Prompt, reliable, efficient, effective, friendly service!read more

Really great customer service. We initially had a little problem with the way the carpet was…read morecleaned, but the owner was great about it and came back, addresses all our concerns and fixed the issues completely. Extremely impressed with the customer service and the dedication towards customer satisfaction. We will definitely be recommending them and using them in the future.

I called for an estimate and Jack gave me one for the next day,2 bathrooms and a kitchen…read morecounter....He gave me options to SAVE money for the different types of grout and a few other options you don't see that anymore. Mike came in 4 days and did all the work and a great job at that, if your going to grout call these guys first.

Excellent and reliable - I called for an estimate to have my 2 bathrooms caulked and sealed to stop…read morea leak. Jack came to give the estimate the next day right on time and a few days later the job was completed exactly on time for a fair price. Nothing could have been done better - thank you for the professionally completed job

Marcos came and did an assessment and estimate for fixing my nasty tile floor of my shower. Within…read more2 weeks (I had to order the tile), he was back with a worker and they fixed my nasty tile floor to something more beautiful and functional. Marcos is a real craftsman with dedication to his work. He fixed other problems with my shower and bathroom and gave me suggestions on how to make it better. I will be sure to hire Marcos and Bruno for a future, full bathroom remodel!

I highly recommend Marcos & Bruno to anyone looking to install kitchen backsplash or other tile…read morejob. I hired them for my kitchen backsplash and am thoroughly impressed with the results. From the first reachout, communication with Jessica at the front desk about a site visit was prompt and reliable. Note that there is a non-refundable $25 quote fee. Marcos stopped by and efficiently and professionally laid out the scope of work. I received the quote a few days later, which I felt was relatively reasonable. Bruno's communication about the job was always clear and prompt. Marcos and his colleague worked so professionally, diligently, and thoroughly, while completing the job quicker than anticipated. Their attention to detail and cleanliness made it a hassle-free experience for me. They were always on time and communicative. Marcos even re-caulked and sealed my kitchen countertops, going above and beyond. I never felt pushed or scammed into paying extra and it's clear M&B are a business of integrity and professionalism.

I had the Groutsmith renovate my bathroom. From the start extremely responsive. They did an…read moreincredible job - Their attention to detail was impressive and were helpful giving suggestions and recommendations for the materials that look great and will last a long time. Allen Casey and John showed up on time each day and stayed late to make sure the job was done right. Highly recommend! Before and after pics below

Great communication from start to finish. Got quote for the job very quickly. John took the time to…read moreexplain what they were going to do and how the process worked so there were no surprises. Good communication up to and including day of work. Then Allen did an amazing job with the actual project--cleaning and regrouting our bathroom floor and shower tile. Allen has tremendous attention to detail--took the time to talk with me about color matching the grout and gave me other tips to keep everything looking great after he was done. Bathroom looks brand new! If I ever need this service again I would definitively turn to this company.

If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Grout Pros NYC just completed regrouting the lining around my bathtub, and I couldn't be happier…read morewith the results! Daniel did an amazing job restoring the grout, and the difference is incredible. He and dispatcher Elizabeth were both professional, friendly, and a pleasure to work with. Thank you, Grout Pros NYC, for the outstanding service. I highly recommend them to anyone looking for quality grout restoration!

Found this contractor on YELP THE 100% satisfied with the…read moreoutcome of the installation completed by Douglas Costa. Everything went smoothly - from my last minute scheduling request to the pricing and the quality of materials he sourced. I'm definitely going to hire him again and highly recommend him for your flooring needs. (Note: he doesn't do carpeting)

Found Costa Floor on Yelp and was impressed by all the 5-star reviews. We hired Douglas and team to…read moreupdate our 1980s parquet and were so pleased we hired them back for the kitchen LVT install. Douglas was extremely communicative and easy to reach, helped scout materials to make sure the new floor matched our existing floor, and was generous with his expertise when we were selecting tile for the kitchen and making design decisions. He also provided detailed estimates and priced his services very reasonably. As others have noted, he and his team are punctual, neat and efficient. It's hard to find great service, speed AND reasonable prices, and with Costa Floor you get all three. I recommend them with zero hesitation!

Do not waster your money using this service. Do not clean the way they say they should. grout…read morelooks the same before and after.

Very disappointed with the service I received. Along with regrouting and recaulking my bathroom…read moretiles, they were all supposed to be steam cleaned. This did not happen. After many calls, I was told my salesman was on vacation. I called again and spoke to the salesman who told me he would talk to the boss. Never heard back from him and he never responded to my texts. Very unprofessional.

The Cleaning? Chef's Kiss. The Customer Service? Absolute Clown Show…read more Let me paint you a picture: I'm sitting in Las Vegas, 2,500+ miles away, trying to coordinate carpet cleaning for my rental property in New Jersey like some kind of long-distance logistics wizard. OxiFresh was my ride-or-die back when I lived there -- their cleaning is genuinely stellar, no notes. But oh boy, did Corporate have other plans for me. I called the franchise location directly and got connected to what I can only describe as a human answering machine with a script and zero problem-solving skills. She asked for my zip code, discovered I was ONE town over from their service area, and essentially said "not my problem" with a smile in her voice. Fine. I escalated to their big, shiny nationwide toll-free number -- you know, the one that implies they can help anyone, anywhere. Same song, different robot. And when I asked if they could at least point me toward someone who could help? Crickets. Loud, echoing, maddening crickets. So here I am, managing a 2,500-mile gap, a time zone difference, and a corporate policy so rigid it apparently can't bend one zip code for a loyal customer. I eventually found a local mom-and-pop shop that's been in business for 38+ years -- and shockingly, they acted like they actually wanted my business. Imagine that! OxiFresh, your cleaning crew is amazing. Your corporate policy department, however, needs a deep clean of its own.

The technician did a great job and was very personable. I will call you the next time I need…read morecarpet cleaning. Mary B P

I just had a small bathroom with tile and old grout I could not get clean…read more.. I called and he asked for pictures of the area and within 5 minutes gave me a price.. I felt it was a fair price.. made an appointment for cleaning and retinting my grout a slightly darker color.. Zen did a fantastic job and my bathroom floor looks like new.

Worst service I ever used, does the miniature person that 'regrouted' my shower have any idea of…read morewhat he's doing?

The price is pretty expensive, and the server quality is pretty good. The man carefully prepared…read morethe site before applying the concrete patching.

Easy to schedule a repair appointment. The guy who came over was so respectful that he took off his…read moreshoes when he came inside my home. Did some work repairing my sink and the bill was sent to my phone so I didn't have to worry about paying him in cash. Since they handle lots of other work I plan to use them again in the future.