If you have to order glasses, get it done somewhere else! They don't answer their phone, don't…read morecall back on messages left. I've been waiting on glasses that I ordered to be able to see correctly AND I CAN'T GET IN TOUCH WITH ANYONE!!!!!! I'd leave negative stars if possible for their optical department.

They have been so amazing. My husband had a fishing accident and they got him in immediately and…read morehave just got above and beyond.

My mother came here for glasses and she told them that she wanted basic frames and basic lenses…read more They made her sign a contract before telling her the price and without any explanation, then charged her top tier rates for glasses she NEVER ordered or wanted. This is not ok and should not be standard practice. Please do not go here, especially if you're someone who RECENTLY survived cancer treatments because if you look sick they will try to take advantage of you. Now she is out over $1000 and no, she can't afford it due to her ridiculously expensive CANCER TREATMENTS. She tried calling to see why the price was so high and the girl couldn't even explain the charges that were accrued which seems kinda odd since she is the one that does insurance billing... So thank you DOMIANO EYE CARE for ripping off my poor, sick mother. Your business practices make me sick. Also, looking at the reviews, I noticed the owner only responds to negative ones by humiliating them instead of helping them. Good business practices right there. ******UPDATE 7/1/2026****** The company asked me to remove this review because they dislike it, makes them look bad. However, when you deceive someone, you face consequences. This review is one of them. My mother paid for her glasses in full (over $1000) on June 8 because she was told she had to or they wouldn't order them for her. She hasn't received any update about her glasses, whether they're ready, broken, or lost in the wind somewhere. If you want me to remove this review like you have asked so many times, then give my mother the glasses she already paid in full for. It seems that you are punishing her for my review which is extremely sad and a terrible business practice. Your website states it will take 7 to 14 days from the date of the appointment until the glasses are complete which is normal for most places, but it's been almost a month and nothing has changed. When she calls, and she has a few times, to see what is going on, she's told there's an issue with the frames, but it's never specific and she is never given a time frame as to when they will be done. If the frames are the problem and it is taking this long, give her ALL the money she paid you back to her and take the loss or change the frames at no cost to her and right the wrong it has caused. I'm sure you sent a claim to the insurance so you got paid and I know that it's way more than you actually deserve, but my mother got nothing at all for the money she paid you and she still can't see. I am not ok with that and I do not accept your answer of "something is wrong with the frames. Please tell your daughter to take down the review". That is the only thing you are concerned about, people finding out the truth, that you have a shoddy practice that uses deceitful business tactics. Anyway, I am sure she waited long enough for any kind of response from your office, but apparently you and your staff only help people when they don't need it or maybe you only help the people you know. It does not matter to me, my mother does though, she matters to me A WHOLE LOT. So if the glasses are not ready this week, refund all of her money. She can literally go anywhere else and get better care with a better deal. If this is an issue and you do not have the glasses or the refund, then my lawyer can help you find them, he is very helpful in that way. We are giving you until Friday (July 3) then I am calling my lawyer. The choice is yours.

From the owner: Domiano Eye Care is pleased to serve our Northeastern Pennsylvania patients with a total range of…read moreeye and vision care services!

I am writing a testimonial about my wonderful experience that I had right from the beginning of my…read morephone call with Visionworks at the Scranton Viewmont Mall. Lisa, the general manager, was so knowledgable and answered all of my questions that I decided to make the trip to Scranton even though Visionworks has a location in Wilkes-Barre, which is closer. When I arrived Lisa took such special care of me even to the point of finding me such stylish frames that I was looking for. I must also compliment her staff since we asked them their opinion on what frames would look best. All in all, I had a wonderful experience with Lisa and her team. I would definitely recommend anyone looking for glasses or contacts to make the trip to the Visionworks at the Viewmont Mall in Scranton. Thank you Lisa!

Eye appointments and staff are great, but the store can't be reached by phone due to Vision Works'…read moreautomated line. I've been on hold for over 15 minutes trying to speak to someone. The recording tells me to go to the website; the website doesn't have the answer I need and LiveChat also does not work. A physical number to the store and not the automated line "experiencing a high volume of calls" would have solved this 15 minutes ago for me, and probably a lot of other callers too.