Wasted an hour here today. Reminded me of the time I was here 15 years ago. They have learned NOTHING. 1. Inept salesperson 2. Cars in showroom have no battery so cannot check seats nor trunk 3. Forever to get a car to drive, from up the street Skip Boch! read more

Boch Honda in Norwood is a scam and a pain to deal with. Here's why: We were about to buy a car in just one day. We did not negotiate anything down as we wanted to get what we wanted asap so it could've been an easy sell. We even agreed to pay the documentation fee (which is a bs fee you can always negotiate down at dealerships BTW) just to get this sale done with. We liked our salesman enough to pay for it; we get it: it's how people get paid. It wasn't until we encountered the finance department that we hit some scam artists "finance mangers". Beshara Gebara, a finance "director", blatantly lied to us saying they won't financed through Capital One, their contracted partner, despite having a pre-approved qualification letter (recommended tactic for car buyers BTW) for a loan at their dealership. Instead, I have to finance through the dealership for 7% rate, even though at my credit score and history I should only get at max 4% rate for an auto loan. So I decided we all need to get on a phone call with Capital One to verify what he saying is true. Well, Beshara lost it and became an immature kid after that. He tried to distract me from the phone call, refuses to talk to Capital One, despite saying himself earlier that Capitol One is the dealership's lender, and refusing to give his name to the Capital One business partner. He decided to CANCEL the sale as soon as I got on a phone call haha. Keep in mind, this whole conversation's duration and escalated in THREE minutes. Extremely overactive when I wanted to verify the misinformation he gave me, right? Guess what, that's not the end of it haha. He got another salesman, Amadou Barry, to come to us for a refund. The salesman is unprofessionally rushing us while being extremely rude to us. My husband, being so polite and super gentle guy, asked if he could write a letterhead saying that the dealership made a hard inquiry on my credit score by human error, as suggested by the Capitol One representative. And Amadou Barry BLEW UP and started yelling incoherently like a schizoid on crack saying we can just tell him to do anything and that he needs to go home to pick up his kid daughter from school (it's 7:45 PM folks, what school ends that late?). ... We're flabbergasted as to why is this guy even yelling at us when he could've have just said no. Next up, Beshara is rushing us to do the refund, while I'm still on the phone with Capital One. Except they expect me to leave my credit card information at their offices because their "receptionist clerk manager" isn't there to authorize the refund. Even though this guy is the finance director, he can't authorize it allegedly. I decided that I'll do the refund the next day instead, because I don't trust that they won't retaliate against me. Meanwhile, the Capitol One rep escalated and ask again for his name, which we decided to just look at the employee plaques to get his name. This guy, I kid you not, BARRAGES like a kid, chasing us, saying his name isn't there. The Capitol One rep says it's fine, and said they got the name of a finance manager we talked to the day before. Beshara immaturely and boldly lied that no person works at the dealership with that name, while I can clearly see the guy's name on a plaque name tag. Obviously, last ditch effort was ask the apathetic receptionist for Beshara's name, but Beshara told us to get out. He even added a stupid and unnecessary lie saying that it's illegal to record him... He thinks being on a phone call is a recording. Ridiculous. All is well though, Capitol One can just pull up records and got Beshara Gebara's name. They also verified that Boch Honda is their partner, and we are supposed to finance through Capitol One at a 3.8% rate.. . Anyways, terrible experience dealing with people who use weird, outdated psychological tactics they learned from the 1970's. Newsflash: It doesn't work for people who can easily look information up on the internet in 2020s. Also, why is everyone and their mothers a manager and a director here? It takes like four seconds to punch in numbers on a computer software program that does calculations for them. read more

Run. Defrauded new. Won't return my calls. Sold me a brand new lemon. Ya, happy to sell you a car and what not but forget about you afterwards. I've tried EVERYTHING. This is my second and LAST Honda. Do yourself a favor, find a dealer that cares about its customers. Nobody even had time for me when I was there. Service is a joke. I was defrauded into buying an old change program at 5k when I turned it down at purchase? Ya, you charged me for the wrong plans......I was told all maintenance would be covered. read more

Not a great place for car sales. We were promised that we would have the gentleman that leased us the first car. NOT! Instead we got a different person who would not negotiate with us despite the fact that the car, which was a year older, wasn't even in the lot. I had to ask three times to see the older car, which finally sank in. Monthly payments on newer cars were at least $100 less. They weren't attentive, the gentleman we worked with disappeared for twenty minutes and I had to go looking for him and found him in someone else's office, chatting away. The whole experience took far too long and we had to wait a day for the car to be ready. Beware! read more

Biggest scam ever! Back in September 2019 I purchased a vehicle with Cameron, I had extended warranty but after realizing I no longer wanted it went back to the dealership to cancel it before the cancellation date. Now almost a year later I have been waiting for a $3,500 check to be sent over to me. I have been in contact with the dealership numerous amount of times and was told that the check was on its way. After months of me trying to track down Raouf from finance we finally was able to submit another cancellation form. This was back in March by the way, and yet I have not received a check and they are also trying to tell me that they will only be paying me $2,500. Although it was a mistake on there end that they have still not corrected. I am beyond frustrated and annoyed that my first time car buying experience was ruined by this joke of a company. read more

Every thing from the beginning to the end was a disaster. sales person was kind, beyond that no one has any direction as to how you can ale a purchase! read more

Absolute trash. I have bought multiple hondas for my employees from a different dealership. I sent a 21 year old kid here because they promised to honor a specific deal. Once he arrived (and after I confirmed the deal that day) they told him the deal had changed in the same car. Do not go here. Also, don't be fooled by the customer service rep reaching out under this review. All they did was tell me they'd look into it and fix things, but then just place the blame on some poor guy who they made call me up and say they won't do the deal they quoted. If they wanted to make this right, they'd honor the deal just like any good business. You will do far better shopping elsewhere. read more

I was dreading buying a new car. I had 195,000 on my 2009 Accord Coupe, and it had lots of little issues and I was concerned one day it would leave my stranded. So I did TONS of research on cars and dealerships, and got some prices from several in the area. They were all within a few hundred, so I went to Boch, since I'd bought there 11 years ago, and they have the volume to offer the best price. I was cautious and distrustful the whole way, since I have a bad impression of car dealerships. Well, several weeks later, I can say I'm 100% happy! Every step of the way they were honest, gave me a fair price, no issues with the car (2020 Accord Hybrid) and I LOVE the thing! They even reimbursed the $35 for inspection, since I didn't feel like waiting - they promptly sent me a check. I originally said I'd finance, and at the last minute changed my mind - no problem - no change to price. Dan was totally professional. Of course you have to do your homework. But once you do, you'll be fine. read more

Nucar - 2020 Honda Accord from Boch Honda Norwood - Car Dealers Near Me - Norwood, Massachusetts

If you're going to buy a car from this place GET IT INSPECTED by your trusted mechanic first. Do not listen to them when they tell you they put the car through a 150 point inspection. I was thinking it's such a well-known place, it's probably not necessary to get an outside inspection. I was wrong. Apparently the cars alternator isn't included in that 150 point inspection and they don't consider it a "safety" issue when it's rattling and needs replacing. Twice they didn't "hear" any issues when I brought my car in for service, a few days after buying it. The service man also told me he drove my car with the windows up and asked me to come point the noise out, or wait for it to get louder. He really said that. I had to bring it to my mechanic to diagnose, then bring Boch Honda Norwood a work order. The service department is incompetent and extremely patronizing. There's been many unprofessional instances and it hasn't even been a month. Most recently they took my car in to replace something they forgot to replace the previous time I was there. I picked up my car and my bumper was scratched in multiple places. I asked them to look at the cameras since it was positioned behind where I pulled my car in. Then they could clearly see it wasn't scratched that morning when I left it there. I went in to talk to them about it and look at the video, as they told me I could. I got there and they told me the recording is very poor quality and fuzzy, they can't show me, but they're sure they didn't scratch my bumper. He told me it's a used car and has 80-90,000 miles on it, smiling at me. Like this is a joke. The scratches were not on that bumper when I dropped it off, the fact that it's a used car or how many miles it has on it has absolutely nothing to do with the fact that they scratched my bumper. They refused to take responsibility , and offered to buff out my bumper. It still isn't the way it looked that morning that I dropped it off. I have pictures. I'll save you the rest of my long aggravating story , just go elsewhere. *I've also sent my experience in an email to the general manager, and to a few others since it seems everyone is a manager there. I haven't gotten one reply from anyone in charge. So save your automated response Boch Honda. read more

I purchased a used Jeep Tues, May 7th. It was too late in the evening for them to give me a sticker. I brought it to a Mass Authorized garage and it was rejected due to tires. I emailed the Sales Manager Bill Almon who never reponded. I texted my Salesman who set up an appointment for me to come back. Not only did they not replace the tires, they removed the reject sticker and put a good sticker on stating it passed. This is a safety issue. Also seems very wrong for them to remove the sticker and not correct why it was rejected read more

Unless you're masochistic and are willing to subject yourself to disrespect, contempt and dishonesty, you SHOULD NOT do business with Boch Honda. My case is very similar to some of the occurrences other clients shared about Boch Honda, so I don't believe it's a coincidence, but rather a business practice. On June 29 I came to Boch Honda with my infant son to shop for a used CRV. I was assigned a sales person, who showed me the car and we started negotiating the deal. Well, there was no deal. Once I gave him my price, he went to talk to his manager, which took forever. When he came back, he brought the manager with him. The guy sits in front on me, laughs and tells me jokingly that the price is not going to change, but if I finance (and I was going to pay cash), he can include Honda certification. I declined and he said that the price I see is the price they will be selling it for and they won't negotiate anymore. Ok, fair enough. I came home, ran the numbers again and still decided to go ahead with the purchase. The next day at noon I called the sales person and said that I'm going to purchase the car, but because I wasn't able to leave work during the day, I was going to go there afterwards. I gave the sales person my credit card number and asked to charge a maximum amount possible on the card and then I would write a check for the balance. Long story short, I'm driving there after work, in a pouring rain, with an infant, and 3 minutes before I get to the dealership I get a phone call from them: "this car was just sold." Apparently their pre-owned car manager uses "first come, first served" basis and the fact that I put a deposit didn't count. Needless to say, I was beyond upset, not just by losing the car, but mostly due to the disrespect, dishonesty and complete lack of business and human integrity. Knowing that I was the first in line to purchase the car, that I was driving in such conditions with an infant (!!!) to get the deal done, and not even consider calling to ask, if I was coming to get it, is not an oversight. It's pure contempt to clients. Not just me, but all their clients, who are treated like disposable, unworthy goods. And other reviews support my opinion. I ended up purchasing a car at another dealership and I received spectacular service. I went in, did the paperwork, paid the deposit, the next day, they brought the car to my door (yes, because I have an infant and because this dealership cares!), I gave them a check and was done. Simple, professional, no headaches, no BS. 180 degrees opposite of Boch Honda! Oh, yeah, and Boch Honda called several times, not sure why. I'm not masochistic to do business with someone who exhibits sociopath behavior. For me that "relationship" was over before it begun and I'm thankful for that. Hopefully yours won't even get close to that beginning. read more

A terrible experience from the beginning, with no end in sight. Horrible customer communication from sales team, and negligent management of contracts from finance team. Save yourself the hassle and purchase elsewhere. read more

Wish There was an option for "No stars". From the front desk to the guy who signs the papers, they are trained to be "SCAMSTERS". Be really careful in every thing they say. The front office sales guys will promise you one thing and when you sit with the greedy guys in the office to sign the paper work, it will be the opposite. Also, they have managed to manipulate the reviews in google and other places. If you watch carefully, after every bad review they will have 2-3 five star reviews by their own marketting people. I guess here in Yelp they cannot do anything and the truth about them shows with all the reviews here. PLEASE AVOID THIS PLACE AND BY SCAMMING PEOPLE THEY CALL THEMSELVES AS THE PLACE WHERE MOST HONDA IS SOLD!!!!!!! DO YOUR RESEARCH!!!!!!!!!!!!! read more

I went in to buy this explorer on 12/7 when the price was 25,909- best price on market by over 5K according to CarGuru comparisons. Sales manager literally said "forget about the car, we'll find you another one". I said I'll pay cash. When the cash figure came back, the price of the car was 29,571. The price they have on their website as the price they came down from...see above screen shot of Car Guru prices. They raised the price $3,470 since Saturday. My experience matches up with many of the other reviews on here. Terrible. Can't make this stuff up. Unbelievable they pull this stuff still. Matches up with the many of the other reviews on here. Never experienced anything like it before in My life! read more

Nucar - I went in to buy this explorer on 12/7 when the price was 25,909. Its Tuesday and they raised the price $3,407 - Car Dealers Near Me - Norwood, Massachusetts

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just like Dana A's review. Horrible business Practice off advertising a car for $1k less, then making buyer pay $1k cash...and making buyer finance thru them. A total sham unbefitting a Honda dealership!! read more

Worst experience! Humiliated by the sales and finance representatives. Do yourself a favor and go elsewhere. read more

What a nightmare. The salesperson his name starts with an A was pushy. I clearly started that we were just looking. He went over the car that i was interested in. He ignored my husband when my husband would point stuff out. The real kicker... the car that i probably wouldve gotten... another saleperson went up to our salesperson about keys to another car. Out salesperson threw all the keys on the hood of the car. That turned me off greatly. Made my husband angry. He kept pushing us. At this point we wanted to go. Put he would get up walk away. He even went to grab his sales manager. I would never buy from sales guy that starts with A. Amir? Amar? He didnt like the fact that we werent buying that day and clearly showed his lack of professionalism. Did i mention we got there at 11. We didnt get out of there till 1. I will never shop at Boch Honda. Ever! read more

What a pleasure. I was beginning to worry that the stereotypical car salesman had gone the way of the dodo. But no....they all now work at Boch! It was a real pleasure to be passed around and lied to from one dealer to the next. I think I met 8 of them all together in the 5 hours it took for them to fill out a form. I'd totally recommend this dealership to anyone wanting to reminisce the old sleaze underhanded and downright dishonest dealing of a car deal ship who just don't care about there customers read more

Wow. The sales manager was rude and unprofessional. I stopped by yesterday with my parents to look at a 2017 honda civic ex. we walked around and there were a handful of salespeople just standing around. eventually we were greeted by a salesman and we discussed what i was looking for. he said they had only one of the cars i was looking but it was on their other lot up the street. he said he was going to go and get it for us and about an hour or so later he finally came back with it. the car had a scratch on the side from being sideswiped by what looked like a blue car. they offered to fix it for us but if i'm gonna buy a new car.... why would i buy a scratched up car? they didn't even try to lower the price for us. when we decided we weren't going to continue our business there, the sales manager came out and told us that the trade in value for our car was only 1,500. when we tried to negotiate to lower the price of the vehicle itself or get them to offer more for our trade in, he said to my mom "you have a nice purse on your arm, you can afford it" how rude is that? why does it matter what purse my mom has?! that has nothing to do with the conversation at hand. we were absolutely offended and left to go to herb chambers in boston, where we ended up doing our business. today, the salesman called my mom and asked her how our car searching was going. my mom told him we bought a car elsewhere. teach your employees, including your managers, how to respect customers cause that was totally uncalled for ! read more

The price was a VERY good internet price. And The salesman John Connor was a gentleman and very thorough in explaining the many features of the vehicle, in particular the higher tech stuff in terms of cameras, rear traffic monitors, and drive assist things. Which is why the rating is what it is. The one HUGE issue I had was that they clearly negotiated a deal and then once we were there, dropped the trade value by $1500 and made me work to get it to $500 less than I had in writing prior to coming in. And yeah they can say they needed to see it, but it was super clean and I over described any blemish to avoid any headaches. And still had one. So I guess giving a 3 star rating despite the fact I had to work to pay $500 more than I agreed to via the internet department speaks to how much I liked the sales rep. The original manager Mark came in and was rude. Didn't care that we were completely misread and didn't even care to see the emails I wanted to show to explain how straight forward I was and how clear his team was about the numbers. Once he knew we weren't laying down for his lines, he didn't seem to want our business at all. And said at the price he's losing money. And I just said, I guess he should not tell me that, he needs to tell that to his internet department since they gave me that price. I didn't make it up. And despite it was still a few hundred less than elsewhere, even after the $500 more we had to pay than we have in writing from them, they managed to take an easy deal, from strait forward people, and make it an adversarial, back and forth game for no reason. We were ready to leave and go pay more elsewhere out of principle, but did meet another manager Juldean, who was at least a gentleman and made us feel he was sincere enough to want to do business with him. And we already liked our sales representative. So we finished the deal. BUT didn't buy the roof rails, the cross bars, the trailer hitch or the extended warranty because we were feeling abused and spent by the time we fought for a price which ended up being $500 over what THEY agreed to over the internet. So we went the next day and bought the extra items we wanted at our local dealer. read more

Always keeps me waiting constantly saying 10 more minutes. Horrible customer experience

I should listen to Yelps community. They don't deserve any stars but Yelp does not have that option. They had really bad customer services. I bought my car there not long ago. There was a part missing, I brought back and they said they will follow ups with me but none of the phone call are given follow ups. read more

DO NOT COME HERE. I rarely give bad reviews, but this is the worst purchase experience I have ever had. They draw you in with the internet sales, but everything else is the worst. I've been asked to come in and my sales associate hasn't shown up twice. Upon speaking the manager, Rajat, he also lacked followed up. Promised he would compensate me for my time wasted and does not return calls or e-mails. I've bought cars before and this is the worst experience ever. When they delivered the car, they didn't include the all weather mats that I had negotiated in and then do not call you back. You literally need to be the one hounding them which makes no sense since they're trying to get business. Upon talking to the other sales staff, they say this information is missing and cannot access Accounting to get the original document. This is completely a lie as they have access to the copies and originals. If you ever think of coming here, please don't. If the general manager is reading this, I would like to be contacted. read more

The communication with the dealership is HORRIBLE. Everything from the sales associate to sales management was horrible. The paperwork back and forth from the dealership to the bank to the registry to the insurance company took a week. We were constantly on them about what they needed and it became excuse after excuse, "oh you have to come back and resign loan docs" or "they didn't get to the registry in time" and "oh "your insurance never faxed over the paper work" and last but not least "your insurance company faxed over a blank form to the registry". Give me a break! We had the same issue when I bought my car from BOCH Toyota. In fact, it took two weeks to get my car because they sold me the car without a title in their possession. I think BOCH needs to clean house and start fresh with their staff. The customer service is HORRIBLE. Never ever buying a car from them again. It's not worth the aggravation. I'll go to a dealership that makes its customer service priority. P.s we still don't have the car they sold us a week ago read more

Purchased a car from here and denied for an extra service. I was told that they will send a credit note of the amount they charged me extra for to the auto loan bank. After 6 months when we called the bank, we came to know that they never received a credit check from Honda. We tried called Boch Honda multiple times, but they keep transferring our call and nobody actually answers our problem. I would never recommend somebody to buy car from Boch Honda. Such a bad experience. read more

Get out of the car, meet my salesman Rob, first words out of his mouth "the Internet price is nonnegotiable" Rob goes to get the keys brings me to the truck tells me "you must finance through Boch Honda" So I drive the truck, I like the truck so at this point I negotiate on the nonnegotiable price, which apparently was negotiable because I got the price down, so now I am happy with the deal and I say I want to go down to my bank, get a bank check and pay cash for the vehicle (cash is king right? Nope. They don't want my 30 grand) so now I'm told they are upside down in the truck and in order for them to make up for that I have to finance through them! Now they will not tell me the financing percentage rate until I put a down payment down. At this point I decide I am obviously wasting my time so I leave. It is not my fault that you have an aged vehicle that is a color most people don't want on your lot for too long and it's costing you money. They have since reduced the price two more times online.(really!) I am retired military, I have earned the right to pay cash or use my military credit union to get the best possible rate. I did not spend six years overseas to come home and fight with a car dealership. So that's my story do business with them, don't it's up to you after all you are free(unless you want to pay cash!) read more

This dealership is awful. The sales manager is a nightmare. Rude, uninformed, and doesn't listen. We came in because the website indicated they had the car we were looking for -- a black 2018 minivan with nav package. They said they didn't have it and assured us it isn't on their website. We've attached a picture of the website. Fake news? The salesperson was polite but didn't listen and was playing the usual games. Pace this way and that way to drag out the process. In the end, the manager basically said he didn't know why we were there -- all dealerships have the same prices. If that's true, skip this place and go somewhere that has manners. I will say the front desk staff were very pleasant. read more

Nucar - Car Dealers Near Me - Norwood, Massachusetts

I received an offer through my email for a new CRV, but when I arrived at the dealership, the price had increased by $4000!!! I was told that the quoted price (that I had proof of) was a "mistake" and they would not honor that price. Deceptive practices and fraudulent information!!!! read more

If I could give them 0 stars I would! They took advantage of a family member with a cognitive disability who did not understand what they were purchasing. When we tried to reason with them to cancel the sale they refused... until there was the possibility that we might go to the media. If you are looking for the stereotypical shady, sneaky used car dealer, look no further than this place! read more

Went on a Saturday to get my state inspection done and was told it will take an hour. But to my surprise, they only took around 15 minutes. Overall, a very positive experience and will continue to go here for my future service needs. read more

Bait and switch routine. They all lie and use high pressure tactics. A horrible experience and dealership.

How do I begin?.. I decided to drive to norwood mass (boch honda) from Maine to check out a grand cherokee srt and decided we loved the vehicle, unfortunately mass does not give temp plates, did not know that. Car was delivered by one of their employees a few days later, when he arrived I looked at my car with scrapes down the fender, the guy ran into something. I contacted boch honda and they did ABSOLUTELY nothing for me, I had to fix it myself. Second, went to get my new inspection had to buy an air filter and fill the radiator coolant came to 100 dollars. My point is this is a $50k vehicle and I went through all of this shit which should of been dealt with. Very disappointing to say the least. Never will I go there or suggest anyone to go there ever for the rest of my life. Oh yeah.. almost forgot. And they wrote the check out for my sales tax to the wrong place so I had to find 2800.00 to register it. End of rant. Don't go there! read more

Sean was extremely unprofessional and rude. I have had Hondas for 12 years and this is the first time I dealt with a sales person this rude. Not only did he speak to me as if I was dumb, he answered his cellphone to speak to someone right in front of me. This man was not what I expected for customer service to be. Will be calling the manager tomorrow to express this terrible experience. read more

Once they have sold you the car, Boch Honda doesn't want anything to do with you. Their customer service sucks! I purchased a new honda pilot at Boch Honda. A year later when I want a sales tax form ST-7R from them in order to register my car in Massachusetts, I could not get a response (my car was originally registered in RI since I was an RI resident at that time). Saleslady Inna Tverskaya completely ignored my emails. Phone calls to Boch Honda were constantly redirected to finance department who would not pick up the call ever. And they never called back despite several voicemail messages read more

Unethical business! We made a $5000 deposit on a car and were told we would have to wait 3 days for the car because our salesperson was off for the next two days. The day before we were supposed to pick up the car, the sales manager called and informed us that the car had been sold to someone else. Since then, I have been given no acceptable options to rectify the situation. The sales team has offered to purchase what they feel is an equivalent vehicle from auction with the earliest delivery date of an additional week out. This would leave me without a car for over a week while they continue to hold my $5,000 deposit. For this reason, I requested a loaner car until the car arrived from auction and that request was denied and I was suggested to take my business elsewhere. Meanwhile, taking my business elsewhere would require my $5,000 in order to make the deposit on another vehicle. The managers that I have spoken with are aggressive and try to put the blame on me saying that I should have signed the title, which was never mentioned while I was there. read more

I bought a Honda Accord coupe new in 2003. Every repair has been done at the dealership. That said, the shitshow that occurred last week was unacceptable. In November of 2016, I brought my car in for its sticker inspection, both windows did not work, as car needs a working window to pass inspection, I asked them to fix both windows. You would think a dealership would have the parts right, wrong. They could not find any honda parts, ended up putting in a cheap aftermarket in the drivers side, never found a passenger's side at all.Took them 3 days to find the drivers side part. Charged me ($140 for labor and $140 for parts). Now last week, the cheap aftermarket fell apart, I could hear the parts breaking apart in door! Since it was such a disaster finding the part in November 2016, I decided to do it my self. Went online, ordered Honda parts, got both passengers and drivers for $130. All was good! Considering the trouble they had finding the parts in 2016, I brought the parts in , figuring to pay $280 and get the issue fixed finally. I brought the car in at 11:00 am. Car was seen at 11:30 said could use my parts but 4 hours were needed per side. I said no, it's a TWENTY minute repair please be quick an I needed to pick up my daughter by 2:00, so just do the Installs. Come 2:00 they come upto me say installs done but passenger side not working and they refuse to fix, as they used my part. Then they give me a $660 bill! I refused to pay, they clearly delayed the repair till I had to leave and had no time to figure issue out. I saw mechanic drive up with my car, went to talk to him. A student from UTI, seemed nice, said it was not the part had no clue what issue was, just not working, not getting power. External power source worked motor fine. Anyway they (service consultant and manager) thought I was taking off and ran upto us and started screaming in my face. I eventually paid $300 and left. I got to my daughter with a minute to spare. The next business day (after the weekend) I returned with the receipts from 2016 showing the window was diagnosed and asked them to diagnose. Turns out the problem was the mechanic on Friday blew the fuse during the install. He probably would have figured it out had they not told him to wait to 1:30 to do the repair to try to cheat me out of $300. Totally unnecessary lack of respect. Having had the repair done before, I clearly knew how long it took and had proof of what the cost was. Unacceptable. And to add insult to injury, the service consulted told me that it needed a rear brake bulb and wanted to charge me $100 for it. I replaced the bulb myself for $5, took 30 seconds and required no tools. read more

Very dad experience. Very shady process. I dealt before with Cambridge Honda, Herb Chambers, Prime and Boch, Boch Honda is the worst. I will definitely not recommend them to anyone. They kept changing their words during the process just to keep me going through the process until I sign. when I went to sign all numbers were changed. Honestly, I should've left when this happened but I just wanted to be done with the purchase of this vehicle and I paid the price for this by going through this bad experience. The salesman wasn't clear about the price of the car, the sales manager and the finance manager told me you can't refinance before three months,which is wrong. They didn't give me any paperwork when I purchased the vehicle, when I went back and asked for it, one time I was told the finance manager isn't here, the second time they told me that the paperwork is with accounting, after going to the third time they just give me a copy that I didn't sign but has my numbers , it's been three weeks and I still don't have the paperwork I signed. When I went to pick up the car, it came with one key and they refused to make me another key, they said your sales person should have told you, they even gave me an after market vendor phone number to make me a key for $99, when I called the vendor, the price was $199, it's so funny, just the same tactic, they give you wrong information just to keep going,until you give up. Very disappointing experience and I would never recommend then to anyone. read more

I just bought a Honda Accord here, and it was the worst experience ever. The only reason I'm giving them one star is because Yelp won't let me give 0. I knew what I wanted, and the price I wanted to pay so I did all my negotiating through e-mail. Boch offered me the best overall deal so I decided to go with them. But the salesman they assigned to my transaction was absolutely incompetent. The first thing he told me, before anything was signed and final, was that I'd be getting a customer service survey from Honda in a few weeks and he needed a good score in order to get his full commission. He said, and I quote, "I can't tell you what to give me, but a 5 is good....a 4 is not. I really need this money for school." I completed all the paperwork for my in-stock vehicle on a Friday night, and was told the car would be ready for pick up on Tuesday. I received a call Tuesday from a manager confirming that my car would indeed be ready for pick up that night. When I arrived that night my saleman asked what I was doing there, since my car wasn't ready and he hadn't called. The registration had not been processed for some reason. I was furious that I had gone all the way there and would not be able to take my car home as promised so they gave me a rental at their cost and promised that the car would be ready the next day and the salesman would personally deliver it so I wouldn't have to drive back there. I did not hear from the salesman at all on Wednesday so I called while on my way home from work and was told that the registration still had not been processed so I could keep the rental another day, at their cost. Again I was promised it would be ready the next day. I told him I'd go pick it up instead. Thursday morning my insurance agent called to let me know they didn't receive any paperwork from Boch until late Wednesday, after they had closed for the day, but they had faxed it in first thing that morning. Somehow it got lost at Boch so they had to fax it again later on. Again the salesman did not call me all day so I called before leaving work to make sure it would be ready for me to pick up. The salesman proceeded to blame my insurance agent for his failure to deliver the car when promised. My fiance and I arrived to pick up the car that night, but they did not give me a copy of any paperwork that I had signed. When I asked for it they claimed they had sent it via FedEx the day before and I should have received it that day, but couldn't provide a tracking number to prove they actually sent it. They claimed everything was up in accounting, which was closed and locked up for the day, so they couldn't even make a copy for me. When my (very large) fiance voiced his displeasure they relented and said they would print another copy. The salesman disappeared while I was getting that, but called later on and left me a message to see if I was happy. He called again the next morning when I didn't call him back. Funny how he couldn't be bothered to call me all week to keep me updated, but once I had my car and he was worried about his review he was trying to kiss my butt. I wrote a 5 page letter of complaint to the GM that very same day, and the salesman's direct manager called me the next day. He told me he was sending me some coupons for free oil changes, and other than doing that and apologizing he didn't know how he could make it up to me. I told him I wanted to talk it over with my fiance and I'd get back to him. I called him the very next day and left him a message, but haven't heard back. I guess they figured they've already lost me as a customer and therefore don't care anymore. Tonight I checked my credit card transactions online and I was charged for the rental car even though they were supposed to pay for it. This is the last straw. If you want to go somewhere that just cares about sales and not customer service, by all means go to Boch. But you'll probably be sorry that you did. Edit 7/18/07: I called and yelled at the manager about the charge for the rental and he said they would send a refund check, but I still haven't gotten anything. Also, I looked on the Better Business Bureau's website and discovered that Boch has had 84 complaints filed against them in the past 36 months! That's ridiculous. read more

This place is so horrible. Just so horrible. OMG so horrible. A) It is freezing B) They play loud top 40s music blaring over speakers to distract you C) The sales people are very, very high pressure. It's just like the worst nightmare of a car dealership that exists. They make you feel kind of stupid during the negotiation and act like they are doing you a favor by selling you a car. Plus, who wants to drive around with a shitty "Boch" logo on the back of your car? Not I, my friends. Not I. Don't go here. Go anywhere else. read more

This past week working with Boch Honda to get my 2015 Honda Accord after having my 2013 totaled has been a nightmare. I was under a time constraint with the purchase since I only had 1 week before insurance ended my rental car. I didn't feel comfortable purchasing the car here because they did not have the model and color I wanted in the lot. They assured me they would locate one for me and have an answer to me by Monday (I purchased the car on the Friday prior), and by Wednesday I had no news. They hadn't looked for the car. They finally located one and brought it to the dealership. They promised me it would be ready by 3 on Friday, and by 5 they were blaming my insurance company for delay. I contacted my insurance to have them fax the paperwork AGAIN (something you'd think these guys could do after you spend thousands on their product) and they finally register the car. Now I'm waiting for it to be prepped ... Over an hour wait. This should have been done earlier today considering they promised the car hours ago. These guys take your money and don't spend any time giving you your money's worth in service or communication. They are a bunch of lazy salesmen looking to take you for a ride. If I did this badly at my job I would be unemployed. It's amazing what they get away with. Bring your business elsewhere. I wish I had. read more