Nicest people ever. Went there twice over the last two days and they couldn't have been kinder or…read moremore helpful. Definitely recommend

This place used to be great when they were on Broad Street. I went in one afternoon in November,…read morewith an appointment, for two rear tires on my commuter car and an alignment check. I had my three kids with me. Took a while to get the car in, and there are windows so you can watch the techs work. There was no urgency. It was a bunch of kids hanging out with their friends eating snacks. Two hours later the tires were finally replaced. Then the hood was up. I went to the counter and asked what was going on...their reply was, a "complimentary full service check." I told them to back the car out, we're leaving. The alignment was never checked. I didn't go in for a battery or any other checks. The instructions were clear, two tires and an alignment...never again. Never.

I live in Indiana and was purchasing a conversion van from a Connecticut source. Dave worked with…read moreme on short notice to bring the vehicle in for a pre-sale inspection. He put the van up on the lift and showed me the items he looked at item by item. Since the van was in pristine condition they didn't even charge me. Great people at Model Garage!

Always professional and efficient. The only place I go for emissions every year. Staff is always…read morehelpful to answer any questions.

Went to have my omissions tested. Amazing service, clean waiting area and friendly staff. Would…read moreabsolutely recommend!

If you don't DIY, or want to be over charged,…read morePick Personal Auto Care. They're a AAA approved repair shop. I got a 24 month warranty And a 10% discount off the repair cost of my last service. That saved me hundreds, from the National chains, and thousands from the dealer. John Christopher

Came here for my emissions test. No appointment needed, $20 cash only (they have an ATM on the…read morepremises). On Friday afternoon within one hour of closing time, the parking lot is huge and easy to park in. The waiting room is incredibly spacious and nice. I gave them my car key, waited a bit (there were some people in front of me) and then soon I was good to go! Got my report, paid, and left. Really convenient location for me, nice and efficient staff, will be back for my needs!

Great group of mechanics/office personnel. Love this business, always very kind, helpful and a…read morewhole lot of fun to be around (comical). Would recommend them whole heartedly

So it was like 4:58, I arrive at a place that closes at 5pm to get my car emissions done. The guy…read morelooks at me and said I was cutting it close. I apologized and said I was commuting in I-95 traffic for like an hour from Bridgeport, and he said he'd do it. 8 minutes later be comes back and said it passed. Friendly, efficient. There's even a live camera feed so you can watch your vehicle getting check out on a screen in the waiting room. Pretty cool.

I really like this place. I live in downtown New Haven, so it's a little out of the way for me,…read morebut I keep coming back because they have really good customer service. When I first moved to Connecticut and changed my license plate, they even helped me get the old rusty plate off free of charge. If you want your auto repair place to treat you like a human being, come here.

The best car repair and maintenance company. They go out of…read moretheir way to make sure everything is perfect. Most honest shop you will find. They went out of their way to help with a warranty issue and saved me thousands. I can't say enough great things about Dan and his employees.

They are excellent mechanics and fairly priced. No need to pay inflated rates by your dealer, Their…read morefront office staff is friendly and professional. Highly recommend them.

VERY RUDE! I was told the machine for emissions was down and it will be up and running in 45mins. I…read morecome back in a Hour and the person behind the desk was very rude! And told me "Oh well it's still down maybe another 2-3 hours I didn't tell you to wait and come back". Never coming back!!!

The parking lot is very small for this Emission testing facility in New Haven. The staff are very…read morecongenial and kind. Their customer service is prompt and place customer as a first preference. I went with my friend for getting her car emission tested on May 29, 2009. Their patience, politeness speaks for it all. I recommend them to everyone.

Super professional place. All the negative reviews you read are one sided and I am sure something…read morehad to have happened (aka their car failed or they are nuts) that didn't work out in their favor so that's the only way they can complain. I would not take my vehicle anywhere else! They walk around your car like at a dealer to mark any pre existing damages which is great.

I went to get the inspection sticker before the current one expired. They gave me inspection…read moresticker for only 6 months and claimed that I was a year late. They offered to give me another one if I pay again. I conscientiously take care of my car and know the rules. Will never go there again.