I am writing a testimonial about my wonderful experience that I had right from the beginning of my…read morephone call with Visionworks at the Scranton Viewmont Mall. Lisa, the general manager, was so knowledgable and answered all of my questions that I decided to make the trip to Scranton even though Visionworks has a location in Wilkes-Barre, which is closer. When I arrived Lisa took such special care of me even to the point of finding me such stylish frames that I was looking for. I must also compliment her staff since we asked them their opinion on what frames would look best. All in all, I had a wonderful experience with Lisa and her team. I would definitely recommend anyone looking for glasses or contacts to make the trip to the Visionworks at the Viewmont Mall in Scranton. Thank you Lisa!

Eye appointments and staff are great, but the store can't be reached by phone due to Vision Works'…read moreautomated line. I've been on hold for over 15 minutes trying to speak to someone. The recording tells me to go to the website; the website doesn't have the answer I need and LiveChat also does not work. A physical number to the store and not the automated line "experiencing a high volume of calls" would have solved this 15 minutes ago for me, and probably a lot of other callers too.

The price went up when I decided to buy. I wasn't well advised, the glasses look too small, and…read morethey sit crooked on my face. I'm very dissatisfied and disappointed.

They were listed as a participating provider for my companies prescription safteyglass program. I…read morewas given a box to choose lenses from, and was told that they were the frames available in the program. I had told them that one of my coworkers got a different pair and showed them a picture of that pair I found on my phone. I was then told that that pair is also available but they did not currently have one. Then when it was time to pay for my glasses. They told me that I had to pay for them out of pocket and take my receipt to work to be reimbursed by my employer. I took the receipt to my employer and they told me I should not have paid out of pocket and I was not reimbursed. I called Ohora and they told me, that I should not have paid out of pocket but now that I had that there was nothing that they could do. So in the end I had to pay out of pocket for a pair of glasses that were a style I didn't really like.

Dr. Blase is the best eye doctor!! He is so nice and so smart! His staff is the best! My whole…read morefamily goes there! I highly recommend them!!

Dr. Blase has been my eye doctor for years. There is no one better. He's knowledgeable, thorough…read moreand very pleasant. I'll keep going to him as long as he's practicing.

From the moment I walked into Engle Eyewear, I felt a level of empathy and care that truly set this…read moreplace apart. The team, including Renee, Courtney, Thomas, and two other fantastic individuals whose names I sadly can't recall, were attentive to non-verbal cues, ensuring that every aspect of my visit was tailored to my needs and comfort. The technology at Engle Eyewear is top of the line. It's clear that they invest in the best to provide high-quality care and products. The frames are on the higher side price-wise, but they asked about my budget beforehand, making sure I was comfortable with the options they presented. I've been to all-inclusive resorts, and I can confidently say that the attention and service I received here surpassed those experiences. It almost felt like I was at home. As a Latino in a mostly white business with predominantly white customers, feeling this welcomed and valued was truly remarkable. I hate to use the race card here but I felt the need to get the point across this way to add emphasis. Engle Eyewear is a standout in the community, and I highly recommend them to anyone looking for excellent eye care and eyewear. Thank you for making my experience so pleasant! @Renee, thank you for the big hug and here's the review as requested ;)

When I had to go there with my 70 year old mother, the employees did not make me feel welcome…read more The appointment was for my mother when the appointment was complete they attempted to charge my mother over $300 for test and glasses that they told her to get. I will never ever go back there again.

Sally and Nikki were two out of a handful of lovely, kind and nice people I interacted without…read morethroughout my appointment. Overall the everybody there made my visit enjoyable and I can't wait to come back and see them all again. I love being a VIP (patient) at Roberts Eye care in Vestal!

When I called to make an appointment for my 89-year-old mother who suffers from Alzheimer's, I…read moreconfirmed her insurance and her address. The appointment was necessary due to her broken glasses. When her caretaker took her to the appointment they said they needed the card even though I was told it was on file. Sally then declined to have my mother seen by the doctor saying the doctor was behind schedule even though it was 5 minutes from them requesting the information and receiving it. They had arrived early for their appointment so they were less than 10 minutes from when they arrived to when the appointment was scheduled. This caused a great deal of distress and anxiety for my mother. She then required medication to calm down. The way they treated her was atrocious, unprofessional, unkind and completely unnecessary. They claimed they couldn't prove her age to prove she had Medicare. When you look at an 89-year-old woman with Alzheimer's you can certainly see she's over 65. To cause this distress and inconvenience is completely unacceptable. We were unable to get another appointment anywhere else in the near future so she has no glasses. I would not recommend them to anyone and I believe Sally needs some sensitivity training as well as some other training on being a professional. If I could give a negative one I would.

First time visiting and I was impressed! The staff is well skilled and extremely kind, finding the…read moreright prescription and frames were quick and painless! There was a lot of care put into my visit which made me feel comfortable and willing to do repeat business!

I've been going here for 2 yrs with my daughter. I've driven 45mins to visit this doctor due to…read morethe flexibility of the schedule. So, with no hesitation did I schedule my fiance to visit this doctor. Well....... we knew the appt was approaching and never received a confirmation. I called & was told an appt was NEVER scheduled When IN FACT it was by myself a month ago with the same individual who picked up today. They insisted that we did not schedule it when I know we did, & I had it written down! I then was told the doctor is only in Wed & Fri now.... so since the doctor changed his schedule, our appt was deleted and we were NEVER contacted!!!!! I've been in the Customer Service industry for 20+ yrs & this is outright unacceptable!!!!!!! Not only did you NOT call us to reschedule, you DELETED the appt making it seem as if we NEVER even made it!!! Kept telling me , they should be calling us a DAY BEFORE THE APPT TO CHANGE it, when that is VERY unacceptable when you must have known for a month that he wouldn't be there. Not only have you lost a new client, you've lost 2 regulars too & I can guarantee i will advise all NOT to schedule with your business!!!!!!!

Great eye exam and correct prescription . Got my glasses in about 8 days. Great customer service…read more Will def go again for next eye exam

Always a wait. Have a major billing issue and am getting absolutely no help from them. In fact, I…read moreactually had the insurance company intervene and they got no help from them either - they were given 2 non-working phone numbers. I also called Walmart Vision (not the store) and they were AWFUL. Everyone is passing the buck and I'm stuck with a balance bill. The store doesn't step in to help. It's a mess. Will steer clear of Walmart associated vision centers going forward, that's for sure.