Just came back from NYC. Everything was perfect! Our bus had a flat on our last day as we were…read morefinishing breakfast which delayed coming home later but the hotel and our tour guide were very professional with 55 or more people. We were lucky we didn't get stuck in Times Square Saturday night with the flat tire, we'd probably still be there! Our driver Al was the BEST! You should see the way he drove in Manhattan with all the traffic and pedestrians. He could maneuver our coach down a one way street between a parked catering truck and a big box truck! Russ our tour guide was fabulous as well. Very personable, informative and all around fun. Once I recover from this trip I'm going to look up another destination with this duo. Personally, I give this tour a 11/10. They went above and beyond. Thank you Al, Russ and Great Day Tours!

We used Great Day for our wedding transportation for gursts from hotel to venue and venue back to…read morehotel at the end of the reception. They were on time and were able to provide us with a large 55 passenger bus which was great to transfer a lot of people at once. In the world of wedding where anytime you put the word wedding in it the price increases by 3x, Great day was really well priced compared to any other transportation company I spoke with. They were quick to respond and flexible to changes of location as wedding plans evolved. My friends also used them and had a good experience as well. Only 1 negative was at the end of the night going back to the hotel the radio was not working so that kinda put a damper on things but lucky in today's age we have phones and played music on our phones to help keep the party rolling. I would highly recommend.

I have gone on many trips to casinos in Canada, Michigan and…read moreNew York with Lakefront. Never once have I been inconvenienced or felt unsafe. One time a driver got lost on a milk run to Seneca. He was funnier than dangerous.

WARNING: Worst Rental Experience Here is the order of events…read morethat occurred leading up to my charter and how your company failed to provide what was promised. 4/12/2018 - Client makes inquiry about bus charters and receives a quote from Angie Bishop for one 56 passenger bus to transport guests from the Ritz Carlton hotel (1515 W 3rd St, Cleveland, Ohio) to the private property at 3535 Revere Road, Richfield, Ohio and back, confirming the pickup and drop off locations for the first time. 5/4/2018 - Client receives booking confirmation from Lakefront Lines on the charter, confirming pickup and drop off locations for the second time. 6/14/2018 - Client inquires about a second 56 passenger bus and receives a quote, confirming pickup and drop off locations for the third time. 6/27/2018 - Client receives confirmation on the charter of the two buses, confirming pick up and drop off locations for the fourth time. 9/10/2018 (week of the wedding) - Client's wedding planner reaches out to Lakefront Lines to confirm booking and make sure that Lakefront Lines had performed a test run to ensure timing and accessibility for the guests. Lakefront Lines informed our wedding planner that there has not been a test run and then scheduled one on 9/12/2018 (3 days before the wedding). 9/12/2018 - Lakefront Lines comes to the private property at 3535 Revere Road, Richfield, Ohio and informs the wedding planner that the buses would not be able to drop off passengers at the contracted address, and would drop wedding guests on the street 300 yards away from the location. Lakefront Lines cited road width concerns. Wedding planner asks the coordinator to at least attempt a test run to the actual location, but Lakefront Lines refused. 9/13/2018 (2 days before the wedding) - Wedding planner and client reach out again to Lakefront Lines to try to figure out a solution to transport the guests from the street to the actual location of the property. Not only does Lakefront Lines not offer any solutions (smaller buses, shuttle vans, etc.), the representative, Angie Bishop, now changes the narrative and claims that the booking was for transporting between hotels rather than to a private property. This was a flat out lie and an impossibly bad one, as Lakefront Lines had at least 4 months and 4 different confirmations to check the location. 9/14/2018 (one day before the wedding) - Client books two shuttles from separate companies for an additional cost to move guests safely from the road to the actual location of the venue. As you can see from this timeline and details, Lakefront Lines had four and half months from the time of initial booking (and five months from the original inquiry) to the actual charter date to test run and inform the client that the buses would not be able to drop off guests at the actual location. Lakefront Lines never had the intent to do a test run until the wedding planner reached out. Lakefront Lines informs the client three days before the wedding that they would not be able to drop off at the actual location. When pressed about why the client was not informed of this during the previous four months, Angie Bishop then lied and claimed that the booking was for a hotel to hotel transfer, despite verifying the address four times. Not only did this experience create additional costs for the client (having to book shuttles at the last minute), it also caused delays in the wedding, discomfort from guests (some of whom had to walk), and heavy emotional stress for the client in the week of the wedding. Lakefront Lines made no attempt to remedy the situation and falsely tried to put the entire responsibility on the client.

We discovered JVS at a bridal show in Feb 2021 (I know! in a pandemic!) and booked them immediately…read morefor an April wedding. My gut feeling was that these are good people & despite my not knowing much about limo services, they'd do right by us. They absolutely did. Jose picked up our party cooler early on the wedding day & met the bridal party on time at the church. As MOB, I didn't ride along, but I was told JVS did a fantastic job & was very professional & thorough. They also showed up on time for end-of-event shuttles and handled that perfectly as well. Definitely recommend.

JVS did a great job and I would definitely use them again. They were communicative, on time, and…read morefair with pricing!