They have very convenient hours and service availability. I brought in a few items for dry cleaning and alterations, and I was able to be seen in less than 15 minutes. The dry cleaning items had a quick turnaround, just a day or so, while the alterations took about a week (which is also quick). Everyone who assisted me was friendly and attentive. The dry cleaning was competitively priced, but I did feel that the alterations were a bit high. I don't have much to compare with, other than evening gowns, but I was surprised that taking in the waist on a pair of pants was more expensive than those gowns in the past. The payment system was a bit confusing as well. I'll admit, I did not notice the signs inside the establishment that indicated "cash only," so that is my fault, but the electronic invoice that I was sent made it appear as though I could pay with card online. The website also does not have clear indication about payment types accepted. In a day and age when not many people carry cash or have paper checks anymore, this could be a drawback for people utilizing this business. read more

charged me $70 to tailor jeans and they ruined them. cut them too short and didn't care. one of the sons who owns the place was very rude read more

I brought in a Ralph Lauren comforter with pen stains. The service did not deliver what it promised: several stains remained and the label was damaged, with a hole in the fabric. During my complaint, the owner/manager behaved in an intimidating and discriminatory manner, suggesting that I was a threat while exercising my rights as a customer. This type of treatment is unacceptable. Reputable businesses respect their customers; this one does not. read more

Nu-Way Cleaners & Tailors - Sewing & Alterations Near Me - White Plains, New York

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Susie, Lexington I've been a customer for years. They do a wonderful job, both in cleaning and tailoring. Very friendly and helpful. read more

Excellent service but prices have gotten out of control. 19$ for unlined velour blazer...

They do not quote you the price and will heavily overcharge you for simple alterations.

Hemming of my dress was very well done and received before scheduled completion. The only problem is they do not indicate on their website that you can Only Pay In Cash. Let people know ahead of time via your website that you only take Cash. read more

I gave them 3 chances. Clothes don't look like they were cleaned at all! Very odd one sweater came back with balls & lint all over it. Literally looked like they just put it on a hanger and gave it back to me. read more

We have gone there for many years. Service has been great and everyone is helpful and knowledgeable.

Great service, tailors were excellent. Quick turn around time as well. Highly recommended.

This is a very large dry cleaners. It's rare to see a physical shop quite this big. They do a fine job with dry cleaning but are ridiculously expensive. Cleaning a dress and a romper was $50. In some cases, the prices are more than I paid for the clothes. In addition, service at the counter can sometimes be slow here. Since they are so large, it can take awhile for them to search for your clothes. The cash only policy is also frustrating. I have to believe you can find better options for dry cleaning elsewhere. read more

I wrote an honest but not flattering review of Nu-Way last summer but continued to use them occasionally because of convenience. And I continued to have problems this spring with shoddy workmanship. Recently, while leaving the store I was confronted by someone I believe to be one of the owners. He asked me if I'd written an unfavorable review on Yelp. I didn't really remember so I said I didn't think so, but he kept insisting that the information in the review was "too similar" to my experiences there for it not to have been me. So I said, "well, maybe," at which point, (NOW GET THIS!!!) HE ASKED ME TO GO BACK INTO YELP AND REMOVE THE REVIEW I'D WRITTEN!!! Which makes one wonder how many other customers have been confronted this way. read more

I would absolutely recommend Nu-Way Cleaners! I moved into a building in White Plains and Nu-Way comes and picks up my dry cleaning and has it back the next day with amazing quality. Everything is neatly hung on sturdy hangers. My dress shirts have cardboard collars in them to keep they straight and the hangers for the pants have paper in between the clips so there are no lines. Blown away by the quality. Very happy with the service and a great family run business. read more

Have done everything I've asked and more. They are all very friendly and were even able to fix my leather jacket

The staff was very friendly, I was able to get my suit tailored perfectly just in time for a wedding. I came back to have sneakers cleaned and they did an amazing job with that as well. your do it all store! read more

I've used this dry cleaner for years and they do an excellent job. I buy very expensive clothes, and they are always returned cleaned and pressed exactly the way I've requested. They stand by their work and are definitely worth what they charge. read more

Was my first time at a tailor shop and the service was great! Quick and very helpful. Good value and the tailoring was very fast. Very nice and amiable people. read more

Nu Way is the absolute best. They are above and beyond any dry cleaner I have ever used. They dry clean on premise so they are able to do same day cleaning. The staff is incredible especially Ivan. I travel a lot for work so I am constantly dropping items off and in a rush. Ivan is able to just take my clothing and I am able to run out the door. He knows my name and number by heart so I literally can just drop off my items and say hi and bye! Don't worry about having to wait there and count items...your items aren't getting lost. This place has dry cleaning down! read more

My family and I are visiting from Ohio and needed a wash and fold with same day service. We dropped off our laundry and just a few hours later we received a call from Michael saying our clothes was ready and that they found more than $200 in my husbands pockets! Not only are they an honorable company, but the clothes came back sorted, folded, smelled amazing and they even matched our socks (something I don't usually do.) We've since dropped off 2 sets of clothing and plan to recommend this business to friends and associates in White Plains. Thanks Michael! read more

Nu-Way continues to impress me with their professionalism and ability to service their clients' needs. I found myself in a bind, as my suit pants no longer fit (I blame the Pandemic), but not only did the staff at Nu-Way quickly tailor my pants, they also reassured me that they would do anything possible to quickly turn the request around. They promised to have the pants delivered back to me by Friday (a quick 4 day turnaround) but exceeded expectations by delivering it the very next day instead. The work was quality, the price was right and the speed was incredible. Thanks Nu-Way! James P read more

I purchased a flower girl dress from David's Bridal that turned out to be way too big. It also arrived with more wrinkles than a Shar Pei puppy. In a panic (the wedding is in two weeks) I brought it to Nu Way and asked if there was anything they could do. Well, they did and amazing job. It fits her perfectly and looks spectacular. Side note: The tailoring area is not like your typical cleaners. Most places you try something on behind a curtain, which never really closes properly, in an area that is 1' squared. Not this place. Two large dressing areas with benches. Also, the staff! So nice! The man that pinned her dress was so patient and gentle with a squirming 4 year old. If I could give them more stars I would. This is not the first time I've used them and it won't be the last. read more

I brought my dry cleaning to Nu Way for years and was happy with the work and especially service. I even overlooked damage to a raincoat because the service and attitude was so good. Since the pandemic, the two sons have been the faces of the business, and the quality of the staff and customer service has declined, with incidents of rude and disrespectful behavior. Their new motto should be the customer is always wrong. read more

Family owned business that I have been using for 35 years! I had a pair of pants with red wine stains that another cleaner in florida i was sure made these pants unwearable. Rich worked on the many stains and the pants look brand new. His stain removal never disappoints! read more

Could not be more thankful to Nu-Way cleaners! This was the "in house" cleaners at my old apartment complex in Stamford and they always did a good job so when I moved, I continued to use them. They are located in white plains but offer pick up and drop off service which is amazing. Yesterday I picked up a bridesmaid dress from the tailor with a stain on it and called Nu-way to see if they could help (wedding is tomorrow). They said if I could get it to them by 7am they would try. Well by 8:30 I got a call from Mike saying not only did they get the stain out, they are happy to drop my dress off so I don't have to come back to white plains. These guys are absolute lifesavers and could not be nicer! Whether you need a regular dry cleaner or laundry service or for an emergency situation like me, Nu-Way is a MUST! Thank you again Nu-Way! read more

OMG I brought in 2 Tallit to be cleaned for my nephews Bar Mitzvah. It is about 120 years old the other is about 70. When the man brought them out and I lookeD at them I couldn't hold back the tears. My great grandfathers looked awesome. He apologized he couldn't get the stains out. I said no worries it adds to the beauty of it. Highly recommend Nu-way. read more

Friendly, quality and fast service. They really came through for me in a pinch. Had 2 days until my son's wedding. When I put my dress on there was a huge gap in fitting. My husband asked,while picking up his things, if there was anything they could do. They were closing in 30 minutes and said to run down with the dress. They pinned it, sewed in new darts and had ready for me the NEXT day! Looked amazing - fit was perfect ...and was a fair price. They saved the day! Always use Nu-Way for husband's shirts and suits. Highly recommend for all. Thank you Nu-Way!! read more

Nu-way has very friendly staff, and seems to be a well oiled machine, however they are extremely over priced and not worth the money. I recently had some tailor work done which did not come out well (Sloppy stitching and improper placement.) After taking it to another local shop on Mamaroneck Avenue the other shop not only removed and fixed Nu-Ways work, they charged $10 less for the same job... Such a shame since Nu-Way is so much closer to my office. I doubt I will be back. read more

The staff was incredibly professional and friendly. I brought in a very expensive winter coat that had specific cleaning instructions. They did an incredible job and it was finished in two days! I highly recommend. read more

Nu-Way really came through for me. I had a uniform emergency on the day of my military gala. They understood the urgency and how to fix the botched alterations from another business. My dress blues were fixed within hours. I even received an email when it was done. I can't say enough good things about the staff, the owner, and the tailor. They were all super personable and professional. I'll be back. I recommend Nu-Way to everyone but especially to all military and law enforcement officers that need alterations on their uniforms. read more

We used to live in the neighborhood and Nuway was our staple. Move to Somers New York but when we had to get the suit altered for the wedding in April we went right to a new way to have the job done expertly. That Ralph Lauren suit fit the father of the bride like a glove. They look great walking down the outside I'll on this sunny Saturday in April after the rain at night. However, my shoes didn't fare so well they were covered with mud and they are cloth/crapes shoes. Drove them down to Nu Way not expecting a miracle but I got one. They look just as good as new. Ready for the next event. Nu Way never lets us down even when a problem is delivered. This family run business as much to be proud of. read more

Nu-Way Cleaners & Tailors - Sewing & Alterations Near Me - White Plains, New York

I do the drop off laundry service here. I find it to be prompt and ready when I need it. I wonder if you could request for them to call when it's finished.. . . Anyways I love the service at the counter and I am delighted with the assistance thank you!! read more

Overall I am quite pleased with the cleaning job. However, some of the workers they employ (ie, non-family members) are quite rude and standoffish and should probably not be dealing directly with customers. One of the male employees, heavily tattooed with glasses, was very brusque when I asked a question and seemed put out that he had to go find an answer. Otherwise, the service here is stellar, but they are pricey. read more

Can't say enough good things about this terrific cleaners. The Staff and quality of their work is amazing. Ivan was particularly helpful with my tailoring and cleaning needs. I will definitely return for their excellent service. read more

I don't normally do this but I only have GREAT things to say about this dry cleaners. After trying a bunch of places in the area - the second I walked in the doors they treat you like family. They really took time to make sure everything from my suits to tshirts were perfectly care for. Management just gets it. Highly highly recommend! read more

This is the very best cleaners I have ever dealt with. I have been a customer for 15 years - professional , thorough and courteous

Would give them zero stars if I could. Management is incredibly rude. They said they were voted the best dry cleaners in Westchester, and treat their customers like crap. read more

Owners with very bad attitude. They damaged a few shirts I brought in one week - 4 shirts all damaged in the same exact part of the shirt and twist-tied together in one group - owner says "they must have been damaged like that before you brought them in" - LOL! I had spent hundred's of dollars in their prior to that and probably thousands at another local dry cleaner since then. What a schmuck. Instead of doing the right thing for a steady customer, he lied and lost the customer and got this honest review. AVOID! read more

Gave them a whole bunch of chances but they consistently either messed up the job, messed up the clothes, took too long to deliver (they once kept my jacket for over a month because "they went on vacation"), and charge an insane amount of money for their service. Not to mention, they don't take card except card on file. The final straw was when they tried to convince me that a damaged breast pocket on my suit jacket was "by the manufacturer's design." It was fine before I gave it to them for dry cleaning but when I got it back and asked them about the pocket they gave me the run around. They also take bags I left out for other dry cleaners... read more

Just started using their services, and so far, so good: They come to my building, where I drop off my shirts. If I drop off my shirts super early, I'll get them back by the end of the day! If not, it's next day service. Shirts are $2 each, which is great! I have auto pay with them, so they just charge my credit card each month. No problems so far. I love how they use these cardboard collar things around the shirt collar. I only wear spread collars, so it makes the collar look great when you're wearing the shirt. They even repair your shirt buttons for free, if damaged. Funny thing is, I've never actually visited the place. Convenient, no? read more

I just called to ask about why my collar stays were not being placed back into my shirts after they are dry cleaned because I started to notice that most of my shirts no longer had collar stays in them. I was expecting for Nu Way to say "Oh sorry, we wil make sure we put them in from now on". Instead I was surprised to find out that they dont take out or put back in my collar stays and havent for the past year, I was just getting luck that they hadnt fallen out yet. When I found this out I was thinking to myself "Oh shoot now I have all these shirts and no collar stays, looks like I will have to buy some I guess, right?" Nope, the man I spoke to who I am assuming is the owner/manager said "Sir I am going to send a bag of collar stays to the front desk of your apartment building so you can pick them up tomorrow morning incase you forget to take them out from now on and so you can have them for the shirts that are missing them." Talk about putting the customer first! Thanks again, I appreciate it. It really is doing the little things that matter and for that reason I will always use NuWay as long as I am living in Westchester County. As will a number of other IBM employees who I have sent there. Thanks again! read more