You don't have to swing hard to hit a home run. If you got the timing, it'll go. --US Navy wounded…read moreVeteran Yogi Berra, one of the greatest catchers in baseball history and a 13-time World Series champion, a 3-time MVP, and a Hall of Famer, who as a child started in American Legion Baseball. I so love it when a business does everything so well that I'm able to write a glowing 5-star review. I am updating my previous review because Off Road Warehouse management publicly responded here positively. So we gave them another chance. I didn't want any special treatment from this business because of my previous Yelp review. So, I waited awhile, then we went back, picked out items, presented them for payment, showed my Veteran's ID, and this time received their advertised Military / Veterans Discount. The measure of good customer service is rectifying issues to the customers satisfaction. Businesses that develop and maintain a customer service mindset are able to learn from mistakes. Off Road Warehouse management acknowledged and accepted their previous mistake and avoided blaming me the customer. It analyzed honestly and objectively what went wrong. It implemented corrective actions. It actively sought to make and keep me and my family members as customers. Staff answered all our questions and provided adequate and alacritous service Selection was adequate for the type of store it is Organized Clean Disabled-friendly Family-friendly No one here offered to commit fraud to reward us, pay us or compensate us for posting 5 star reviews of this business. Blessed are those who provide good customer service. Good customer service, which we got here, is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become customers and then repeat customers. I rate 'em 3 stars. According to Yelp ratings' definitions, that's "Ok". That to me is an acceptable rating of something that does day in and day out what it is there to do. It's NOT a negative review because doing day in and day out what it is there to do is NOT an easy thing to accomplish. I added a fourth review star for their finally complying with their boast of having a Military / Veterans Discount. I added the fifth review star because their management provided good customer service when they publicly addressed and corrected the previous issue that led to my first not-so-glowing review. The essence of good customer service is forming a relationship with customers - a relationship that a customer feels that she or he would like to continue. I'll be back. For my Customer Rule is: Always patronize again a business that has treated you okay AND supports Veterans and Active Duty with a publicly disclosed daily Military and Veterans Discount. P.S. Don't message me because in spite of several complaints to yelp, for years now I am unable to open up any messages in yelp to me :-(

The original sales person screwed up everything!! After a few trips they got everything correct…read more The staff now is very good and attentive!! Top brand stuff and they do very good work!! Really happy with my truck now!! Thanks for your help!!

First time having my tires changed since moving to Reno. Somehow, I landed on Gutierrez Tires. They…read morewere extremely friendly, always moving and working. Very efficient tire swap job.

This is the third time that I've now come to Gutierrez's tires…read more The first was our first travel trailer, which they did amazing, the second was installing four tires. I got from tire rack on my wife's Explorer. Now we have a newer trailer for our family and needed to get the tires changed out. I showed up around six and a team of guys came out and quickly lifted up the trailer, changed out the tires, got them installed, used a torque wrench to make sure they were perfect. And I was on the road. I can't recommend this place any higher. Great customer service and great work.

I reached out to Yelp wanting help in search for a company help…read moreon installing a dash cam (front/rear) for two of my vehicles. J's Tach Bay is the only company to respond to my inquiry. I met with J and he recommended "Memento" product that was very user friendly. We sent up a time for vehicle 1 install. All went well. We have a scheduled appointment for vehicle 2 which I have no doubt it'll be done as #1. Highway recommend J's for your dash cam installs.

My experience with J's was excellent start to finish. Using J's to install audio equipment in the…read moreReno/Sparks area will be your best option. You get top notch personalized service from the owner that has 20 something years experience. Super clean installs, takes care of your vehicle or in my case my boat. I was apprehensive of letting someone work on my beloved boat besides myself, but was relieved when I saw the care J took with it upon arrival. You won't be disappointed. Thank you Jaime!

I brought my 2005 Toyota RAV4 in for a radiator and hose replacement. What I appreciated most was…read morethat they were willing to provide a rough estimate based on the information I gave them, even before seeing the vehicle. I understood that the final price could change if additional issues were found, but having a ballpark figure helped me plan and compare my options. The team was professional, answered my questions, and completed the repair successfully. It's been about a month since the repair and the radiator has been working great. Overall, I had a positive experience and would recommend them to others looking for automotive repairs.

Honest and personable. They provide quality work, straightforward answers, and maintain one of the…read morecleanest shops around. I recently moved to the Truckee Meadows and needed my front brake pads changed. I almost made the mistake of going to a chain tire-and-auto repair shop, where they insisted that not only did my pads need changing, but my calipers did as well, and quoted me $900. This was unwarranted; my calipers were perfectly fine, and my Jeep only needed new brake pads. Fortunately, I found Russ, an honest and skilled mechanic. Since then, I have taken my Jeep to Russ and consistently received excellent service. I highly recommend Russ and his team.

They actually didn't do the type of work that I was requesting but they found a person that was…read moreperfect for it and arranged for them to meet with me and I really appreciate that

They were efficient and extremely friendly…read more I got an oil change, tires rotated, brakes checked and my front bumper fixed for a great price! They offered snacks and drinks while I waited. Definitely will be coming back! Thanks guys!

First off I want to take the time to explain what happen to me. I went in to get new full system…read moreand I told him I wanted some of my customs speakers connected as well and he change the invoice to reflect the new stuff I wanted to add on. Fast forward they got done I was happy with the sound but the craftsmanship was poor. Wires hanging out wires not cut properly and did not secure my amp for my sub woofer. Which was supposed to be included in installation. Went back to ask about the speakers he said they were connected and assured me it was so I left it as is but I kept noticing no noise from customs speakers so. I ended up going somewhere else in town and they ended up finding that those speakers were never connected !!! So now I'm down 500 bucks. For the work that they supposedly did. Don't do business with them would not recommend service. So many more audios business in Reno that do honest work and do honest by the people. But not these guys

Service was done in 2015. I blew my speakers and they were replaced here while I went on vacation…read more It was a nice surprise present when I got back. The speakers were hooked up great. No static or any interference noise. Clean sound. Prices were great and they were friendly from what I was told. That's the good. The bad... see pictures posted. The door panels were not put back correctly. It wasn't a missed/careless mistake because all four panels were put back wrong! So if all four was put back wrong, either someone noticed and didn't care, or they didn't know how to do it. I can see the gaps between the window and panel from standing outside my car. My car is not the most fun car to work on. I seem to be the odd review so I'd still check them out, but check their work.