Need a tech company? This is the one. Great response times and always fixes our issues…read more Understands how a business works and can get your office/network running smooth.

ITS Techs are Superhero's ! Highly recommend . After arriving home from a weekend visit to NYC we…read morediscovered that all photos somehow disappeared from camera card. It took ITS Tech less then 48 hrs to recover most of the images thus saving the day!

Definitely do not recommend for repairs, parts, computers, or anything. "Got a great deal" on a…read morelaptop that was supposedly one of many refreshed office equipment that a local business had replaced during a tech refresh, so they were being sold at a steep discount. The laptop had an issue with the battery within days of buying it, so they agreed to replace it. Took forever, but they finally gave me one. Got it home, opened the package and the thing was clearly NOT a new battery - dented and looked like someone had tried to pry it out without unlatching it. It did work, though so I let it slide. Turns out the OS and office software was not legit though and after a while it continually prompted for me to activate Windows. Which of course was impossible no matter how many times we tried to do so because we didn't have a true product key, etc. Still functioned, but unable to use many Windows functions. The laptop they sold my son was an even bigger sham, claiming to have some super duper drives and video/sound cards, but it turned out to be a poorly cobbled together hunk-o-junk, too. By the time we discovered all of the above, they were no longer at the same location and we couldn't find listings for them anywhere. We file all of it in the "Live and Learn" folder.......

I'm on the fence about this place. I've been back far too many times and the third trip I finally…read morejust did a trade in on the desktop I had and bought one from them. Of course, this one too is having problems. I use my computer for work, no gaming, no video streaming, there really isn't any reason I should be having all this trouble. Today will decide the fate of this business because I'm not coming back and I'm not paying any more money either.

I went into the Hendersonville store to print wedding shower invitations after having an issue at…read moreanother store location. Abby, who was working in the print center, was fantastic! She was helpful, and went over and above to assist me in not only getting the invitations printed correctly, but also in making things right with my experience with the other Staples store. Thank you, Abby for the great customer service! I will not go anywhere else for my printing needs.

I went into this establishment expecting a brief and easy shopping trip, but I was horribly…read moremistaken. I go up to this fellow with an accent (don't know his name but said he was some sort of manager) I ask him to show me where the wide ruled paper is and he doesn't even help he just tries to sell me a printer. I continually said no, because I have a printer. He also pestered me about some odd phone screen saver. After I said no about a few times, he altogether ceased "helping" me, walked away, and proceeded to ignore me. I was comepletely offended and disatisfied. I've never been treated so badly by an employee, let alone tormented by a manager. I'm extremely disappointed in what Staples has become in the past several months. The store itself has become dilapdated, and to be frank, trash. I will take my business to Office Depot thanks to this egregious excuse of a manager.

This Best Buy is located in the larger plaza featuring Dick's, Rooms To Go and a few other spots on…read moreDickerson. Like most folks these days, I do most of my shopping online, but there is something about touching a laptop and the keyboard before purchasing. I knew what I was after, so I headed to the discount laptop wall, after a quick test drive, I chose the HP I wanted and headed to the register. Service was ok. They were well staffed, but the associates were all chatting with each other, not too focused on the customers, especially in the computer area. Store is clean and in good condition. So far, happy with my laptop purchase. Solid $199 that does exactly what I need it to do, without issue.

In May 2018 I purchased a lg refrigerator from bestbuy and was told I was still active so I started…read morehaving problems with my lgdoor with i a door five time they came out one time to service it four times to change it each time the came out to exchange the refrigerator they complain about how heavy it is and its to much problem to bring it up because it was the same people who delivered it the first time so they knew what they was getting in too so now overtime they come to delivere the refrigerator they will dent the one on the truck so they will have to come back one of the five time the put down as they exchanged the refrigerator but never did so when we called in the the company on March 30 they said that they exchanged the refrigerator so I read the numbers to them of the refrigerator showing them i have the same refrigerator so the delivery man lied to the company and they lies don't stop i have many case numbers that the operator gave me when looking up the refrigerator they said I was active then they was going to send someone out to replace the refrigerator but that changed then someone came out to do a test on the refrigerator and now they changed again by putting in my Samsung refrigerator as my lg refrigerator the Samsung refrigerator is my tenant refrigerator now they are saying that where my warranty is on but the parts and labor is more they would just replace the refrigerator i need an compressor and a condenser now they are saying that im only covered for the compressor and not the condenser but I was told I was because I we brought a bundle and the reason why I paid for the parts is because all my wife ozempic meds went bad we had 6 boxes and its been two to three weeks without a refrigerator or replacement and when they came out to change the parts I was first told by bestbuy that it was the compressor but when lg came out they said it the compressor and the condenser on my home camera they only came in with there tool bag and when they started talking they was talking in German or Russian so they left after talking to they self for 5 minutes and said they have to order a part the condenser ok so they left but said in one to two days someone will contact me three days went by no phone call so me and my wife contact them and they said through the infestation they couldn't do the repairs we said what infestation we do have any type of bug or mices in our home so I went and took off the panel and took pictures and sent ti to lg a totaled of 12 pictures showing that he lied and the only thing that was on or around the condenser was dust so I brushed it off and took pictures of the dust on the floor and sent it to the and they want me to pay to have some one come to clean what I've just done In 5 seconds There was never any bugs and I want to post the pictures on line if I have a spot to post now 1 from the first time defective refrigerator 2 lied about delivery 3 they dent the new refrigerator 4 they dent the other refrigerator again and blamed it on the warehouse twice 5 they said that they delivered the refrigerator 6 they came out to changed the part the compressor 7 now they said its the condenser and have to order a condenser 8 they lie about saying infestation and it was a little dust on the condenser 9 we even paid to have it replaced 10 its been almost three weeks 11 my wife ozempic meds went bad6 boxes 12 they won't replace ar fix the refrigerator even after we paid for it 13 I can go on but now I'll change to something new about a year and a half ago ive purchase over 12 thousand dollars of electronics for my daughter a complete gaming system and I but the bundle on all electronics at bestbuy and that's where I brought my lg from so I have ove five accounts there and they was supposed to link all together because of the bundle for the electronics I was supposed to be notified to renew my bundle from bestbuy I wasn't notified so again we called to see if they can do something and activate the bundle again they said they will call me and all my gaming toys for my daughter is till in the box in my hallway never been opened and to this very day they still haven't contacted me about my bundle care on the gaming system so onall my electronics ive spent about 20 to 25 thousand dollars on electronics and electrical appliances now im fucked on my refrigerator and my gaming system doesn't have any coverage

Amazing service! Some of the nicest people and Even offered me a free hdmi cable! 10/10read more

EDIT: The owner, Larry, just called me and threatened to retaliate to my employer and on social…read moremedia if I don't take down this review. I saved the voice-mail in case I need to take legal action. EDIT 2: The creep found me on Facebook and started commenting on my photos, now saying he wants to charge me more for things he did for me as "favors" ... which makes no sense Do not bring your computer here for a diagnostic. It took MONTHS to get my computer back, and it didn't work. Larry told me the tech quit, but my ticket wasn't reassigned, so my PC sat untouched for most of that time. They replaced the power supply, but the graphics card was dead too. I brought it back in, they said they could send it to "a buddy's company that repairs graphics cards." I should have said no. They had the graphics card for 4 months and did not fix it, did not send it out. No updates. I finally picked it back up today, broken. Meanwhile I had to purchase another graphics card because who can be without their computer that long? I have made maybe 50 calls over 6 months, no exaggeration. They always promise to look into it and call me back later that day, but they never, ever call or text back. So I had to keep calling. I really wanted to support a local business, but this became a super frustrating time sink.

I have never used a computer repair service that offers pick up & delivery and who works out of…read moretheir home shop. I was a bit leery but like to support local businesses when I can. Glad I took the chance. Rick works on both PCs and Apple laptops. My Macbook Air had a virus which was beyond me. My Mac is an older model but I hoped to get another few years out of it. Rick picked up the laptop, was able to remove the virus, install a new browser (at my request), and do a tune-up. He also was able to add the print/scanner software I needed for my all-in-one office equipment. Good price for the services, personable, & professional. Will use again.

I kind of contacted Rick a little late in the afternoon and he returned my call within 30 minutes…read more He came by the next morning and picked up my laptop. He brought it back to me about 3:00 that day--fixed! He is very knowledgeable and very easy to work with. If I need any other work done on my laptop I will call Advanced Computer Diagnostics first.