unit broken into two months after moving in management direction don't call me until after two days after robbery read more

Let's start from start.I had a small locker i barely used that I paid 25 dollars a month for .I paid them faithful but forgot to move lock after verbally telling manager pick after telling manager it was my last month. These weirdos aka manager decided to list in the news paper that they auction off my stuff when nothing was in there. This is a very crooked.petty Company that changed price depending who is there.Get it together managers.Dont spend you money here property was not very cleaned and staff had bad customers services and hated answering questions but I was still nice to them .Very sarcastic staff.Please be careful with the rats.Run ,don't walk read more

Extra Space Storage - I put up the images so y'all can see for yourself the pettiness over their mistake.Hoq do auction of an empty storage? - Self Storage Near Me - Lancaster, California

Worst place ever! I repeat don't ever use this storage place. My auntie has gotten her trailer stolen!! How could this happen !?! My family was out of state and never reached out to the family! They reached out all late like weeks after it happend ! These people don't care about your belongings and they suppose they have cameras but can't even show it to my family ! I'm thinking their own people stole my family trailer! We will get to the bottom of this ! You guys lost a forever client and I will make sure we will let people know about this place read more

Had my trailer broken into just before Christmas. Thieves got in by simply following a tenant in.. and the place gives you a way to exit without entering a code or anything. They were in there for like 3 hours in early evening and wiped me out and a couple of others. No security, grainy video footage, and policy which protects the criminals. No thanks. If you have your rig stored there, I'd find a better place. read more

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This place is fast and easy to work the I would recommend this spot! If you need to extra storage

Great service helped us during stressful move time. Paperwork was fast and kathleen was very friendly. Got our codes and unit pronto.

I had a very good experience at extra space storage in Upland, California. Selena assisted me today and was very informative and went the extra mile for me. I recommend this site! She was amazing!! read more

Think twice and carefully about storing your RV or Trailer here! Unfortunately, the week right before Christmas 2023, I had got a call from the manager, she was honest and blunt, the news was terrible. A group of thieve's had driven into the Extra Space property, broken into several trailers being stored there in the back of the facility, and emptied out taking what ever they wanted. At least five trailers were broken into so they had plenty of time, and then drove right out with the loot. When I was able to get a hold of the Extra Space owner she was also blunt, but rude and crude, I asked if the Sheriff's had been called, NO. I asked if a police report had been filed, NO "that was each owners responsibility". It took a week of delayed response, for the Sheriff's to investigate, get a warrant on the suspects and by then all my property was long gone. The actual Extra Space security camera footage was terrible! I thought I had been paying to store my $$$ 25K total $$$ worth of household items, TV, papers, computer, brand new motorcycle on a secure property, but that answer would be NO as well. The owner took NO responsibility for anything, and did not act immediately when the theft occurred. I was devastated that Christmas. That was the first bike I had ever been able to buy new, and for my retirement! Myself and the other Trailer Owners might have well parked on the street! read more

Great experience, the young lady helping us was extremely helpful and pleasant. I absolutely will recommend this place to other people read more

Enjoyed working with ESS, they were very professional and will work clients. I will recommend to others as well as use their services again in the future. Katherine is my favorite always kind. read more

Customer service is always great! Storage property is always maintained clean and secure

The Manager is very nice and compassionate, she made a stressful situation bearable. I would recommend to anyone in need of storage.

We had Cathleen helping us with our storage rental. She was extremely informative and patient with any questions we had. She made the leasing process really easy. The place is very clean and they have any supplies you may need. read more

This place is amazing. Very helpful. They made sure we got everything we need for the price advertised. And Kemisha was super helpful in helping getting our storage setup and showing us how operate our storage unit. read more

I rarely give a bad review but I have no choice. I have had a trailer located in this storage facility for about three years. Granted without an issue until this past Monday, February 20th 2023. I drive uptown my space and find the trailer and all within it gone. I go to the front desk and the guy takes a report and then tells me to call the Sheriff, like I didn't plan to do that already. The deputy came to my home and asked about video I said yes they should have it. Cathleen was not available on Friday to do so, today I called to see if the Sheriff could look at the video today and was told she called in sick. The google page for Extra Storage on J8 states, "At Extra Space Storage, were committed to providing secure storage for our customers. That's why our W Ave J8 storage facility has video surveillance and electric gate access". Sorry that in no way makes your storage facility safe. If I had access to the video feed today I would know when the trailer was taken and have an answer for the Sheriff. I am certain with the great security they have they are also not one bit liable for anything. trailer 13k, car 20k, house hold goods and collectibles priceless. I hope to hear from Cathleen soon... better yet the Sheriff A friend of mine owned a storage facility years ago, you had to be the person owning the vehicles/trailer/spot you were leaving with. he greeted you as you entered and left. and guess what you came when he was there... interested to find out when day and time the trailer left the lot.... From what I have read on many posts thefts happen frequently here. read more

Jocelyn was helpful, knowledgeable, and customer focused in assisting us with obtaining a unit. She answered all of our questions and went above and beyond! I write another review in a few months. read more

I love this storage property/company. But what's up with the sensors on the gate to exit out? I know I can't be the only one having trouble exiting. Or am I? read more

Professional and courteous and very helpful Cathleen Murillo provided all we needed she needs a raise!

I've been a customer for several years, the quality of their customer service was beyond my expectations!! I've live in state and then moved out of state still keeping services with extra space storage. I haven't had any problems with my unit, or and hassle when I needed a question answered. I would totally refer and use their services if needed again read more

This is a safe, clean facility to store my stuff! It's reasonably priced and Cathleen in the office is wonderful. We have been renting a store room for a few months, now, and recently needed a safe place to park our trailer. They have covered parking spaces. Great! And the spaces aren't all crammed together! Easy to back in and pull out. read more

Office rep. Was always very nice! Didn't like that in the middle of Covid pandemic they raised there prices. When everyone and was hurting. Made it extremely challenging. read more

Very helpful and they worked with me when it was time for me to move my stuff out. I would ask for Cathleen if you need any help.

Cathleen is super awesome , I am glad I am a tenant there . She is always helpful and goes above and beyond

I had a very good experience. The representative help me with reserving and purchasing the right storage for my needs at a good price. When u arrived to my storage everything was ready to go in great condition thank you. read more

Kathleen was super kind and helpful in the office. I ended up renting a unit from her with ease and quickness. Premises look very clean and no issues. Love the ease of the app to unlock the gate. read more

Cathleen was the best. She walked me through everything and got the best deal for me and was very professional about it. This is my second time using this storage and I know if I ever need another storage unit I will always come here. Thank you Cathleen!! read more

Friendly, fast and professional! I was able to reserve a storage unit over the phone. Everyone I talked to was nice and knowledgeable. I appreciate their assistance and look forward to doing business with them. read more

This storage is very clean, well maintained and secure. I have always had a great experience with them. Ask for Cathleen, she is super helpful and attentive. read more

Nice place for storage. Cheapest place in the valley, that I found. Haven't seen any rats ! Area is pretty clean.

UPDATE: The manager reached out to me showing his deepest regards for making this mistake. They are trying to give me a little discount or special for the inconvenience. I appreciate the follow-up to say the least.. Good customer service but I was locked out of my reserved storage unit at 10:30pm at night on the first day. I prepaid and was told it would be unlocked when I came. This was not the case. I could not find a person to help me while it was dark and creepy outside. Smh. I was locked INside the gate until given a code long after mine would not let me out. They were doing so well and give the first month off. read more

Very impressed! Great online deals + they have great on-site security! Employee Tanisha did a great job helping us today. She gave us a tour, answered our questions, informed us on everything and made signing up easy and quick. Would definitely recommend this place! read more

We needed a storage unit to move to antelope Valley after calling several companies and landing on extra space storage, I can't believe how great the people are at this company, it's hard to find companies nowadays that are so professional kind and helpful. I don't leave many reviews nowadays I try to remain positive. The manager at extra space storage Serena in Lancaster along with her entire staff is making this process of moving so much easier I highly recommend Extra space storage. read more

Thank you Tanisha and Sarah for being great landlords. You both atr awsome spirits which makes me feel safe with my trailer being stored at your facility. Thank you again and prayers to you and your family's read more

The storage facility is good and the staff is friendly. However, the monthly price you see online doesn't include insurance they require you to have. Check with your homeowners insurance or renters insurance if your policy includes it. If it does, bring a copy showing it's covered the day you sign up. That'll save you money. It's been about 4 or 5 months since I signed up and I just received a Rate Increase Notice. For my 10 x 5 unit, it's going up by about $15/mo. Lastly, if you need a padlock, their prices are almost twice as much as at Target, Walmart, or U-Haul. read more

Never again will I rent a unit with Extra Storage!!!! 4 years ago I rented a space and surrendered it after I was done they never had me as checking out of the place. I was sent to collections. The collection agency was nasty and very rude. I remember the nightmare very clear. I was told that If I don't pay up I was going to be sent to court and I was responsible for all the charges. I thought maybe I didn't tell them, but I was right and still had to pay the collection company fees. Forward to February 2014. My husband and I bought a house and we needed to store some of our stuff. He went and got a unit because I couldn't do it prior to the nightmare I had with them 4 years ago. We moved our stuff out 2 or 3 weeks after we got the unit. My husband was able to get things done fast. He surrendered the unit last days of February. This last weekend we get an email that we owe them money. They are doing the same thing that they did to me 4 years ago. We both went into the office when we surrendered it and AGAIN they neglected to take my husband off the system. I called them this morning at let them know. The young lady that we talked to in person answer the phone and said "Oh did your husband came in our office to let us know?" Duh yes we did!!! Please beware of this place. I can't believe it happened to us twice. Here I was thinking it was my mistake but I now I know we did our part and the place neglected to do their part. Ask for a paper saying that you surrendered your unit. Don't take their word for it. I bet this is how they make their money by taking people to collections and get more form you. They should be reported to Better Business Bureau for their business practice. I wonder how many people in the AV has gone through this nightmare. Very sad. read more

At first I wasn't a fan of this storage place due to poor communication, but now I can say I'm happy with the service and location after a conversation with the Manager. It's reasonably priced and very clean. With all the COVID shutdowns you're still able to get service (if you need it). Thank you Extra Space Storage; keep it up! Happy to be renting a unit here until we move next year. :) read more

I give this place 5 stars because this storage facility has the best customer service. The manager Matt Gipson has been so helpful during the process and continues to be of great assistance. I have been renting my unit for two years now and I would recommend them to anyone in the antelope valley. Their facility is so clean and secure exactly what I was looking for. read more

This Extra Space Storage is very well run and offers storage at a better price than others (we checked five other places on 12/29/15). The manager, Matt, is very friendly and helpful ask for him. read more

I just signed up and so far so good. I got a unit with climate control and moving things into it was a breeze. I would recommend this place to friends. read more

Matt was especially informative about medical disorders had a wonderful long informative conversation with him it was exactly what I needed. Kind of funny but it made my day. conveniently located, easy to get into and out of fast service highly recommend read more