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    NuCastleton Collision Inc II

    5.0 (3 reviews)

    Services - NuCastleton Collision Inc II

    Auto detailing work

    Bumper repair

    Auto frame testing

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    Auto Pro Collision

    Auto Pro Collision

    4.1
    (37 reviews)

    Someone not paying attention hit my VW Passat and long story short it took a few weeks to get other…read moredrivers insurance to cover the damage. Anyway, the other insurance company was USAA and they recommended Auto Pro of Freehold. Now I live nearby and have never even seen this shop but I gave them a try. A very knowledgeable technician inspected my car and gave me a reasonable estimate. Once my claim was approved by other insurance I went ahead with the work at Auto Pro. When the repairs were complete I was beyond happy with the results. The car looks excellent!! Looks like nothing ever happened to it! Thank you Auto Pro of Freehold

    Unfortunately, this shop failed to resolve my vehicle issue and instead attempted to charge the…read moreinsurance excessively, ultimately pushing for my car to be declared a total loss. I chose to keep my vehicle and take it to another repair shop. However, when I picked it up, my car was severely damaged from the back--parts had been removed and not reinstalled. I asked if they could at least reinstall the lights so I could drive the vehicle safely, and I was told no unless I paid additional fees. I questioned why parts were removed when the insurance had not approved those repairs. It became clear they assumed I would accept the total loss and not question their actions. They removed parts that did not need to be removed and charged the insurance for unnecessary work. This feels extremely dishonest and unprofessional. My vehicle was in great condition before, but after their actions, it was left vandalized and unsafe. This experience has completely destroyed my trust in this auto shop and in insurance-based repairs overall.

    NuCastleton Collision Inc II - auto_detailing - Updated July 2026

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