I would give them zero stars if I could, because after weeks of waiting for my heater to be fixed all through the month of January, that is all the more work they did for us: zero. We first called them on Dec. 23rd, 2022, when our upstairs heater (a heat pump system) stopped heating. We have a home warranty from buying our house, so we found this company through them. We were told by Tammy, the receptionist at NWA Cooling and Heating, that we would have to wait until Dec. 27th for a technician to come out and assess. We understood as the very big cold snap had just happened, and we know how heating units tend to go out when they get taxed. The tech came out and told us our "compressor was busted and leaking freon" and that we would need a new part. He said it would take 2 weeks, one week to get the part in and one week to get an appt scheduled to come out and fix it. After one week, we heard nothing from them and so called to find out if the part had come in. Tammy told us that she did not know anything and would have to check with her boss. Another week went by, we called again. Got told the same thing. Another week went by (three weeks by now), and we still don't have an ETA on the part. In fact, we don't even know if anyone has ordered it. So, I found the text number of the technician and shot off a text to him asking his help. At the point, Will C. answered my texts to say that the warranty company gave him no ETA on the part. He then tells us that he has the part in stock though and that if we want to pay him directly and by-pass the warranty company or buy a whole new system, he can do that right away. I told him that it sounds like he is just trying to sell us a whole new system. BTW, all this time, we were never given a written estimate of how much this was going to cost. So over texting, he drops me a bomb that even with the warranty, our part will likely be between $1-2K! Okay, so we wait ANOTHER week. I text again. This time I am told by Will C. that he still knows nothing about our part and that we are not a priority since this is only an upstairs heating unit. So, I start to get frustrated but not rude in any way. Just trying to understand what is happening with our ordered part. At this point, he tells me that I am being hostile to him (because I was trying to hold him accountable to doing his job). At this point, Tom C. steps in to text with me. So, I have to start all over with him! In the meantime, my husband is talking to the warranty company. After I can still not get an answer on an ETA for my ordered part, Tom C. tells me that I am not being courteous. (It's not like he was being courteous in not giving us answers and leaving my kids without heat for 4 weeks and not giving us an ETA on our part or a written estimate!) The whole time I kept saying it would be better to discuss this on a phone call instead of through texting, but they would not call us! Of course, we could not call them because all we ever got was Tammy stalling us! Did he ever call us? No! So still on texting, he abruptly says that he is terminating his service to us! In the meantime, we found out from the warranty company, that at the point of my last text with Tom C., the part had been sitting for them to pick up for the last 3 days! They simply had done nothing to see if it was in! But wait! It gets WORSE! Even the warranty company was appalled and they gave us another company to contact. That company came out the very next day! They couldn't believe we had been waiting 4 weeks in the cold of winter for service! They took a look and found absolutely nothing wrong with the system. They explained that since it is a heat pump, it was just at the limit of its ability to heat on those very cold days. They saw no evidence of a "busted compressor" or "leaking freon." In fact, they said the freon pressure was normal. No new part was needed and we could turn it back on. Unbelievable! I don't know what kind of racket these guys at NWA Cooling and Heating are running, but I would run away from doing business with these guys. Don't be surprised if my review is followed up by someone giving them 5 stars. I would not be surprised if these guys now pay some buddy to get on here and give them a good review to counter my bad one! read more