Dr. Liu (ENT) and his team were incredibly helpful, professional, and thorough throughout my visit…read more They took time to clearly explain all of the testing and results, making sure I understood everything. The medical student was also very kind and attentive, asking thoughtful questions and making me feel comfortable. From start to finish, the entire team made me feel welcomed and reassure that there is a solution to the issues I've been experiencing. I truly appreciate the care and attention I received and would highly recommend them.

I was very disappointed with our experience at this practice. My daughter has struggled with…read morerecurring ear and throat infections, and we know her tonsils and adenoids are enlarged for her age. From our first visit, I felt the physician's bedside manner was lacking. He spent very little time with my daughter, and nearly all communication, including the preoperative instructions and answering questions was handled by the nursing staff. As a parent, I expect the surgeon performing my child's procedure to be available to discuss concerns and explain the plan of care. That did not happen. Our biggest concern came during the preoperative appointment when we were told that, after surgery, the only pain medication recommended would be over-the-counter Tylenol. I expressed that I was worried this would not provide adequate pain control and that effective pain management is essential to helping children stay hydrated, eat, and recover successfully after a tonsillectomy. The response was that my daughter would receive a lollipop to help numb her throat, but we were instructed not to use ibuprofen because of the potential increased risk of bleeding. When I mentioned that several families I know were instructed by their ENT specialists to alternate Tylenol and ibuprofen after surgery, I was told that this office follows its own policy regardless of what other physicians recommend. I was also concerned that the procedure was scheduled at an outpatient surgical center rather than discussing whether a children's hospital might be a more appropriate setting for a pediatric patient. I do not question the surgeon's technical ability or surgical skill. However, I believe postoperative planning and communication are just as important as the procedure itself. As a parent, I left feeling that my concerns were dismissed and that I was not adequately prepared to help my daughter through a successful recovery. For those reasons, we chose to cancel the surgery and seek a second opinion.

I have AETNA insurance and went for a stuffy ear. The PA thought I needed a nasal swab which she…read moredid. That swab has to go to a lab for testing of bacteria and infection. Labcorp right? Wrong. They send it for DNA testing to a company called Microgen in Lubbock that is OUTSIDE of the AETNA network. I get a $400 bill and Microgen refuses to file on my insurance. I called Dr Starks office and they investigated and were able to get my bill reduced to a reasonable lab charge. Thanks Doc

Never in my life have I had a doctor google my symptoms right in front of me to find a diagnosis…read moreand then pull up YouTube videos to find exercises I should do. Thank you for charging me money for something it takes me 5 minutes to do in my free time. Very professional.

Just saw Dr. Briscoe today. He was wonderful. He explained everything very thoroughly and his…read morebedside manner was great. I was a new patient and was in and out without hardly any wait time. I'd highly recommend him. I'd gladly see him again for any future needs.

I definitely recommend Michael Briscoe. He is a fabulous ENT. He saw me for a broken or fractured…read morenose. He was so knowledgeable and detail oriented. He listened to my concerns about not wanting repairs or cuts today, but more so data and testing. He sprayed a medicine and numbing liquid into my nose. Then he looked in with a camera. Then he did a CT scan to show me the fracture and issues. He was very knowledgeable and friendly.

Dr. Khetarpal is amazing. If I can write 10 stars, I would!! For the longest, I could not breathe…read morethrough my nose nor smell and it was affecting my everyday activities . I came to Dr. Khetarpal about a year and a half ago with complications of polyps in my nose . Dr. Kheterpal completed a surgical procedure to have my polyps removed early last year and since then I've been able to breathe and smell completely. If I could recommend any doctor, he would definitely be my first choice. His bedside manner his knowledge on different medications and information regarding allergies is beyond amazing. I was definitely a difficult case, but he did not give up and I thank him so much. Also shout out to his medical team, Kay for working so hard to ensure the problem got solved as well. You don't find many doctors like Dr. Khetarpal anymore.

Can't say enough about Dr.Khetarpal and his staff! My doctor recommended his office once 2 rounds…read moreof steroids didn't help my sinuses and ear ache. My first visit he did the scope and then recommended allergy shots and a cat-scan. Dr.Khetarpal explained immediately after the scan I needed surgery. I was scheduled two weeks later and it changed my life! My nose was not packed and I had very little bleeding and swelling. I instantly felt the pressure in my head was gone, my vision improved and no more ear ache! Dr. Khetarpal and his staff are compassionate about their patients and throughout the whole process have been amazing and caring! Highly recommend them!!!

A very careful and detail oriented Ear Nose and Throat surgeon. Did a great job on my sinuses.read more

Dr. K and staff are very welcoming and friendly. He is a skilled surgeon. I had nasal surgery and…read morethe outcome was FANTASTIC! I'd give him a 10 ( on a 1-5 scale)

I have been seeing Dr Caperton for so long and he has taken care of me and all my kids. I really…read morelove this doctor and will continue to be with him wherever he goes...BEST DOCTOR EVER...