I REGRET ever bringing this company into my home! Hired them for a premium move-in clean of a…read morecompletely empty and clean apartment, expecting attention to detail and sanitation. What I got was the opposite, they left the apartment dirtier than before! One cleaner showed up with her teenage son, who was shirtless and sitting in the middle of the apartment when we arrived. Despite charging me for 8 hours, they stayed for 4 hours stating it's a team of 2 professionals... When I returned after the cleaning, most of the apartment was UNTOUCHED including basics like the vanity or appliances! I brought this to their attention and they sent the team back but I wasn't there. I came back the next day to find a horrible smell, and the toilet had been used and left unflushed, with pee stains on it!!! Absolutely disgusting, the apartment was more unsanitary after their visit than before!!! I reached out to the company and their customer service rep Julie tried her best, but ignored my request for a refund. No response, no accountability. I paid almost $600 for this nonsense!!! SHAME ON YOU. AVOID this company at all costs, you'll spend more time cleaning up after them than before they came!

Our first time using this cleaning service. Excellent service and thorough cleaning. Highly…read morerecommended. We are actually was not able to be in our apartment at the day of cleaning. We agreed with Andrey to leave the key inside the lock box and make cleaning without our presence there. I have to say the guys did a great job without any control from our side. We got pictures before and after cleaning. Our tenants told us apartment was extremely clean. We would definitely recommend to everyone!

I was in need for a regular cleaning service for my elderly aunt who still lives alone. Even though…read moreher apartment was becoming uninhabitable due to her inability to clean, she was very resistant to allowing anyone to come into the home and "mess with her stuff. I did a Google search and took a leap offaith, and here we are two years later so grateful for the customized services we get. Sandy is very hands-on with scheduling and goes out of her way to make sure the house cleaner and the client are a good match. She is very sensitive and thoughtful and understands individual unique situations. We mostly had a house cleaner named Johanna who is perfection. Not only does she do a thorough cleaning, but my aunt considered her weekly appointment a visit. She was so personable and friendly. Whenever she couldn't come, Sandy sent wonderful Replacements , keeping in mind how picky my aunt is. I find it very convenient to handle bookings and payment through the app automatically. Highly recommend this business

I am so incredibly happy with NY Maids. This past week I moved out of an apartment I lived in for…read more15 years, and the job turned out to be much bigger than I anticipated. Knowing I wouldn't have time to clean once I finished packing, I found NY Maids online and called, hoping to get someone that same afternoon. I'm so glad I did -- not only was the person who booked my appointment terrific in explaining everything, but she sent Pedro a couple hours later, and he was absolutely wonderful. So kind and easy-going, and did an incredible job! Even my super, who stopped by to see how the move-out was going, was impressed. If you need someone who knows how to thoroughly and spotlessly clean a kitchen and bathroom, Pedro is your guy. Thank you again, NY Maids!

Booked 2 workers for a deep clean of bathroom, where there had been construction, and regular clean…read moreof the rest of my fairly tidy one-bedroom unit. Good stuff: The women arrived punctually - were organized, active and careful - used my own vacuum cleaner. Bad stuff: It was booked for 3 hours but they were ready to leave in under 2.5 hours - their own products were for a light clean but not for robust heavy cleaning - my bathtub was not scrubbed, just wiped down - they used a Swiffer for floor cleaning - I found places that were not dusted at all. So, average for maintenance cleaning but not great for deep dive cleaning.

Unreliable. Booked these guys for a move out clean. The company cancelled on the day, two hours…read moreinto cleaning window provided. Numerous calls were made and deferred to voicemail. Finally responded to my text message and deferred me to Amazon. Needless to say I was left in a lurch (and had to scramble) as I was due to check out on that very same day.

Genuinely the best cleaning service. Fast, thorough, and my house is so clean I want to cry every…read moretime. Lovely people also. Truly the best, worth the money for sure!

This business will try to extort you for your money. I paid $173 in advanced for a 3 hour cleaning,…read morethen when they came, they said they will need to charge me another $150 or else they can't clean. I asked them to just clean whatever they can in 3 hours, but they refused and left. But Instead of refunding me, they deducted $45 from my payment for doing nothing. This seems like a scam. They tried to force me to pay another $150 but when I refused, took $45 from my original payment and provided zero service. This business is shady and seems like a fraud and a scam to me. Do not trust them

Great service! Nice interactions, on time, and very clean. Will use them again !read more

Had a great cleaning done by Jayllium. I am a young working professional and I try to keep my place…read moretidy but for hard to reach areas I tend to let someone else take over. Jayllium did a good job at getting at those areas. I was present during the whole cleaning (working from home) and Jayllium was very pleasant to be around and didn't disturb me at all. She brought her own cleaning supplies which is nice. At the end, she gave me a checklist to review so I could understand the tasks that were performed. All in all, I recommend Haven!

If spotlessly clean is what you want, I highly recommend SuperClean Home Services. Linda and CoCo…read moreclean immaculately, and the entire house feels fresh and uplifted when they are finished. They are also kind, polite, reliable, and friendly--and incredibly hardworking. It is a pleasure to have them in my home, and I highly recommend them!

Very good experience for quality and value. I found this randomly on yelp and needed a move in…read morecleaning service. They were able to accommodate me within 2 days. The ladies were thorough and super friendly (I speak Chinese as well). Would 100% continue to use them on a monthly basis and recommend

Post construction cleanup was great! The team was very professional and friendly. They cleaned my…read morehouse spotless, from my floors, walls, windows and much more. They went the extra mile to ensure every detail was perfect. They provide excellent service. I highly recommend Bright Star Cleans. Thank you so much! Amy

My service was done by Muta. He was very professional and arrived on time. He was very thorough…read moreand made sure I looked everything over before he left. I would definitely use Bright Star Cleans again.

After contracting to clean an apartment for a move-in, with specific requests to focus on cleaning…read moreand wiping down cabinets and drawers, the "final product" resulted in the photos below. Despite countless emails, phones calls and texts, the job was not completed to any level of satisfaction. They offered to help fix the issue, but not in a timeline that was convenient for work purposes and stated that "they did the job asked". I had to hire a new cleaner and requests for a reasonable refund were ignored. I would NOT recommend.

Lauren and Mike were phenomenal. They worked hard for the entire time and checked in with me to…read moreensure they hadn't missed any spots that I had expected them to get. They were also very receptive to feedback regarding products, equipment, and any spots I had concerns about. They went above and beyond for my basement flood clean up and spent extra time working (for free) to clean some of the spots that I wasn't even expecting them to do! Overall, I am very satisfied with the job that they did. I do believe that they needed slightly more equipment than they had to complete the job in the time frame they intended to which is the reason for the 4 stars. However, they completed the job in a timely manner and ensured it was to my liking before they left!