The hours posted on the website are not accurate and it looks like the hours posted on the door to the store are not accurate either because all differ from what is posted here on yelp. When is this business open for customers? Who knows. I just wasted 45 minutes getting here to find it closed because of this. Technology isn't any good if you don't use it. What does this communicate to customers? Answer: We don't really care about you or your time. Question for owners: how many hours are spent on instagram vs. spent updating basic business info like operating hours on the official website? read more

Best bike shop in nyc with real people. It's a good place to find an electric g line Brompton. Nice and kind and very helpful I would recommend it highly. read more

Chad @NYC Velo-Hell's Kitchen-was great in helping me get the right road bike to ride Central Park. Great shop. read more

NYC Velo - Bikes Near Me - New York, New York

Favorite neighborhood bike shop. Staff and Mechanics are honest - there aren't too many mechanics and they're busy, so there may be a wait but it's worth it - maintenance is top notch and good bike / accessory selection. I went to their EV shop for years before I moved uptown. Am glad to still have a shop near me. Having a trustworthy and reliable shop that won't nickel and dime you or scam you is priceless. Big thanks for Caesar, Chad and the Mechanic! Many thanks NYC Velo! read more

The premiere bike store in the city! I bought my bike here in 2020 (Giant Escape Hybrid) and they were helpful and informative during my purchase. When buying a bike here they also give you brake adjustments and other minor TLC for free. For anything other than that they are very reasonable with their pricing and the customer service is top notch. Each time I bring my bike in for a tune up I leave 20% faster and with a smile on my face. Great selection of gear and other bike stuff as well! read more

I called looking for a particular headlight, which they had. I asked the price for a Light and Motion Urban 1000, and they said $140, which was $50 higher than MSRP. I asked why it was higher than MSRP, thinking he might have a set with a rear light, and the guy who answered the phone said "This is a business, we sell for more than we buy it for". I then said that another shop I called has it for MSRP (but that shop is much further away from me), and the guy said "I don't care, go buy it from them". I told him MSRP is $90, and he again said "I don't care, go get it somewhere else". Really poor customer service skills, and having worked in three shops when I was younger, I certainly recognize it when I see it. No call for any kind of nastiness, especially when someone takes the time to call in. He could have made a case for the shop, why I should come in, anything. How they treat people clearly made a different case, I have zero reasons to go there, ever. read more

Very rude staff amd I felt prejudice against as a Hispanic by one of the guys who refused to give his name he was missing two teeth in the bottom row of his mouth read more

And after consulting with David, one of the mechanics at this NYC VELO shop, I dropped off my recently purchased Brompton for some upgrades to the handlebar that required extending/ replacing all the cables. Their service was swift, efficient, professional and just plain spot-on. This Steed handles like a dream. I cannot commend this bike shop enough for the impeccable service and friendliness. Thank you David & Co for all your great assistance. Much appreciated! read more

Well, I did read the negative reviews about this business a year ago and I do not know what they were about. I have had three bikes serviced there - including a backfiet - and I was always satisfied. My latest experience was with Reese: A+++++. I had a recurring issue with a deflating tire that would not resolve with the usual change of inner tube and I kid you not he spent a half hour patiently taking off the wheel of the backfiet, then checking the inner tube and picking debris out of the exterior of the tire to finish with slowly running the tip of his fingers into the inside of the tire and tweezed out a tiny splinter of metal as thin as the hair of a toothbrush. I have never seen this level of dedication before and he had to leave early that day. I sat there watching him completely mesmerized. Now David is great too. He can change the inner tube of a backfiet in less than ten minutes all by himself - and mine weighs a ton. It totally feels like a pit stop. Impressive! I really cannot say enough about this shop. The mechanics are great. Give them a chance. read more

This shop is amazing! I came for a race and called them to see if they can put my bike together. In the process they noticed that some pieces were apart and one was broken. David, the person who was helping me, and his team made some phone calls to find the piece. After their efforts, they finally got it, and got my bike together! Thanks to them I could do the GFNY race. Not only that, I was able to leave my box with them and they put the bike back in the box Monday morning. Finally, I could go back to Denver, Colorado! Also they have fun jerseys, socks and more! Extremely Happy to recommend this place ‍ read more

I received really terrible service here. The guy manning the store sounded irritated and talked down on us. Came back one more time since it was the only store that carried the bike I wanted to see, and the guy's attitude was slightly better, but still not great. There was another rep that was significantly friendlier, but he seemed like he was doing his own thing. I hope I never have to return here again, and Danny's down the street has amazing customer service. Maybe I'll drop by in a year or two in case the employees changed. read more

I've relied on West Side Velo for years as a drop-off and pick-up point for TriBike Transport. Nearly 2 weeks had gone by since TriBike Transport took my bike at USAT Triathlon Nationals in Milwaukee; I was surprised that it hadn't arrived. I had not received the usual email notifying me that it was at the shop. So I called West Side Velo about it and was told that my bike wasn't there. I spent the day trying to reach TriBike Transport to find out where it was. TriBike finally let me know that my bike WAS at West Side Velo and had been there since August 11. I called West Side Velo back to say that TriBike said the bike was there. Was it? It was. I asked why I'd been told that it wasn't when I'd called earlier and the guy on staff who answered said that he was too busy to check. I asked, in that case, why hadn't he just said, "I don't know." (I spoke to the same guy both times I called). His response: "You're not our customer." Well, I actually thought that I was. I always purchased something when I dropped off my bike, and I don't think that West Side Velow takes bikes for TriBike Transport as a charity. But if he says I'm not their customer, I'm definitely not now. read more

I purchased two bikes at NYC Velo this weekend. We are avid road cyclists, but both wanted a single or fixed gear bike that we could use for casual riding and commuting. I have been stopping by Velo once or twice a week for over a year looking at the bikes, and trying to figure out how I could fit two more into our apartment. Everyone at Velo is super relaxed, and low key. Not once did they try to sell me anything or do more than just give some helpful info. (This isn't the norm for bike shops in my experience.) This week I finally made the space for two more bikes, we test rode them for an hour, grabbed a beer and a sandwich at The Cannibal in Gotham Market while some small adjustments were made, and rode out the door on two new bikes. We couldn't be happier. Customer service is a 10/10, and the purchases were made with complete confidence. Velo has an incredible stock of interesting bikes and kits, and I fear I will be back for two more at some point. read more

I'm a loyal NYC Velo Hell's Kitchen customer. I've commuted via bicycle for five years, and I've purchased three bikes here. The service is great. With one of the bikes I had several warranty issues, and after I reached out to the bike company to express my displeasure, they contacted NYC Velo, and Caesar, the manager at the Hells Kitchen location, and the owner, Andrew, reached out and took care of everything. They got me in the bike I really wanted -- the Surley Midnight Special. Now I couldn't be happier. These guys are great. I've frequented many bike shops over the years but these guys are the best! read more

Don't ever come here. They will just rip you off! I was riding Saturday morning and got two flats in less than 5miles. So I went to NYC Velo because it was the closest bike shop. I am not an expert, so I stopped there and asked the mechanic (expert) to take a look at the tire and the wheel. He said there was nothing wrong with the wheel so there must be something wrong with the tire and convinced me into buying a new tire. I spent $88.71 in a new tire and tube. Completely worthless!!!!!!! The problem was on the wheel all along!!! I got 3 more flats before reaching George Washington bridge. When fixing the third flat I noticed that there was about 3 inches of the wheel without any tape. I put some paper in there and at the first bike shop I found the mechanic looked at my wheel and found the issue. The wheel tape was worn out and at a point the wheel spoke was getting in touch with the tube and piercing it. A $5.00 fix!!! Instead I payed almost 90 for a new tire and installation when my old tire was perfectly good (less than 3 months of moderate road use). On top of that, I used 3 tubes (each at 8 bucks, adds up to 24). Ive been literally robbed! No other way to described it! read more

Came to NYC Velo (located in Gotham West Market next to Blue Bottle) to look for a helmet. They have a decent selection of Giro and Bell helmets that other places might not have. It also seems to be rare to find a decent bike shop near Central Park/Midtown West, since every shop is geared towards rentals. The single employee working in the store at the time (didn't catch his name) was very helpful in helping me choose a proper helmet with proper sizing and explaining to me the different price points and the differences in each "level" of helmets. Essentially, he said "the less helmet, the more expensive it is". Make sense, I guess. All prices here are pretty much MSRP. Trying out these helmets were useful as it helped me make an educated decision on which helmet to get. Though I didn't purchase my helmet here, the man was very nice and helpful. I went for a Giro Savant, in case anyone was wondering. read more

STAFF: friendly. knowledgable. It does seem that if you do come here not knowing much, they will attempt to make you purchase things you don't need YET or entirely. (THATS WHAT SALESMAN DO, NO???) no complaints. I purchased an inner tube. I had a good experience here. I'll return if I need more. CHEAPEST INNER TUBES IN NYC .. so far. $7+tax read more

Went in to ask about repairing the tires on some old school bikes that Velo stores for us as building tenants. Matt, the clerk, hands me a black three ring binder full of excel sheets of numbers and such followed by silence. Seriously? I am just a mom with her kid who happens to be clueless about tires. That is why I am asking you for some assistance...... Stinks, because the building offers mandatory free bike storage. Can't take the bikes upstairs and chaining the kids bikes to a bike stand is just weird. Perhaps that's what merited the snarkyness from this person? The obligatory free bike storage? Velo is very beautiful in a minimal tiny space. There are like three bikes in the space that are very very expensive. Velo seems exclusive to serious wealthy bicycling pros. There is definitely a niche and Velo has found it. For the rest of us neighborhood plebeians Enoch's Bike shop is friendly and welcoming and affordable. read more

We all know a flat takes about 10mins to fix up on a bike. I showed up here 45mins before they closed and the d*ckhead at the door told me, "we're already working on one bike." So because the guy was too lazy to do a 10min bike flat I got turned away at the door. In other words f*ck this place. read more

Whether you're a pro or beginner, this is a great place to learn and get answers to questions without feeling judged. There's no ego here which is awesome because you can feel comfortable asking questions. Selection is well curated and everyone is really nice and considerate. read more

Worst bike store in NYC. I live pretty close by and gave it several chances but never again. It's almost like they don't want the business. Never acknowledge you come in to store and are waiting. I brought in a new bike, felt a little issue with front which needed a spacer. Guy wanted to dismantle new bike for $150 to check it. I declined and asked to just fix front issue I had described. I was then told they don't have the tool to do the work. I left, bikes up to Toga, they fixed in 5 mins and charged 9.95. Unbelievable. I hate hate hate Velo, pack of full of shit dickheads. Stay clear if you have any sense. read more

NYC Velo West is fantastic! Really great service, great product selection, expert repairs, super knowledgable - plus, they're conveniently located near the Hudson River bike path. They consistently go above and beyond what I would expect from a bike shop and go out of their way to provide extra information and recommendations for bike maintenance + NYC-specific cycling routes. read more

Definitely above and beyond here. Dropped in on a whim to see if they had a certain Brooks saddle after calling 4 other bike shops and getting denied. Didn't have it at this particular shop but the owner, Andrew I believe, called over to his other store in the East Village and ended up bringing it over himself the next day for me to pick up. Super chill employees and clean shop. Conveniently located next to the Intrepid off the Hudson River bike path @ 45th and 11th. Bonus: It's right next to the new Gotham Market West (think mini-Chelsea Market type spot) so I was able to grab a pint while I was there. read more

I love this store but I have to say that the guy working at the front desk is always nasty and always making me feel like I'm an inconvenience! I never write yelp reviews but he really got me upset yesterday ! read more

Stumbled into this gem after popping a tube while riding down the west side. Everyone was super friendly, knowledgable, and genuinely helpful. Highly recommend this spot! read more

I really love supporting local businesses in Hells Kitchen and needed a pair of spinning shoes so I stopped by Velo around 8:15 am on my way to work. Tim was more than helpful, and explained the shoe options and the differences for each. Even though the store is small in size, they seem to have a lot of inventory; everything you need from accessories to helmets, backpacks and gear. The store is very well laid out, not cluttered or cramped with random things. You can tell that the merchandise is planned and caters to the needs of their clients and the Manhattan terrain. I ended up with a pair of Giro shoes which seem to be very well made and comfortable. I also needed cleats which I purchased there as well. Tim offered to put them on for me and I will pick them up after work. Aside from friendly and helpful staff, they are open early and close late (8:00 am - 9:00 pm) double plus points there. Overall, this was a great experience and I look forward to trying out the new shoes. read more

NYC Velo - Inventory - Bikes Near Me - New York, New York

This is a great shop! The service and employees are always very helpful. We've been coming here for five years now.

These guys are awesome. Came into get some things adjusted on my bike. No problemo. Free. Super helpful. The other store in the EV is dope, too. Prices are really good and fair considering the quality of their store and location. $$ more so than $$$. read more

I tried to get a puncture fixed in the morning when the store was empty but the unfriendly shop assistant told me it would take 40 minutes. Had to find help elsewhere. read more

Just like their flagship store downtown, but 1/10 the size. I purchased my bike downtown and am now happy to see that I can get repairs and gear just around the corner. They have a good selection of bikes and gear which are a bit on the higher end. Located in, but around the corner of Gotham Market West, a brand new eat, drink, bike, play store. Definitely one of the better bike shops in NYC. read more

Hi, I am fairly new to biking and purchased my first bike on June 3rd. I am a resident of Gotham West and could not be happier that VeloBike store is in my building. I was pretty clueless about purchasing a bike and had the pleasure of working with Andrew who is a very knowledgable associate in the store. He listened to my needs and recommended a great bike for me. He was more than happy to answer any questions that I had and went above and beyond to make sure I was happy with my purchase. I had also told him my budget and he was very good about working with me and made sure his recommendations did not exceed what I had intended to spend. Their prices are very reasonable for quality bikes and accessories. I would recommend this store to anyone looking to purchase a bike or anything relating to cycling. read more

I'm familiar with the Lower East Side location. This was my first visit to the Hell's Kitchen shop. Super helpful and friendly; it's the reason that going into the (right) bike shop beats any online deal you can find (i.e. it's worth spending a few extra $ to make sure you're getting what you need and want and that - if any installation or adjustments are required - it's done right). I went in for my rear wheel/tire which I had been having some issues with, and wound up purchasing great metal toe cages (which the employee offered to install quickly and did) and a helmet light. Support those mom&pop stores in NYC... while they still are here with us. Don't regret not having supported the "small guys" after the Manhattan landscape only consists of big, expensive stores and chains. read more

Dropped by here to see if they could take a look at my bike after hitting a nasty pothole on 1st Ave. The guys were really helpful, had everything fixed (even after ordering the part) within a couple days, and were really accommodating. They even fixed the brake wire for free. If you're in the area, definitely come by here, they also have a great selection of high-quality odds and ends, and bikes. read more

I stopped by to get a service, having not been on the bike for several months. The mechanic said that it didn't need a full service and that I should get outside and enjoy the lovely weather on it! He checked the brakes and gears and charged me for a brake test. Most other bike shops would have taken my money, kept the bike for days and in all likelihood not have done much more to the bike than he did in 10 minutes. Great service and honest advice! read more

Stopped in here to discuss a used road bike I was considering purchasing. The employees were extremely helpful and discussed the size of the bike with me, adjusted my seat, and answered all of my questions. Would highly recommend this bike shop. Very friendly and knowledgeable employees, and willing to help! read more

Nice attitude free employees. They have everything from amazing eye candy to commuter bikes and race gear and a solid service department. Highly recommend this shop no matter if you are looking for your first commuter bike or cx mud tubies and centerlock disc brake rotors (like me)! read more

If you, like me, are an amateur cyclist, with above average ambitions for cycling, this is the place for you. The team here is extremely knowledgeable and incredibly willing to spend time with you to discuss bike repairs and accessories. I recently participated in the AIDS LifeCycle from SF to LA. Although it was advised by Velo against making any major changes before my big ride (particularly without a formal fitting), my lower back was in agony. Wilson was able to suggest an extension of my stem and raised my bike seat, which allowed me to ride 545 miles relatively pain free and without injury. Additionally Martin walked me through various bike accessories prior to my ride, without any hassle to buy. Proud to call this place MY bike shop! read more

We are doing a charity ride from SF to LA. I had never been to Velo but the two guys there tonight (5/21) were insanely helpful - though we were just using Velo for a drop off for the shipping carrier,they answered all our questions, and even adjusted my b/f's bike after looking at his fit for neck pain. We didn't even buy anything, but they were both super attentive without any pressure to buy anything. Not your typical bike shop - will definitely buy my next bike there. Super knowledgeable, A++ read more

Great extension of their east village shop. Super friendly/skilled staff. Brought in a new frame/components on Monday without any notice and was able to have a full build by Friday. Finally: they're open EARLY and close LATE. read more