Amazing service! Got a flat tire last night and made appt online for today; they called me and suggested I come on earlier so they could get to my car today and return to me today! I said no problem! They removed a screw from my tire which caused the flat; such great service! Would use them again and again! read more

NTB-National Tire & Battery - Screw - Tires Near Me - Independence, Ohio

I had a damaged tire while traveling through Ohio, far from home. Found NTB and arrived 15 mins before closing on a Sat night. Mike Novak was super nice and helpful, fixed my tire on an emergency basis, and got me back on my way. He didn't even charge me! Will always be grateful for the kind service when I was on the verge of an emergency! Thanks Mike! read more

Oil change and tire replacement.Very timely service and helpful staff. I do recommend making an appointment but the staff was great in assisting the walking that I saw while I waited read more

Mike did a great job he explained everything I needed to know about my vehicle and what needed to be done now and things that needs to be done in the future. great customer service read more

Very satisfied with customer service and work done. Prices are competitive. Answered all my questions.

This place saved my vacation by fixing a flat tire for me. And even better, because I bought the tires within their network, the repair was free. read more

Great service!! Got the job done in a quick amount of time and very good price!! I recommend and very sweet lady at front desk!!

My 1st experience there was a good 1. Lately though they have changed management and the service is not as good. My husband went there for an oil change and a tire rotation about the 1st of May and all his lights came on in his Nissan saying that the oil change needs to be done and that he needed windshield washer fluid. Well, they're supposed to turn those notifications off and they're supposed to top off your fluids which they did not. I went the following week and I also had an issue with my fluids not being topped off because my Antifreeze was empty. They need to go back to running a tight ship in Independence. read more

Jesus the Store manager helped me out tremendously. With it being Christmas time, he was able to give me the best deal for purchasing 4 new tires. I also got an oil change. My car was dropped off at 12:30 and done by 2pm! I appreciate the time he took to explain the different tires to me and genuinely helping me with the expectations I had for my car. I will continue to go there for all of my car needs and recommend others! Thank you SO MUCH Jesus, I am truly thankful for your help and service today!! read more

Super friendly staff, very helpful and quick. Had to bring my wife's car up here to fix an AC problem. They had it done in a few hours. The only reason for the 3 stars is price point. I'm on the fence with giving it 4 because the convenience of the hours and friendly staff were key but the price is a bit high compared to other chains. If you need your car and the local shops are booked come here for sure. The quality work is great and the store hours even better justknow you are paying for that. Update: I thought this place was great but dropped a star after they refused to honor their warranty on the work they did less than a year ago. read more

Called regarding an emergency tire plug. Was told bring it in and can be repaired by 5PM, was to NTB within 15 minutes only to be turned away stating that they could not get to it. WHY LIE??? WHY TELL PEOPLE YOU CAN DO IT AND THEN TURN THEM AWAY?? BEWARE!!!! If they lie to customers what else are they are they doing??? BEWARE, STAY AWAY read more

Been here frequently because it was close to work. I had a major job completed (2-3K) with some internal gears, it took multiple appointments and vague explanations came with each one. This included a rattling interior panel that was left unattended to, and required "the best man" to come in and fix it after the fact. Recently, I had been told by another NTB out of state that this store had put in the wrong/more expensive synthetic oil meant for Audi's/BMWs, and not the recommended synthetic mix for my Jeep. This was determined after pulling up my invoice history and going over my lengthy repair list. Very glad I am no longer taking my car here. read more

Booked a oil change appointment and waited for nearly 3 hours to get it done. Will not go back again. They don't like your business, period!

Declan is the most impressive young man who helped us with our tires. Extremely knowledgeable, professional, and kind. Everything was on time. Made our appointment - no delays. I haven't had service like this in a very long time! I will refer all my friends:) read more

I would not recommend this store to anyone. I placed an appointment on a Wednesday for the following Monday for 4 tires. When i called i couldnt get an accurate estimate but instead got a ballpark estimate. Against my own better judgment i went ahead and placed to appointment. I was told that they had to order the tires but they would be there when i arrived for my 10am appointment. When i arrived at the store i waited around for 10 minutes before someone took care of me. I was then told that the tires i wanted werent there. I scheduled my appointment knowing i had other things to do in the afternoon so that was why i scheduled for 10am. I was told they were at another store and i could sit around and wait for them to be delivered or i could drive to the other store. I didnt have the time to do either, but it is an unacceptable business practice to say that. The manager came out and kept interrupting me. He kept saying that i wasnt told how long it would take. I told him i was expecting the tires to be there and about an hour or 2 at the most. Needless to say i lost my patience and said a few things i probably shouldnt have said and then was told to leave. I walked out... i wont go back and i will tell everyone i know to not shop there. read more

Mario and Rob took care of my problem quickly with no hassles. This is the way business should be conducted, the old fashioned way.

I try not to let the negativity of the universe penetrate Yelp through my writings. However, my heart is so filled with disgust, this business leaves me no choice. My Toyota has a difficult to reach headlight, so I take it in when it dies. Unfortunately I work in Independence and try to get maintenance done while at lunch or work. NTB undoubtedly loves servicing the rich folk that work in the area. I took my car in at lunch and went for a nice walk on a warm March day. They called an hour and a half later and said it is $60 for parts and labor. I damn near fell out of my chair. You lost a customer. I guess it pays to have your car serviced in more low income areas so that is what I will keep doing. The pricing is adjusted to clientele. NTB reminds me of the Mobb Deep song Extortion. read more

I had a slow leak in my tire and I came in on a walk-in and the staff was super friendly and got me checked in right away. I was in and out of NTB within 30 minutes. Very happy with the service and I recommend to anyone! read more

Careful with the bait and switch tactics at this location. I called on Tuesday and spoke with K___. He was very courteous and found 4 tires for me and quoted an out the door price that I found acceptable. I scheduled an appointment for Thursday - 2 business days later. Upon arrival, I was informed that the tires I was told about didn't. They could; however, get me out the door for a mere $260 more than what I was quoted in Tuesday. When I asked about the promotion they were running on the radio, I was told it was only on certain tires but never told which ones or if they would be compatible with my needs. Poor customer service. read more

I scheduled an appointment for an oil change & alignment for my wife through their online scheduler. After she shows up she is told there is over an hour wait. What is the point of scheduling an appointment if you cannot make it? I am glad they are busy but they clearly do not need my business. I guess go here if you catch them on a slow day or have all day to wait. I will not be back. read more

There is no rating for this place. They tell me where there going to put the tires that I'm buying on my car. I needed two tires for the front of my Toyota. They tell me that their going to have to put the new tires on the rear and move my rear tires to the front. REALLY!!! Can I hear that again...Oh yes it's company policy. I'm here looking to buy two tires for the front of my car. I have two decent tires on the rear. Front tires are worn. That's why I'm here, I need the tires for the front!!! What the H-E-DOUBLE HOCKEY STICK am I missing??? My car, my money, my tires are going on the front of my freaking car. Worse experience I ever had. Guess what?...I didn't buy the tires... read more

I stopped in to get my car battery replaced and when they were done, my Jeep wouldn't start!! They said it was my starter, then quoted me 600 dollars to fix. I opted to have it towed and take care of it myself. The starter and core was 135, where they were charging me 200. I got the old starter out and got reimbursed 35 for the core. Here is the kicker, it was not the starter at all! So that being said had I let ntb take care of this, my bill would have been over 1,000 dollars. Needless to say I won't be going there for any services again. read more

Got a quote for tires and an alignment. Get a call a short while later, would a like to switch to a different tire, buy2 get2 free. It will only cost you $100 more. Very unprofessional. If it was such a deal, why not negotiate that in person. Trying to bait and switch read more

Thought I had a major problem with my car...he was very honest and told me what was wrong (simple fix). Took care of it, and I was on my way. The guy was friendly and very accommodating....and trustworthy, which is most important to me. read more

Do not go to this store. I made a appointment on Saturday to have four tires put on my car on Monday. Was told there was two other appointments that morning. I dropped my car off at 8:30 for my 9:00 appointment. I called at 11:00 and was told they HAVE NOT EVEN looked at it and would get on the repair. I called again at 3:00 and was told they STILL have not looked at it I then told them I was coming to pick the car up. When I picked the car up I was told they only have two people working in the shop. So if you don't mind wanting ALL day stay away THIS PLACE IS A JOKE read more

I stopped in for service while in the area for work. They ran into an issue with my truck which caused me to delay my trip. They were very accommodating and kept me posted while they completed the service. The employees were honest and always professional. I wouldn't hesitate to use them again. read more

Great work and outstanding customer service! Tire pressure monitor popped on last night, and I put some air in one tire that was a bit low. Monitor popped on again this morning. Dropped by NTB to see if they could check it out. I didn't have an appointment, so I wasn't sure if they could get me in. No trouble. Despite a long list of scheduled appointments that morning (according to the check-in board), Evan was able to get me in. I think he is the manager. He's great. Very personable and knowledgeable. NTB was able to fix the problem and got me back on the road in about an hour. Much faster than I expected. There were storms in the area over the last few days, and a lot of people were coming in that morning because of tire damage due to running over tree branches, etc. Evan and his crew were able to handle everyone and the regularly scheduled oil changes, etc. I know they were busy and probably feeling the pressure to take care of a high volume of customers on this busy morning, but you couldn't tell. They were all friendly, professional and courteous. Exception experience. read more