Sean Novell did an amazing job he put a brand new air conditioning system in my home I'm very pleased with his work I truly recommend him very respectful and very kind man thank you for all your hard work that you do read more

We needed an extensive HVAC system replacement and Novell worked hard from start to finish to get our home back up and running. They were kind, professional, punctual... everything a customer could ask for. I highly recommend them to anyone and would absolutely use them again in the future. read more

Highly recommended! Sean at Novell heating and air is very knowledgeable, professional, and courteous. If you need any HVAC service in Ontario or any of the surrounding communities please give NOVELL HEATING AND AIR and call! read more

Novell has been working on our home's HVAC since the previous owners. So when we moved in several years ago, we called the them when it was time to service. Sean has always given great service and honest advice during our regular servicing. But we have never had to use them for repairs. Then the heat wave hit this week. In the middle of the day on the hottest day of the week, I suddenly realised that the air was blowing but it was not cool. I called them straightaway and was told, they could only come out 4 days later but would let me know if there was a spot that became available. The next day, first thing in the morning, I got a call: they had an opening would I be available. Of course!! The heat was brutal. Sean came down, quickly figured out what was wrong. Told me that while the system was old, it was doing really well and we only needed to replace that one part , after which we could expect more life out of it yet. The quote was reasonable and he had the parts in his truck so the repair was done really quickly. After which, he did some maintenance to make sure everything would run well. Before he left, he made sure to check on my filter and changed it so that our system would work efficiently. Now we are enjoying cool the cool indoor air as the outside air has soared way above 100 and looks like it will stay that way for the next few days. Highly recommended! read more

We've had Novell Custom Air & Heating for over 10 years - always professional & trustworthy service.

My expectation from all vendors is for them to quote their best price and make sure I know why it is better than the competition. I almost never go with the lowest bid, I buy the best that I can afford at the time. With Novell, I did not make it past the quoting process. Strike one was his scare tactics about the competition. When I mentioned the name of one contractor that I had a previous bid, he replied to the effect: do you really want gang members in your home with your valuables? I actually have respect for people with a past that are building a career for their family, so the answer was yes. Strike two was after a long discussion on what I wanted in a two stage furnace, he quoted a single stage. He also dropped the thermostat that I liked. Maybe I wouldn't notice? When I asked about this, he said it was to meet my budget. I did not give him a limit. He assumed and you know that that makes him. Strike three; the quote was a week late. If you can't get the quote on time with what I asked for, how can I trust the install? He had a story about dehydration, but he could have sent a text or someone else from his firm could have responded to let me know he needed more time. That is accountability. In the end, it actually became humorous how irritated he was that I was shopping for the best value. (parts, installation, warranty, and price.) By refusing to tell him how much my budget was, it became a circular argument. He kept asking what others were quoting and got pissed when I wouldn't tell him. "How can I bid when I don't know what the others are offering?" To me, as long as you play the game his way and are willing to just spend without checking prices or questioning what he is doing, you will have a good experience. Once you question him, his passive aggressive side shows through as seen in the other reviews. read more

It is winter time and I turned on my newly installed heater for the first time only to find it has no heat. I sent an email to Mike the owner in the evening around 9 pm to explain my problem and how I never tested it before. Mike called me back next morning at 7:50 am and sent out a technician the same day showing up at noon. The bad thermostat was replaced with a zero dollar invoice (under warranty) . The service is as good as it is. Highly recommend read more

I called Novell heating & AC this week because I was having problems with my AC leaking through my ceiling. Mike the owner was able to come out the next day to fix our problem. I was given a 9-11am window and he showed up promptly at 9am and went right to work. He found the problem right away and got it fixed. He was very informative explaining everything he needed to do and showing me ways to better maintain my system. He also was careful to put down a drop cloth and clean up when he was finished. I also mentioned to him that our furnace also had been making an awful noise for well over a year. We had another repair company out to look at it last winter and we were told it was a costly part that they weren't able to get anymore. They told us our only option was to buy a whole new furnace. We opted to put up with the annoying noise and just hold off on a new furnace. So glad we did!!! Mike took one look at the furnace and made a slight adjustment that fixed the noise immediately! All the work was done for a $129 service call! Honest, prompt, friendly, and knowledgable. I would not hesitate to recommend Mike to anyone needing service on their heating or AC. read more

Great service. Honest, upfront pricing. The tech, Sean, walked us through each step of the repair. He also made recommendations for additional service, but it wasn't just a pitch. Sean took the time to explain and demonstrate the need for the repairs. This was my first experience with Novell, but they will continue to be my HVAC servicing company. HUGE thanks to Sean and the Novell team. read more

Professional, helpful and efficient! After reading all the great reviews from happy customers I gave them a call. The first point of contact was with Corine. I began to tell her about my freezing cold house and how I needed someone to take a look at my heater FAST! She was warm and friendly and took the time to answer all my initial questions. Great first impression! Owner Sean, a very down to earth person with a serving spirit and highly qualified in his field, was on time and diagnosed the problem. I received a quote at the end of the day as promised, set up an appointment and Sean took care of the rest! He also took care of a few leaky vents, which no doubt would have caused big problems down the road. Bottom line: Friendly, professional, punctual, helpful, fair pricing, experience, quality work and goes over and above for his customers. AND, not pushy! I'd call Novell again and recommend them without hesitation. read more

I have experienced nothing but timely, polite, professional service from Novell. They have installed a new HVAC system in my house as well as my brother-in-law's house. I have never felt as if they were trying to price gouge or deceive. I use them for system maintenance as well. It is easy to schedule with them as well. I have been using this company for over 5 years now. read more

We have been with Novell for over a decade and have experienced exemplary service from the start. Sean and team are very professional, thorough and friendly. What more could you ask for? Give Novell a try! You won't regret it! read more

After purchasing our home last year, we continued service with Novell based on recommendation from the previous owners of our home. We had our heater serviced in late fall, installed a whole house humidifier in the spring and had the AC serviced this summer. The service people and the customer service taking our calls have always been friendly and helpful. I appreciate that on each visit Sean was the technician and not a rotating door of different people I don't know. Sean is also very nice and helpful. We will continue to use Novell for our HVAC system. read more

Save the trouble of the endless search. I'm not loyal to many contractors, but this one? Oh YEAH. They have done two rental homes for me for years. Prices are competitive, and multi-generational experience here too. Nice folks, top notch work, I hope they stick around forever. So hard to find workers of this quality! read more

Two years ago, we bought from Novell a 2-unit HVAC system for our home. Mike and his crew arrived on time and did a professional installation; absolutely no complaints. At the start of summer, I had Novell service the system, just to be sure we had optimum performance over the hot months. Sean came out and did a nice job. He was professional and very careful about leaving everything clean and ready to go. I will continue to have Novell handle all of our HVAC needs, and I recommend them. read more

Work Description: Replaced the compressor on our air conditioner Comments: We called Mike Novell and asked him for his help. This was going to be a very hot day and we have pets in our house that are home all day long. Mike immediately called us back and set up an appointment with us to come over right away. He came as soon as he could which was only an hour after we called him. We appreciated his professional business and helpful attitude. He was very kind and informative, he looked at the air conditioning unit inside the house and then we went out and he explained what the unit did and how it works. He then opened the side panel and showed me what he was looking at and what he saw. He said it was the compressor that needed replacement and then he cleaned the area around the compressor and said he would be back very soon. That he has replaced the compressor on many units in the last few days. he needed to go and pick some more units from his supplier. He did this and called me back immediately. He was back within a short time and replaced the compressor. This was fantastic, the air conditioner was now working and cooling great. He saved my life and the puppies were so happy, it was cool again. It was a true pleasure to meet Mike and Cristine we will be calling him in the future for his help. We also will be telling our neighbors and friends about our experience. Thank you Mike and Cristine Novell for your very quick response and your helpfulness. We are so happy we found you and your great company. Happy in Alta Loma. CA Rita and Jesse Nevarez read more

Made an appointment to have someone come out and check out my air conditioner and they were a no show. But then got a call and they owned up to the mistake which I understand happens to everyone. I was just disappointed because I had to redo my work schedule. on 10/26/2013 Mike came out and gave us a free diagnostics test and was very professional and apologetic about the mistake. read more

Our furnace caught our attic on fire late one night last month. It destroyed our entire heating unit. With two small kids and an elderly person in the house our heater was greatly needed. One call to Novell Custom Heating and we had someone there later that morning. Knowledgable and friendly along with excellent service is what we have always received from them! We had a new heater and everything cleaned up and back in working order in no time! Thank you! read more

Mike Novell has been servicing our Heating & AC since he started his own company. He is a skilled, honest technician who always tries to give his customers the best deal he can. From the very first we knew we could trust him. We are impressed with the way he stays on top of what is new in the industry. We recently purchased a new unit and, as usual, Mike installed it efficiently and with little inconvenience to us. We are very pleased with it. I find the 2 bad Yelp reviews he received to be very odd. They do not at all describe Mike or the service he provides. We confidently recommend him to friends and neighbors, each of whom are equally pleased with his service. Barbara B. read more

Mike was great. While the previous AC unit on my commercial building wasn't old, it had not been installed or serviced correctly and was toast. Mike was on the roof, taking pictures, educating me and eventually walking me through the installation of a new system that works incredibly. He took the time to help me understand what happened and had a plan to make sure the new system worked well and lasted as it should. His service and follow up are outstanding and a year later, we are very happy customers. Thanks! read more

Excellent service. The technician explained the problem with our air conditioning unit very thoroughly. We thought is was going to be something large but it turned out to be a simple part...thankfully. Our a/c is up and running just in time for an over 90 degree day. Thank you to the technician and the office staff for your service. read more

I want to clarify that I am giving 5 stars on the customer service. I've had to deal with several repair/plumbing/hvac companies. And by far, Mr. Novell has been the nicest person I have dealt with. I will give my ratings again when we have the equipment installed. The only reason we didn't have it installed is because we are still under warranty since the home was just purchased. But when the warranty is over, you can be sure that we'll be calling Mr. Novell. read more

Have used Novell for years. They maintained our old HVAC system and installed and maintain our new one. Prompt, efficient, skilled, and affordable. Also, really nice people. read more

So rare to find guys this good. Sean was our technician and was providing a second look at or jacked up air handler & fan unit. The previous guys sent out by our home warranty said the air handler was bad but he took a quick look and proved to me it was fine and that the motor for the fan was the issue. I called my home warranty, took the cash out option since they were getting nothing done in 2 months (never get First American Home Protection) and am taking Novells advice. My new go-to AC guys! read more

My AC broke down in the middle of Summer and Mike was able to come to my house the very next day. He provided me with excellent service and explained the problems I was having thoroughly. It turned out my battery was busted. He was able to fix it in 30 mins and also cleaned my air filters for free. I was completely satisfied! read more

I recently had a whole new heating and air conditioning system installed in my house, including new ducts, and Sean at Novell was so professional, knowledgeable, and most importantly, reasonably priced. I will use Novell for any heating or air conditioning issues I may have. They are a pure joy to work with. Corrine in the office is so friendly and helpful. Terrific group of people. read more

My husband and I just moved to the area and all of a sudden our air conditioner broke down. I called Novell and Sean came out to diagnose the issue. He was very knowledgable and polite and explained our options. I scheduled an appointment to have my outside unit replaced. I met mike. He was also very helpful and gave me a great deal, which I very much appreciated! Sean and Moses worked hard and are both very knowledgeable technicians and answered my questions and reassured me on all that was being done. I highly recommend this company. Good price, quality work, great customer service and nice people. Christine who answers the phone was very nice as well. We will be using Novell as our heating and ac maintenance for the future. read more

Wow! I can't believe something was actually this easy! These people are so awesome! Starting with the phone operator, Christine, as polite and helpful as can be. They fit me in on a whim and were in and out in a flash. They ordered my part as fast as they could, got it that night and installed very next morning. They were very honest and extremely reasonable. I have to thank Bill from Bills heating and air conditioning for recommending them, because he was booked. Thanks again:) read more

Novell is hands down the best company for AC repair in the area! Two years ago I had an issue with my AC and they came out same day and got it going again fast. Then Friday I had a different problem (fan not blowing air) called them at 3pm and Shane came out and was at work by 430! Amazing service, great guy, knowledgeable and willing to explain what had happened. Also detected a problem we didn't know we had and took care of that. I highly recommend them! read more

Completely happy with this company, they replaced our entire system. Excellent customer service and very affordable. Trustworthy, efficient, and very informative definitely made things easier when I had the choice to go with other companies. read more

Mike Novell has been looking after our air conditioning and heating needs for years and I can't recommend him highly enough. He is honest, reliable, skilled, fair in pricing, and scrupulous in cleaning up after every service call. A really good guy! DGS read more

I just had an air conditioning unit and furnace installed by Mike and his team. I first went through the customary bidding process by having several qualified contractors with the best ratings from Yelp (and other sites) provide me their best proposal. The caveat for me was that they had to supply Trane or American Standard. Mike was the first bidder and he educated me on having the right unit sized for my home as well as the proper air flow to have that unit function correctly. Using that information, I researched what he stated to verify and confirm through the power of the internet. After several bids from other contractors, I began to see which contractors knew their business and were more thorough in their evaluation in pricing their bid. Initially Novell was not the lowest bidder on the basis of additional options another contractor was willing to give me. I really respected Mike based on my initial meeting when he took time to educate me on what I should consider for a properly sized and efficient unit as well as his professionalism and friendliness; Thus I wanted to give him an opportunity to see if he can at least match or improve on the lowest comparable bidder using the same AC manufacturer (Trane), variable speed drive, size of unit, and efficiency rating. He appreciated the fact I called him back and was allowing him another opportunity. He came back with a much better deal- a higher efficiency unit at a couple of hundred dollars lower in price! Thus, I decided to go with Mike and thankfully I did. His crew was very professional and we were impressed with the fact they kept the work area clean after each day they worked. The installation was well done. Mike kept me informed as needed. There were no change orders and the price that was quoted me was what I paid. Mind you, I read the negative remarks here about Novell and the one report from the BBB site. I'm a pretty good judge of character and I do know there's always two sides to every situation. Before I chose to go with Novell, I really considered those negative marks, but my gut feeling was that there's something more to it than what those negative remarks were about. I was so glad I went with my instincts as well as the best offer. The installation looks wonderful and the unit runs like a charm. I truly would recommend Mike and his crew to all my friends and family. There's a benefit to having the owner of the company (Mike) on hand in your home completing the installation with his crew and having it done right. Because of the great job Novell did, I am completing my first ever review of any service or contractor on any website to hopefully give you a good base to make your decision on. read more

We called Novell when our a/c suddenly stopped during 90-95 degree weather and received excellent service. Mike returned my call immediately, even though I called after hours. He also went to extra effort to fix our problem even though he was booked for the entire day by agreeing to come out before hours at 6:30 am. Mike was courteous and professional and knows his craft. He probably could have gotten away with telling us we needed an entire new unit since our a/c unit dates back to '84 but he didn't even bring this up. Instead, he quickly located the single faulty part (a capacitor) and replaced it for a reasonable single service call type price. Really folks, service doesn't get any better than this. read more

This will be my first review I've ever done ....and it's because I haven't had service worthy of five star service . In the past year we have done quite a bit of work on our home here in chino hills .... Brick walls , concrete , sprinklers and landscape , deck , and ceiling work . I can honestly and whole heartedly say I would not recommend any of the companies that did the work . Mike Novell is first and foremost the man you want to trust with your ac and heating ! There was a couple of hiccups that were beyond his control but handled them quickly and efficiently to my satisfaction ! I asked if he was franchised because I would definately invest my money in a company with that kind of quality service and integrity . He took the time to explain everything in detail and answered all my questions with patience . Thanks Mike read more

Obviously, like all of us, I have had several excellent customer service given to me before. However, Novell tops them all. Mike, Christine, and the rest of the crew are super nice and helpful going above and beyond helping their customers. Mike is the nicest and sincere person I have met. He doesn't oversell you on product and takes time to explain products to you. I will not hesitate Novell to anyone. read more

I am giving 5 stars because they deserve it. We called then to fix our Trane air conditioner. It took then several trips out to finally fix the problem. We were ready to buy a new unit but between the owner and his son they were abel to buy us some more time. They were very professional and friendly. When we do need to purchase a new unit this is the first call we will make. read more

Had to have some work done on my AC, Sean from Novell Custom Heating & Air Conditioning showed up on time, and was so professional and polite. In less than an hour, he had my AC up and running, and I am now sitting in complete comfort! Thank you Sean! Thank you Novell Custom Heating and AC! And a huge THANK YOU to Home Performance Matters! I highly recommend both of these wonderful companies! read more

My system was due for it's annual maintenance, and the service provided by Novell was thorough and efficient. Some of the vents needed to be readjusted, and Sean was very patient and helpful in making sure the air flow in each room was to my satisfaction. I very much appreciated the quality of his work and customer service. read more

I recently called on Novell to come do an analysis on my AC & Heating system that I had replaced about 5 years ago from another contractor. This was a second opinion call as I knew some of the things that were wrong with the system. When Mike arrived he was very professional, and after getting the details of the issues, explained his process of analysis. He was very up front in saying that he was not there to 'bash' or undermine other contractor's work. So he began doing his tests and explained each one along the way. He found everything + more, down to each code violation as the original installer did not pull permits. While he was performing several of the tests, he explained the ranges of where my system should be, what was standard for my system, etc.. and showed me the readings, then took pictures of the results. He charged me for a flat service call, which I feel was very reasonable, and he was probably there for almost 3 hours, which I did not expect. He was honest with me in describing the work that was done prior and giving advice on how to handle my situation, offering help after he left as well. Turns out I was sold a unit that was over sized for my house, not only that - but it was only putting out 1/2 of what I paid for because it was improperly installed, among other things. The readings from his tests all proved this. I did ask for an estimate to fix my existing system and to replace it and he was up front saying without doing a Manual J or S (which to me looks like a floor plan/blue print with specific sizing for proper flow and coverage to every room) he couldn't tell me what needed to be done to the existing system, therefore didn't want to falsely estimate it. I understood that. He did quote an estimated price for a new system with all the bells and whistles that would be guaranteed work approved by Edison, the pre-inspector, and the City, and even get me some rebates. It was less than what I paid the prior installer - unfortunate for me. Mike was very knowledgeable, very technical, professional, clean and kind. I would recommend him to anyone who didn't want to 'wonder' about the quality of the contractor. Although I have not had any work done yet, because my situation may include a small claims case, I truly believe that this company with its high standards would be the one I call on. You get what you pay for most of the time, but if it's guaranteed and in writing, then there's nothing to lose. I wish I had found him 5 years ago. read more

Called at 8:00am for a system that wasn't working wouldn't turn on Service guy showed up right on time at 12:30. Very quickly determined the system was ok the electrical plug was bad. My thermostat was old and not efficient. I had him install a new thermostat and service the whole system. Great job very fair price. Will call them for sure if I have any other problem read more