We bought a new Chevy Trax at Best & had a great experience. No staff trying to upsell you or mess with the price. Henry was great to work with - from test drive to purchase. The reason we chose this dealership is because they're welcoming to an Autistic child whose hyper interest is cars. When he shows up on a weekend with his Dad to look at vehicles, they're happy to have them there. That's huge to me both from the perspective of wanting to support kind & welcoming humans, but also because I am neurodivergent and a parent to a 7 year old Autistic daughter. Thank you for everything! We'll keep Best Chevy in mind when we get another car and will look at their repair services at a satellite location as well. read more

Best Chevrolet - Car Dealers Near Me - Hingham, Massachusetts

They treated my husband well many years ago when he purchased a nice van from them. I can't say how they're doing now, but personally, I don't care for sales people; Too pushy for my liking. read more

I highly recommend you not use this business. I brought my car in to have wheels and tires replaced. The following issues occurred: 1) Long stretches (4+ days) without hearing from the service rep AND receiving no response when I inquired for an update. 2) They ordered the wrong wheel. The rep said "Well I ordered according to your VIN (black) but I didn't know someone had changed the wheels to chrome ." This is a terrible excuse that would've been avoided by simply LOOKING at the car for 2 seconds. So this effectively proves that the person in charge of my car hasn't even laid eyes on it. 3) When one of the new, replaced tires had an issue and I reached out looking for warranty information, my service advisor dodged my emails and calls, attempting to wait out the 60d satisfaction guarantee period. This necessitated me contacting the manager, who was respectful and sought to resolve the issue. By and large, with exception of the service MANAGER Sean (not advisors), unprofessional staff, very poor communication, and I'm not sure they put any significant effort into their work (as is evidenced by not even looking at the car). I have learned a lot about Chevrolet as a result of my interactions with this dealership over a 3 month period. read more

Not a very good experience at all. Initially came because of good reviews, but staff must have changed, awful time dealing with the service department. Drastic upselling, did anything they could to get out of work related to my warrantee, turned back my car to me with repairs completely not finished even though they charged me for it. The woman Kate in the service department is extremely rude, tried to charge me double for things which I luckily caught, tried to charge me 600 on my bill for an additional alignment which I also caught when I came in to pay. She said it was a "typing error". Then gave unbelievable attitude over the phone when I questioned why I was given the car back without being notified by anyone at all that certain work wasn't completed. read more

Kate in the service department made me very uncomfortable. My car was not fixed. Dealt with all issues with an outside mechanic. Unfortunate experience and won't return read more

The staff int he service department are unqualified and rude, including Kate. I was overcharged and the staff did not want to work with me.

Honesty and Integrity My wife recently brought our Chevy Tahoe to Best for oil change with an appointment. When she got there she told them oil change only. I cannot begin to tell you how many times the representative came to her and asked her to perform additional work, ie: air filters etc. She came out the last time and said there was a nail in the tire and they weren't sure they could fix it. She was surprised because we knew there had been a nail before but we had it fixed. She asked to see nail. The woman came back and said the tire couldn't be fixed but she had no nail. My wife was disgusted because the last two times out it seemed they were trying to get more work out of her. After over three hours she told them to put the spare on she was going somewhere else and she wanted the original tire cause they said it couldn't be driven on. They put the tire on and I can't believe they let one of their vehicles leave the lot like that see picture. My wife then went to a garage where we usually goes and lo and behold the tire was no good but the new hole was no where to be found. The only damage he could find was where they tried working on the original plug. A new tire was bought for 100.00 less Never again to return to best Chevy read more

Best Chevrolet - After service at Best Chevy - Car Dealers Near Me - Hingham, Massachusetts

Was able to squeeze my car in for a vehicle inspection and they placed my new state plates for free. Excellent and friendly service. Will be establishing for my routine car service. read more

Great detailing service!!! Just had my Porsche detailed including paint correction and 1-year ceramic coating by the guys of Extreme Clean, who do the detailing for this dealership in several bays on site. They did an amazing job of eliminating scratches, chips and swirls in my 25-year old vehicle and detailing the interior as well. It looks practically new, and better than I could have hoped for. Thanks guys! read more

I was told that my transmission was covered by the extended warranty and they told me they would provide a 3 yr warranty. The problem is that the 3rd party transmission lasted 1,000 miles. I had requested a GM transmission and was ripped off as I paid for an extended warranty and now they want me to pay once more for the extended warranty. what is the point of an extended warranty.? read more

I use them for service all the time. Patrick Jordan is my go-to service manager. He is great to work with. Very knowledgeable and great communication. Great customer service experience by the front desk staff too. read more

I will never go back to this dealership again. I schedule maintenance services on my Silverado with the service department. They informed me when I dropped my car off that they were backed up multiple days and couldn't guarantee when my service would be complete. I knew going in it would be longer than I'd hoped. After a week, I picked my truck back up. The entire truck smells like cigarettes, and now has a check engine light on the dash. Their service department is impossible to get in contact with. I also asked their sales team to inspect my truck for a trade-in, and that I wanted to look at a new truck when I picked it up. After five days I received no reply outside of multiple sales agents sending me generic automated emails. I replied to each, only to continue receiving automated (new) emails. Nothing but problems. I now have to figure out where else to take my truck to fix their mistakes, as well as remove the smell of cigarettes from my truck. I will go literally anywhere else moving forward. read more

Although I have bought from Best in the past, my new Chevy was purchased at another dealership (reviewed elsewhere) due to availability, I have used Best Chevrolet for service, warranty and otherwise for my GM vehicles since 1998. I brought my new ride in a day earlier than scheduled (a bad wheel bearing hub, getting noisier by the mile). Elijah, the service manager kept me in the loop, having the vehicle ready early the next morning. The waiting area coffee isn't bad, either. read more

It was the worst experience and service I have ever had. I WAS a loyal customer for over 10 yrs. Clearly management has changed. I dropped my truck off on 10/8/24. Told them it shut off at stop lights and idling rough. Had truck for over a month. Charged me 2100.00 saying it was fixed. I didn't even get it home before it was doing exactly the same thing. Turned around and brought it back. I was told it was my fault because I didn't explain what was wrong correctly. I thought as a mechanic it was their job to ask me questions in order to service it. Through multiple phone calls and fighting with our service contract advisor they determined what was wrong and told me it was covered. I finally got truck back on 1/25/25 and was originally charged 2700.00, after fighting they died bring it to 2300.00. I questioned exactly what the original 2100.00 worth of work was for. I was told it was needed work, although it didon't fix the original problem. I will NEVER return or refer another person. I was treated poorly by the manager Mr. Marsilo. Sincerely a extremely dissatisfied customer Pete C read more

Went there knowing I needed two front struts and two rear shocks. They couldn't find anything wrong with the vehicle. Brought it to quirk Chevy in Braintree and in 2 days turn around I had my truck back with everything fixed under warranty. These guys don't want to work and they will hold your truck for over a week. Don't waste your time. Go to Braintree!!!! read more

Called in for appointment for a 2:00 service oil change & tire rotation the day before i told them i need to get in and out Lunch break I sat down in waiting room and the service writer came out and told me 2 hours Realy no thanks last time using them this has happened twice before read more

I took my 2017 Chevy traverse over to Best for an unscheduled oil change today. They took me in right away and kindly drove me back to my office. The car required some general maintenance and Phil was great about working with me to help me decide which items are most important so that I could get the work done according to my budget. This is my third oil change at Best and their price is better than any of the local chain oil shops and their customer service is always outstanding. I will definitely be back to complete the needed maintenance and will continue to be a loyal customer. Thank you so much for a great service and taking care of everything for me so quickly! Warm regards, Danielle read more

I recently wrapped up an enjoyable car buying experience at Best Chevrolet. Yep, you read that right: buying a car here was downright enjoyable. First, I can't say enough about the staff. Erick, Steve, Doug, Logan and everyone else at Best was absolutely top notch. But beyond the obvious things, like being knowledgeable, they are clearly focused on providing a service as opposed to selling a product. I went in with my 8-yr old son. His attention span challenges that of a goldfish, so we needed an efficient process from start to finish. Well, that's exactly what we got, from the team operating within the time constraints we had, to getting right down to helping us select the vehicle that best met our needs. Even working through the finance Ts and Cs was a quick, painless process. Team Best, you guys are... well...the best. Thank you for the white glove treatment. We love our new vehicle. Web-o-sphere, if you're in the market for a new car/truck/suv, visit Erick and his crew at Best Chevy. They won't disappoint. read more

My lease was ending and I needed to look into a new car. I had stopped in and talked to Steve Dunne and he was nothing short of helpful! He helped me feel very comfortable and confident in my decision! He was very patient with me and helped me with getting everything I was looking for! Doug in finance was also a major key in getting my new car! I fully recommend stopping in to see them for your car needs!! read more

Best Chevrolet - Car Dealers Near Me - Hingham, Massachusetts

8/8/2019 I've used Best Chevy for service and bodywork several times over the past 15 years. It's conveniently located and the service is outstanding. It's time to thank Buddy and his team at the Body Shop for doing such a great job fixing my Lexus. The job was scheduled quickly and even though it was a holiday week, everyone went the extra mile to return my car to me ASAP. They did not cut any corners and did a fantastic job. They handled the insurance claim, the rental car and stayed on top of communication. Thank you! Regina Casey Hingham, MA read more

I asked for some pictures of a car that was posted with no pictures and I was asked for all of my information and when I could come in multiple times. I stated I was 50 miles away and once I saw the pictures I would be happy to plan a trip but I wanted to see it. They let me know someone would get the requested info out to me. Later in the day I saw the listing was removed and I followed up asking why. I was told there could be multiple reasons. Still no pictures and no info if the car was even available. 10 hours later I ask if I'll get anything today and was told I would get a response in order they were received (Maybe they only have 1 employee?). 24 hours later, no response to anything in any way. The car was probably sold and instead of doing the right thing they just avoided taking the time to let me know. I fully assume they would be all over me if it was available. I know this because of their heavy sales tactics from the very beginning of the interaction. Luckily they aren't a local dealer for me, they just a had car I was looking for but I will not ever consider them again as I continue to look. read more

I needed a new rim so I called in and ordered it. Then went in when they said it would be in to have it installed. I dropped the car and walked to lunch figuring the five minute job would be done on my return. While walking back 1 hour later I got a call that the part was not in yet. Annoyed as I was I said o well I will give them a chance to ammend the issue. Today I scheduled appointment with them to get the rim installed since I did not have time to waste. So far I have been here over an hour for a single tire to be replaced. I personally could have installed the tire on the side of a road by this point. I saw on my onstar report the moment my tire went flat meaning they took it off the rim over 40 mins ago. Clearly they do multiple jobs with the same mechanic and this is a small paying job. I know understand my time is not important to them. I will never come back to this place again. Side note the reception desk staff is very nice and deserve recognition for that. It is not easy to be in a spot like the dealership puts them in falling short on promises and leaving them to answer for it. read more

Best Chevrolet - Getting used to the idea of why the offer popcorn and TV it is going to be a long wait.... #waiting - Car Dealers Near Me - Hingham, Massachusetts

Are used to love bringing my Corvette here for service they've got a great mechanic. I understand there's a pandemic - but there new policy of dropping the car off and not being able to give you any timeframe whatsoever to have service work done is absolutely ridiculous. Two weeks ago I had my oil changed at Robertsons GMC waited on the premises, enjoyed quick service and was out the door... Best Chevrolet must be losing a lot of business because of their current poor customer service. read more

This place should be called worst chebrole!! I'm so regretful that I bought my truck from them !! I hate that I have to give them 1 star...I've had multiple sales and service related issues with them and their customer service sucks...if I get at least 1 person not to buy a car or truck from there I'll happy *UPDATE* Since I've written this review my opinion of them has totally changed. The last 3-4 times I've gone there I've had very good service !! Jim Earle is very good and Steve from the service department has been very helpful with a couple problems that I've had recently. So I would recommend this place read more

I just wanted to drop a nice word for the folks over at Best Chevrolet. I actually did not end up buying the Chevy Volt that I was going for, but that was ult to only because I had last minutes concerns if the electric thing was for me. In the end, I ended up going back to my old standby; a Jeep. I cannot say enough nice things about Richard Lucero. He truly isthat a nice man and a straight shooter. I felt bad not following through the deal, because he worked hard to get me not just a good deal, but a great deal. In the end, it just came down to the fact I was in Jeeps for almost 20 years and it was difficult to move to a Volt. Best Chevrolet made me feel very welcomed and it is a very low pressure place. Actually zero pressure. I will go back the next time and look at another Chevy or my wife will. read more

I went to Best Chevrolet yesterday and had a super positive experience. I started at Quirk Chevrolet and stood with my husband and kids for about 5-10 minutes. I realize it was busy but there was a bunch of salespeople and not one of them acknowledged us. They walked by and gave us a nod or a half smile. We would have waited too. We decided to leave and go to Best Chevrolet. We were greeted by a lovely woman at the front desk. She asked us to wait a minute so she could find a salesperson. She introduced us to Alek. Alek was able to find us the car we wanted and advised we were eligible for the GM pull ahead program. We worked with him until we found the price that worked within our budget. The other thing I like about Best is that they have adapted the Disney culture. Everyone was nice and friendly. I didn't feel peer pressured either. They even gave my kids free toys! My other lease is up next September and I will definitely be back! read more

Went in for service, someone noticed two lugs missing typed in report and didn't take time to fix, seems like a safety issue. Used to service always being above average for Chevrolet but maybe time to move on. read more

Best Chevrolet - Car Dealers Near Me - Hingham, Massachusetts

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Had my car towed in for service here, waited around all day until I had to call for an update. The starter needed to be replaced they knew this for a good part of the day yet didn't text or call me . They said they washed my vehicle which was very dirty when I dropped it off, but it was still very dirty with the same marks still on it, then failed to fill my tires up during the four point inspection of the vehicle so my tire sensor dash light would go out. I will not be returning to this dealership due to the lack of attention to detail and rude staff. read more

Avoid this place! - They overcharge - They take their sweet time as you wait - They don't do the job right - They dirty you car inside out then charge you for it As a former ASE certified technician myself I can tell you they don't do anything right at this place and they overcharge you. Some of our experiences going there (not once it was a good service): My girl bought her car at this place, within a year the AC system failed. During one visit for an oil change (which took hours, we'll come back to that) we mentioned the AC problem, they asked us to pay ~250 dollars just for diagnosing, which the service advisor says would only involve charging the AC system with dye which would allow them to see if there's a leak in the system (this procedure should not cost this much and it's the easiest thing on the planet done by an AC rechargeable machine that gets wheeled around the the shop like a legless robot). This procedure can be done at home with basic knowledge and instruction from a DIY AC kit from Walmart/Amazon (at a fraction of the cost). We declined the AC diagnosis, centuries later after they were done with the oil change, as we got in the car, there was white powdered fingerprints everywhere (assumed to be from the gloves they wore after taken off), the dash and radio settings were changed. And they didn't do the courtesy wash they pride themselves in for any service when you go in. We went there again and again for oil changes and inspection stickers, which still took a very long time and they never washed the car. The one time we asked why, especially after they had dirtied the inside and outside of the car much worse than usual, they just sprayed the outside of the car with water and there were dirt streaks and water marks everywhere. We never mentioned the wash again as they were making things worse. As we never learned our lesson with this place we went back again for an oil change and inspection sticker, they wouldn't pass the car for some issue with 2 tires, so we decided to buy 2 tires which also needed to be mounted and balanced .They didn't balance the tires properly because the technician didn't remove the old weights, they just added more (shitty job). The charge ended up being around 400 dollars (still didn't do the courtesy wash after all this service we gave them). Looking over the charges they didn't make sense. They had been charging us for "supplies", I never heard of this before. When we asked about the charges, because it was all in codes only they could understand it seems, the service advisor told us the supplies charge was for shop rags used by the tech. It's like going to a restaurant and having a separate charge for napkins and dish washing. Best part is they didn't wash the car and the tech spilled oil that wasn't cleaned all over the engine (I wonder what those rags were used for?). Worst part they charged us for 6 quarts of oil in car that takes 4.5 quarts Max. When I asked the service advisor how much oil does the car actually takes, he said to google it or look in the manual and that they just round up. They probably charged us for the oil they spilled all over the engine (which is not our fault and we should not have to pay for it) or maybe they just wanted to overcharge us again. After all this, our car was finally ready and when we got into the car to leave we noticed that they didn't reset the tire pressure sensors, we had to go back in for that....and wait even longer. At that time we also mentioned the AC system not working to this service advisor and he said it would costs around ~250 dollars to diagnose, this is funny and really messed up because at that same time they had a promotional coupon that makes this service free, but for some reason we would've been charged had we decided we wanted that service done. No accommodations were ever made, ever! If you want less than bellow average quality service, be lied to and overcharged, you should definitely visit this place. read more

Just bought a 2021 Trailblazer! I'm very happy with my experience with both David M and David F. It was a pleasure to do business with Best as my parents had bought from them since the 70's....and I traded in my Equinox I bought from Best 10 yrs ago. Very kind sales professionals! Highly recommend!! read more

Terrible dealership for service! Stay far far away! Brought my car in for warranty work, so had to go to a dealership. They initially didn't want to take the car because it was warranty work, but after some back and forth they fixed the warranty issue (transfer case). During this they cracked a wheel barring. They claimed that the issue was already there prior to fixing my transfer case. I had the car at a trusted mechanic until we realized it was covered under the warranty and there was NO CRACKED WHEEL BARRING. These guys are dirty crooks. Wouldn't recommend anyone take their vehicle here. read more

So this recent experiences. *** Bought a pre-owned vehicle from one of the dealers. When I went to the service department for the first oil change, the dealer walked by me several times and did not acknowledge me, even though I said hi and his name. Pretty shitty feeling. *** Husband had his older vehicle checked for an issue. Was told that it was not worth fixing it and he should consider replacing the vehicle. Took the vehicle to a well-known knowledgeable mechanic. He could find nothing wrong with the vehicle. Okay, maybe a difference of opinion but smelled like trying to get my husband to buy a new vehicle. *** Now here is where I really question the dealership. Just received a call from Nick of Best Chevrolet. He wanted to know how my new vehicle was. He then went on to say that he is giving out complimentary insurance quotes and is looking to save us tons of money. He said he is available in the showroom and is from Travelers Insurance. So at the beginning of the conversation, he misrepresented where he was from so that I would listen to his speech. YOU ARE NOT FROM BEST CHEVROLET, YOU ARE FROM TRAVELERS. AND INSURANCE QUOTES DO NOT COST ANYTHING, THEY ARE ALL COMPLIMENTARY. YOU DO NOT OWE AN INSURANCE COMPANY ANYTHING UNTIL YOU BIND COVERAGE. That call was unethical and unprofessional. Why is Best Chevrolet allowing this! Come on Best Chevrolet...you were always better than this! read more

In my quest for getting a great lease deal on a Volt, I have dealt with tons of dealerships, all around the Northeast US. None of them came even close to the level of customer service, manners and professionalism of this dealer, and lots of other reviews out there will confirm this. Aaron Markella was my guy, and he was easily the best salesperson I have dealt with. No bullshit, no nonsense. They gave me a substantial discount, bringing my lease deal down to a very, very attractive level. Extremely highly recommended. Aaron will take care of you: (781) 424-6299. Just tell him it's the guy who got the last 2013 blue topaz. read more

Got a Volt from Rich in December of 2012. The service and communications from this place are as good as it gets. They define the maxim that it's not the problems we have , it's how we face them. The team at Best has taken care of every issue I've had and more. One week after picking the car up, my daughter hit a curb and ripped the tire. The car needed to be towed ( Volts don't have spare tires). In that the car was brand new to us, the tire was comped , notwithstanding the fact that my daughter hit a curb. Since then, one other problem was handled flawlessly. Best service from any dealer I've ever received. read more

I found a used vehicle online that I was interested. Drove down there and had Richard help me out. I have a friend, who owns a car dealership, but they deal in very specific cars, so they didn't have the one I was looking for. But they gave me great head's up on what to do and what not. Car dealerships are notorious for treating women differently. The reason for my one star review is because I had enough. I was sitting at my mechanics garage this past week and another guy was waiting there too. We got talking. He was a retired car dealership salesman. He's the one who really prompted me to write this review. He said, yes he observed women being treated differently than man. What can I do, there is no proof of it, but it's obvious so all I can do is write a public review. I found my car at Best Chevrolet in Hingham. I tried to negotiate, but they hardly budged at all. I got very low trade in value for my car, like really low! When I bought it, I had to ask 3 times to have them clean the food stains out of the covers in the back seat. They pretended to clean it the first time I asked but wiping down a dashboard doesn't clean stains in seat covers. Finally they had someone clean them and it took a long while for them to agree on it. Then I noticed a small crack in the windshield and I had to argue my way to get that fixed. They had someone fill up the hole. I had only had it about 2 weeks or so, it was parked in a private parking space with NO traffic, no pebbles or anything close to my car and out of the blue there was an enormous crack about 3 feet long right across the windshield. I had gone away and returned and when I saw the long crack in the windshield I took it back to Best Chevy in Hingham and pointed out to them, the crack must have been there in the black area. A huge crack like that doesn't just happen overnight over a few days. They begrudgingly agreed to have the windshield repaired completely like I asked for the first time around. They agreed to supplement $200 and quoted me a $400 repair. I went to my mechanic who said call this guy in Dorchester, he fixes windshields. I found the guy and he fixed it for $175 within 2 hours. This simply tells me that Best Chevy in Hingham was yet again making money off me. Now what really made me write this review, and I'm thinking their practices are sexist. I have driven the car for 3 months. I don't drive that much, mostly inner city. But the alternator and battery just died on me. I had to chuck out another $773 or a total of $888 for a used car that they wouldn't go down on in price at all. Never again will I shop at a car dealership, knowing how sexist they are and knowing how they treat women differently. I bought an expensive used car, got almost nothing for my trade in, and within 3 months, I've had to put in $888 in repairs. read more

Ask for Aaron if you are in the market for a car! He is an excellent Sales Rep. with zero pressure placed. He totally understands kids too!

Dave Purchased 2 AWDrive previously with good experience. Ready to purchase 23000 truck, agreed to terms with ok to have rushed frame checked by my mechanic today. They sold it on me! Sales - Chuck Reardon Gave Mechanics card and response from him was I should find a new mechanic! Manager, I noticed tires would not pass inspection and he haggled only replace 3 tires! New coils and rusty frame - used for dropping BOAT in salt water? Don't go to these pirates!!! read more

Best Chevrolet - Car Dealers Near Me - Hingham, Massachusetts

Best has always treated me with respect. I know servicing my Avalanche at a dealership costs a bit more money but the service you get, the clean, modern facility & flexibly hours help. I do wish you guys were open a few hours on Sunday & a little later Saturdays. Love the rewards card by the way. During my last visit I had a warning light corrected & it was fine when I drove away but an hour later it was back. Rich in service was very accommodating & I felt like something would be done regardless. Mind you I drive in from Boston & I still come back to do my service here. read more

Great dealership to go for service, I like the waiting areas and the vehicle wash. Service Advisors are really good at finding any existing tech bulletins / recalls etc.. for the vehicle to ensure it is running as well as it can. Keep up the great work. read more

I brought my car here to get some repairs, and I was helped by Joe Carmichael. I have to say, even though me getting my car fixed became kind of a process(no fault to joe at all it was because of my extended warranty company) joe handled everything and always kept me in the loop with what was going on with my car. He's such a nice guy with great customer service, highly recommend him and will only be bringing my car to him from now on!!! read more