He responded very quickly to my inquiry and came to my house same day. Very professional and kind…read more I'd recommend to everyone. Also, easy on the eyes! lol

Updating review to 5 stars, looks like we just had some miscommunication. Wish I had been more…read moreclear, thank you Raphael.

Brandon and team showed up on time, looking and behaving courteously and professionally. They gave…read moreus good advice on a configuration to meet our needs and took care of the job: outdoor TV, soundbar, outdoor speakers, and indoor TV installation. A few days later and working around our schedule, Brandon came back once we received a device we were missing to help us install and configure it. Great service, very knowledgeable and reliable. Will use them again and highly recommend them.

Excellent customer service! Installed my home theater system 4 years ago. Absolutely zero…read morecomplaints! Look to rehire again! 10/10

Did a search for a handyman in Houston and Hugo's company had the best reviews so I booked him. He…read morewas punctual, detailed, fast and friendly. I highly recommend Houston's Handy Hero.

I HATE to change my reviews to a lower star but this was a disappointment given my previous…read moreexperience with Hugo. I texted him in September as I had several things lined up that needed installed and repaired. It was a few days before he responded but he did and explained that he had been working on a big project. He came out on 9/20 to do the work. One of the projects was to remove a light fixture and install two mini pendant lights. These are two separate fixtures with chain links from the ceiling to the actual light encasing. This was the last project of the day and he did a great job of changing out my old light to this updated look. With one exception. He called me in to look at them and I noticed one was hanging shorter than the other. When I mentioned it he said "No, it's correct." I didn't want to be rude and go get a tape measure to ensure that it was correct (I will in the future). After he left I measured and it was 1/4" shorter. To some this might not seem like much but it is noticeable. When he was leaving he commented that my house could use quite a bit of work (he was tactful) and I agreed. I could tell he was soft selling me for future larger projects. That was fine as I would like to hire a small business to do the work when I'm ready. We discussed a few more projects for his next visit and he left. Fast forward to 10/19. I sent a text that the needed to fix the light and why. He responded and asked if the light fell. I reiterated that the light on the right was shorter. It's now 11/14. I have yet to hear back from him. I'm in sales, if I did something incorrectly I own it and do the best I can to fix the problem. Especially if I want future work and bigger projects. When you fail to even respond it is highly unprofessional. I will have to pay a different handyman to fix the issue now.

Gilbert was great to work with and very quick to get our TV remounted! He was quick to come out the…read moresame week and he was able to come after hours to not affect business. The TV looks great as well!

He mounted a TV for me in my bedroom. He was super quick and accommodating. Very detailed in his…read morework. Made sure everything was perfectly centered and leveled.

Contacted them since another AV installer stood us up. They promptly installed all our equipment as…read morerequested. No price surprises.

My CEO asked if I could assist him getting a company to setup his home audio system and some other…read moretvs mounted on the wall. They got my CEOs home done so nicely that he decided to also contract them to install a motorized projector screen for our meeting room at the office.

Awesome response time and service. Thank you for taking care of my needs on this. u came thru and…read moreway cheaper than the Geek Squad at Bestbuy. Look forward to hiring you guys again for future projects.

Professional and knowledgeable was able to have my TV up in a very short time and suggest how to…read moremake it look best.

Yep, I gave this place 5 stars 4 years ago, but I'm updating my review due to my most recent…read moreinteractions. We recently needed troubleshooting for our home theater system and my husband made numerous attempts to reach someone at Empire for assistance. Calls were not returned and when he did manage to speak with someone about a service appointment, all he could get was "maybe we can stop by on Friday". Not exactly what we expected given the money we initially spent. Needless to say, no one showed up on Friday. We ended up finding another company that not only returned our calls, they sent a tech out a few days later who quickly resolved our issue. Then he went through our system and pointed out some optimizations that, honestly, should have been made during the installation. When you invest in Control4, any updates/changes have to be made through a dealer, so it's extra annoying when the dealer you purchased through no longer wants your business. We look forward to working with our NEW dealer to install additional home automation and home theater components.

Not sure about the "No job too small" claim…read more We had a great initial experience with them when they upgraded our Wi-Fi gear and ran Cat6 Ethernet wiring through our house. Nice work, professional, great customer service. Then... not so much. I called them a couple of years later, following post-storm home renovations (thanks, Gulf Coast weather), to get Wi-Fi working again and re-run Ethernet cables. Over the next couple of weeks, when I'd call to follow up, Kimberley would tell me that "the GM is working on the proposal," but never got return calls. Ghosted. Finally hired an independent IT guy to make the fixes, as well as for some followup reconfigurations on the Wi-Fi gear.

Professional, friendly, courteous, competent and fast. All with a smile on their face. Will…read moredefinitely recommend them and hire them again for my next big TV wall mount. They were excellent.

Justin and Sydney are the most professional, friendly, and knowledgeable electronics team we have…read moreever used. They were attentive to what we wanted, addressed the oros and cons, and gave us confidence that the jobs would be done right. The installations were completed in an appropriate time and to our complete satisfaction. We will definitely call them for future work.