would just push them back through the gap when this happened. But it was never a actual problem, just the only thing I could really nit-pick. We moved our things out at the end of May 2018 and they move-out process was just as smooth, if not smoother, than the move in process. No issues with continued billing; I waited until the monthly pay date to go by before writing this to make sure. We never had a rent increase in the seven months we rented either. I'd gladly recommend Nova Storage to friends and family, they were a pleasure to rent with. read more

Well.I wanted to call this Storage facility to your attention. Clean place. The manager is on the ball and so is the other lady. They are professional, curteous, and they go above and beyond the call of duty. I was impressed. Will have to spread the word. Sure hope upper management realizes what a fantastic team they have at this location. They made me feel important and special at every level both in person and on the phone. Thank you. Heather and Cecilia. You are special ladies. read more

Very good customer service Extremely helpful I would recommend this place Stephanie or Lorena I believe are the lady's at the front desk thank you guys for the help I appreciate it! read more

I have had my unit for about 3 years now and have had no problems. Staff is available whenever needed, and are courteous and helpful. My storage fee has changed one time in these 3 years by $10.00, and I was told in advance of this price increase. I do wish we could access our units later in the night though. I sometimes need to get in mine later then 9pm. That is my only complaint with Nova, hours should be changed to allow access until at least 10pm, or later. read more

Friendly helpful VERY CLEAN and I know my stuff is safe. Highly recommended! And way better than public storage price wise and cleanliness.

Very pleased. I just rented a 7x10 unit and the staff was very friendly and helpful. They waived the last 5 days of the month and just charged me the next month's rent. It is month to month. Premises are VERY CLEAN!!! Price is actually lower than many other facilities that are not as nice. read more

The best experience ever. To my convenience they were open Sunday. It was my first time renting a storage. The process was easy and the move out as well. It's also a good thing to know they have more storage around all over California. read more

I honestly feel very comfortable with Nova Storage. Very Clean facility, and great customer service. Someone is available to answer my questions and concerns. Definitely trustworthy and would recommend to friends and family. read more

Had been with this storage forany years and all I can say I'm a very satisfied customer very helpful customer service

I love going to my storage unit, I always get great customer service from the reps and they are always welling to answer my questions if I have them. read more

It's a really good place and to know that our furniture and other stuff are here in nova storage makes us feel good thank u nova for always helping out alot especially when we forgot to lock our unit they called up like in 2 hours and told us that our unit was unlocked so yea there the best... read more

Although I have not yet rented a storage unit, I did recently go into the Lancaster location for pricing and information. When I walked in the staff greeted me with a welcome and a warm smile. The staff was very informative about pricing and availability and was eager to help me. I will most definitely come back when I'm ready to rent a storage unit! read more

Perfect storage units!!! I love that this location is clean . I needed the storage ASAP and I arrive at the location 5 min. Before closing and the girl was super nice and did not rush me. She gave me a great deal and explained everything very clearly. Thank you read more

Nice unit... Yolanda was very nice from day 1... renovating and feel safe keeping my belongings here...