Our OSU daughter needed personal liability coverage. Since we are out of state we could not add her…read moreto our existing homeowner's policy and needed a new one. Therefore, I called around and had the best, most professional, and friendliest customer service from Amie Kim - State Farm insurance in Colombus. She picked up the phone herself as the owner of the agency and gave me by far the cheapest and most comprehensive quote. It was the only office where I got to speak to the actual agent, not their representative, and it was quick and easy. Amie is also an OSU graduate who has been helping students in the area for over ten years. She also has an expansive list of what most landlords and rental offices require, which was super quick. In less than ten minutes, I had what I needed. Highly recommended.

A spectacular agent and excellent rates and coverage. I switched to State Farm from Nationwide…read moreInsurance and Amie was able to lower my cost by half without losing any of the coverage that Nationwide had provided me. Amie is extremely professional, she will answer all of your questions or concerns in a timely manner. She was a great help when I moved out of state and was on the hunt for a new State Farm rep. Five star service.

I've been a customer of this particular office for several years (auto and renters insurance), and…read morewe had a bit of a rough start (back when they were located in Grandview). However, since they've moved just up the street from my current location, I've been in and called a few times, and was impressed with the improved experience. Last fall, I was involved with an accident that totaled my vehicle, and there was a hasty procurement of a replacement vehicle just before Thanksgiving. I walked into the Allstate office to add my new car to my policy, and four or five people greeted me all at once. They got my new vehicle added to my policy and I was on my way again in less than 20 minutes. A few months later, I had to call them again because apparently totaling one's vehicle doesn't automatically remove it from one's policy (a company-wide issue, not this particular office) and the representative on the phone quickly handled the request once I explained the situation. She followed up with an email confirming the transaction, and the request turned over in time to be adjusted before my next bill was due. I'm pleased with my current experience and plan on continuing with them as long as I'm in the area.

Do not do business with this company. I had business insurance with them for 4 yrs. I had zero…read moreclaims. When I closed the business, I cancelled the insurance. A full week after I canceled my policy, they still charged me $815. I am not able to get my refund. And they just send me on a loop of phone run around. This company is either shady or incompetent. Either way, they are not worth it. STAY AWAY from them.

Save yourself time, headache, and money! Do not buy insurance from this company, please trust me. I…read morehad a commercial liability and auto coverage policy I closed over a year ago. Out of the blue I get a call from them saying I own them over $1,000. But, could provide nothing about why the coverage didn't get canceled! They were a nightmare to deal with as an insured and are costing my over $1,000 more because they decided to not cancel my account when I requested them too. Trust me the adjusters are bottom of the bottom, they don't return calls or emails. They didn't send any notice of delinquent billing, just straight to collections after a year.

I have been with State Farm for over 30 years in three states and have always been happy with "my…read moregood neighbor" agent until now. Not only did I find this office subpar, the agent not on top of things, but a lackidasical staff. It took the office person, Leigh,14 days, two emails and an email to Jerry to answer a simple question about a policy change/charge. When she did finally answer because she accessed her bosses email (as she proudly told me), she did not offer an apology but met my inquiry after all that time with rudeness and snarkyness. I love State Farm, so I am switching to another agent who hopefully will give me the same great service and friendly staff I am use too.

From the owner: Our mission is to help assist our Good Neighbors residing in Columbus, Ohio, and the nearby regions…read morewith their insurance needs. We also take pride in serving the communities of Short North, German Village, the Ohio State campus, and Grandview. Our team offers a wide range of insurance options, including Auto Insurance, Life Insurance, Renters Insurance, Condo Insurance, Homeowners Insurance, and more. Get in touch with us today! License #: OH-42978

This company's customer's dead tree fell on my property, damaging my power lines, my fence, my shed…read moreand my gutter and down spout. They claimed that their home-owners insurance did not cover storm damage. If it doesn't, then what does it cover???

As the person on the short end of a auto claim, not even my insurance, this place is a joke. 2…read moreweeks went by after my accident involving their client( they pulled out in front of me) they hadn't even started the process, wanted me to provide them with everything their client needed to provide. When finally communicating with total loss adjuster, she got mad about me trying to negotiate so I didn't end up screwed, she gave me options, I responded with having no Choice but to accept the offer. Never heard back from her, ignored me. Quick to reply to my wife after 2 months. But I have yet to get a reply, tells my wife that I haven't contacted her. Complete lie, I've got the email trail to confirm. How can you be a good company if your adjuster is a liar. Wonder how many people they've lied on, lied to, and about to get out of paying. This company is a low life scum company.

You know all of those things that are supposed to lower your insurance, well Nationwide doesn't…read morefollow the rules, I got a job with a law enforcement agency, my rates went up, I turned 25, my rates went up again, so what's going on? Also again, Nationwide doesn't play by the rules, I was in an accident, that wasn't my fault, there are laws that say it wasn't my fault, and Nationwide didn't care, also, my adjuster was a coward, he wanted to put the blame on me, but when I told him about the laws, he still refuse to issue a letter to the other driver's insurance company explaining who was a t fault and why. My adjuster also refuse to interview my witnesses, because they knew me slightly, so Nationwide discriminates against people who have jobs and can work as part of a team. My adjuster had no legal knowledge, and the supervisor had very less than he did, plus nobody was able to show me the policy that says they can't interview my witnesses. Only after I threatened to file a Bad Faith lawsuit against them we they willing to do work, more than 3 months after the collision, and after I had done all of the research and interviews that my adjuster failed to do, I might as well have been my own adjuster, because Nationwide didn't do anything for me. Nationwide would not even put me in contact with their designated agent for service of legal process, because they didn't want me to present to a judge my mountain of evidence compared to their poorly conducted claim. In short, Nationwide doesn't honor their contract, provides poor coverage, continually raised my premium, charged me my deductible and raised my rates (which is illegal unless I'm at fault) and completely disregards the law, they lie, cheat, and steal.

Jason has been courteous, prompt and very patient. I just changed companies after 20+ years with…read moreanother "local" agency, and he has been more helpful in the past month than the other company was the entire time I was a client! Very fair prices for more coverage.

The lowest premiums and the best service!…read more Several years ago, I decided it was time to check around to see if we could get lower rates on our homeowners and auto insurance. I contacted two independent agents and one brand-name insurance company. I was shocked at the price range for the same coverage. Jason Brofford at Detweiller-Brofford Insurance checked with different companies to get us the best deal, and the insurance he found for us was $1000 cheaper. We accepted pretty quickly! Every year when it's time to renew, Jason again looks around to find us the lowest price for coverage. This year, our policies are with Erie Insurance, top-rated for homeowners Insurance in the August 2017 issue of Consumer Reports magazine. In addition to saving us money big time, we've been happy with Detweiller's customer service. Emails are answered promptly and a human being picks up the phone. Jason, Zach -- everyone in the office -- is professional and super nice.