Updated Aug 28th, 2015 The owner called and explained that it was a misunderstanding by the receptionist. The money paid is going to cover the forward period. This makes much more sense to me. I was glad the owner called, he seemed sincere, and made the situation right. ------------------------------------------------ Original review Aug 28th, 2015 They charge money and don't provide the services. I was on an annual contract with them, and decided to cancel because I didn't think they were providing enough value. I canceled in August for a contract that renews in September. They charged me for Sep - Nov, and are saying that they are not going to provide the service because I canceled, and they're not going to refund the money. You can't have the money and not do the work, sorry. Terrible response, and completely irrational. Don't work with them. read more

John and his son were amazing. John answered my crazy questions promptly all weekend and dealt with my panicking about a possibly mice/rat situation. We made a plan for an initial inspection and they came out first thing. They both explained everything to me, walked around the whole house and yard thoroughly and set the right plan up for me. After thoroughly explaining the plan and why it would be the best they set the traps up right then and there. They also did not try to swindle me into anything I did not need and were not pushy. I could not recommend this company more! read more

NW Pest Control was superb. They came out quickly and controlled the issue. Also helped with recommendations for preventative maintenance. Great value and service! read more

I started out using NW pest for an isolated incident with bees. I signed up for their quarterly service, and am so glad I did. They are always professional. I have never had any issue getting an appointment with them. read more

I am updating this review after a negative experience I had a few weeks ago. in my previous review I explained a very negative experience I had and it was read immediately by the operations manager, Brad who contacted me right away to learn more of what happened and how the situation could be rectified. I was very impressed with their customer service and their willingness to accommodate me. Although the mystery is still ongoing , NW PEST CONTROL did their best to make sure I had a positive experience. read more

My real estate broker noticed a bee's nest next to my roof. She recommended Northwest NW Pest Control. They came the very same afternoon and removed the nest. Today, one year later, insulation is being installed in my attic. The workmen found two bee's nests, adjacent to the attic fan vents. NW Pest Control will send someone this afternoon to remove them. Prompt service plus outstanding results. read more

This company is irresponsible, rude and doesn't listen or respond to tenants and downplays environmental and health hazards of their products, endangering pets and animals. THEY USE HIGHLY TOXIC RODENTICIDES AS THEIR MAIN PREVENTATIVE OPTION FOR RODENTS EVEN THOUGH THESE BAITS CAN KILL ANIMALS AND SICKEN CHILDREN & IS HEAVILY RESTRICTED BY THE EPA . I had a wasp nest in my walls last summer, which were coming into my bedroom and landing on my face (which a different company dealt with last year). I asked the new co to treat into the walls to prevent another nest as I already had one wasp this spring. They kept refusing to do it...the rep I dealt with Brad would not call when he said he would, would not respond to my msgs and didn't come over when he said he would. He wanted to take a "wait and see" approach for if/when the nest became more active--which by that time I'll be stuck under siege again like last year. After arguing with my building mgr, Brad did finally come over to treat the walls. But he didn't do it as we discussed--using a ladder thoroughly hosing into the large cracks and holes. Instead, he came into my apt, did a half-assed spray job by sticking the hose into some cracks (I don't even think he got the main hole)--this is the same stuff the exterminators did last year and it didn't work). But the thing that bothered me the most was HE SPRAYED THE KITCHEN WINDOW SILL. My cats lay on this sill. I have asked over and over again that sills not be sprayed and treatment be restricted to the holes and cracks outside NEAR MY BEDROOM. I asked if I should keep my window closed for some hours or days to reduce exposure to me/my cats and Brad gruffly said "your window was already closed when I came in." Yeah dude, I know it was closed when you came in. That doesn't mean I keep it closed all the time, esp in the late spring when it's warm out and I want fresh air. So rude. This same guy from NW Pest Control laid out over a dozen rodent bait stations around the property, as well as put them into several people's units, which NW Pest Control promoted to the building mgr as a way to *prevent* rodents (note: we don't have an infestation). These baits contain highly poisonous Brodifacaum, which was recently banned by the EPA for OTC consumer use due to the high risks to children, pets and wildlife but a loophole still allows exterminators to use them. Any animal that attacks/eats a rodent that eats this bait can also get very sick and die--that includes tenant's cats/dogs and the hawks, raccoons, foxes, etc. that live in this neighborhood. Not to mention, kids also get sick from accidental poisoning. I asked Brad about this, he said the bait posed no risks to any cats or hawks that eat poisoned mice. I was familiar with these traps because I worked as an environmental educator for a gov't wildlife agency. I looked up the exact label on the station on the EPA website, as well as spoke to my vet and animal poison control, all which let me know that it would indeed would be fatal for animals who eat mice who eat this bait. The EPA pdf on this bait station is here: http://www3.epa.gov/pesticides/chem_search/ppls/000100-01055-20140612.pdf So, either Brad baldfaced lied to me about the potential risks to people and animals or he is ignorant of its risks, which is disturbing that a licensed exterminator isn't educated about the products they are using. The EPA only recommends using these bait stations as a final alternative when other treatments fail, NOT as a preventative (putting out bait actually will lure rodents to the property) and to place them in areas not visible to or accessible to kids and pets, yet they are plainly stationed where kids play all the time and I've watched kids in the complex put their hands on the station. But I guess environmental and public health safety is not a serious concern of NW Pest Control. read more

A month ago. I discovered I had a mouse problem, and informed my landlord. An employee came. He did not investigate for activity or nesting. He asked me where I saw the mice and put the bait down. I noticed he handled the majority of the traps with his barehands. read more

I've been dealing with NW Pest Control for a few years now, and the response is great. I have them come quarterly for mice and bugs. John is usually the person that comes, and he is very professional. I would recommend them highly. read more

I hired NW Pest after speaking with two other exterminator companies. NW was the only one that would come.out for a free estimate. I wanted to make sure there was a plan and that the plan was catered to my specific mouse situation. I had been concerned with exterminating inhumanely. The gentleman that came seemed knowledgeable and wasn't pushy at all. We discussed a plan and his price happened to be less than the others. Price wasn't the driving factor as much as approach was but I felt comfortable with the approach and loved the price. 6 month guarantee was also longer than the other two companies. This was a no brainer decision. There were no totally humane options but I had tried a couple humane traps myself and my mice were too smart and avoided them. It breaks my heart to kill innocent animals but I'd been dealing with the mice for years in my basement. Once they started hanging out in my kitchen I decided this was something I had to do... read more

A friend of mine just hired them. The young worker came out and when he left their ipad was missing. We have contacted the company and they were very rude and kept saying they are looking into it. Would not give us their names. So, I contacted the owner myself and he was no help either. He said he was going to talk to his guy and he honestly doesnt think he would of ever done this...blah blah blah. But, 100% positive he stole it!!! Do not let them in your house. read more

Homeowner in Needham. Have been using them for years. They are friendly, reliable and economical. I pay them quarterly and have retained their services for 15 years+ I can't believe anyone would complain about them. I have had nothing but good experiences with otherwise bad pests!! Thank goodness for them. read more

I had another great experience with Needham Woburn. I had a termite problem and Kevin came out for free made some recommendation and we came up with a plan to solve the problem. Kevin is extremely knowledgable friendly and helpful. read more

Terrible! My management office uses them. My issue never got resolved and when the pest control guys show up they are usually late and VERY rude and unprofessional! Take your business elsewhere read more

We've been using NWPest for at least 8 years, on a quarterly payment plan for the interior & exterior spraying of our home. The Customer Service office is attentive and responds well with follow up treatments & emergencies outside of the normal service (which includes mice traps). Paul is our "regular" technician. He's professional and takes care to point out how long to keep pets/people out of an area. We've never encountered an instance that has impacted our pet or ourselves. Outside of regular service, NWPest has taken care of in-ground bees, closed up an area on our home that birds were accessing, spider bombing in attic, seasonal flying ants & yard moles. Would recommend. read more

I contacted them to take care of a serious bee and ant problem that was keeping me from enjoying my backyard. They were here in less than 48 hours gave me a very good price and corrected the issue immediately. Great work and all employees were wonderful to work with. Thank you. read more

Based on speed and courtesy alone -these guys are the best. I had 2 separate exterminators come and NW Pest was the only one who seemed to be able to solve my problem! read more

NW Pest Control offers an environmentally-friendly cedar oil treatment for bed bugs. I couldn't find any other company that did so. The treatment was 100% successful in eliminating the bed bugs from our home. Excellent service and good prices. Highly recommended! read more

Homeowner in Waltham. We have been using them for years as well. They come quarterly for ants and mice. They have also taken care of bees and now bats for us. We have had great experience with them and highly recommend them. They are knowledgalbe, reliable and friendly. Thank you NW! read more

I don't need to say much to sum up the service we recently received from NW pest control to treat a bed bug infestation in a family home, they were fantastic!!! The technicians as well as the office staff we communicated with were prompt, courteous and professional. We received all the information we needed to prepare the house for treatment immediately following communication with their office, the technicians arrived right on time as scheduled, they explained, in detail, everything they would be doing during the treatment process which was nice. The treatment was successful, we were completely happy with the service and have already recommended NW pest control to other family and friends. We will be using their services for any pest control problems in the future. read more