I would never send a loved one not even my cat.. it a dirty atmosphere all of the nurses are very…read morerude with nasty attitudes.The switchboard is the worst the wait time to be transferred is ridiculous and when someone finally answers the phone you get a rude non English speaking English is not their first language individual who cannot tell you anything if you do not have the right extension It is a complete runaround Quality of care is D- all you hear is patients calling for the nurse And the food sucks patient bathroom are not cleaned only when you have a visitor present

Came in due to severe blood loss. The ER was a mess that day but once I was admitted and put into a…read moreroom everything went smoothly. Doctors were very nice, friendly nurses, they saved my life so I def appreciate it.

On 3-29-19 around 6 pm, I wasn't feeling good and I went to CityMD Flatbush Urgent Care because…read moreit's walking distance from where I live. This is My first time in ANY urgent care facility because I was leery of them. However, I went to this facility and I was impressed by the design and tranquility. The receptionist was very nice. She greeted me And I explained to her that this was first time and she walked me through the registration process. I didn't have to wait long because I was called in to the room. I had a history done on me and I told them about my coughing issues. I was given quick swabs and it was explained to me what they were testing for. Again, my wait time was not long and I was seen by Dr. Elina Kerzuma. She was really very nice and patient with me. I told her about my issues and concerns. She walked me though what was going on with me. She gave me options about issues that I had. I was given a chest x-ray. It was determined that I was in the early stages of Bronchitis! I work in a middle school and lot of my colleagues were going through this exact issue. She immediately gave me the medication that I needed to work on my illness. She already had my medication sent to Target. I was encouraged to come back if I was not feeling well. I appreciate the fact that my experience wasn't rushed or I wasn't feeling ignored. The male nurses that were there doing my cultures and background information were efficient and respectful. I honestly felt comfortable. I have no problem coming to this urgent care, again, for any other issues. Their first impression was good enough to win me over. Thank you.

For one - they don't take straight medicaid and have the gall to be in a location where it would…read moregreatly benefit the community to do so. Secondly - appointment times are not honored. There is no point in checking in online. I've been sitting here for an hour watching people without appointments be seen. Third - the front desk is standoffish. It's somewhat intimidating to check in and very uncomfortable.

My mom was having pains and wanted to get medical attention via urgent care. This facility is…read moreclose to her home and I told her lets go somewhere else because I didn't get good vibes. She insisted and in the end stated "she wont be back, LOL." The center is just ran strictly unprofessional. The front desk young lady has an attitude issue and had multiple smoke breaks while she's working. The wait times are crazy but the facility did appear clean. I regrettably had to use the restroom and was scurred of the condition but surprisingly it was very clean (that's the extra star). Unfortunately they allow random people on the streets to use the restroom including the drug dealers outside of the facility. OMG, the amount of "activity" right outside the facility was scary and just ridiculous. My mom stated one of the medical staff in the back just started talking to a guy who just walked in from the streets like they were doing side business. LOL. There were a lot of people coming in to take the COVID test or just get their results. Thankfully in the end, my mom was able to get some prescription to help her condition. I like the fact that there's a medical center in the community but this is one I wont be taking my mom to EVER again.

I had a very concerning experience at this facility. From what I observed, both staff and patients…read morewere not treated with the level of professionalism and care I would expect from a healthcare establishment. I also witnessed what appeared to be individuals performing duties they may not have been properly licensed or credentialed to perform, which raises serious safety concerns. Additionally, I found some staff members to be rude and dismissive, which further added to my discomfort. As someone who works in the healthcare field and holds a professional license, I take standards of care very seriously. As per management their just as worse! I strongly encourage anyone considering this facility to thoroughly research their options. Based on my experience, I would recommend looking elsewhere for care.

I arrived with concerns, was seen within a half hour and had my concerns addressed in a…read moreprofessional manner.

Where do I start..#1 DO NOT TAKE YOUR SICK CHILD HERE AND THINK THIS IS URGENT CARE! THIS PLACE IS…read moreA DAMN SCAM! TOOK MY SICK CHILD HERE AND WAS TOLD I NEEDED TO CHANGE HER PRIMARY CARE DOCTOR TO THE DOCTOR AT URGENT CARE IN ORDER TO BE SEEN OR PAY OUT OF POCKET $150 ON A SATURDAY!!. TRISHAWN or whatever the girl name is at Church Ave location told me that if I took my child to the BROADWAY location that her insurance was in network and I would not have to pay out of pocket! I paid $30 from Church Ave to Broadway in a Uber ..and when I got to BROADWAY.. the girl at Church Ave lied to her coworkers and said she did not tell me that. I have witness that she told me to go to the next location and my child would be in network... long story short I paid $150 for her to be seen and could not even get her rx sent electronically.. doctor wrote out 2 prescriptions.. one for allergies and I do not understand why she needed allergy medication if she has strep throat! I WILL BE REPORTING THIS COMPANY FOR THE SCAM THAT IS BEING RAN WITH THIS BUSINESS! HOW CAN THIS BE URGENT CARE AND THEY WANT ME TO SWITCH MY CHILD PRIMARY DOCTOR?! ALSO MONICA at the Broadway location told me if I didn't want to be there I can get my money back and leave with my child! the LACK of empathy for a sick child who was having a severe tantrum because she is autistic was very upsetting as a parent! overall experience was HORRIBLE!! BEFORE COMING TO THIS PLACE I CALLED NUMEROUS TIMES.. no one answered the phone. I checked in online and thought someone would call me back like the website stated but NO ONE CALLED. If I had known I was going to waste time with a sick child in the cold and waste money today... I would have took her elsewhere!

Flatlands medical care doctor Bellamy is a wonderful and caring physician who cares about the…read morecommunity he serves.

The worst! Any Doctor who pays an office manager that tells a patient (coughing up blood) that…read moreshe'd 'let him die before allowing him to see a doctor if he doesn't have his insurance card & picture ID' isn't someone you should trust with your health. My new insurance company appointed this "Urgent Care" as my primary Doctor, but hadn't sent my insurance card. I showed them my first bill with account # which they could have looked up to confirm. The sweet receptionist called her manager to approve who basically told me to drop dead. The apologetic, professional receptionist told me I should go to the emergency room which is what I did. People in the medical field take an oath not to turn away those in need of medical care. This was unprofessional, rude and just plain evil. That old lady should be fired, but she's probably a family member since this is a "family operation." BEWARE!

My child fell on the stairs and we thought she had a broken arm…read more We had little to no wait in the waiting room, and the receptionist came out and helped us check in at the kiosk - which is a bit tricky when you're trying to check in a minor. The doctor and nurse / pa were great. We got an xray on site. My child left with a sling and was given some kid's pain medication - which was great. While in the examination room, there was a bit of a wait, but I've come to expect that in any medical office. Otherwise RAVE REVIEWS. Great service. I recommend.

We waited two hours for an X-ray and left without getting one…read more People who arrived later were seen before us, even though they looked healthy.

I've been to this urgent care multiple times since we moved into the area & I have nothing but good…read morethings to say about my experiences here. The staff has always been friendly, kind & caring. The doctors as well. You can book appointments online or just walk in. Email & text updates are convenient. The place is clean & my wait time has never been too long. Zero complaints. Two thumbs all the way up!

I was going there for a while and the doctors are very good and everyone is pretty nice.; However…read morethere billing is ridiculous . I was never notified for 3 bills (visits) from a year ago and suddenly got a letter from a collections agency that I owed 3 bills. How could it go to collections if I never received a bill. Be careful using this urgent care. They certainly lost me, I wont be back.

I wanted to give a big shoutout to this CityMD! Honestly, if my PCP hadn't been available, I…read morewouldn't have known what to do I probably would've called Teladoc. He's usually open every day until around 7, but due to one of the Jewish holidays, he was closed. I say all this because I've had bad experiences at other urgent cares before. They'd tell me to grab something over the counter or "follow up with your PCP," and I'd end up wasting a $30-$40 copay for advice I'd already tried. This visit was completely different. The check-in process was quick, the wait time was reasonable, and the front desk staff was genuinely kind and attentive. NP Tammy was incredible she made me feel seen, heard, and cared for. Her bedside manner was so comforting, and the level of care felt just like seeing my regular PCP. If you're looking for an urgent care that actually listens, provides real treatment, and won't make you feel rushed, I highly recommend this location!

Stay away. I went in with bad symptoms, the doctor didn't do a proper exam just flashed a light in…read moremy mouth. He then walked away without telling me anything, I had to literally stop him and say "what do I have what's going on" and he told me allergies. I went to a Mount Sinai office the next day where I got a proper exam and tested positive for PNEUMONIA. Waste of time, I will never be going back

The doctor (Chowdhury) is very impatient to hear patient's concerns. I went to be seen for my…read moresinus infection, As I was explaining how my nose was bleeding for few days and feeling metastatic smell then he said "I don't need to hear all that just tell me if you have any headaches and where you feel pressure?" (His exact words) . Then he sent me home with the same antibiotics that he prescribed me before. I was trying to explain to get probably a different medication because I finished the course for that antibiotics before still haven't had any improvement. But he neither was willing to listen nor suggested any tests or other treatments. I have been there before few times but never had experienced negligence before by the other doctors . They were really great knowledgeable and patient.

If I could give zero stars I would.. I called asking if my…read morehealth insurance was accepted at this facility and was told to hold, immediately the receptionist hung up the phone. I called back and got through to someone and explained my situation. As I was talking, they hung up the phone on me. Very unprofessional

This particular ModernMD Urgent Care Center, takes care of me best of all. I'm often riddled with…read morepain and need to be out from work due to a chronic illness. I walk in, it's never crowded and I'm usually seen right away. I'm always treated by the doctor's with real care and concern for my symptoms. Today, I was in pain from head to toe. I needed official doctor's lines filled out for work and a pain injection. My specific pain injection type was available. The doctor was gentle with the jab and he filled out my forms. Please note that this facility often has the official doctor's lines for MTA employees if you forget to bring your own. This is a good place. Grateful to have it in my neighborhood.

Was very sick and ended up having the flu. I was hesitant to come here because the reviews aren't…read morethat great but I took my chances & was perfectly fine. The staff were friendly and it was a very short wait. I saw a Physician's Assistant and didn't have any complaints. Was in and out in about 40 mins. They did a rapid flu and rapid covid test on me right then and there. Only thing I didn't enjoy & never will is checking in on an iPad. So germy but I guess it's the best method for the times we are in!