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    Nyhus Family Sales

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    Services - Nyhus Family Sales

    Routine automotive maintenance

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    8 years ago

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    Norseman Motors - 2012

    Norseman Motors

    (4 reviews)

    I am not one to bash a business but I'm floored. I have…read moregone here twice and not happy with either trip Last year my A/C needed to be recharged so I took my car in and they went against my wishes and ran a leak test instead of just recharging it. I went just a while ago this year to get a transmission flushed and yet again. They went against my wishes. Within 6 hours of looking at my car they said I had x number of things wrong when IN FACT I only needed a flush. They had called and told me my transmission was bad and I needed a new one and that they couldn't do a flush because there was metal shavings inside from the cv axle that was " put in incorrectly" by my father who is and has been a mechanic for 25+ years. ( there wasn't metal shavings it was dirt, mud, and leaves stuck inside) I wouldn't ever chalk anything up to being sexist but I could tell they just saw a girl who knew little to nothing about vehicles. After this whole ordeal I took it to tri state off 59 and had someone who ACTUALLY knew what they were doing Make it make sense Norsemans, I'm beyond pissed that you guys would care about quantity over quality.

    Costumer service a 0! Like how do you treat a costumer that way after I pay $75 for just a oil…read morechange? So I came to get a oil change and about a mile before I arrived my motor in my car started knocking and as I pulled up to the oil change place my car shut off. I got it all the way in and explained to them what was going on with it and that I needed a oil change. I told them my motor has a warranty on it through norsmans because they blew up my original one when I brought my car in for a coolant leak beginning of summer. I sat in the waiting room as they looked over my car, changed my oil and filter. They had someone from the other side come over to look at the car. They said I definitely had something going on in my motor. I said ok well are you guys going to give me a lonar car so I have something to drive he said he had to call over to the service manager to see what he wants them to do. I pay for my stuff get my paperwork and they tell me have a good day. He said Cortney the service manager said to send me on my way. I go what do you mean send me on my way? I can't drive my car like that. The motor is knocking and the car shuts off. Also I have my 3 year old daughter with me as this is all going on. I told him I'm not driving the car anywhere and refused to take it . So I walked over to the other building and the kids are driving my car out parked it on the side of the building with my car running as the motors knocking. So I went and shut my car off at this time I am boiling mad! Like how are you going to leave my car running while you can clearly here the motor is wrecked! Why so it can cause more damage? Not to bright! What really made me upset is that Cortney the service manager told them to send me on my way! It's winter I have my 3 year old daughter with me my car isn't working it drives barely but after being stranded on the side of the road because of 2 motors they already put in my car I'm not going to drive it until it's fixed. How do you tell your employees to send a paying costumer on their way in a broken car? Without even trying to fix it? I can't believe how rudely I was treated. Let me remind you that this whole situation was not my fault I never asked for this to happen for them to wreck my original motor because of carelessness. I understand they are sick of my car but believe me I'm just as sick of it as they are but to be treated like that. That's horrible. I use to come here with all my cars definitely is not the same anymore. If I could give a zero I would. I would highly recommend that if you have any kind of engine related issues to take your car somewhere else. Trust me!

    Nyhus Family Sales - autorepair - Updated September 2026

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