BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

It's probably better to sell privately. I took my car to them a month ago and they gave me an…read moreestimate saying it was better than KBB value, but I couldn't sell to them immediately. One month later I took it back to them and they offered me 12% less even though there was less than 200 miles driven since the original offer! Their mechanic claimed there was a transmission leak, but he wasn't even familiar with my make of vehicle (Porsche). When I took it back to my mechanic to verify if there was a leak, he said there wasn't one and that in my particular year/model he had never seen a transmission leak! While the sales guy was accommodating and pleasant, the management who approves the buying amounts will try to rip you off. UPDATE - senior leadership from the Niello group just called me to make things right and was very open to my suggestions on how to improve their operations. I suspect future visitors will have a better experience. Changed from 1 star to 3!

I just wasted 2hrs at this place. They contacted me after I posted my car on Craigslist, and asked…read moreme to come in and that the whole process would be less than 1hr and gave me a very fair price range over the phone. I really felt it was a bait and switch kind of situation. After sitting there for 2 hrs they came back with the lowest possible price giving me a very made up sounding reason for it. The only positive thing I can say is their rep was nice and polite, but at the end of the day it was a waste of my time.

SHADY DEALERSHIP…read more check engine light came on 8 hours after I had the vehicle. brought it back and they reset the check engine light and it came back on a few days later same problem no resolution....

for one thing they have kept my phone that was left in the car , after they told me they found it…read morerefused my calls , text so now what SEE YOU IN COURT !!

I'm located in SoCal and I wanted to make sure the vehicle was still available. Called and spoke w…read moreTrevor regarding an 88 M3. He was professional, knowledgeable, friendly, and helpful. He sent me pictures and videos of the car. I drove up there a few weeks later to check it out and it was as nice as the pictures he sent me. Eventually made the deal and brought the car home. The transaction was smooth and painless. No complaints here. This place is legit, they deal with high end vehicles and obviously only certain clientele that are looking for specific cars. I recommend considering them when looking for "The car." Thanks Trevor!

Trever and the team helped me realize my lifelong dream of owning an Aston Martin. My inner ten…read moreyear old who watch Bond with his dad, along with my own five year old son, are beyond thrilled to drop the top on a DB9 Volante. Could not be happier with the level of service and professionalism exhibited by the whole staff over at Luxury Motorcars. Unqualifiedly recommended.

3 years later still don't have title to my car.. Don't know what to do or who else to talk to…read more. I'm stuck with a car I can't get plates too or drive.

DON'T BUY A CAR HERE…read more My grandson worked his way through High saved up $1,200.00 to buy a car so that he would be able to drive to work full time after graduation. He bought a car from them and a week later, it was pouring oil. Our mechanic says there is no cure so he had to seek it for $160.00 to U-Pull It. THIS PLACE IS A TOTAL RIP OFF

Quick update, I got a check in the mail today for $100 from EchoPark. It seems they did a small…read moremiscalculation on DMV fees and they sent me a check for the difference. Super honest business! I also kept an eye on what they sold my trade for and these guys margins are razor thin (which is a good thing for us consumers). I've had my car for a while now and am still super satisfied. No issues. Look, if you see a car you like, make an appointment, and be prepared it will be $699 more expensive. Easy test drive, no haggling. I will absolutely do business with EchoPark again.

Bought a car at eco park with Darrell. Had a good experience. Very nice guy to deal with…read more The radio went out right before the test. We were told that if we bought it the radio would be fixed. We bought the car with a due bill to fix the radio. The radio needed to be replaced. They even had us take it to the dealer so they can try and fix it. Dealer quote to replaced it. Eco park refused to replace it with a factory radio like what was in there when the deal was made. Went back and forth with them and all they will do is put a cheap aftermarket radio in it. this was a 30k$ car.