The hours posted on the website are not accurate and it looks like the hours posted on the door to…read morethe store are not accurate either because all differ from what is posted here on yelp. When is this business open for customers? Who knows. I just wasted 45 minutes getting here to find it closed because of this. Technology isn't any good if you don't use it. What does this communicate to customers? Answer: We don't really care about you or your time. Question for owners: how many hours are spent on instagram vs. spent updating basic business info like operating hours on the official website?

Best bike shop in nyc with real people. It's a good place to find an electric g line Brompton. Nice…read moreand kind and very helpful I would recommend it highly.

Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

Had to bring my bike in for a warranty issue. Everyone in the store was great!! They performed the…read moreservices in a timely fashion. I highly recommend this business.

These guys are courteous, professional and best of all, problem solvers…read more Bikes are in excellent conditions and rightly priced, rent or sale. Highly recommend Liberty Cycles!!

Went in to have two squeaky disc brakes repaired. Guy said it would be better to replace the…read moreoriginals, as repairing them would not be safe. He quoted $110 for both. He replaced the front brake with really cheap, low-quality parts. When I caught him trying to replace the rear brake with a used part, I told him to reassemble the brake; I would take it to another shop. He then tried to charge me $110 for one brake when the original quote was for both brakes. I insisted he replace the front brake with the original parts when some guy walked in claiming to be the manager; he got in my face, literally inches away, starting screaming at me to get the f--- out or he'd mess me up. Liberty used to a great neighborhood shop, but the new owners are a total rip-off. I wound up bringing the bike to NYC Bike & Scooter, where they replaced the brake pads for $40 and the bike's as good as new ! Avoid Liberty like the plague !!

Terrific service. Great staff. I must have passed this shop hundreds of times without noticing it…read more Very glad I finally saw it. I'm definitely going back.

Very friendly people came to fix a flat and the guy at the front was well informed ending up buying…read morea new shifter it was Shimano and it was only 27 I assumed a higher price based on their location. They continued to fix my flat for a little over 20.

incredible vibe! Open mics. Art. friendly lovely staff. what a lovely place to come hang.read more

TLDR: asked for a simple tire tube replacement, left with damaged carbon rims…read more I usually do my repairs myself, but didn't have any tools today, so I figured a tire tube replacement is a pretty dead simple job that any bike shop can handle. I walked into Enoch's shop last week, and he quoted me $15 and 10 minutes, and I said sure. As the service continued, I became progressively more apprehensive, but was too polite to tell him "Sorry, I don't trust you anymore. Can we stop?" 1. He clamped my titanium bike on the seattube. One should always clamp on the seatpost, so if any crush damage occurs, it would be easily replaceable. Luckily there was no damage here, but he would have crushed a carbon fiber frame. 2. Unluckily for me, I have carbon fiber wheels. He used a steel vise grip to pull the tire off the rim... I've never had to use anything other than plastic tire levers to get my tire off. This caused dent damage on my flawless carbon rim, as you can see in the attached photo (I did not know this damage occurred until after I already left the shop). I do not know if the damage is just cosmetic or structural, and I will need to contact the manufacturer. 3. When he reattached the wheel to the bicycle, he rested the chain not on the cog, but past the cog on the rear axle, then stretched my rear triangle to handle the extra width, then tightened it down (this I also did not realize until after I had left). This is basic, and so obvious. If he had simply turned the pedal at all, he would see that it's not driving the wheel... When I discovered this, I ran home to get my multitool to relieve the tension on my frame and set it properly. Luckily this does not seem to be permanent damage, as the back wheel still seems aligned properly. If I had a carbon frame, he would have snapped it. At the end he said "I'll need to charge you more, $20, because this took a long time and was very hard". So I came in for a tire tube repair, and left with potentially hundreds of dollars in damage (still awaiting manufacturer reply if the rim is unsafe to ride or not). I made a mistake of bringing something nice here, don't make the same mistake yourself.

Avid cyclist -- 200mi/wk. For a couple of months I had a creak and rattle I could not diagnose…read more BB/crank/cog/rear disc/? Drove me crazy -L'Etape, 2 century rides and lots of training miles with the problem getting worse. Jorge identified the problem -- wrong grease in my derailleur hangar. Not an easy diagnosis; but a very easy fix. Thanks!

My daughter brought her first e-bike from here, they treated her very well. She was interested in…read morethe step high wing, they showed her all the bells and whistles about that model then suggested a step thru for her, she's short. They wanted her to have the best comfortable experience with her new bike. She now rides almost everywhere! The transit Authority is losing money. Thank you to Gino for being so attentive as her salesman Wing representative.

Came in with issues after traveling here with my bike for the 5 Boro Tour. They were super nice,…read morethorough, and quick. Very impressed!

Couldn't agree more. Bike repair shops in NYC aren't always top-notch, except Kickstand. The guy (…read moreBen) made a very good first impression; he reeks of knowledge and identified the issue with my gearing just by the sound. He fixed it that afternoon. I'm a happy customer; definitely will return. I've finally found the perfect hospital for my bike.

Outstanding customer service. Elite mechanics. Competitive prices…read more A rare Triple Crown!

I'm really disappointed with the service I received over the phone today from employee Christina…read more I had called earlier in the week to ask about a quick stem swap, and the gentleman I spoke with was very helpful...he told me no appointment was necessary and it would only take about ten minutes. Since it's a busy spring weekend, I called back today just to verify they could still fit me in before I made the trip. The employee who answered, Christina, was incredibly rude from the start. She kept talking over me, claiming she "heard FRAME" when I clearly said stem, and giving me conflicting info about needing appointments days in advance. When I mentioned the conflicting information I'd received previously, she snapped and asked, "Then why are you calling?" It's shocking to be asked that when I'm simply trying to be a responsible customer and check shop capacity. While she eventually tried to backtrack and say I could come in, her initial attitude was completely unprofessional. I hope management addresses this, as the "manners" displayed were uncalled for. Lost a customer to the shop.