I love O'Connor's. They have a great selection and almost always have what I need. They have not let me down in the 2 plus years I've lived locally. Oh and let's not forget the creepy part. They have high school girls working the registers. Enough said I think. read more

Pros: Local store, better deals Cons: Lack of professionalism (especially from the younger staff), higher prices, and they don't honor TrueValue rewards points as they should I'd like to keep coming back here but I just don't get a good vibe when I walk in... read more

We've lived in the area for 30+ years but only recently have we gone to O'Connor Hardware. They were the only place around that could fix our leaf blower, had the salt compound we needed for our ice dams, and that had the igniter kit that we needed for our 12-yr-old (bionic) Weber gas grill. I had to call re: the latter, and once they said they had what I needed, Brian asked when I'd be coming in and then put the product at the customer service desk for my convenience. That way, I didn't have to go through the story again and cite the part numbers. The place is arranged neatly and orderly and is a welcome change from the Lowes/Home Depots. Everyone is friendly and knowledgeable. Am not thrilled to be called ma'am, and I don't think I look old, but if that's going to get a sweet and pleasant college kid to help out and be respectful, then that's ok. The hardware store also sells Eastern Sheds, about four of which are displayed on the parking lot outside the store. Not sure we'll buy it through the store, but it's nice to know we can check them out "live." The setup of the parking lot doesn't make sense, but I've been here enough to know that you have to go around the perimeter and then enter near the store. I'd give 3.5 stars, as it's only a hardware store, but am rounding to 4 cuz I'm feeling generous today. read more

Last week my gas grill would not work. I bought the gas grill at O'Connors hardware store. I thought it could possibly be the gas tank so I loaded it into the car and the general manager Kevin B showed me by taking a brand new grill outside putting the tank on and lighting the grill. I proceeded to go home and have my neighbor mount the tank into my Weber Grill. It's still did not work. I called Oconnor's and Kevin B went one above and came to my home diagnose the problem and got me up and running. This is one of the best customer service resolutions I've have ever experienced. Not only is he a fabulous member of the team I have had many interactions and many departments with the same quality attention. I say go Oconnor s read more

This hardware store is smaller than Lowe's and Home Depot but it seems that the employees are more helpful. Almost everytime I visit, one comes up to ask if I need any assistance in finding what I needed. As I don't browse hardware stores for fun, this service has been pretty useful. read more

You have to appreciate O'Connor from a perspective of not having any comparable hardware store around. I had shopped there for 35 years. In the area I live in now I go to Home Depot, somethimes to Lowe's, and to a smaller hardware store called Westgate which is in Olathe KS. The closest Home Depot is 26 miles. I can always remember the young kids at O'Connor who tried to be helpful, but they had no experience and at best maybe knew where an item was. Try asking the young person about matching a #12 x 3/4 sheet metal screw. This is now true everywhere you shop. Old. old timers may remember a hardware store in Concord center packed to the ceiling with items, and you could ask the older, experienced gentleman running the store almost any question and get an answer and a solution. I am sure that the brighter young kids at O'Connor went on to college, and business school, and now manage hedge funds someplace and have a zillion dollars, but they knew next to nothing about hardware. I can remember bringing part of a green colored downspout to the paint department and the person working there would not do a computer match because it was not a "flat piece" and I had to find another person to do the job right. Even with all of this the average experience over all the years was positive. I could go to the repair department and get many questions answered. I have a large Ariens snow blower from O'Connor. When I needed warranty covered repairs and other recalls, I could get them to pick it up, they would do the warranty work without question or cost, and deliver it back to me. Do you see: I could go to a neighborhood place and get important work done, and this was true over the years. So I think the Billerica people should appreciate what they have nearby. The track record of this store over the years is very good from the point of view of the average homeowner who is not a super-DIY. read more

I have been going to O'Connor Hardware for various household projects for many years, although Billerica is pretty far from Cambridge. After disappointing experiences at the big box stores and some of my locally-owned hardware stores, it is refreshing to deal with the folks here. The service is personal, polite, and helpful, and they have a great selection for a local hardware store also. I prefer to spend my cash here vs. Home Despot where I can't even find a person to help me. read more

The staff is very knowledgeable and has given great advice for all the home projects we've done so far -- replacing valves, sinks, toilets, small electrical questions, etc. I also needed some outdoor seating recently when everyone had already put away their chairs in storage and they were more than happy to take them out for me to purchase, when at other stores I had been turned away because the chairs were "put away". All in all they are very helpful, and will try to help you find the best thing for your project, not just the most expensive option. read more

We've used O'Connor's for our personal needs and for rentals - both were EXCELLENT experience. We recently bought a leaf blower here and my husband was thrilled with the personalized service (and the follow-up note we got in the mail thanking us for our business). I did a rental for Girl Scouts the other night through them and they were wonderful to work with - gave us a discount and made the process extremely smooth. Everyone is always pleasant and helpful - I don't think I've met an employee that didn't go out of their way to assist me. read more

Good stuff. Sometimes pricey but usually worth it. Convenience is a huge plus. They have a great selection and lots of things most places don't have. read more

Great place for rentals, garden supplies and everything else including propane. Last of the family run hardware shops around. When ever I can patronize the small guy I do. read more

I like Oconnors, a bit pricey but the employees are helpful and knowledgeable unlike Lowes or Home Depot. You never have to look far for help. Not a fan of the repair part. Had my snowblower in for repair 4 times this winter, very expensive and each time it broke after 1 use. Also had them put screen on my sliding door and it wa way overprice and my door came back pretty scratched up. I won't use them for repair again but i still like the store. read more

Love this place. Employees are professional and knowledgeable provide so much more help than a Lowes or Home Depot. Although the prices may be slightly higher is well worth it for the customer service aspect. They also carry a wider array of options of some specialized products like hinges and other hardware then Home Depot does. Stores like Home Depot provide 0 customer service the only carry products that are popular making it hard to find the specialized product that one may be looking for. read more

Called to check on an item that I got a rain check for was transferred to different persons they all said that rain check isn't acceptable because the cashier missed informed me about rain check they said even with the rain check if I didn't pay in advance the rain check isn't good even the manager "problem solver" said the same. so when the manufactures have a promotion the store keeps the stock and benefits from it later by not accepting the store rain check. read more

Home depot ain't got nothing on O'Connors! The staff here aged 16-60+ are ALL knowledgeable and friendly. It amazes me every time I go in with a small piece of something weird from my house and ask an employee how to replace it, they always have a solution and 90%+ it works! The only time I go to HomeDepot is when O'Connors doesn't carry it, and that's rare. read more

A family owned hardware store well stocked. It's like a small Home Depot with unique items. A great place for your DIY projects & has a lot of items for landscaping. I grew up going here, it's loved by the locals. Great people & service! Highly recommended! read more

I love this store. Bigger than most hardware stores (it used to be a Purity supermarket) so they have a lot of merchandise, but not overwhelming like Lowe's or Home Depot. I went in today for some very specific shelf support pins for one of my cabinets. I showed a sample to the salesperson, and he walked me directly to where those pins could be found. Then I wanted some latex paint hardener. They have a really big paint department, so again I asked a salesperson and again they walked me right to the correct shelf. The staff know their merchandise for sure! The store is a bit of a ride for me, but I'm never disappointed with O'Connor's. read more

This is a gem! While setting up a temporary costume shop down the road we found everything we could need from padlocks for the trailer to shrink wrap for the palettes we shipped back to LA. Helpful and friendly staff. For everyone in Billerica - support your local hardware store! We were happy to. Plus we bought an awesome duck tape measure... read more

Love all the odds and ends they have and the employees are usually very helpful but today the guy in electrical was just downright rude. I was looking for a plug to fix an extension cord and he showed me where they were then held up a big round one. I grabbed a little extension cord nearby to show him the plug style I wanted (a rectangle), described it with the colors, and he grabbed a different round one. I didn't like his attitude already so I said "Thank you, I'll just look for myself" and went to look for the one I wanted. He replied, "Sure, just look at all of them, they're right there". Wow. I found the one I wanted in seconds and held it up to show him and said "This is the one I wanted". He said "Then looking around worked". I just grabbed a few and left. I worked my way to the front of the store and asked for a manager. While waiting for the manager, I saw the guy from electrical walk out the front door. He came back a few minutes later with a slice of pizza, grabbed a blue PowerAde from the cooler, punched out and went up the stairs. I told the very nice manager about my experience and told him about him getting his lunch on company time but forgot to mention that he stole a drink too. This was my second time in electrical and he was pissy the first time but not this bad. I will continue to shop there for my bits and pieces, but will go other places for anything electrical. I don't need that kind of attitude from someone they're paying to assist customers. Employees in other departments manage to not be condescending, and they even smile, but this guy is a bad apple in the basket. read more

Kids that work there are very polite and hard workers - However the Paint Department CANNOT mix paint at all - cannot match colors

This review is about their propane filing "service." If you drive to a gas station with half a tank of gas, would you expect to pay for a full tank of gas, even though you only need to buy half a tank? Well, that's how things work at O'conners True Value! If you come in with 1/2 tank of propane in your tank and you need to fill it up, they charge you for a full tank! I had a very large RV-type tank to fill up, worth about $50 in propane. I needed half a tank, or about 30 lbs of propane in this tank. Instead, they wanted to charge me for 60lbs of propane!! O'connors preys on people not noticing that they are getting ripped off every time they get a tank filled. Even if you have the smallest amount of propane left in your BBQ grill tank, if you fill it at O'connor, you are paying TWICE for that small amount left. There should be (and probably are) state and federal laws against charging someone for things they are not buying. O'connors seems to be breaking the law here, to me. I know if I pulled up to a gas station with my car at half a tank of gas, then the station charged me for a full tank after filling up, the federal, state and county officials would have a field day. Maybe someone ought to report O'connor's True Value for the same type of violation. Watch out! Don't get your tanks filled here. Go anywhere else you can... that has a meter, so you can pay for what you need, not a full tank every time. read more

Having purchased a house in Billerica I was originally delighted to see an alternative to the Big Box Stores that I usually buy my DIY products from. O'Connors are definately more expensive ,but I would much rather support a local Business so I did not mind paying more initially. Not having yet purchased a Lawn mower I decided to rent a mower from O'Connors. I picked it up at about 7pm after work and brought it home hoping to mow my lawn that evening. I carefully followed the Instructions but could not get it to work. The next day after work I brought it back to O'Connors half convinced that I was just doing something stupid and that they would immediately get it going. When I brought it back I was told that the mower had not worked for days and that I never should have been allowed to rent it. O.K . These things happen. I wasted an Evening but I understand that people make mistakes. What really P*SSED me off was that they insisted on Charging me because I had waited a Day to return it. Baring in mind that I picked it up at 7pm and they closed at 9pm that did'nt make much sense to me. I left the store and drove to Lowes in Lowell were I purchased a new mower that I would most likely bought from O"connors otherwise. Since then I must have spent 6-7K on material to fix my home at Lowes and H.D that O"connors would have definately gotten if somebody had simply apologized and refunded the small rental fee for a Mower. read more

I have lived in Billerica for over 60 years and dealt with O'Conners in more ways than can be imagined. My father was a close friend of Jerry's (now deceased), is alive and well, and living with me now. Jerry O'Conner started the business in a house located in Billerica center. You went to O'Conners because they were close and if you couldn't find what you needed you went to the basement with Jerry and usually came away with a fix. That is how O'Conners was built by Jerry, and this is pretty much how the business runs today. O'Conners is not the store you may think it is any more. Most prices are grossly inflated, and an example may be a Toro electric snow shovel. everyone else sells the tool for $100, O'Conners sells the tool for $200, or the wheel barrow that cost $30 more than advertized by True Value. This is typical of O'Conners hardware. Additionally they will not service anything bought from other dealers or stores, and are often rude when letting you know about that. do I like O'Conners? For certain needs they're the place to go if you live in town and know you'll be charged extra to begin with. But, unlike the woman from Cambridge who is obviously wearing rose colored glasses, I would not travel 25 miles, or even more than 5 miles, for extremely high pricing, poor warranty service, and a rude sales staff. Buyer beware. read more

I bought a $2099.99 Aiens 28" Professional snowblower from oconnors on 15 Dec 2013. I used it once in the snowstorm that happened the following week - which also happened to be the day that oconnors delivered the snowblower. It worked OK. This morning the snowblower will not start. It won't even fire. It seems to be a monday morning machine - complete crap. I'm done. I want it gone. I want my money back. Oconnors refuses to take it back despite that it is obviously defective. I had been a good oconnors customer for many years up to now. No longer. I'm done. read more

I wish I could give them zero stars. I have spent thousands of dollars here to buy better grade machines but I have had problems with them each year. They then come to pick them up and charge me a fortune to fix them. This weekend I called them 3 times to service the snowblower I spent a small fortune in only to be told they're too busy and they'll call me back. 3 hours later and I have yet to hear from them. I purposely bought from oconnor because they service the machines and I am so disappointed. I post this so people will save money and go to a place with good products and good customer service. read more

Kudos to O'Connor Hardware. My snow blower stopped shifting during a previous snow storm. I called several places locally and none could pick it up to repair sooner than January 8, except O'Connor. They picked it up last week, performed the repair and delivered it this morning just as a large snow storm was beginning. They saved me a lot of shoveling and headaches. read more

I want to give 2- 5 star reviews. One for John & the other for Tom who work in the back of the store in the screen repair/ glass dept. Both of them went above and beyond to help me with my project. Have been going there for more than 30 years. read more

I went in to buy a new gas grill expected to have to lug the box home and put it together, was pleasantly surprised to learn that assembly and delivery were included. I picked up an extension chord for the grills rottisserie but picked up the wrong one ,called them up they sent the correct one out and took the wrong one back as an even swap... I've been going to this store since I moved to Billerica , Always very happy with the service ... read more

This place rocks! This is a HUUUGE hardware store. You never say, " I wonder if they have it?" like most small hardware stores. They are not small but they are locally run and support the community as well. Contractors from miles away pass the Lowes and Home Depot and prefer to go to Oconnor Hardware? I am lucky to live in this town and have this resource to help me maintain my home. They are actually an amenity to the town? Seems weird to say that but once you go there, you will know what I mean. I'm not related...Just a fan! read more

Normally our go-to place for pro quality tools and supplies, surprisingly good for a suburban hardware store. The younger staff tho. The kid they left in charge of the paint section today just advised me to put "any latex" on an outdoor cement retaining wall. Really? He didn't even talk primers... I really hope this place can afford to keep some more experienced staff. read more

Great service and selection. They even sent a personal thank you note when we bought our snowblower. No sales pitches, just good advice.

I purchased an echo 770T back pack blower from O'Connor Hardware in the Fall of 2013. This was a big jump from me from using a small one previously. I had awesome I mean awesome experience with the blower. I always use Husqvarna 50.1 premixed fuel. It costs so much more then regular fuel and the premix but it's all around better. In the Fall of 2014 I started noticing some problems with the blower. I would use it everyday after work and blow leaves off my lawn. Every day. The blower was starting to stall while giving it gas. I brought it to O'connor and they fixed it within no time. Some how dirt got into my carburetor. I had the same problem maybe 2 weeks later and brought it right back they fixed it free of charge. I used the blower a couple more times before winter and the blower was acting up again. Next thing you know it was winter and I didn't bring it in for service until last week. The mechanic ended up changing the carburetor and didn't charge me anything for the repair. Awesome customer service at this store I recommend it over Home Depot all day long. Thanks O'Connor Hardware Dave Graz read more

O'Conners started in the ground floor of an old Victorian house in Billerica center. My first visit was in the early 1960's. The family atmosphere didn't changed in the next 50 years and two locations later, still the same family, same attention to detail and customer service you won't find at the big box stores. Clearly they can't compete with box store prices, but they tend to have better quality and you won't go home with the wrong part if you consult one of their friendly staff. That said, I do agree with the other commenters on small engine service, you are better off going to a specialized small engine business for repairs, it's not their (O'Conners) core business. read more

This is generally a great store, and I was close to awarding 5 stars. But a handful of things make me knock off one star: 1. The conditions of their coupons and specials can make check-out a frustrating experience. Oh, this item doesn't count because it's made by this manufacturer. And this item can't be applied to the total because that's a sale price. And you can't use this coupon for this because you already used that coupon for that, etc. etc. 2. The quality of the help ranges wildly from spectacular (knowledgeable employees who are very accessible) to awful (either non-existent, or all the high school employees are herding together in one of the aisles, joking around and ignoring customers). 3. Snow blower service and repair is generally quite good, though this year it took 6 - 7 weeks from initial phone call in October to delivery in December to get my machine completed. (But in fairness, all snow blower service departments are, um, snowed under, due to the horrid winter last year.) 4. The quality of some brands carried by the store is marginal. But I think this is true of all TrueValue hardware stores, which face tough price competition from the big box stores. In spite of the above, O'Connor still provides a convenient, personable, and well-stocked alternative to the bigger chains for those in the 'burbs northwest of Boston. read more

Disapppointed. I went into O'Connors to purchase new hardware for my kitchen renovation. I was surprised at what a nice selection they have. Trouble is; it isn't in stock and their ordering process is broken. I bought half the supplies I needed and filled out an order form for the missing inventory. I was required to pay in advance for everything. Was told they reorder every week, so I sat back and waited for the phone call. That was close to a month ago. I went in last week to check...nothin'....went in today and it turns out they did not even order half the needed hardware. So I got a refund, and am back at square one. Andy the manager kinda grumbled an apology, but I wish I could get the month back I wasted, Now I have to start over again. Bottom line: go to a large chain that actually has the hardware in stock or you are just wasting your own time and being billed for something that was not delivered. read more

I have bot lawn tractors,snow blowers, rented thousand of $ worth of equipment, over 20 years. My lawn tractor which I bot from oconnors, has been a problem from day one. I just spent $370.00 on 7/16/14 it, took them 3 weeks to fix the machine, I used it twice then it would not start. Call oconnors pick it up, they came yesterday, I called today for a update, They put me on the phone with John, who proceed to tell me that it was my fault, because they never fixed the machine correctly in the beginning. Then he hung up on me! He should be FIRED!!!! This guy is going to destory the store reputation. In fact the whole service department needs to overhauled, half the time they inform me they are too busy and bring your business to another vendor. They even recommend competitors. WHAT HAS HAPPEN TO OLD FASHION SERVICE WITH A SMILE! WOULD NOT RECOMMEND The SERVICE DEPARTMENT!!!! STAY AWAY!!!! read more

1. DO NOT PURCHASE A JUNKSTER BAG, OC does not tell you, inform, have any signs posted that the Billerica Board of Health will be leaving a card in your mailbox after 3 weeks telling you a "neighbor" called to complain. Then will give a letter that will then be fined starting at $100, then be summoned to court 6 months later to then get ordered to pay the fine even though you paid to have the bag removed in time by the notice and notified the town hall office of this Asian Women who you will hardly be able to understand with her accent, she is rude and ignorant no matter what your circumstance is with the situation. So OC hardware does not inform the consumer it is there responsibility to contact the town as a resident when purchasing this bag and you will be harassed over and over by the Board of Health, when there are people in this town living in trailers with no running water and maybe Pheung should find another way of justifying her job, learn English and everyone should should boycott O'Connor hardware since he is all for himself and all for the politics that favors for him in this town! read more