I got a tempered glass top for my desk from Novato Glass. Really fantastic service. I spoke on the phone with a senior staff (wish I got his name) very professional and knew his stuff. Just by describing my desk and measurements, we achieved the perfect cut and thickness. I am SO happy with my glass topped desk. We are working a lot more from home so it's a big upgrade. They delivered the glass right on time. The young man was wearing a "Plandemic COVID-1984" shirt which I found very unprofessional. He was courteous and friendly, though. I am knocking off a star for this as I feel it was inappropriate to wear something like that to work. read more

Went into the shop to order a new screen. 4 people sitting at desks. None acknowledged me for over a minute even though I was the only customer there. I requested a screen and gave them the dimensions. They proceed to be rude. Did not believe the size I gave them and refused to sell me a screen. An overall rude customer experience. Do NOT do business there. Screenmobile has better deals and will install on site. read more

Novato glass is a professional operation. Seems like a lost art these days. With this place you speak with people in the office they give reasonable estimates and then follow through. Bonus is their installers are some of the best I've seen. And I mean professionally and friendly. I can't say enough about Novato glass. Highly recommend! If you want real professional people that really care about what they do, go with Novato Glass. You can thank me later. It's refreshing to see this kind of service still exists! read more

I've been doing business with Novato Glass for thirty years as I've fixed up three houses. They have never let me down. Can't say enough good things about them. read more

One of the glass sections in our front door shattered. We requested quotes from Novato Glass and one other vendor. Novato Glass proved to be more affordable. A visit to our home, some measurements were taken, and a customized order was made. Two weeks later the new section of glass was installed without any problems. In the following weeks we received a thank you card for our business in the mail which I thought was very nice. Would definitely recommend Novato Glass! read more

We are so happy with our custom shower stall glass door! We needed a non-standard door and we were pleased that Novato Glass could solve our problem within our budget and within our time line. Rick did a great job measuring, estimating and explaining our options. The installation was super smooth. I feel the quality and performance of the product is excellent. Looks great, too. read more

Novato Glass - Matte Black. No leaks. Clear coated for less streaks. - Windows Installation Near Me - Novato, California

Excellent service and price and quality absolutely the best place I recommend it thank you so much for everything

Good people, fair prices. Whats not to like, locally owned and operated. Highly recommend. Cut me a piece of glass for my picture frame on the spot. read more

BEWARE: Before you consider Novato Glass - Consider This: I contacted Novato Glass bc I needed replacement of 2 large double paned door windows. So, someone came to measure, which happened to be the owner of NG, Rick. Then, I paid a deposit for the job by phone, and two weeks later when the technician came to install the glass he informed me : 1) only one pane, instead pf 2 was ordered and 2) the measurement/ size was incorrect. So, I called and spoke to the owner, Rick. Although I was polite and understanding of the errors), he informed me a decision had been made to refund my deposit. I asked him why, and he repeated a decision was made to refund my deposit. SERIOUSLY: DO YOU WANT TO DO BUSINESS WITH NOVATO GLASS - with an owner who appears to be incapable of responding in an appropriate customer manner??? read more

I was impressed with the person who measured and assessed the cost of my repair. The entire job was done, beautifully, within a week.

Novato Glass installed a frameless shower door 12 years ago. Recently we raised and leveled our home in Corte Madera. As a result the shower door went out of alignment. I called them to see if they could adjust the door. They came out and trued the door back to its aligned position. Terrific work! Also, they did this for no charge as a customer service. Who does that now a days? Thank you Novato Glass! read more

At a rental property, I have a 20-year-old Milgard sliding glass door, and the wheels and the track were completely worn out. Novato Glass visited my property, helped me to order the parts, made the necessary repairs, and got the door back in service very quickly! Thank you so much! read more

My company and I have worked with Novato Glass for many years on many different projects. They work diligently on getting the best price and have skilled craftsmen. I highly recommend them. read more

Rude, dismissive and angry sounding woman estimated $500 to repair an 8x10 pane of glass in a French door sight unseen. Over the phone. 1 min call. read more

Unfortunately I do not have a positive review. Rick refused to give me a bid on a job because he said that another company would be way cheaper and he did not want to waste his time. I was told they were so good and competitively priced. This is not the case. Seems like many others, almost half of these reviews have the same rhyme to them. It is unfortunate to not be able to support a local business especially during covid. Very unorganized and unprofessional. read more

Amazing job repairing our sliding glass doors that were accidentally shattered when the mower shot a rock out. The price was more than fair. Office staff, estimator, and installers were all top notch. What a great customer experience. Bravo Zulu Novato Glass!! read more

I have been lucky enough to have worked with the family-owned and operated company for the past 15 years (although they have been in business many years longer) but I am grateful that the business has continued to continue to service the community of Marin. Rick Matthews, one of the owners, has gone above and beyond in terms of ensuring my Millguard windows were excellently installed. I never had a single problem nor issue with them. I have also made the occasional stop to pick up new or repaired screens - I was amazed by the ease of ordering (I just put the banged up scream on the table and Mrs Matthews measured it and I was free to go. However, being one of a curious nature I had questions ranging from ease of fire escape pulls to different types of screen - will this thicker one make the room darker, will it deter birds and so on. My next big question had to do with a bottom line question and whether it was a better fiscal choice to replace old yellow glass door squares or just buy a new door. The estimator was right there and ran through an approximate quote (he was entirely fluent in the neighborhood and original door styles and could tell me about what a replacement cost would be. He then, after I shared my concerns that this was an entire DIY project if we had any chance to save money. He was more than helpful and provided me with a litany of options including bringing the door in to have the work done in house versus on site, the glass choices and more. I then asked a bottom line question - would it be better to just buy a door? He said not necessarily. We ran through options on that scenario as well. I couldn't be more satisfied with Novato Glass today and for the past 15 years. Thank you ALL! read more

Novato Glass - Windows Installation Near Me - Novato, California

I had Novato Glass replace a broken dual-paned window on a patio door. They were prompt in their service, reasonable in their pricing and their workmanship and attention to detail was truly top notch. I would definitely do business with them again. read more

Great company and great service I had a 2nd floor old Pella window that was stuck minimally open and unable to lock. The company, from the receptionist to Rusty, who actually fixed it was terrific. Very knowledgeable, timely,and professional. read more

We just had the faulty locking handles on our patio sliding doors replaced by Novato Glass and they did a great, prompt job for a very reasonable price. Tom the owner gave us the bid and Rusty did the install. Nice folks, good workmanship. Very happy. read more

Rick came out to measure for a quote, but instead of quoting the job he said to hire a different company. I paid to have the contractor at this meeting. The good news is that if he doesn't want the job, I don't want his firm on the job. The bad news is that I lost at least a week, if not more, to get another company here. Save yourself and your project; don't bother calling Novato Glass. read more

This company obviously doesn't need the business because the estimator, Rick is rude and arrogant. My realtor suggested I call Novato Glass for replacement of several large floor to ceiling double-paned windows. When Rick called back, he made it clear he couldn't come till next month because he is so busy. No problem, but when asked about an estimate appointment for next month, he said that he was actually busy until October. When I told him that would be okay, he said, "Well, we don't book out that far." I asked how I book an appointment then and his response: "Just keep calling." Don't think so Rick. I'll spend my $$$ with a different local company that wants the business and has good customer service. read more

RUDE Absolutely rude!! If you have a choice, take your business elsewhere. I should have read through the yelp reviews for Novato Glass. I called for an estimate, got a quote over the phone from a gentleman who was very nice (I think his name was Paul, but could be wrong). A few days later I called with more exact measurements (there was a difference of about an 1/8 of an inch). The woman who helped me, Sue, was short but polite, she asked me a few questions about my project for which I needed to confirm with my contractor, so we agreed I'd call back in a few. Upon calling back a third time is when everything went wrong. I didn't even get a chance to get the woman's name, she was short, had a terrible attitude and did not want to answer my question which involved a discrepancy in the estimates I got. When I politely pushed back to get an answer she got louder and more attitude. I asked if it was a bad time for my call and if it would be better for me to call at a later time. She cut me off and got louder, by this point I had to raise my voice for her to hear me over her own voice cutting me off, I explained I was feeling like there was some animosity coming through, she kept cutting me off and was yelling, I finally said I would take my business elsewhere and hung up. It was a completely unnecessary exchange between two strangers, that woman should absolutely not be working in a position where she interacts with customers. It's been a long time (thankfully) since I have encountered such a plainly rude and angry person. Unfortunately, I don't think this was a random, one-off encounter based on all the reviews complaining about the rudeness and poor customer service. For her sake, I hope she chills out and let's the light back in. I can only imagine how miserable and challenging life must be if she walks around with that attitude. For anyone contemplating doing business with them, heed the warning others have shared. read more

I was referred to Novato Glass by the contractor who built our home 12 years ago. A window from the supplier had fogged and needed new glass. I didn't know whether it would best to try to go through the manufacturer or a local company. I called Novato Glass and then received a prompt visit from Tom. To his great credit he said they would be glad to do the work, but under the circumstances for the particular window, he suggested I have the manufacturer supply the new glass and install it. I really appreciated his candor and professionalism...he acted just the way we all wish vendors would always be! read more

Very very unprofessional. After waiting more then two weeks for them to get the parts for my broken window the technician did not complete the job. I called the office to inform them, which is when I encounter the very rude and impatient Sue. Very poor customer service skills. Then after requesting to speak with the she said he wasn't there then disconnected. I called back and got Rick who was rude and pushy to. When I explained the situation and ask for the manager/ owner he stated it was him. Who knows. I would not recommend this company. Take your money to someone who appreciates your business and doesn't treat you like shit. I will never call them again. James my tech was very nice. Sorry for him he work for ass holes read more

We have a big house with a lot of windows, and we like supporting local business - so far in our three years in Novato this has served us well, but not with Novato Glass. In January of 2015 I decided it was time to replace some screens. I made an appointment for someone to come measure for replacements, but it never happened. The person was sick, rescheduled, out sick again.... Well, it happens, right? I didn't worry about it too much. Figured we could revisit in a few months. May comes along, and now we're thinking we may want to replace some shower glass too. We're not sure if we want to do a little replacing/updating, or just save up to do a major remodel - but figured we could get an estimate *and* get the screens measured and an estimate for that at the same time. Sounds easy, right? Silly me. 1. The only estimate we got was for the shower glass. 2. The estimate for the shower glass wasn't what we actually wanted, as it was a straight replacement. We wanted some options, but we couldn't get that sorted out because, 3. I never got a response when I asked for more info, including a request for an estimate for the screen replacements. 4. The only response I ever got was a resenting of the estimate for the shower glass that we didn't want. Now it's been another month or so, and I'm giving up. It makes me sad as I drive by this business every day, but they are just not responsive enough for me to waste more time on. I suppose our small jobs are a waste of time for them - but I'm not going to consider them for any bigs jobs considering the dismissive customer service I've received this far. read more

I called Novato Glass for a quote on a glass cover for a table of about 4x6'. The original quote was a little high compared to other places I called so the woman answering the phone kindly reduced the price. The glass was safely delivered on a rainy, windy day by a very nice young man. The glass cover was perfect. The only tiny snag was that there was a very sticky sticker on the glass that took about 30 minutes to remove (I began with Goo Gone but it left streaks where it ran so we had to flip it over with help and clean it a couple more times). I will use Novato Glass when I have a larger job since they deserve our business for being pleasant, competent, timely and competitively priced. read more

Some reviews just can't wait. We had a broken window in our garage. I yelped window places in Novato and came up with Novato Glass who had the best yelp reviews. These reviews were spot-on! I was given a quote over the phone after a window technician came to measure. The price was reasonable so I ordered the window by putting 1/2 down. They called me within 4-5 days to say my window was ready. The technician was supposed to come today to put the window in. Jason arrived not only on time, but a tad early, this NEVER HAPPENS!! People are usually late. I was pleasantly surprised. Jason replaced the broken window quickly and efficiently and was just so kind in answering all of my questions. He even took the time to measure another window we want to replace. Kudos, Novato Glass!!! What a fantastic job!!!! We will spread the word, trust me!!! read more

Such a horrible experience at this place! Ladies where super rude, no one offer to help as I walked in and made fun of me when i said a wrong term referring to a glass, i obviously don't know or have any specific terms because I don't work in a glass store. A gentleman helped me at the end and was nice enough to tell me what more details i needed Will never come back and do not recommend this place. And as i walked they still said bye in a mocking way. read more

I just had them replace a window in one of my doors and was very impressed with them. They arrived at both appointments (estimate & installation) right on time, everyone I spoke with was friendly, the timeline they provided was accurate and the overall process was a breeze. They even sent me a thank you note for my business! Now I'm wondering why it took me 6 months to have the window fixed in the first place! (I procrastinated a bit on this one). read more

Super helpful. Was willing to take the time to find a hard item, glazing vinyl, which I had traveled all over marin to find. Finally some help. Tw was friendly and helpful in getting me back to installing my new glass in my boat. It's smooth sailing from here. read more

Novato Glass - Windows Installation Near Me - Novato, California

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Todd is over and above exceptional! He makes me wish I had a million windows to replace! Great job completed in a short amount of time, and his personality is five star along with his work! This is my second experience with Novato Glass and Todd, and seriously--I would love to have them here weekly. He and his first rate installation has made my week (probably my year)! read more

I promised to write Novato Glass a good review on yelp so here it is! I broke a window on accident trying to get back into my room after locking my car keys before a work day (NoOooOooO!!!!!). Ok comic relief aside, Novato glass cut me a new piece of glass and siliconed it in for much cheaper than I was expecting to pay (the rubber spacers were cracked/broken from such an old window). The price was up front and no negotiating needed. It was the lowest in the North Bay. I dropped off my window frame at their location (easy to get to; take De Long Blvd exit off the 101) on a Wednesday and the order was ready to be picked up Friday. The service is friendly, good spirited, and you can always get someone on the phone. They'll send out someone any time for a free estimate if you're not sure how much it might cost you. I recommend them if you need any broken window replaced (as per my good experience!). Best of luck yelpers! read more

These people are THE BEST!!! We had two accidents that required tricky repairs: 1) The slide on our fifth wheel caught an open wood-and-glass cabinet door as it was closing. The bent wood frame in the broken door, once repaired, was still "wonky." Novato glass was able to replace the glass in both cabinet doors so precisely that there was no evidence of the accident and the new glass was much better (prettier), and stronger. Sue was extremely helpful and patient in helping us choose just the right replacement glass. Then 2) our 13 lb. cat took a flying leap into one side of a beveled glass coffee table. Again, we replaced both sides, which we thought were equal. Careful measurement by Novato Glass made sure that the replacement pieces fit perfectly in each opening which were only slightly (infinitesimally) different. The cat jumped onto and paraded around on the previously broken side. It held! Five stars for helpfulness, great communication, precise technical skills. read more

Novato Glass appears to be the best in town, if you ask me. They were a big help in sending someone to do an estimate the same day I contacted them. I did not even have to be present for their guy to do his review. They ordered the glass and installed it in a couple of days, expediting the request at my urging as the broken window was a security issue in my home. All communications were either done by phone or email, so I never actually met any of their staff in person as I was not home when they did the estimate or installation (my wife was and she hardly had to talk to them). To me, it felt like once I got a hold of Novato Glass, it was a ridiculously easy task to get that window fixed. I'll go to these guys again, when I have glass trouble, and I recommend you do to. read more

I have never posted a review on Yelp but I'd like to share my experience with Novato Glass. I made two trips to firm up measurements for an order of screens and glass. Someone named Rick called me with questions about the measurements and was extremely rude and dismissive. The order was less than a thousand dollars but I would have expected better service and certainly a better attitude from a neighborhood vendor. Although I hate to start the process again, I'll be going elsewhere for glass and screens. read more

I've used them before with happy results. Called to get an estimate on a piece of glass for a coffee table. The woman who answered the call was horrible !!!! when she answered I could tell by her voice that she was obviously irritated over something . She was short - "what do you need?!!!" I said are you sure you want to help me you sound a little angry ? Again she came back with the same tone "yah what do you need !" At that point I was done, calling other glass companies in the area. Rudeness When answering a phone at a business is not cool . read more

Good work, but front desk staff not customer-oriented or friendly. Felt like I was bothering them by coming in for business!

Fantastic! The windows they installed make our house look amazing! They were on time, professional, and extremely clean! We are so happy with the work they did, and I highly recommend them to everyone! read more

Have played phone tag back and forth with the sales person. They came out to measure at my house, never followed up with me. I have called now twice to follow up with THEM and still no return call. If they are too busy to do the work, just say so. read more