Bought a car on a Sunday, they told me to come back the next Friday to pick up a new key fob…read morebecause the one they had didn't work. Drove 2 hours for my scheduled appt. Suddenly nobody knows about the key. Nobody knows about the appt. Service Manger is not in, General manager not in. They totally blew me off. Literally said (not my fault, I can't do anything for you). Poor service...

From the owner: Visit our location to see different selections of cars with good and cheap prices. With us, finding…read morethe right car is easy; every option available is backed by a solid maintenance record and unwavering quality. Finance available call OR stop by to get your approval and we deal with bad credit NO Problem. Customers satisfaction is our Goal.

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

It's probably better to sell privately. I took my car to them a month ago and they gave me an…read moreestimate saying it was better than KBB value, but I couldn't sell to them immediately. One month later I took it back to them and they offered me 12% less even though there was less than 200 miles driven since the original offer! Their mechanic claimed there was a transmission leak, but he wasn't even familiar with my make of vehicle (Porsche). When I took it back to my mechanic to verify if there was a leak, he said there wasn't one and that in my particular year/model he had never seen a transmission leak! While the sales guy was accommodating and pleasant, the management who approves the buying amounts will try to rip you off. UPDATE - senior leadership from the Niello group just called me to make things right and was very open to my suggestions on how to improve their operations. I suspect future visitors will have a better experience. Changed from 1 star to 3!

I just wasted 2hrs at this place. They contacted me after I posted my car on Craigslist, and asked…read moreme to come in and that the whole process would be less than 1hr and gave me a very fair price range over the phone. I really felt it was a bait and switch kind of situation. After sitting there for 2 hrs they came back with the lowest possible price giving me a very made up sounding reason for it. The only positive thing I can say is their rep was nice and polite, but at the end of the day it was a waste of my time.

SHADY DEALERSHIP…read more check engine light came on 8 hours after I had the vehicle. brought it back and they reset the check engine light and it came back on a few days later same problem no resolution....

for one thing they have kept my phone that was left in the car , after they told me they found it…read morerefused my calls , text so now what SEE YOU IN COURT !!

Trever and the team helped me realize my lifelong dream of owning an Aston Martin. My inner ten…read moreyear old who watch Bond with his dad, along with my own five year old son, are beyond thrilled to drop the top on a DB9 Volante. Could not be happier with the level of service and professionalism exhibited by the whole staff over at Luxury Motorcars. Unqualifiedly recommended.

I'm located in SoCal and I wanted to make sure the vehicle was still available. Called and spoke w…read moreTrevor regarding an 88 M3. He was professional, knowledgeable, friendly, and helpful. He sent me pictures and videos of the car. I drove up there a few weeks later to check it out and it was as nice as the pictures he sent me. Eventually made the deal and brought the car home. The transaction was smooth and painless. No complaints here. This place is legit, they deal with high end vehicles and obviously only certain clientele that are looking for specific cars. I recommend considering them when looking for "The car." Thanks Trevor!

DON'T BUY A CAR HERE…read more My grandson worked his way through High saved up $1,200.00 to buy a car so that he would be able to drive to work full time after graduation. He bought a car from them and a week later, it was pouring oil. Our mechanic says there is no cure so he had to seek it for $160.00 to U-Pull It. THIS PLACE IS A TOTAL RIP OFF

3 years later still don't have title to my car.. Don't know what to do or who else to talk to…read more. I'm stuck with a car I can't get plates too or drive.

We had a great experience purchasing our car at EchoPark in Roseville! Roman helped us throughout…read morethe process and made everything quick and easy. We were helped right away, and he was very helpful, friendly, and answered all of our questions. The whole experience was smooth and stress-free. We really appreciate Roman's help and would definitely recommend working with him if you're looking to purchase a car!

This is our families third vehicle purchase from here. Mustafa did a great job assessing our needs…read more All the way from what we thought we want to what we really want and need. Thank you so much for giving us the best experience possible!

Dexter! You are the man! Great service! Great team! Easy…read moredeal! Til my next vehicle purchase brother!

I live an hour away and requested an out-the-door price before making the drive to purchase the…read morecar. I took time off work, brought a second person with me, and even had our family mechanic come along to inspect the vehicle. The car's A/C was not working during the test drive. That immediately raised concerns for me about the dealership's reconditioning process and the overall condition of its inventory. We also observed six separate rock-chip impact points on the front windshield, a partially worn windshield seal, and what felt like an unstable suspension during the drive. The dealership agreed to repair the A/C but refused to replace the windshield, offering only to fill the chips with resin. They had their mechanic inspected the suspension and come back saying it was good. Based on what I experienced, I decided to walk away and take my business elsewhere. In my opinion, the vehicle was not in the condition I expected, and I left with concerns about their thoroughness of the inspection and reconditioning process.