easy to book, text confirmation and estimated arrival time. they guy came on time to drop us at…read moreO'Hare. great price

This is a great service! We were coming back from a trip and needed a ride home to the NW suburbs…read more Raj was a safe and pleasant driver, the car was spotless, and the price was excellent. Highly recommended!

Round trip Bloomingdale IL - Midway Airport. Once again, best service, experience & price. Love…read morethis company!

Called the day before my trip to get a reservation to go to O'Hare the following morning. Was told…read moreit would be $40.00. The gentleman who should in the morning was very nice and friendly and had a nice clean car. The only thing I didn't know that wasn't told to me when I booked the reservation, is that the price of tolls were extra and added onto the cost of the ride. Which was fine, but would of like to of known that up front before booking.

I spoke with Sal and explained that we needed pickup from Chicago to O'Hare with 2 car seats. He…read moresaid he could do it and arrange pickup and we would still have plenty of space for luggage and a stroller. Driver showed up in a minivan with the car seats. Smooth and safe drive despite all the construction on the Kennedy and we arrived on time. Driver helped unload and made sure we had everything. They took CC through their phone app with a tap and I got an emailed receipt. I also booked them coming back and told them we needed the same setup. Sal was responsive and made sure the driver was there. Our flight was delayed but the driver was still there. Same charge and great driver with the car seats strapped in by the fire department. They were rock solid.

Beware of sneaky pricing. I needed a ride back from a doctor's appointment. For the ride there I…read moreused Uber and paid just over $8. I decided to call American Taxi for the ride back. Taxi rate calculators estimated $7-$9 for the ride, so I expected similar cost. We the called back to confirm a car on the way, they took payment. To my surprise it was $36. A second surprise came when the car picking me up was an Uber. So apparently, they used my $36 to book me an $8 Uber ride. The Uber driver was also surprised.

Dan drove my family early morning to the airport during spring break/TSA shut down. We were nervous…read moreabout getting to the airport in time and everyone at north shore taxi service was so helpful and flexible with our request for an even earlier pick up. Dan was on time and drove perfectly. Getting a stretch limo was a special treat for the kids and we're so thankful to everyone at North Shore Taxi for helping make the trip smooth and memorizable.

Great communication and service. Sam was our driver. He was on time to get us to airport for our…read morevery early flights and picked us up upon return at midnight. After a long day of travel, having the car set up alleviated any stress of finding our way home. We'll use them again!

Clean car and friendly service, but they charge an arm and a leg. There's no meter, just fixed…read morerates between cities, with additional fees for any stop, no matter how brief. I was charged $35 for a 5 mile (literally) trip that included a trip through my bank's ATM lane. No lines - we weren't there for more than 2 minutes. The same taxi company does business under multiple names. Google the zip code+5 (60194-2555) and "Taxi" and you'll come up with at least six names at the same address. Their websites are all styled very differently, but have the same rate table with the same alternating color scheme. Bizarre.

Pathetic. After asking the dispatcher on the phone if they knew where my girlfriend's house was…read morelocated at in Wood Dale, IL they said yes, there won't be a problem picking us up because we have GPS. Well, when it was time to get picked up, the driver couldn't find her house so I had to run down the street and flag him down. After my girlfriend and I got into the taxi I told the driver to take us to O'hare Airport (which is only ten miles from Wood Dale). He turns around and asks ME where O'hare airport is at !!!! Are you kidding me ??? I then proceed to tell him to go east on Irving Park Road. Guess what ? The driver doesn't know where Irving Park Road is !!! After finally arriving at the airport the driver informs me the charge is $37. That was a real shock because on their website the posted rate from Wood Dale to O'hare Airport is $21. Do not use this taxi service. They are pathetic............

We were heading to Ohare and my go to service is generally American Taxi Dispatch…read more I was able to book my pick up for 4 AM and schedule my ride home through their App. I really like it because I am able to get a van for the family and the charge is a flat fee of $40. Compared to an Scheudled Uber for $50 plus dollars. The driver arrived 5 minutes ahead of my pick up time. The minivan was very clean and the driver loaded out luggage and was nice. His driving was safe and got us to the airport safely. Overall, it was a great experience as always. I highly recommend using American Taxi because you know the price you'll pay and the drivers are generally very nice.

Be warned - reserving a ride in advance does not mean a driver will actually show up at the time…read moreyou have requested. For a reserved ride, we received notification 30 minutes ahead of time that the trip had been assigned and giving us the details of the Driver with tracking info. 20 minutes later, we were notified that they were searching for a new driver. That went on for 25 minutes before we cancelled and took Another company's ride. Extremely disappointed!!

Not sure where they get their FIVE Stars reviews from!!! I…read morewas traveling south on 53 driving in the left lane. This Cab was in front of me doing 10 miles less than the speed limit at 55 zone! It started to get congested on the freeway from him being in the wrong lane! I went to the middle and accelerated, and signaled to get back on the left and kept going! He started to chase me , and came on my right side so angry doing at least 80mph almost sideswiped me from getting to close, and got in front of my car with constant stabbing on the brakes so I bump into him from behind! I took a picture of his plate , and called the company to complain about the behavior! The person that answered said he will report this to the supervisor and will call back to explain the behavior! Obviously no one called back!!! This is a big shame when a transportation company behave like that. Total reckless!!! I will file a complaint with BBB as well...

Waiting for 35 minutes. Did not show up! Tell me to get another taxi service. Very disappointed!read more

Like others on this site. The company is not reliable…read more The sad thing is the drivers are trying to earn a living. But the main office is terrible. We had a no show car last night. 2 minutes before our pick up time we got a text telling us a car had not been assigned yet. We were catching a train in 30 minutes. Luckily there was a Uber 2 minutes from our home. Now we also had a car for our return from the train station. We were told we would get a text 20 minutes before pickup. We Didn't. We got a text has we were pulling into the station telling us a car was not assigned again. We called and was told a car would be 10- 20 minutes. We had to wait. Just bad service. We dare not book now for our Airport runs. Worried they won't show up. Thank Uber will be our choice now. Sorry drivers. The office let's you down.

We have used American Taxi for many years, continuing to be loyal while our friends/family were…read moretelling us to use other sources for rides to/from airport. Up until yesterday, we had only one other negative experience, which was with a surly driver, not necessarily American Taxi's fault....until yesterday. (Order #507689) We were stood up by TaxI 2151 for our ride to the airport. Taxi 2151 was to pick us up at 7:00am. Normally the drivers arrive 10 minutes prior to the designated time. Beginning at 6:50am, I began tracking the driver. The car was not moving, but it said the taxi was 7 minutes away. Thinking it a glitch in the tracking app, and since it still was not yet 7:00am, we waited. At 7:00am, we received the first automated call saying the driver was 7 minutes away. OK. Another automated call came at 7:10am saying the driver was 7 minutes away. What??!!?? So I made the first call to Dispatch.....and here is my biggest complain: NO ONE HELPED US! We got through to Dispatch where we were told the car was 7 minutes away....the same information it said on tracking. I tried to explain that it was stationery there since I began tracking at 6:50am. I was told, "I'll check with the driver" and then he hung up on me. I waited a few minutes, saw that the car STILL had not moved, and called back....to be told the same thing. it was now 7:20am, no car in sight, and we needed to get to the airport! I called our neighbor in a panic and asked if he could drive us. When he said yes, I cancelled the ride. On the way to the airport , our neighbor's comment was "American Taxi service has declined lately." Three weeks ago, they left some other neighbors stranded at the International Terminal for over an hour. They HAD A RESERVATION, but were told by Dispatch, after waiting an hour, that they were "fully booked". So even with a confirmed reservation and no flight delay, they were left without a taxi. It cost them $150 to get home. Our neighbor recommended another company that we will try on our next trip to/from OHare. What a shame that Taxi 2151 did not care enough to show up for people catching a flight. A bigger shame that there was no Customer Service at all for us in this predicament. It could have been handled so much better. American Taxi....you just lost a long time customer.

This was my third time using Americar Shuttle and I was once again pleased with the reservation…read moreprocess, professionalism and flexibility with reservations details. My driver was friendly, on time and arrived with a clean car. My only con would be the lack of refreshments. I am not sure if this is guaranteed within their service but the last few times I booked the driver had bottle waters available. I just expected this amenity to be consistent considering gratuity is included within the pricing. Overall the service was great but I believe this company may outsource their drivers so I may use another company that has a standard when it comes to vehicle model etc.

Got no showed. Main company number doesn't work. Driver's goes straight to voicemail. No reply on…read moreemail sent.

I've been using TOL for many years. They have always provided excellent service for all my travel…read moreneeds. Their drivers are exceptional and their office personnel are always professional and extremely friendly. When my son was getting married, they came through with their party bus, in less then 2 hours after our other service never showed up !!!!

On time, reliable, very nice driver and great customer service. Just booked for my pick up at…read moreairport to return home. Will definitely use them again.