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    NovaEquip

    5.0 (1 review)
    Closed Closed

    Services - NovaEquip

    Routine automotive maintenance

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    4 months ago

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    Reynolds Subaru Sales Department

    Reynolds Subaru Sales Department

    3.8
    (52 reviews)

    So where to start... FIVE stars isn't enough! So here are 5 more to make it 10! Not my first…read moretime buying a new Subaru, and this was truly a GREAT experience. Jacob T. was patient, and never pushy. He made the whole process smooth and stress-free. He took the time to answer all my questions and helped me find the right price point for the Ascent I wanted. Everyone I worked with there from Nick in financing to Brad who showed me all AWESOME options my new car has. Everyone was knowledgeable, honest, and genuinely excited for my family and I. I can't say enough how much I appreciated Jacobs assiatance with getting the deal made with our new Ascent. BRAVO management at Reynold for having a sales rep like Jacob on your team.

    July 13, 2026 at 10 AM I called for a pricing on a transmission service and asked about a quote to…read morereplace a seal on the backside of my transmission where the driveshaft goes to the rear axle. The service person on the phone advised me that she would have to talk to parts to find out the price for the seal to give me a quote. By 4:30 PM I still have not received a call to advise me of the cost of the seal replacement. I called them back,They said that the parts was extremely busy , if it would be OK to give me a call back tomorrow, 14 July, I said that it would be fine but I would go elsewhere if I did not receive a call back. Here it is 6:03 PM on July 14 and I received zero calls back from customer service for a price quote. Obviously not happy. This is in my own hometown. My wife purchased a vehicle from them, and I've had extensive repairs done on my own Subaru, it's hard to believe that they could not get back to me in 30 hours for a price quote. Not concerned about serving their customer or follow up customer service. Obviously I will be going elsewhere.

    NovaEquip - autopartssupplies - Updated July 2026

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