My husband was there he said it was completely disgusting and most of the staff are very…read moreunprofessional i in no way recommend the washburn house

If I could give 0 stars I would This place is disgusting…read more Mice crawling on you in bed Couldn't stay. Tried again year later was in wheelchair due to fractured ankle which I told intake on phone Said ok but when I got there made a big deal and wanted to send me to hospital Don't know why still in business or why people rate good but this place is a total pit and staffunprofessional

I'm totally disappointed in this center since the start of COVID they have gone seriously downhill…read more They ask that if you have certain symptoms to stay home and notify the center. I did just that and was told they may bridge me a script until i feel better 3 days go by no call back. Then I call upset explain and they offer me comfort medicine and have now left me without meds for well over a week. Come on I'm following your rules and being punished for it. Shame on y'all:

If I could give this place a 0 star I would. I had to pick my son up from here, because he started…read moregetting a really bad infection with his teeth, for 2 days they kept telling him tomorrow the doctor will give you Antibiotics...that never happened. I pick him up to bring him to see a doctor and yes he had a very bad infection and also Ammonia in the lungs. He went in to detox here, and they completely Ignored the fact that he needed antibiotics. These people don't care and they treat you horrible. Do you job!!!

I arrived, very enthusiastic about turning over a new leaf, and looking forward to what I expected…read morewould be a benign process. I completely understood the reason for the search of my belongings and my person. I understood why I was not allowed to bring shampoo or liquid hair product onto the unit. I'm still not sure why they took my deodorant and makeup, but, whatever. What followed was a cascade of negatives. I didn't suffer too much from withdrawal, just a little bit of tremor. The lithium they gave me allowed me to sleep well. One of the counselors took me aside as he did everyone, and gave me a three page list of "thou shalt nots." Fair enough. There are no tvs in the semi private rooms. No pictures on the walls. The mattress on the bed was about 4" deep. The food was horrendous. Who eats canned vegetables any more? The groups that they ran were, sadly, a takeoff of AA meetings. I can get that crap free anywhere. There was no real one-on-one counseling. And the staff's overall attitude was one of thinly veiled disparagement. I think I would have been okay with the place but for that attitude. Yesterday moening, on hearing that there was a Christmas tree in the lobby, I snuck downstairs for a peek. The charge nurse asked me where I had gone. I told her. At no point was I alone. She said, "You know, I should strip search you for leaving the ward." That was it. Wow. Of all the ways she could have addressed me, she chose a little bitch-on-a-power-trip statement. After about 48 hours of being treated like a felon, I decided I had had enough and resolved to leave. You should have been there to witness the way the staff acted toward me then. Vindictive. The charge nurse said, "You can't leave until you've spoken with the doctor." I told her, "I'm not here on a paper; I am here voluntarily, and I am leaving. Please give me my stuff." They gave me my stuff. (Except, when I got home, my klonopin was missing. One is the asshole staff actually stole my klonopin). I took my belongings and went to wait for my ride in the downstairs waiting area. One of the the male staff told me, pretty harshly, to get out and wait in the lobby. I went to the lobby. Then another of the staff told me I had to leave the premises. Now, the hospital is in a very bad section of Worcester. I am 56 years old, short, and wear glasses. I am a target, if someone is looking for one. It is November 30th, and cold out. It was drizzling. My cellphone was dead. I ended up hiding on a doorstep in an alleyway next door for two hours until my friend was able to get there. there. F*** you, Adcare. I suffer from an illness. Would you treat a cancer patient that way if she wanted to go home early? Someone with an infection or other visible physical ailment? Your obvious collective contempt for your clientele reveals your underlying belief that we are somehow bad, and need to be controlled, or punished for failing to be "normal." May I remind you here that alcoholism is a serious, tenacious, and often fatal DISEASE? Your Nurse Ratchet act showed me your true motivation (money) and revealed your scorn for those you treat.

When I called for help, administration flat out lied about the treatment and type if care I would…read morereceive. There isn't one single Psychiatrist on staff. The only medical personnel are nurse practitioners. They worried more about the meds which weren't for my mental health that I've been on for years, than trying to adjust my psychiatric medication. It was a fight 3x a day to get my regular meds which in turn made my 5 days there a living hell, along without the proper treatment. My belief is that they are sucking insurance companies dry, and pay NP's to do a job which they don't have the qualifications for. One gentleman's insurance company flew him all the way from California only to find out what a racket this place is. He left AMA, and so did I. Luckily I didn't have a10hr trip to get back home. My so called therapist only talked about herself. The only positive things about the place was that it was clean, and the techs were wonderful! I'd rather had been at CHL if that tells you guys in MA anything. At least you see a psychiatrist who tries to help instead of hinder.

This place sucks! You don't see a psychiatrist you don't see a therapist until 5th day. All the…read moregroups are baseless. Go to Menninger instead. If I could give this negative stars I would.

This place is nothing but a scam they are extremely rude and do not care about their patients. It…read moreis all about getting you stuck taking a daily medication that doesn't help so the can have financial gain.this place is a complete waste of ti.e and effort

Extremely negligent and careless staff and doctors , I scheduled an appointment and s spent all the…read moretime getting there and hour doing it all, and find out that the appointment was actually over the phone the whole time. no one told me and it was not an email and it was not anywhere and it was not in messages either , documenting things they are horrible at besides documenting a bunch of mental illnesses they love to do that . Waste my whole time . Ask $1,500 questions before you hang up the phone because then you'll be sure that everything is all set set and you won't have to completely waste your time maybe, all they care about is money and they just act like a good doctor like many psych doctors what a big b******* game.

My father recently completed alcohol detox there. Staff…read morewere incredibly short and rude with my mother, both during intake and on the phone when she repeatedly tried to tell them the medication list they had for him was incorrect and included gabapentin, which his doctor had recently taken him off of due to a prior adverse reaction. Instead of checking/confirming with his doctor, they brushed her off and said "We have the list from his pharmacy"--- which was not correct because it still included the gabapentin. When she called to follow up (because she did not feel heard by the intake staff), or to ask a question about insurance coverage, staff either told her they would call her back but never did, or transferred her to voicemail, and her messages were never returned. THEN, when my dad returned home, he was so overmedicated on downers that he was slurring his words! When my mom called Adcare to ask what kind of drugs they had given him and when, they said the night before he had been given a combination of ....melatonin, benadryl, AND GABAPENTIN!!! A quick Google search, and even a non-medical professional can find out that that's not a recommended combo, especially for older folks who could have slowed breathing, fall risks, etc, (and definitely not for people who have had adverse reactions). Finally, the discharge paperwork they sent home said, "Patient given a prescription for Narcan." and the box was checked!! My dad is trying to kick alcohol -- Narcan is for opioids, so we are not sure what to make of that. Patients are more than addicts, they are vulnerable humans who are there to get help and care. They and the people who love them are trusting that they will be safe there, and deserve better. This might have been a better review, if staff had approached a caring family member's concerns with empathy instead of brushing them off, and been willing to take a moment to check and confirm my dad's meds list.

I tried to get help here, I really did. but they would not help me. I was in massive pain and I had…read morehoped they would relieve me of it. I was so wrong. They did not take the withdrawls away. I couldn't eat. I couldn't sleep. eventually that kind of thing takes a chunck out of your mental health. still I tried to talk to someone as I was beginning to become depressed, agitated, and frankly suicidal. I just wanted the pain to end. they did not dose me based on what I was using before going in, they give everyone the same dose and expect them to get through it. I knew my best chance for success was to go up on the methadone and be discharged to a clinic to stay on it so that I could get more help that way and eventually come off of it. I had never felt so much pain and discomfort in my life. I just wanted it to end. I tried talking to a social worker, I tried to let them know how I was feeling, so that hopefully someone would talk to me and be supportive and help me through these feelings of utter despair. they kept yelling at me and kept telling me "no!" so I said I wanted to leave even though I didn't. if someone had just been kind to me, if someone had just spoke to me, i might have made it. now it feels like because I am what I am that they were not willing to help me. they discontinued the methadone and wasn't going to help me get into the clinic. if you or a loved one is reading this, I would advise that you find somewhere else. somewhere better. where they can see a patient feeling pain and bad thoughts and talk them through it. otherwise they are going to make you feel small and uncomfortable and your choice to be there might have been the biggest mistake of your life. I am home now. I tried to die. I didn't thankfully. I did finally get some sleep and was able to keep food down. they would not allow me to safely call for a ride in the hospital once I told them I wanted to leave. then when I was outside one of the nurses came out and told me to get off their property while I waited for an uber. I never felt such shame in my life. these are not nice people. these are "professionals" who sent a suicidal girl home because she was in too much pain to eat or sleep. and the second I did finally sleep they woke me up. I couldn't believe it. I could not get back to sleep. the withdrawal was too much. I don't want anyone else to have to ever go through what I went through there. don't send your loved ones to adcare hospital. because they might just leave and die before they get the help they need. thank you for reading this and I hope it has helped at least one other person to avoid such shame.