Wrong address, go to 2 Admiral Fitch Ave. they have a 15 min late reschedule policy, but they took…read moreme in anyways after going to the wrong address. They were very nice and very efficient.

I waited for 6 weeks before I could be seen for this lump on my finger. It turns out it was a cyst…read morethat is not serious. I was happy about that. However, the doctor was brisk, abrupt and direct. It's good to be direct, but I felt somehow dismissed. I felt that even though I had waited 6 weeks, and driven 20 minutes to get to this appointment, the physician didn't really care about me, and acted as if she was hoping this was going to be a quick patient interaction. She would say one thing and then wait. I would respond and she would say one more thing and just look at me. She lacked compassion, she lacked a soothing bedside manner and it almost felt offensive, the way she treated me. Was she direct? Yes. Did she answer my questions? Yes. But she was too brief. She lacked a friendly and relaxed attitude. She did not make me feel welcome. This is not a great way to build your practice. I got the feeling that she hated her job.

I continually receive exceptional service from Megan (sp) who diligently works on biologic…read morereferrals. She's caring, knowledgeable and has such exceptional customer compassion. I'd honestly be lost without her. And I also have to give kudos to where the process starts; Cindy Palmer. She is kind, caring, knowledgeable and treats my requests/needs with urgency. To have moderate to severe psoriasis on my hands & feet can be so challenging and the sense of urgency and caring service I receive from Megan and Cindy is appreciated beyond words. Thank you both! Linda Verrill

I am a retired RN and thought I was familiar with the ins and outs of medical care for Seniors…read more After decades of being a patient of this practice and years of being seen by a Nurse Practitioner I really liked, I was "assigned" to Dr. Ko when the NP retired. My 1st annual visit with Dr. Ko was rushed from start to finish. I'm not sure it even lasted 5 minutes. Each concern I brought up was essentially dismissed as "sun damage". Since I have been treated for skin cancer in the past, this was concerning to me. After writing to the practice manager to complain and request to be switched to another practitioner, she phoned me and I was told "internal provider transfers were not allowed" at this time. I am stunned by this apparent policy! When I explained that I now need to be seen for a spot on my shoulder Dr. Ko "dismissed" but is worsening and I feel needs to be reevaluated, the practice manager informed me I had to be seen by Dr. Ko or not be seen at all. I told her that didn't work for me so now I'm searching for another dermatologist. My advice: stay away from this practice.

Dr. Harre is amazing! She is so kind and handled my issue with great concern and compassion. I…read morereally appreciated how much she cared about my problem and genuinely listened to my concerns. My case was very time sensitive which I explained to Dr. Harre and she was very mindful of that and put a lot of effort to get me what I needed as quickly as possible which I really appreciated. I would highly recommend Dr. Harre because she is kind, caring, and extremely professional.

I was referred to this office many years ago by my PCP and my experience was definitely 5 stars…read more Office staff and Dr Harre were friendly and attentive. When I had a concern recently I made an appointment and was seen without delay, which is a plus. Even if a problem is not life threatening it eases anxiety to be seen quickly and I was. This time the office staff was polite enough, but not very welcoming. Dr Harre was not as attentive as she had been in the past. I felt like my concern was not taken seriously. She prescribed an ointment which I had filled but which had no effect. I was not told to return if there was no improvement, which there wasn't. I went to another doctor who did a biopsy. In the end, my concern turned out not to be a serious matter but treating it with an ointment was pointless. My two experiences, many years apart, were like night and day with this office. If I ever need another dermatology visit I will have to look elsewhere.

Emily L here again! Continuing to document my atrocious experience simply trying to get a script to…read moretreat my chronic and debilitating condition. Seems like the employees here, specifically the manager Jessica, are more concerned over their own pride then addressing patient concerns and solving problems. Cosentyx called me, the patient, after weeks of reportedly being "hung-up on" by this provider when calling to gather information on the hold up of a prior authorization. Cosentyx and my insurance provider called ME, the PATIENT, to suggest I be the one to consult with the office as none of their calls were being answered for several weeks in a row. Jessica, the manager, asked me, the PATIENT for dates and times of these calls to "prove" Cosentyx's claim. I am a patient not a delegator. My problem is left unresolved and I'll be finding a solution on my own.

These folks need to get their phone act together. Yesterday, in trying to cancel an appointment, my…read morecall was disconnected six times before it finally rang through, and then I waited on hold for 15 minutes. So it took me 20 minutes to cancel an appointment, which made me late. These kind of things happen all the time.

They have experienced injectors and run great Botox specials. The negative...when you have an…read moreappointment they are consistently 20 minutes which is frustrating. They should leave a bigger buffer between appointments if they can't stay on schedule.

I got a Botox application for the first time to lift my eyebrows. After about a week and a half I…read morenoticed the opposite effect. My brows were sagging and my lids are drooping over my eyes. I made an appointment with Jerry the owner to discuss this and she admitted her practitioner Bonnie shouldn't have put it in the top of my forehead and this is why my eyebrows were sagging. She did offer to inject more to try to fix it but after this nightmare, I didn't want anything more done and just wanted a refund. She refused and said it was company policy. She is the owner and refused to give me my money back. She said I had to pay for the product. M face should be back to normal in a couple months I hope. I will have to live like this until then. Accidents happen but a good business will backup their work. I don't recommend this business. Because my face is so noticeable, I have to let people know what has happened which is even more embarrassing. When they ask where I went, I will make sure to tell them and word travels fast. I want to spare anyone else the pain of what I'm going through.

i chose bates mill based on the education and residencies of the practitioners and was impressed…read moreenough to decide to go. then i read all the negative reviews and became a bit worried. the woman at the front desk was nice, and professional. not the warm and fuzzy type but nice enough. the medical assistant was awesome and immediately put my fears about my visit fully at ease. the i met allison, the PA who took care of me. again, not warm and fuzzy, but really nice, gave me many opportunities to ask questions and seemed to care about what she is doing and to advise me what was happening at all times. she also contributed to alleviating any fear i had about my visit. i'm "from away" living in maine and i can tell you that most people in maine are not warm and fuzzy - but this doesn't reflect their overall character and willingness to help. i can't speak to racism (someone here on yelp did) but i can say that the one thing i do not find mainers to be is racist (except our ex-governor). being from new york myself and growing up in a rainbow society, if you think mainers are racist, it's because you're the one with a chip on your shoulder. it just ain't true.

The male providers at Bates Mills are clearly incompetent, refusing to diagnose and treat demodex…read moreinfection despite clear, obvious evidence on my skin. More caustic than that, Matt PA-C told me repeatedly that I was "delusional". When I met with Dr. Bouman two days later, he responded to his employee's comments to me with silence, basically supporting Matt's assessment. Additionally, whatever he wrote in my chart to my PCP eluded that my symptoms are psychosomatic and all in my head. I was desperate for symptom relief, and these guys only objective was to be right rather than provide care and or do no harm. I cannot give them a bad enough review because Yelp requires you to choose at least one star. Office staff were zero help afterwards, despite me calling them no less than 5 times.

I can't say enough about how professional and welcoming the staff and doctors are at the Augusta…read morelocation. In fact, I asked my dermatologist a question during my annual skin check about sun damage concerns and she readily recommended Augusta laser. Highly recommen!

I have been a long and HAPPY client of Maine Laser Skin Care! They are all Incredibly professional…read morebut at the same time welcoming. I highly recommend anyone who is looking to improve what we see in the mirror to avail yourself of the amazing services at Maine Laser Skin Care!!! Paula T

the people here are Amazing. They are so Human…read more So kind . So friendly Also they know what they are doing . Looking forward to my next appointment .

1/10: I have never felt so immediately welcomed at a business as I did at 207 Laser. I was so…read morenervous, but when I came in for the first time the entire staff - like they had known me my whole life and were genuinely excited to see me again, despite never having met me before - greeted me with an enthusiastic, "Hi, Steff!" It felt genuine. It was so warm, like a hug with words. As did the space/waiting room which is so lovely and so inviting. I'm currently working with Christopher May, and he was a joy to talk with. He was so personable; I appreciated how distractingly chatty (in the most engaging and friendly way possible) he was, because it made the experience seem much less painful and much more quick than it probably was. He's got really good energy, and I felt comfortable from the first moment we talked on the phone for my free consultation (and I had endless questions then). It's infrequent these days that your first experience with a business is an immediate success, but I knew from the moment I walked into 207 Laser that I made the right decision. But... As I'll be coming back, I'll be sure to update with each experience until the final result. #fingerscrossed (Other pros: they have a huge parking lot, are super responsive via email, and are - so far - incredibly thoughtful about privacy, safety, and your overall health and wellbeing).