I absolutely hate this bank, i can't make online purchases and the branches are almost never open

Wow. It takes forever to get someone to answer the phone. I paid off my auto loan and never got the title. I called and after a ten minute hold someone finally picked up the phone. I was told it was mailed two weeks ago and to contact the Secretary of State for a lost title. I never saw the thing. Never touched it. I don't know where my title is and their attitude was " Oh well. To bad. Not us". I should have read the reviews before using them. read more

08.02.18 Called in an applied for a unsecured debt. consolidation loan. They told me it wouldn't be a hard hit on my credit. They said I was approved. Never heard any thing back. Called several times & left voice messages for a lady name Morgan. Calls were never returned. Finally got a hold of someone after being transferred all over the place & literally having to chase them down. Now she's saying I have to use my house as collateral #@!%#. Are you serious? I've had a car loan with Numark for over 3 years & never missed a payment, been on my job almost 5 yrs. & have good credit. Then to put the icing on the cake, they put a hard hit on my credit score. trust me I will never be coming back to Numark ever again for anything. RS read more

Terrible credit union. Terrible Service. Very unprofessional. Never attempt to get a Home loan at Numark credit union. After 2 months + they denied my Loan for no good reason. They don't answer the phone, don't return phone calls. Just lost the contract to home I was suppose to purchase. Please do not give this credit union any business. I certainly won't after how they treated me. read more

I cannot speak for the other branches, however, the New Lenox one is terrible. Very unaccommodating, simple transactions take forever, and I have received wrong information from one of the member service reps which ended up costing me almost $300 (to get a legal piece of paper that I never needed!) read more

Here's what happened to me. I got a couple of my deposits returned NSF so that made my account overdrawn for a short while but I did my best to fix the problem and I did cover the balance after a week. Although it was not my fault since it was someone else's checks that bounced against my account. They went ahead and cancel my debit card and closed my checking account moved my money from checking to savings without notifying me. When I deposited my payroll check to my savings they put a hold on my check for 15 days. When I called and asked why they closed my account without telling me they made up story about how they monitored my behavior from using their ATM even though they canceled my card with them. All I can say is if you want to be treated like scum then give them a try. read more

This is not a military friendly credit union. If you are in the military I suggest you find somewhere that supports the military and their constant life changes. Not only are the not supportive of the military they are very unfriendly people. read more

Kudus to Tracy S in the accounting department I had an issue several months ago and she resolved the matter quickly and efficiently. Since that time I email her anytime I have a question or concern. I probably should be reaching out to the main number but Tracy never makes me feel as if I should . She always assist me in a friendly and professional manner. Tracy is the reason I bank at Numark. read more

The branch on Terry Dr in Joliet is awful. Everytime I call I have to wait a minimum of 10 minutes to get someone to answer the phone. When I go there there is people sitting in there offices chatting and people just sitting around doing nothing. About a year ago I went there and complained that my loan on my motorcycle wasn't right and I wanted someone to explain to me how I could still owe this amount. I was told by the lady in the office that she didn't have time to go over it and was going to lunch. I usually drop the collision on my full coverage insurance on my Motorcycle in the winter months since the bike is in storage. They went back 2 years and found where I didn't activate the collision till april and added $1,500 to my loan for insurance on my bike on a company they own. Horrible customer service. Whoever is in charge of this branch needs to clean house and set some expectations for the people that work there or start looking for a new job!! read more

We have lived in our home since 1977 and never took out a home equity loan. So we were inexperienced when we remodeled out kitchen. We were at ages 66 and 67, we were talked into taking out more of a loan than we had intended because NuMark's rep said we needed to pay off some of our credit debt. Our house was paid for, we were both retired and living on Social Security and pensions. We did not want to take funds out of our 401k and pay taxes on that money, again. We were told that credit life insurance would cover both of us so that if we died before paying off the loan our estate would not owe the balance. PLEASE read everything. We were far too trusting and relied of the rep for information. She did NOT caution us that this insurance cancelled you at age 70. Three years of paying insurance premiums and I am not covered. Got a notice in the mail that simply said the carrier had this rule that coverage stopped at age 70. Had we been alerted to this we would never have taken the option of a HELOC or checked another bank. As customers since the 1960s we were far too trusting. My spouse will be 70 in Feb. and not covered. She should have alerted us to the fact that being almost 70 the insurance she was selling would not cover us for the life of the 15 year loan. Utterly not forthcoming and bordering on dishonest. So now we have to cover this with our 401k, die and let the life insurance pay it or let the kids worry about it. Not in a good place. read more