11 year customer (without any problems) In need of a sensor replacement and new yard signs since…read moreNovember 2023. Unfortunately I agreed into an additional one yr contract with a locked in price. I have spent an unreasonable amount of calls and time on hold (phone logs of over 5 hrs) without any resolve and complete run around. Bottom line: there is no local technicians or local representatives who can deliver these items, no shipping to Hawaii. ADT will not allow a mainland delivery to another address. Repeated promises, agents who read from a script, call backs without solutions... They have no local support and can not provide ANY service here in Hawaii. No choice but to report to the BBB and change companies. ZERO stars- consumers beware!

ADT is a predatory business. Once you sign the contract they bill you for services that your house…read moreis not setup for. On top of that, they do not answer our multiple calls/text messages AND they want us to pay $1682.53 to cancel their crappy service! We recently bought a house and the previous owners used ADT so we thought it would be convenient to just reactivate the service. We signed the contract to reactivate the previous service on 7/14/23 with Fred Jubrail. He said he can have a tech come out on 7/25/23 to reactivate the system (never mentioning that cancellation of the contact has to occur in a 3 days window from signing. Sneaky!) On 7/24/23, ADT send a confirmation reminder but the timing is wrong. We scheduled for 12-4pm and on the confirmation they said the tech will arrive 8-12pm. We don't live at the house yet and it was on a weekday, so we have to set aside time to meet the tech there. I had to call ADT twice to rectify the situation, they said OK the tech will come from 12-4p. Day of, the tech completely missed the window and comes at 4:30p (but was very apologetic and kind so we figured we would let this slide). He ends up confirming that we are paying for video services but none of the cameras on the propriety are from ADT. This means ADT was charging the previous homeowners for video service too that they weren't hooked up for! Later that night, my husband and I get 20+ notifications about all the motion sensors being activated. It's like an onslaught of fake alarms (house is still empty so nothing should be triggering it). Seems the motion detectors are too sensitive or faulty. The next day I sent a message to Fred Jubrail who had promised to be my point of contact for any ADT issues, regarding the camera issue and the overkill of alarms, but never received a response (text on 7/26 and again on 8/2). I called him, no answer. I tried the area manager and the region manager, none of them answer and one of them doesn't even have a voicemail setup for his work phone. I'm being ghosted by these scammers. At this point I call ADT directly trying to cancel my service because nobody is providing any type of service. I was on hold for 45 minutes to even speak to a rep who then told me it's $1682.57 to cancel the contract since it's been over 3 days from the signing. She can't even transfer me to a supervisor and can only promise a call back in 24-48 hours. This is unacceptable and dishonest! I can't believe a business is run like this and I'm going to pursue legal action if necessary. I filed a complaint with the BBB if they do not cancel my service.

Dave is efficient, reliable, friendly and does good work He makes sure to understand what your…read morevision and wishes are then does the job quickly and it's done according to your plan but will bounce things off of you to make sure you understand how things will work

Because my work I was unable to be home to install a ring floodlight cam I bought from ring.com…read moreReplacing an existing flood light basically replacing a light fixture. As normal I go through Yelp to look for a contractor. The owner David replied back Yelp, if everything straight forward it would be $600 and install and set up the phone. I did my research before I contacted anyone it will take roughly 15 minutes to install a floodlight cam from Ring The price $600 was over exaggerating. I really don't want to leave bad reviews but I think this is a bad experience taking advantage of people money. I got the job done with a honest electrician that I found on yelp for $80 which save me $520. Bottom line is do your research first before you contact any business.

We had issues with our electrical outlets so I had called DS electrical and spoke with Lawrence…read more He and Angelo were able to replace 7 outlets. They were quick and efficient. The cost to complete the job was reasonable too. Will definitely contact DS electrical for future projects.

Super helpful and helped me troubleshoot. He saved me so much money as the problem was not as…read moreserious as other electricians were trying to tell me it was. So grateful!

Gisele at the Blue Shield Elderly Independence Division truly deserves a glowing commendation for…read moreher remarkable professionalism and compassion. Her assistance in choosing a 24/7 fall‑detection watch for my 98‑year‑old father with dementia was exceptional in every way. Gisele devoted a full 2hours to carefully walking me through every feature and service option. She clearly explained that the watch continuously monitors for hard falls and sends instant alerts, even if my father cannot reach a phone, and that it operates reliably day and night to provide constant protection. She also emphasized that emergency notifications go directly to family members so there is no delay or uncertainty when something goes wrong. Gisele aslo thoroughly demonstrated the GPS location tracking and heart‑rate monitoring, which are absolutely critical for my father, who can wander and is unable to reliably state where he is. Knowing we can see his real‑time location, monitor his heart rate, and that he can contact his children or 911 in an emergency gives our entire family tremendous peace of mind. Gisele repeatedly reassured me that this system is designed to safeguard him and keep us fully informed. What impressed me most was Gisele's warmth and empathy. She never rushed the conversation, answered every question in plain languageI could understand, and always spoke about my father with deep respect. She transformed what had been a stressful and emotional decision into one that now feels confident and secure. Because of Gisele's dedication, I am convinced my father is far better protected, and our family can finally rest easier knowing we have the right watch and support in place.

Yes, very recommended! When you visit a company like Blue Shield security, you never know what to…read moreexpect little. Could you imagine that it was amazing and had wonderful service and great people?

Several technicians tried to fix my new key pad problem, and finally Wendell showed up and in no…read moretime fixed the problem and we are so pleased. He is very knowledgeable and very professional. He addressed all questions and throughly answered all questions . Awesome technician! It was worth the wait for Wendell .

Well they've been very responsive to when I need an issue fixed or an upgrade on systems. Just put…read morein a more modern system my other one was 15 or so years old as well as a new outdoor camera systems. Being it's 2025 there's convenient phone apps for both so you can access to monitor or change things from anywhere. The tech I've always used and ask for is Wendell. Not only technically competent but treats his customers as he would a friend. He's available even off site to help or answer questions. Outstanding young man!

I was in the market for some awesome Home Security Cameras and seeing the 5 Star Yelp reviews made…read moreme inquire! After shopping around; doing my research, comparing 2 other companies products, and service maintenance fees, I'm happy to say that I have chosen a great deal! The first company quoted me for 4, 4.0 Megapixel Bullet Cameras which costed more and come to find out, they weren't in business very long; don't have as much man-power for maintenance and not as reliable. The second company didn't impress me; they didn't even use Bullet cameras - only Dome; but I was told that Dome cameras are better for indoor because of dust/cleaning, so I'd rather have bullets. I decided to keep shopping around and research. 3rd times a charm! I bought an 8 Channel NVR and installed 4, 4K 8.0 Megapixel Bullet Cameras - Best Clarity I could find - made for outdoors. I also purchased separately; a 4K Monitor at BestBuy to view at home. It's cheaper to buy your own monitor. Lifeline Fire & Security is well worth the price and I have room for 4 more Cameras on the 8 Channel NVR for future camera add-ons. Clarity is great and it's so fun and convenient to view Live from my App when I'm away from home. Lee was very helpful in explaining the products and installation, programming, maintenance fees, during consultation. Ernie and Ray installed the cameras in one day and returned to tweak it after. With some help from their other tech guy Stewart; trouble shooting the App and adjusting Playback - all worked out well! Customer service from Marissa is excellent! She is very nice and helpful. Very reliable service. Mahalo for excellent service and look forward to doing business with you in the future.

I cannot say enough great things about Lifeline Fire and Security…read more. Mahalo plenty to Marissa for taking care of me when I called in with a security alarm connection issue. I truly appreciate the time you took to talk with me about my alarm system..You took common courtesy to an uncommon level and I'm so grateful for your help. Ray you're the best! I appreciate your time and patience spent repairing my alarm. You went above and beyond, warmest thanks.

I touch bases with Tech Tronic solution as there are a lot of others which are not so reliable…read more Brandon came within the hour and troubleshot my printer to perfection. He also assured me that he would come back if there was further problems. I didn't know his price was more than fair and he did an awesome job. Would I recommend this company? Most definitely! Thanks Brandon and. big hug.

From the owner: At TechTonic Solutions, our goal is to provide the best possible service to our local community to…read morefurther enhance the islands. We believe in order to do this, we need to keep our talent local. When you call, you won't find yourself talking to someone in another country or the mainland. All of our techs understand the local community and their needs because they also live here.