Worked with Chris and Dana to purchase a CPO 2025 Jetta GLI. Chris was an absolute pleasure to work…read morewith and made the test drive and purchase experience incredibly straightforward and enjoyable. Chris Really cared about us and our situation, what kind of car we were looking for, and worked extremely hard to get us into a car that would be fun for me but also practical for family life. Dana was great to work with as well as we wrapped things up. Made the process easy for us and thoroughly answered any questions that came up. 100% recommend this dealership. 100% love my new (to me) car.

My salesperson Mitch could have not been nicer and more customer focused, also props to Marino the…read moreGeneral Manager very buyer centric delightful to work with... the sales manager not so much...But Mitch and Marino were so good there is not another place to buy a car.

I had such a great buying experience at Audi Elk Grove and wanted to share! I was not the easiest…read moreclient because I was indecisive, and I hate to feel like I'm wasting anyone's time. My husband initially stopped by on his way to work to check out a car we saw online, since my Q5 was totaled last year and I'm finally ready to buy again. Unfortunately, the car had sold the day before, but John (salesperson) was super helpful. He took my husband's info, followed up, and sent over a few comparable listings. One of them caught my eye right away because I loved the interior color. We came in to check it out, and although it was John's day off, Chris stepped in to help us. I forewarned him that my husbands more into the car than I am, I'm not set on it. I looked at both the Q5 and SQ5 but realized they were a bit too small now that we have a newborn and need space for an additional car seat. Chris showed us the Q7 we originally came in to look at, test drove it, but I wasn't quite ready to make a decision yet. We spent the whole day shopping around, and when we came back around 6pm, Chris welcomed us back with so much patience. He showed us the car again, offered another test drive, and never once made me feel pressured. I ended up going with the Q7...and I'm SO happy I did! I went to look at the bmw X3 and other mini SUV's and I kept thinking of this one. I really want to highlight how amazing both John and Chris were. John stayed involved behind the scenes, helping my husband over the phone to make sure everything ran smoothly. Chris gave me the full car buying experience (which I told him I usually leave to my husband!), explained everything clearly, including the engine for life policy, and truly made me feel comfortable every step of the way. What stood out the most was his honesty because he even said he didn't want to sell me a car I wasn't sure about. That meant a lot. I needed that time to step away and compare options, and when I came back, I knew it was the right choice. To top it all off, Chris had the car fully detailed, stayed past closing, and even put a bow on it for photos. Such a thoughtful touch! Overall, this was such a smooth and positive experience. If you're in the market for an Audi, I highly recommend asking for Chris or John here at Elk Grove Audi and you'll be in great hands!

I am extremely frustrated with my experience. I purchased my vehicle back in September and, months…read morelater, I still have not received my license plates. This is completely unacceptable. I have called multiple times and have repeatedly been told that a manager would return my call, yet I have not received a single follow-up. The lack of communication and accountability is very disappointing, especially for a brand like Audi that is supposed to provide a high level of customer service. At this point, I feel ignored and let down. This situation should have been resolved long ago, and I expect immediate attention to this matter. I would not recommend this dealership based on my experience.

THIS IS FOR THEIR QUICK LANE SERVICE…read more Our car is a Toyota RAV4 that gets oil changes here because it was purchased under a Lithia dealership. Use their website to schedule your appointments, it's fast and easy. Pull up into the designated quick lane service, and checked in. Literally an hour or less car was done! And Saul provides great customer service too!!! I'll be back in 5,000 miles for our next oil change

I am leasing a Ford Escape 2025 model. I received a letter from Ford headquarters telling me there…read moreis an issue with the battery of the car. I emailed to Trevor Glanz, the one who signed the lease, attaching the letter from Ford and asking to return the vehicle and get a different one to lease. No answer. I waited one week and then called his direct number, no answer. Went on their website and the contact link doesn't work. Called the main office number and was referred to Aaron who said Trevor was sitting across from him. Aaron gave me his email to forward my request. Next day I finally get an email from Trevor: "I would not be the right person to handle this but would be happy to get someone to assist you if someone has not already?" This is not customer service. The message should have said: I would not be the right person to handle this but have forwarded your request to xxx, and here is their contact phone and email in case you need to follow up. Communication. Customer service. I answered, asking for the contact info of the person I need to speak to. I have not received an answer back.

Worst Tesla service experience I have ever had…read more I have a 2017 Tesla Model S that I purchased new with the Full Self-Driving package. For approximately two years, Autopilot and cruise control have been failing to engage approximately 98% of the time. I have nearly three months of documented logs, service-app reports, and videos showing the issue. I finally brought my vehicle in for service, only to be denied service. I received a call from Maureen, who told me that the manager had determined my vehicle was "functioning as is" for its age and that Autopilot was working fine -- despite the fact that the manager apparently did not even inspect or test my vehicle. I was also told that Tesla should not have accepted the service appointment in the first place, despite my extensive documentation and videos demonstrating that Autopilot and cruise control repeatedly fail to engage. Tesla then sent me a link explaining Autopilot limitations, as though I had not already reviewed them. The problem with my vehicle does not occur under the conditions listed in those limitations. Despite that, Tesla dismissed the issue and claimed my car was functioning properly. I purchased this vehicle with the Full Self-Driving package and expected Tesla to properly diagnose a persistent, documented problem. Instead, I experienced an extremely frustrating lack of accountability and customer service. Refusing to properly inspect or diagnose a vehicle while simply declaring it "functioning as designed" is unacceptable. I strongly recommend documenting every issue with Tesla and carefully considering the level of service you may receive once your vehicle is out of warranty. Based on my experience, Tesla service has been incredibly disappointing.

My recent service experience at the Tesla Service Center on Arden was disappointing enough that…read moreI'll be using the Rocklin location for any future service. I brought my 2015 Model S in on 7/3/26 to have the updated screens installed because my main display would randomly shut off, and none of the reset procedures resolved the issue. The screen replacement appears to have been completed successfully, and I appreciated the loaner vehicle they provided. Unfortunately, everything after that left a lot to be desired. Before pickup, the service team agreed to charge my vehicle since I had just charged the loaner the day before. Approximately eight hours later, I arrived to find my vehicle still at a very low state of charge. As I was leaving the service center, the car prompted for a software update. Since we needed to charge the vehicle first, we postponed the update until we returned home after getting it charged... or so we thought. We then drove out of our way to a Supercharger, only to discover the vehicle would begin charging for about a minute before displaying a charging error and stopping. We tried multiple charging stalls and several basic troubleshooting steps, but the problem persisted. After spending nearly three hours trying to get the vehicle to charge, we ultimately had to have it towed home and use our home charger. Fortunately, after installing the software update at home, the Supercharging issue was resolved. Unfortunately, that wasn't the end of the problems. Since the service appointment, my hazard lights no longer function. I use them every morning while parked on a narrow, busy street to open the gate at my workplace, so this is more than an inconvenience. It creates a legitimate safety concern while I'm stopped in traffic. It appears that something may have been left disconnected during the repair, and now I have no choice but to return to the same service center to correct an issue that did not exist before my appointment... IF THEY EVER DECIDE TO RETURN OUR PHONE CALLS AND MESSAGES WE'VE SENT THROUGH THE APP. Equally frustrating was the complete lack of customer service. Reaching an actual person by phone was nearly impossible. After navigating the phone prompts to reach the service department, the phone would simply ring until it eventually disconnected. Both my husband and I made multiple attempts to speak with someone in management, yet none of our calls were ever returned. When we picked up the vehicle, we requested to speak with a manager and ended up waiting nearly an hour before anyone came out. By that point, the entire service department had already closed and the doors were locked. Waiting that long for basic assistance, coupled with the inability to reach anyone by phone afterward, made an already frustrating experience even worse. I understand that not every repair goes perfectly, and I know unexpected issues can happen. What I do expect is clear communication, reasonable customer service, and for my vehicle to be returned in a safe, ready-to-drive condition. Between the lack of communication, the failure to charge the vehicle as promised, the charging issue that left us stranded, the new hazard light issue, and the inability to reach anyone for assistance, this experience fell well below the level of service I expected from Tesla.

We were on the hunt for a reliable car for my daughter, but buying a used car anywhere is always a…read moregamble. We decided to check out a vehicle we were interested in with low miles. We called and Sam had it ready and started for us to check out. We took it for a test drive and we had a good feeling that this could be a hidden gem of a car. So decided to purchase it. The process was easy fast and smooth. There did turn out to be a slight issue with a leaking ac hose but we contacted them and repaired immediately. Overall so far so good my daughter loves her car!

I wish i could give it zero stars. I purchased a car here in 2019. Maybe they have gotten better…read moresince then, I'm not sure. But man, this was 7 years ago and I still get angry thinking about it. I was in my mid/late 20's when I bought my car from them. I have tattoos, piercings, and at the time my hair was either neon green and blue, or hot pink and purple (can't remember which one). Im used to the staring, the pointing, the not so quiet whispers. I'm all too familiar with strangers taking one look at me and deciding that they know the kind of person I am, and the people who worked here were no different. I went to purchase one of their cars. I brought everything they asked me to. I had $4,200 cash for the down payment, copy of my paystubs, and a print out of my bank statement as well. They gave me my bank statement back, and they said they still needed additional income verification, and that I needed to bring in the cancelled checks. I told them that there was no way I was going to be able to get them. My mom owns her own business, I work for her. She was out of state caring for her parents who were both 95+ years old, one of which had both Alzheimer's and dementia. There was just no way she would have been able to take the time to do that. They wouldn't budge on it, so i said that's fine, and I left. A day or two after that, I got an email from them telling me that they cleared it with the bank, and to go ahead and come in and purchase the car. I emailed back and said "so the cancelled checks are no longer necessary?" And they said I did not need the cancelled checks, and to come in and make the purchase. So that's what I did. The whole process was uncomfortable. They were rude and demeaning but I went through with the purchase anyways. There was another couple in there purchasing a different Mercedes. He said he didn't like the wheel center caps on the car he was purchasing, and that he wanted ones from a different Mercedes out there. They happily obliged. When I was leaving, I noticed the car I just purchased didn't even have mats (can't believe I didn't notice during the test drive). When I said something to one of the workers, he just replied "buy some on Amazon" and walked back inside. A day or two later I received an email from Elegant Auto. The email requested that I send them cancelled checks. Before I went back to purchase the car, I made it a point to make sure the checks weren't needed, and they said they weren't. That is the only reason I made the purchase. They then insinuated that my proof of income was fake (paystubs and bank statements), and then straight up accused me of lying about my employment just because I work for my mother. They said I had two options. I could send them the cancelled checks, or I could return the car by the end of the day. I told them, like I had said from the get go, I couldn't get them the cancelled checks, and I had also just gone out of town, so I couldn't return it by end of day even if I wanted to. I asked them why my bank statements weren't enough, and they just kept saying that the bank needed the cancelled checks and if I couldn't bring the car back that day, they were going to send someone out to repo it. They said if I'm not lying about my employment then getting the cancelled checks shouldn't be an issue. I called the bank to see what I could do, and they told me that they had no idea why Elegant Auto had lied and said that the bank no longer needed the checks. They also said that my bank statement, even without the deposits, would be fine as long as it shows a sufficient amount deposited into my account monthly. After sending her my bank statement, she said I made way more than enough, and she approved my loan. She said that they either needed the checks OR the bank statements, and she had no idea why the dealership refused to take my bank statements and kept insisting only on the cancelled checks. They were rude, judgmental, told me I was lying about my income and my employment just because I work for my mother's company, they had me come purchase a vehicle under false pretenses, and then a day later threatened to send someone to repo the vehicle from me if I didn't send them documents that they said specifically ensured me that they didn't need, and that I repeatedly said I didn't have! And wouldn't accept my bank statements as proof of income, demanding only the cancelled checks, even though BOTH were accepted forms of proof of income as long as they showed that I had enough money coming in! It felt like they thought that if I couldn't come up with the checks, then that would prove that they were right and that I was lying. I know this review is all over the place. I really wish I wrote this when everything happened and it was fresh on my mind. I'm pretty sure that I have left out quite a few things. And like I said, this was in 2019. I don't know if it's any different now, but honestly, I don't care to find out.

The sales rep Chris Gabriel and manager Jesus are phenomenal. Enterprise was a referral from my…read moreSchoolsFirst FCU as a partner. Going into this I was looking to purchase a used Tesla. Ended up finding a 2025 Model 3 RWD at under 23,000 miles. Well taken care of by the previous owner. Absolutely appreciate how transparent and seamless the process was. If I ever decide to invest in a future vehicle, it will be through Enterprise! Hopefully Chris and Jesus are still there. If you are someone who banks with a credit union like SchoolsFirst, you can trust this family owned company that only accepts the top 8% of vehicles. Very happy about my purchase!

Enterprise aka Elk Grove Corolla Glow-Up Rainy Presidents'…read moreDay, no plans, and then Bill called us and instantly made everything flow like a the rivers in the Delta that surround this city. NOT ONLY is he's tall, he's a vibe, and a car sales expert. Jose who helped with the final paperwork was also professional, kind, and lowkey an amazing photographer. The picture he took of me and my new 24 Toyota Corollie (Leslie) deserves an instagram photo credit. The service here surpasses any help I've gotten at CarMax or the Kia dealership due to their commitment to honesty and transparency when finding your dream car! Bill didn't just sell me a car, he sold me confidence on four wheels. I am forever thankful for my experience here on a rainy Presidents' Day.

Took my Subie here for a four wheel alignment. It's more expensive than anywhere else but I didn't…read morewant to risk it when it comes to alignments and I've heard too many horror stories with other non-dealership places, so I was willing to pay more for the professional work done here since they have all the right equipments and do this all the time on subies. They also did a complimentary multipoint inspection. The alignment's before and after specs were printed out, and the inspection notes were sent as a link via text, and it even included a video summary. Everything was done in under 2 hours. I was even offered a ride home and back, but I declined and didn't mind waiting. They have some coffee, hot chocolate, and small snacks in the waiting area. The service advisor who helped me out was Sulaiman, and he was great. I appreciate the advice and help!

We agreed on a price over the phone and I drove down there (long drive). When I got there, they…read moretried tacking on $5,000.00 worth of garbage and I was not too happy. I didn't want to spend my day buying a car or haggling with sales people. I didn't buy their addons. They didn't show me any of the features on the vehicle except how to turn on the hazards, hooked up my phone and sent me on my way. One big thing they forgot: To take the dealer security system OFF before I drove home. When I tried to start the vehicle again, it would not start. grrrrr.... KARR who handles their systems was amazing! They sent a tech out to my house (2 hours from the dealer) and he immediately removed their system. The receptionist is sooo sweet and nice! I really appreciated her. She has the cutest little dog! They were very nice and made sure I was comfortable but getting there at 1PM and leaving at 5PM is NOT my idea of a good time. Never again. I paid cash and did not expect this kind of BS, trying to jack up the price? Really disappointed.

I recently purchased a BMW 5 Series from Niello BMW Elk Grove, and I couldn't be happier with the…read moreentire experience. Buying a car can sometimes be stressful, but the team here made the process smooth, transparent, and enjoyable from start to finish. A huge thank you to my salesperson, **Ozzie**, who was incredibly professional, responsive, and easy to work with. His communication was prompt throughout the process, and when I arrived at the dealership, everything was prepared exactly as promised. He respected my time, answered all of my questions, and made sure I felt comfortable every step of the way. I'd also like to recognize **Tommy**, the Sales Manager, who was equally impressive. He was professional, straightforward, and worked with me to provide a very fair value for my trade-in. I never felt pressured, and the entire negotiation process was honest, respectful, and customer-focused. One thing that really stood out was their integrity. Before I finalized the purchase, I requested additional paperwork that I wanted to review before signing. Both Tommy and Ozzie assured me there was nothing to worry about and promised they would send everything first thing Monday morning. I decided to move forward based on that commitment, and they absolutely delivered. Around 10:00 a.m. Monday, I received every document I had requested, and everything matched exactly what we had discussed at the dealership. There were no surprises, no hidden details, and no last-minute changes--just complete transparency and follow-through. That level of honesty and commitment says a lot about a dealership. It's easy to make promises during a sale, but it's much more meaningful when those promises are kept after you've driven off the lot. Overall, this was one of the best vehicle purchasing experiences I've had. I'm absolutely thrilled with my new BMW 5 Series and truly appreciate the outstanding customer service, professionalism, and integrity shown by both Ozzie and Tommy. They earned my trust, and that's something I value highly. If you're looking for a dealership that genuinely cares about its customers and stands behind its word, I highly recommend Niello BMW Elk Grove. Thank you for making this such an enjoyable and memorable experience!

Abysmal experience with this store, buyer beware. Spent a day negotiating a lease with this store…read more Was sent a figure for the lease, which was a loaner vehicle. Before agreeing to sign, I asked about registration. I was assured it was included in the numbers I was sent. Based upon this, I agreed to move forward. I submitted credit app, and was eager to sign. The following day, I was called by the 'manager' (doubt this was gsm, maybe finance, idk), and in reviewing the numbers, was told the payment was 20 something dollars a month more than the written quote I was sent previously. When asked why, the stated that the registration was due and needed to be added to the numbers. I politely declined and referred back to the salesperson who provided original numbers. He reassured me there was some sort of glitch and the payment was not that number (the number he gave at this point was actually $4/mo more than what he initially sent but after the credit pull I resigned to just sign and get it over with). With this reassurance, the manager calls back again, and once again gives the number that is $20/mo more than what I was given, at which point I was done. Not once was there a 'Hey sorry we missed this', or 'I recognize these were not the numbers you were previously given' a 'sorry' ZERO ownership. Just, "So what do you want to do?". I have leased a dozen BMWs from dealerships in both Northern and Southern California and not once has the number I ended up signing varied so significantly from the quote I got before we ran credit. Totally get that mistakes happen but this was very poorly handled. The next day I asked for the name of the individual (manager) I spoke with and did not receive any additional replies.