Get your goddamn ATM fixed. It has been out of cash or broken five times of the six times I have…read morebeen there in the last month. You're supposed to be an international banking institution. What the hell is wrong with you people?

Terribly unhelpful and bureaucratic the first girl just kind of snippy told me I had to come back…read moreand make an appointment the second girl I had to have a tax ID for a trust before they could close my husband's account. I had every other document my home bank in Black Hawk State Bank did not require that information. All they needed is that I was the trustee and his death certificate and it was no problem. These people are very bureaucratic. If you could choose another bank, I would do So

Fees charged for brushing your teeth! Don't use this bank! I…read morewas a customer for 50 years and plan on closing the account today. No respect.

I've had ongoing frustrating experiences with the Cordova branch that have been comprised of many…read moremistakes at our expense, both time and money. The staff is friendly and tries to be helpful, but that's about all I can say that's been good. There have to be better options!

I do NOT recommend credit cards that have "travel" rewards. When you book a flight, hotel or car…read morethrough them, the actual companies WILL NOT TALK TO YOU. Everything must be done through the credit card "travel desk" which is just a bunch of poorly paid, poorly trained overseas workers. Problem with an airline? Good luck. The airline will not deal with you and Chase Travel is a joke, just not a very funny one.

ABSOLUTELY THE WORST BANKING EXPERIENCE I HAVE EVER HAD TO ENDURE. Credit cards -- try talking to…read morea person at the customer help phone no. on the back of the card. Any person! Any living creature.! No way--you will sit there with a phone in your hand while a voice tries to talk you into more services. 1 hour wait-2-hour wait --are they kidding? sadly not. Your time means NOTHING to them. At the bricks and mortar bank--4 days to get an appointment to drag your butt in. And then the bank "officer" gives you 10 reasons why they can't solve your grade-school level problem. I AM SO OUT OF THERE!

I sent two international wire transfers and the representative Yalithza was super efficient and…read morethorough whilst keeping it pleasant, fun even. Overall, a top banking experience, thank you much!!

I came to make a cash and coin deposit. Jennie Martinez was the only teller available. She began…read morecounting my cash and then my coins. When I asked her how much the cash amount was, she got angry and flustered and said she was going to tell me the total of everything. When I asked again for just the cash amount, she refused, speaking in a very negative tone. When I asked her what I did to deserve such a negative tone, she said that she's not going to speak to me in a fake voice acting like she's all sweet. I said I didn't want her to be fake, but I wanted her to be kind, like I was being with her. She gave me attitude, and then refuse to serve me. I had to wait 10 minutes for another teller to serve me, making me late to my appointment. The teller who served me, Steven, was kind, friendly and courteous, as he usually is. After my experience, the associates and some of the customers came up to me, apologizing for the treatment I received. It was clear to everyone that she was in the wrong. In my 14 years banking with Bank of America, I've never been treated so poorly by a teller. My heart goes out to Jennie: it must be difficult to be caring around so much negativity. I hope she experiences freedom and the joy of what it's like to be consistently kind to others. We are all in this together, Jennie-- the sooner you learn that, the better off you will be.

Unlike another large bank in the area, I found the customer service in this bank to be excellent…read more New to the area (and state), and not having opened a new bank account in 25 years, I was unfamiliar with how the process had changed, along with the necessity of appointments. This Bank of America branch took me in immediately, walked me carefully through everything, was friendly, careful, and competent. Their Relationship Manager Business Owner Specialist Sharon couldn't not have been more knowledgeable, thorough, or pleasant. Kuddos to her and to the branch. Highly recommend.

My mom banks here and needed some help setting up a new account. I went along to help her out as…read moreshe had a few questions she needed answered. We worked with the manager who knew my mom after working with her for over a decade. She was very nice and helpful, but I was not impressed with the way their systems were set up. She couldn't pull copies of checks for my mom, or search for deposits using the name of the company that wrote her the checks. I can do this without any problem with Chase and USAA, but my mom likes working with this bank so she doesn't want to switch even after finding out they are merging with another bank in a few months.

Absolutely no service - appalling service, banks do not answer phone, have not sent me check books…read moreor bank card in a year .

I called this Wells Fargo branch today for assistance with a problem regarding my account and spoke…read morewith a manager/supervisor. She was helpful and patient. Thank you, Ma'm!

Worst service imaginable. Manager or supervisor was chatting it up with customer in line, two…read moreautomobile tellers twiddling their thumbs. I asked manager if automobile tellers could help, given a curt "That's what they are doing." Not! Memo to Wells Fargo: read the press about your company. You need to do better than everyone else just to stay even.

We have been banking with Enterprise Bank for many years now. They gave us a business loan for our…read moresolar panels a long time ago, when no other bank would, because they are environmentally conscious. They are courteous, helpful and efficient. When dealing with Precious the other day, she was everything you expect from a qualified banker.

Linda Montoya, Cerrillos assistant branch manager, is a major asset to the institution. She has…read moredemonstrated great knowledge, patience and efficiency in managing our monies. Thank you!

RUDE Mgr. in Espanola who told me: "That's fine", when i said maybe i should change banks due to…read moretheir mistake. (obviously they don't care if they lose customers.) Their T.Ph banking was BAD and is now worse!! Tried BOTH their listed ph numbers 3 times each, but it still NEVER gave me a LIVE person!! Plus, it said my info did-not-match their records.in SFe, OMG! i've been the same for 20+ years! Is there any Bank or CR UNION that's both friendly AND Competent in SFe??

This Santa Fe Century bank (Guadalupe branch) has gotten better than when I started going there…read moreover 2 decades ago. It offers pleasant and responsive staff inside the bank (drive-through can be a little slow), and offer a nice environment for notary services. It is FDIC insured. It offers quality safety deposit boxes at reasonable rates. But the bank has not offered competitive rates or returns for our needs. Fees are higher than we get elsewhere. We had to stop depositing large checks from clients, because excessively long holds were put on our money even when the checks were issued by banks like JP Morgan. (We maintained good credit and never bounced a check.)

Slowest Drive thru EVER! When I was a teller in the drive thru at another bank if a customer…read morebrought more than 5 transactions we ask them to come into the lobby. These people send transaction by transaction & the tellers say nothing to them. I have had a car in front of me send 8 transaction individually! Ask them to come inside! Very frustrating when my entire lunch time is devoted to making a simple deposit!

This has to be the worst customer service I have ever received at a bank! The teller was horrible!…read moreIf you are looking for a bank with good customer service Del Norte Credit Union is the way to go. Closing our business account and staying with Del Norte Credit Union.