AVOID. There are better realtors in the area. I was treated terribly when they (incorrectly) lept to the conclusion based on their own disorganization and inaccurate notes I was fraudulent! They are incompetent and inexperienced with raw land. I contacted O'Brien last year for help knowing the value of a small plot of raw land my father wants to convey to me. I don't want to spend money and time having him convey it to me until I get a sense of its value. They assigned it to a realtor who for over a week gave me wild over estimations of it's worth because she was LOOKING AT THE WRONG LOT. I could immediately tell from the photos she sent me. It was some distance from the actual plot which I could see on the county GIS map. I stopped pursuing this with them and told them I would revisit it in the coming months after I took care of other things. I called them a few weeks ago and they assigned it to JOAN HARRIS. We talked about the lot and she said she would research it with the county. I told her my father wants to convey the land to me, but I wanted to get a sense of its value first. She said she would look at the lot that week and get back to me. When several days passed and I hadn't heard from her I texted her- no response. I called her and asked her what she found. I asked her to hold on while I grab and pen and she said NO, she said would no longer talk to me, would only talk to my father. I reminded her I was going to inherit this lot- and I would be paying lawyer fees to prepare and record the deed and enlisted her help to know if this was even worth doing. She said she would ONLY talk to my father and refused to give me any information about the lot and hung up. This was unprofessional at best. Shocked, I called the office and talked to the office manager. She claimed I told them last year my father was deceased, and now I've changed my story. You mean the agent that looked at the WRONG LOT last year made incorrect notes? Not surprising. I NEVER said he was deceased. She proceeded to tell me the lot "might not even be worth the assessed value" because it's not buildable- now. In fact I would learn later it's potentially worth 2-3 times the assessed value. These people have no business selling or advising on raw land. When I finally realized I need an agent that specializes in raw land I found a fantastic one with an ALC designation. The difference in knowledge and investigative skills was striking. He has a sophisticated understanding of how raw land is bought, sold, developed, built, and potentially valuable. It turns out a large corporation owns most of the lots surrounding my fathers. In fact when I reached out to them, they are very interested in buying it. MD land records- something an O'Brien agent could reviewed- show this company bought identical lots for 3x the assessed value several years ago. Had I listened to O'Brien I would have gotten absolutely nothing from a sale. O'Brien was very, very wrong about it's potential value. AVOID them. read more

There is a statement from the owner of the company that he reimbursed us half of the fees. I am only seeing his response now - years later - but my documentation is he offered us $500. We thought the offer was so awful and wanted to be done with the company my recollection is that we did not even take that. If he has documentation that he sent us $3500-$5000 for damages and lost rent I would be interested in seeing it because I did not receive any money - I lost $10,000 by entrusting my rental business to this company. read more

We used Jimmy Hayden as our property manager at O'Brien for two years (Oct 2016 - Dec 2018). We were very unhappy with his lack of communication on what was going on with our tenants and the repairs they were requesting. The very worst part is when he became an advocate for our tenants and stopped working for us. First off, he listed our house under the rental market value by at least $200/month if not more, he didn't even give us a copy of the renewal lease, he signed for us (we had agreed to renew the lease), but never let us know he signed for us and never sent us a copy until we requested one. He had repairs done without even telling us and he did a poor before move in report and took unclear pictures. He even told me that if we sold our house to the tenants he would be their Realtor not ours. This was a very immoral thing to say and if our tenants had of bought our house and he worked for them , well, that would be unethical. That was the last straw. Fortunately, at the end of 2018 he was no longer our property manager and Roland Mellies became the new property manager for O'Brien. This was excellent. Roland was everything Jimmy was not. He made it clear he was to work for us, he communicated very well with us. I will be leaving a separate review for Roland. read more

I have used Obrien now twice in the past couple years. Jimmy Hayden has been my realtor both times and couldn't have asked for anyone better to help me through the process of home buying. Hoping not to move for a long time, but if I need to or if any of my friends or family do will be using and recommending both! read more

As an agent who works for O'Brien, I can say that we have an excellent team of highly motivated agents who specialize in the greater Southern Maryland area. Whether you are renting, buying, selling or are transferring through a military assignment, our agents are extremely knowledgeable and dedicated to excellence service. Come stop in and let us show you the expansive inventory we have to offer! read more

So far my experience with the property management arm, from the tenant perspective, has been incredibly disappointing. The property manager only responds to easy requests. I've had a couple of requests, that really impact my household, in the system for about a month that are still sitting there with no action. Even my subsequent requests for status are ignored. read more

Wow! I've never had such an unprofessional exchange with a realtor in my life as I had with one in this firm. Ever.

Property Manager Jimmy Hayden did a nice job with our waterfront rental property. We never met face-to-face so I can't comment on his interpersonal skills. He did respond to emails promptly. He also updated to electronic records-keeping and direct deposit of rent receipts. read more

Renting with O'Brien was smooth and easy. Jimmy was a great landlord and was quick to assist with any concerns or troubles during the time we had the house. Jimmy and his crew are good about email reminders for the changing seasons as well as weather updates. Great company. read more

Not a good experience . The most unprofessional realtor I have ever had and we have moved a lot. Would never use them again. Felt very manipulated. Came 12 hours for an apt and the realtor had set the wrong date. Then when signing a 1 year lease was told a big story about how he wanted a 2 year lease when the info clearly stated 1 year was acceptable. read more

We had a terrible experience renting from this agency where we ended up out of pocket a lot of money where we shouldn't have been. I would not recommend renting from them. They did not follow protocol or the terms of our contract and we are seeking legal advice. Save yourself the misery and don't rent with them. read more