Stayed in touch throughout our Government Shutdown delays and cancellations…read more Got us to the airport, in plenty of time, on a morning when there was a multi-mile backup on the tristate. Eddy was our driver when Lee was not available after our flight home had been delayed. He was wonderful. Every driver has been great. Love the service. Highly recommend.

We've been loyal customers of Naperville Premier Limo & Taxi for the past 3 years, and Lee has been…read moreamazing every single time. We travel quite a bit and have used him for at least 25 rides over the years, and he has consistently been incredibly reliable and always on time, even when our travel plans change or flights are delayed. He's friendly, easy to work with, and always provides excellent service. The vehicles are spotless and very comfortable. It's such a relief knowing we can count on him. Highly recommend!

I have a similar experience as many of the rest of you to share here. It's a pity you can't choose…read moreZERO stars, because this group certainly deserves it!!!! I scheduled a reservation with this company, but had to call them back and cancel because the details of my trip changed. The attitude of the person who answered the phone gave a clear indication that he does not like his job. He told me there was no reservation to cancel, without me providing any information (name, phone number, date, confirmation number, etc.) It turns out that he was simply looking at a computer display that showed a name and phone number where I was calling from. When I questioned him as to what information he was looking at to tell me there was no reservation, he proceeded to tell me my husband's name and phone number. I tried to explain to him numerous times that the reservation was made under MY name and MY phone number. Again, he NEVER asked for my name, date, confirmation number, or phone number I used to make the reservation. He didn't care to speak to me, talked over me numerous times and promptly hung up. My husband called back from my phone number and got one of the manager. The manager, Andrew, NEVER asked him for a phone number, just the name used for the reservation. Sure enough, he immediately found the reservation and cancelled it. Andrew told my husband he would speak to the employee. My husband received a call back a few minutes later from Andrew, who the nerve to say that he listened to the audio from the call and DIDN'T see anything wrong with his employee's behavior. Instead, he blamed my wife for getting agitated. Wouldn't you become agitated with someone who wouldn't listen and look up your information? But I guess this company cares more about sticking up for its incompetent employees rather than providing customer service. STAY AWAY FROM THESE PEOPLE AT ALL COSTS!!!!!!!

Driver opened the windows while going on freeway, I had to request 3 time to close the wondows…read more Note charges $2.50 extra if u e planning to pay by credit card. Website says $45 charge but charges $51

I spoke with Sal and explained that we needed pickup from Chicago to O'Hare with 2 car seats. He…read moresaid he could do it and arrange pickup and we would still have plenty of space for luggage and a stroller. Driver showed up in a minivan with the car seats. Smooth and safe drive despite all the construction on the Kennedy and we arrived on time. Driver helped unload and made sure we had everything. They took CC through their phone app with a tap and I got an emailed receipt. I also booked them coming back and told them we needed the same setup. Sal was responsive and made sure the driver was there. Our flight was delayed but the driver was still there. Same charge and great driver with the car seats strapped in by the fire department. They were rock solid.

Beware of sneaky pricing. I needed a ride back from a doctor's appointment. For the ride there I…read moreused Uber and paid just over $8. I decided to call American Taxi for the ride back. Taxi rate calculators estimated $7-$9 for the ride, so I expected similar cost. We the called back to confirm a car on the way, they took payment. To my surprise it was $36. A second surprise came when the car picking me up was an Uber. So apparently, they used my $36 to book me an $8 Uber ride. The Uber driver was also surprised.

Ken has always been on time. He gives great directions on how to find him at O'Hare. He is also…read moreflexible when flights change.

After leaving a 14 hr overnight shift at work, I had the pleasure of being flipped off and cut off…read moreby thier irraticaly driving employee. I certainly hope he didn't have passengers in this vehicle. He then used no turning signal and flew like a bat out of hell onto the expressway. The license plate read AD8 4933 at 9 :10 am in Bolingbrook IL on 9/28. A note to the owners of this company, keeping this psychopath on your team of drivers definitely will reflect on your company. I hope you do background checks and drug tests because this really just made me wonder.

Dan drove my family early morning to the airport during spring break/TSA shut down. We were nervous…read moreabout getting to the airport in time and everyone at north shore taxi service was so helpful and flexible with our request for an even earlier pick up. Dan was on time and drove perfectly. Getting a stretch limo was a special treat for the kids and we're so thankful to everyone at North Shore Taxi for helping make the trip smooth and memorizable.

Great communication and service. Sam was our driver. He was on time to get us to airport for our…read morevery early flights and picked us up upon return at midnight. After a long day of travel, having the car set up alleviated any stress of finding our way home. We'll use them again!

Dave and Sam are great drivers, clean cars, reliable and reasonable. Nice and great communication…read morefor getting around town, to the air port or if you just should not be out driving out late at night :) Local to the Naperville/Aurora area--Great Taxi service!!!

From the owner: We are a company that puts your needs first.read more

Best taxi service around. They are always on time, helpful with luggage and baby gear! The only…read moreservice I use!!

Hesham was so easy to work with to book our pickup to O'Hare. Willie, our driver was on time, very…read morekind and a pleasure to drive with!

If this is the service I used in Downers Grove in late September, the driver was on time and…read morecourteous. The rates were so much lower than using Uber. Would definitely use next time I take the train out to Downers Grove.

Area Taxi, Inc. in Downers Grove is by far the best taxi service that I've tried. I'd give them 10…read morestars if I could. For starters, they were able to easily find my home and my job, both of which are both hard to find. I used to dread calling other taxis because they would be so late because the driver had a hard time finding the address. Not so with Carmelo. He was always on time and he really knows his way around. He was even able to show me a couple of shortcuts to and from work. His vehicle is clean, he is very professional and friendly, and he is so knowledgeable. I always learn something from him. My car was frequently in the shop so I became a regular customer. I needed a taxi on July 6th 2020 and was happy to find that Area Taxi was open for business. Please keep taxi drivers safe and wear a face mask during the pandemic. Thank you. Sue B.

This was my third time using Americar Shuttle and I was once again pleased with the reservation…read moreprocess, professionalism and flexibility with reservations details. My driver was friendly, on time and arrived with a clean car. My only con would be the lack of refreshments. I am not sure if this is guaranteed within their service but the last few times I booked the driver had bottle waters available. I just expected this amenity to be consistent considering gratuity is included within the pricing. Overall the service was great but I believe this company may outsource their drivers so I may use another company that has a standard when it comes to vehicle model etc.

Got no showed. Main company number doesn't work. Driver's goes straight to voicemail. No reply on…read moreemail sent.