Amazing job! Very thorough and professional and for a great price. Love the results!! Will definitely be using this service again.

I am hesitant to ever give small business negative reviews because I know they are trying. However the experience with Novanna was unacceptable. No one responded to my email that was sent the day before my service asking what time I could expect someone. I had to book a two-hour window (8-10am) and I asked if I needed to wait the entire time for someone. Someone replied and said that I would receive a 30 minute notice before the cleaner arrive (so I still would have had to wait two hours either way?) I replied to that email and asked about a specific time frame and received no response. The next day, the day of my service, I did not receive a 30 minute advanced notice, she just showed up at my door at 8:30am. She did not come with any supplies as the website stated. She only dusted the tops of furniture and did not wipe anything down. She didn't put anything back in its place and I had to go through my apartment and put things away where they belonged after she left. Even organizing things would have been helpful. I specifically asked that she lift the rug in my bedroom to mop the floor underneath and she said she would. When I got home, I checked and this wasn't done. She furiously grabbed the mop and did it quickly in a hurry, while speaking on the phone. A few days later, I received a text message to my personal phone saying that I had a balance due but with no instructions on how to pay it until I asked. Not a single email communication with them stated how I pay for the service. I asked how to pay it was and I was sent a Venmo image and that's it. I replied TWICE to the text message requesting the information over email and have yet to receive a response from anyone. I don't know what experience everyone else had, but mine was terrible and I will never use this service again. read more

Both Bibi and Zuma were both fantastic. Extraordinarily thorough and careful. Very impressed that they are available on a Sunday evening and stay as long as it takes. Only small gripe I have is that Novanna is somewhat difficult to get ahold of. I've called a few times and left VM. Also e-mails and struggle to get a response. I've booked online and, to their credit, they've turned up both times. So I guess I shouldn't complain too much. read more

Overall, very communicative and do a great job. Have been using them for a few months and so far, the service has been great. We provide our own cleaning supplies though - so not sure if that would be an issue for others. read more

Excellent thorough cleaning at a very fair price. Very professional customer service and convenient payment methods. We will be setting up recurring service. read more

My apartment was cleaned by Novanna Cleaning yesterday and I would never imagine having it cleaned this way by myself. I can't believe that this is my place. It is so clean and fresh and it makes me feel happy. The price was totally worth it and it was less than what other cleaning companies around were quoting me. Lucy was on time and professional during the entire time she was here and she did an amazing job. I tipped her well on top. The office was also responsive and kept me updated with statuses. I would highly recommend them and I will be signing up for their recurring service. read more

I'm really disappointed. I booked this as a treat to myself living in quarantine, working, etc and the woman sent showed up without a mask and seemed shocked when I asked her to put one on. I'm not usually a person to post one star reviews, but this a matter of safety and the the most basic thing that expected from a service during a pandemic. This makes me too nervous to book any cleaning service at all. read more

Amazing experience from the very first interaction to the end. Easy scheduling, on time, polite and very reliable cleaning service. I was moving out to a new place and needed a move out cleaning company on last minute notice. Many services I had used in the past were busy. It was time to give a new place a try. I had many errands to work on so Ayza has to do it alone. In a minimum estimated time my placed looked exactly like the first time I stepped in. This place is all about the business, very professional and I'm very satisfied. read more

So easy to get an appt, loved the text message communication. Zuma was on time and prompt. My apt looks sparking clean! Highly recommend and will use again! read more

Best price around and they do a great job. Only challenge is booking, they tend to book up fully far in advance

Great service & reasonably priced!! Zuma was here on time and my apartment look spotless after her cleaning.

All I can say is: Zuma is amazing!!! Even my roommate- who is not easily impressed, commented on what a great job she did cleaning our place. Zuma was extremely thorough; she actually got down and cleaned the floors with a rag because she felt the mop wouldn't do a good enough job. What?! She wiped down walls, baseboards, cabinets, etc. I cannot express how happy I am with Zuma. I'm absolutely booking her for future weekly cleanings! read more

I am so happy with the service I received from Novanna cleaning service! Zuma came to clean our apartment and she did an amazing job! She went above and beyond and left the apartment immaculate! She spent 4 hours (30$ an hour) and did an incredibly thorough job. It was so refreshing to walk in to the apartment when she was finished. It was super easy to schedule an appointment, I just messaged the company on yelp. They responded quickly. I highly recommend, especially for the price. Will definitely use this service, and request Zuma, moving forward. read more

Zuma just left our apartment and I couldn't be happier! She brought all her own supplies and the rooms she cleaned are spotless - Service was easy to set up, and I really appreciated the reminders and ETA I got over text! Will definitely be using again. read more

I found Novanna through Yelp and they responded very quickly. They set me up with Zuma who is just amazing. I love walking back into my apartment after she has been - everything is spotless and sparkling!! She's also super easy to drop little requests to - always helpful and polite! 100% recommend! read more

We needed cleaning after we remodel our bathroom. I called in a Thursday afternoon and they came the next morning. Zuma and her colleague were professional and did a great job. They brought cleaning supplies, a mop, and even a vacuum. Overall we're happy with the service and will likely use them again. read more

We needed cleaning of an apartment for a move-out and were wondering if any company would do this during the quarantine but luckily we found Novanna. The cleaning lady Zumba did a very thorough job and completed our 2 bedroom/2bath apartment in 4 1/2 hours. Great service and great pricing too! read more

WOW! Absolutely unbelievable. So easy to set up and the communication was incredible throughout. Aymana showed up and went right to work. She was just the best. We could not be happier. The apartment was spotless. She had me do a final check and no request was too much. We are so happy and will be recommending to everyone in the area. The price was too good to be true for what they did. I don't know how I can talk any higher of them. Just great. Thank you! read more

This was a fantastic company who sent a phenomenal cleaner to take care of all of our move-in cleaning requests. Super polite, thorough, and pleasant!! read more

Had an amazing experience, service was fantastic, you could eat thanksgiving off my floor and it'd still be clean. Service was prompt, efficient, well calculated, inspiring, patriotic etc. Thanks for your work! read more

Bibi was phenomenal! She's cleaned my apartment twice now via Novanna Cleaning Services, and both times she's made my place sparkling clean. She's thorough, quick and great to communicate with. I'll keep using Novanna because of Bibi! read more

I needed a deep cleaning after 3 yrs of sub-letting my apt to my brother. There was a thick coat of BK dust & grime around window sills, floorboards and the bathroom. Aslan took care of all these surfaces and brought them back to life. He was thorough and careful. I will definitely book again! read more

Zuma couldn't have been more professional or efficient. Her work ethic and performance were incredible and her prices were a bargain.

I booked for a typical three-hour cleaning, the staff arrived on time and made a good job, very careful and respectful. Since the space is small, she took the rest of the time for a deep cleaning. A super worthy experience, highly recommend! read more

I rarely write reviews, but this service was incredibly easy to schedule, and Zuma did an excellent job. I'll definitely continue to use this service. read more

Zuma did a great job cleaning my apartment. It's sparkling clean now. I will be calling her on a regular basis for getting my apartment cleaned. She brought most of the cleaning supplies but in general they prefer you supply them. Booking appointment process was straightforward through their website. They prefer you pay them by cash after the services are complete. read more

The service was extremely good. Very deep cleaning, very satisfied. Good communication

No-show. I scheduled an appointment, for which I received a confirmation email and text message. The day of the appointment, nobody showed up. I sent an email and a text message as instructed in the confirmation email, and nobody responded either. Very unprofessional service. read more

Great experience with Novanna Cleaning! Our apartment is incredibly clean (honestly didn't know it could be this clean) and it was super easy to book the appointment. Will definitely book again! read more

FANTASTIC EXPERIENCE!!! Zuma came and did an immaculate job cleaning the entire space. She mopped, dusted, vacuumed, cleaned every surface in kitchen/bathroom, and was a real delight. We were subletting from a friend and when he returned home he wanted the information for the cleaning service immediately! He'd never seen his place look so good. Thank you Novanna and Zuma! We will call you again. read more

They came to clean today. What a great wonderful service. My apartment is gleaming. He asked me to check everything to Ensure it was to my Satisfaction. Will be using them going forward!! read more

Wow! Zuma did an amazing job. Our apartment was objectively gross. Our dog sheds like crazy, we are super messy, and we hadnt had any cleaning help since quarantine. It's honestly cleaner than when we moved in and the price is very reasonable. We will continue to use this service and I will recommend to everyone I know. read more

Tanya was wonderfully kind and thorough. The whole experience was easy and we will definitely use their services again!

I consider myself very particular when it comes to cleanliness, and I have to say I was blown away by the service I received today. I haven't deep cleaned my apartment in a long time due to a back injury and have been desperate for a thorough clean, but was worried with COVID. I read the good reviews and decided to give Novanna a shot. I'm so glad I did. I'm currently relaxing in my super clean apartment thanks to Zuma, who was a delight. She wore a mask the entire time and was extremely thorough with the job she did. I will be a repeat customer, no question. read more

Zuma was professional, diligent, friendly and did a great job getting the apt ready for new tenants. The apt was empty with no cleaning supplies, but Zuma came with her own anyway. Bathroom was sparkling clean and refrigerator and oven looked brand new. Highly recommended. read more

I booked this service online, based solely on the Yelp reviews. Bibi texted when she was on her way, and was very punctual. She did an incredible job! Our apartment was very messy and hadn't had a professional cleaning in years. She was friendly and hard-working -- I don't think she even took a 5-minute break in over 5 hours! I will definitely use Novanna again, and will request Bibi. Highly recommend. read more

The cleaning lady was good but came by herself as compared to a team of cleaners or at least 2 people. She did what she could have done in 3 hours promised for $170 we paid. read more

I had a great experience with this cleaning company. The cleaner let me know when she was arriving, did a great job without stopping and was very pleasant read more