The installation and the carpet itself are amazing, and I'm very satisfied with the quality of the…read morework. We had two installers arrive, though they did not provide their names. The installer with dark skin was incredibly kind, respectful, and hardworking, and I truly appreciated his professionalism. Unfortunately, the lighter skin installer was extremely unprofessional. He used profanity throughout the entire installation and made several disrespectful comments. At the start, there was a miscommunication about the furniture needing to be broken down and moved from each room. Instead of discussing a solution, he immediately began complaining that it should have already been done and that it wasn't his responsibility. I explained that everyone in my household had taken the day off specifically to help move anything necessary. It wasn't until my spouse stepped in and asked that we work together on a solution that the conversation shifted. Even after a plan was agreed upon, my family and I had to continue listening to him make negative remarks about our home and belongings, including saying we had "shit everywhere" and that he didn't know what to tell the other installer because "everything was a mess." I later learned that this installer is related to someone in management, which may explain the attitude we experienced. Despite this individual's behavior, I was extremely pleased with the overall service and the final result.

Very knowledgeable salesperson. Loads of technical knowledge. Good information to help make…read morecomparisons.

I cannot speak highly enough about Daniel and his team at Bob's carpet. Within three days we had…read moremeasurements, a quote and over 1000 ft.² of carpet installed. With super competitive prices and the highest quality work, Bob's carpet is my new go-to for flooring in the future. Thank you and I look forward to working with you in the future.

ABSOLUTELY FANTASTIC customer service, quality and work from DAY ONE! We are SO very grateful for…read morethe hard work, personal service, and guidance from Wayne, Rufus, and the entire Bob's Team from the start. They went way past my expectations to help me obtain my "dream floor" (which has now added well over $50K to the value of our home). Once Wayne helped us make the perfect choice (and gave us an excellent deal on top of it all), Rufus scheduled the installment perfectly to fit our busy lives and come out as stress-free as possible. Finally, Manny and his Team did an installation job that blew my mind, going way above and beyond my expectations... finishing the job flawlessly in no time at all. I couldn't believe it and I am beyond grateful to the entire Bob's crew for making this all happen for my family and our beloved home. We highly recommend Bob's for all your flooring needs! :) Thank you, Clarissa G. & Family of South Tampa

We purchased a home that had outdated flooring, and we knew this was the first thing we wanted to…read moretackle so we contacted Gianna for a quote after word of mouth recommendations. They were able to get us an appointment in their showroom, which was packed with options. They came out same day to take measurements and provide us with a quote. We ended up finding a nice LVP option that worked well with our house. The install team was scheduled quickly and finished the job within a few days. The install team worked efficiently, were kind and cleaned up after themselves. LG Kramer really took the time to make sure everything went smoothly. Even after a year, we are receiving great service. Recently we chose to update a bathroom vanity, which left a gap in the flooring. We called and asked if they could cosmetically fix our section and sure enough they had an installer out here quickly and we are back to new. So thankful for Gianna's warm heart and the amazing crews they have helping their clients.

I had LG Kramer install vinyl planking in our master bedroom. They removed the wall to wall…read morecarpeting and moved our furniture. Best 3 competitors in price by almost $1000.00. The installer was really great. We are very pleased with the project from start to finish!

STAY AWAY. They have a high employee turnover rate, I've had to deal with 3 different "project…read moremanagers" since my project started and no one is on the same page. Communication is very difficult with them. They tell you their work is warrantied and but then find any excuse to not fix their mistakes. We had LVP laid and twice they've had to replace the transition strips and they're still coming up because their team doesn't know what they're doing.

hired Perfect Choice Flooring to replace the carpet in my bedroom with tile. The experience was…read moreincredibly frustrating from start to finish. After paying a 50% deposit on July 10, I was told I would be scheduled immediately. That didn't happen. I had to follow up multiple times just to get a start date. Communication was poor and unprofessional, with broken promises and missed callbacks. The crew finally arrived on July 29. The tile was installed with an extremely thin grout line--something I was never asked to approve but chose to accept. They said they would return the next day to grout and then come back the following day to move the heavy furniture back, which was the agreement I had in place with their representative. Instead, they grouted the next day and replaced the furniture less than an hour later, ignoring the recommended 24-hour grout curing time. When I called the project manager, his dismissive response was, "What do you want them to do?" The crew came back to remove the furniture, clearly annoyed, and became argumentative and disrespectful in my home. One even said they used a thin grout line specifically so they could move the furniture sooner. Later, I was contacted by someone in management, Jonny Sibrian, whose tone was equally rude and condescending. I explained I was arranging a third-party inspection to ensure the tile wasn't damaged due to rushed furniture placement or the use of vinegar (an acidic cleaner that can harm uncured grout). Instead of understanding, he accused me--twice--of trying to avoid paying my bill and even made a veiled threat. I've always paid for quality work, and I fully intend to pay the balance if the job passes inspection. But the lack of professionalism, poor communication, and disrespect I experienced with this company were unacceptable. I would not recommend Perfect Choice Flooring to others based on how I was treated or the quality of their work.

I am thrilled from start to finish aboit my Empire experience. They came out within just days of my…read moreinquiring and I immediately fell in love with Sheranta, who measured my rooms and took the time to explain everything to me. I am so moved by her openness and relatedness. Empire matched another price quote I had and beat it in the quality department. And the installers were efficient and respectful. my experience was: personal delightful efficient

They didn't have enough carpet according to the installer the room wasn't measured correctly. I…read morenever got any paper work. In paper or in my emails. The install shows ever seam. Work took three day. They want to reschedule the completion for the 4th day. Decided to come after 7p.m. since my husband got angry. 3 weeks later they called to see if i wanted to buy warranty policy. After i was told i already had a warranty originally. There customer service agent on the phone is awful. Sarcastic and disrespectful. I will never use them again.​

Dispute Statement - Carpet Barn…read more This dispute concerns carpet installation services performed by Carpet Barn for my home in Odessa, Florida (Home #2). On February 9, 2026, my wife and I purchased a new home in New Port Richey, Florida (Home #1). We hired Carpet Barn in Tampa, Florida, to replace the carpet. Pat handled the sale. We selected a carpet that was in stock and specifically requested their best carpet pad, which Pat described as an 8 lb pad. The total price was $3,700, and the installation was completed without any issues. Because we were very satisfied with that experience, we later contacted Pat to carpet our home in Odessa, Florida (Home #2), which we were preparing to sell. We selected a less expensive carpet than we had installed in Home #1 but specifically requested the same 8 lb premium pad. Pat initially quoted $6,500. Since we wanted to delay the project while catching up on other expenses, my wife returned the carpet sample. During that visit, Pat offered to reduce the total price to $5,900, stating that business was slow. Before accepting the offer, I specifically confirmed that we would still receive the same premium 8 lb pad used in Home #1. Pat confirmed this multiple times. She also confirmed that the quoted price included all taxes and fees. Approximately one week later, after confirming again that the premium pad would be installed, I placed the order. Pat initially requested a $1,000 deposit, but later agreed to accept $500, which I paid by credit card. A few weeks later, Pat called to schedule installation. Before the installation, I again confirmed that the premium 8 lb pad would be installed, and she again assured me it would. After installation began, Pat informed me that Carpet Barn had incorrectly measured the house and was two rooms short of carpet. She stated that additional carpet had been ordered from the same dye lot and would be installed later at no additional charge. Despite the project being incomplete, she requested the remaining $5,400 balance, which I paid by credit card. The measurement error delayed the sale of my home. When I inspected the installation, I discovered numerous problems: The installation quality was significantly worse than the work performed at Home #1. The installers damaged multiple door casings and trim. Black handprints were left on freshly painted walls. Numerous carpet seams throughout the home were highly visible. Carpet had been unnecessarily pieced together in multiple areas. Most importantly, Carpet Barn installed a lower-quality carpet pad instead of the promised 8 lb premium pad. Because two rooms had not yet been completed, I was able to compare the installed padding with the new padding later installed in those rooms. The difference in thickness and feel was obvious. The pad installed throughout most of the home was not the premium 8 lb pad that I had repeatedly requested and been promised. I immediately contacted Pat and explained all of these concerns. She insisted the pad was the same, despite the obvious difference. I told her I believed this was a bait-and-switch because I had confirmed the premium pad multiple times before agreeing to the purchase. I also requested to speak with the owner on three separate occasions. Each time I was told he was unavailable, and although I requested return calls each time, the owner never contacted me. When the additional carpet finally arrived, different installers completed the remaining two rooms. Those installers used the premium pad that I had originally requested, and the difference was immediately noticeable. However, the carpet color in those rooms did not match the rest of the house, despite Pat stating it came from the same dye lot. The installers also stated they would not repair all of the visible seams because they were not being paid to do so. As a result, I was left with: Incorrect carpet padding throughout most of the home. Multiple visible carpet seams. Carpet patches in unnecessary locations. Color mismatch in the final two rooms. Damage to trim, door casings, and walls that required me to pay my painter for repairs. Delays affecting the sale of my home. In addition, despite repeated requests, Carpet Barn never provided signed work orders, signed invoices, or signed credit card receipts for either Home #1 or Home #2. My final attempt to resolve this matter directly with Carpet Barn was on June 1, 2026. Despite multiple requests, the owner never returned my calls or made any effort to resolve these issues. I am disputing these charges because Carpet Barn failed to provide the materials and workmanship that were promised. The installation was substandard, incorrect materials were used, my home was damaged during installation, the final carpet color did not match as promised, and Carpet Barn failed to resolve the matter despite repeated opportunities.

I got flooded by hurricane Helene. So I hired a contractor and they were the absolute worst I've…read moreever used. 2 week job turned into 8 weeks and even before they were done I fired them but they ordered the carpet for my bedrooms. They ordered from Carpet Barn and to that I say thank God for a business that communicates, shows up when they say they are, and does great work. Thanks to Michelle for good communication and to John and Shea. They did the job professionally and were clean. They were done within an hour and a half. More than I can say about the construction people. Thank you Carpet barn

We hired Hanover to install luxury vinyl floors in our kitchen and laundry room to match the job…read morethey did in other parts of our home in 2020. When we went to the showroom to discuss the flooring, we found out that Hanover also remodels kitchen and bathrooms. We met with their designer (Jessica) and were pleasantly surprised with the plans and the price was reasonable (they were the best quote out of 4 companies). We were impressed with the contractors and technicians that worked in our home and felt as if they treated our home as their home. The Project Manager (Nicole) was easy to work with and immediately handled any and all questions we had during the remodel. We would feel comfortable and confident in recommending Hanover to our friends and family.

I would ask that if you are looking at Hanover for flooring and/or bathroom remodeling, please find…read moreanother company because if you go with Hanover you will not be satisfied. The quality of the end product would rate about a 1 1/2 star but getting to the end product would rate a zero star. From Hanover we got a closet floor installation and bathroom remodel (turning a bathtub into a walk in shower). The communication with the company was horrendous. We never knew when a tech or contractor was coming and sometimes the notice that someone was coming would come the night before they came. We would go days without hearing anything and most times would not get our messages answered. This project was started mid-May and was completed in July after several reworking the grouting and disagreements on the construction flaws. Not even mentioning the pipe in the floor that they cracked and had to replace. The only time you will get on-time communication from them is when it is time to pay. If you have a discrepancy it will be addressed either days after your notifying them of the discrepancy or not at all. You will be highly disappointed if you go into business with Hanover. I really wish I could give them lower than a 1 star because they don't deserve a 1 star.

Their work is amazing!!! We had them carpet our stairs and it looks perfect, very professional and…read moresymmetric. Not to mention the carpet itself is so beautiful and plush. I would absolutely recommend them to anyone! We will be using them again for all of our carpets needs. Thank you guys!

I went to get carpet for my Slideout in my 5th wheel. I had them make an area rug to the exact…read morespecifications I gave them. They bound the edges just like an area rug. The carpet was ordered and the rug made in a weeks time. Very professional work. Perfect fit. I am very impressed and happy with the rug. Highly recommend this company.

A.F.A.B carpet is absolutely amazing, they took on and conquered such a project for our…read morecondominiums. They installed new and quality carpet in 15 of our buildings which is not an easy project to say the least the fully carpeted our interior hallways and staircases in less than a month. I loved working with them and they did everything up to standard and with great communication. I recommend them to everyone, everywhere in the tampa bay area.

Very expensive service installation job and results were not good. You get what you pay for so I…read moreexpected much better outcomes - carpet is rippled, edges are not tacked down, job took multiple days for 1 room, and the padding underneath is not evenly spread so there are lumps and open spots. Would not recommend.

Great company and products!!! Quality, and good price! The installers finished everything so…read moresmoothly with the installation!

Everything seemed okay until after the workers left a big mess, damage to the walls, and didn't…read moreinclude the 3/4 Round trim that was in our contract . Then trying to reach someone to rectify the problem- we basically got ghosted. Would not recommend. They used a subcontract with inferior people now we have to hire someone to come and fix the new problems. And, somehow they gave another customer our phone number and they called us thinking they were calling the company... weird Columbus, OH