Dr. Liu (ENT) and his team were incredibly helpful, professional, and thorough throughout my visit…read more They took time to clearly explain all of the testing and results, making sure I understood everything. The medical student was also very kind and attentive, asking thoughtful questions and making me feel comfortable. From start to finish, the entire team made me feel welcomed and reassure that there is a solution to the issues I've been experiencing. I truly appreciate the care and attention I received and would highly recommend them.

I was very disappointed with our experience at this practice. My daughter has struggled with…read morerecurring ear and throat infections, and we know her tonsils and adenoids are enlarged for her age. From our first visit, I felt the physician's bedside manner was lacking. He spent very little time with my daughter, and nearly all communication, including the preoperative instructions and answering questions was handled by the nursing staff. As a parent, I expect the surgeon performing my child's procedure to be available to discuss concerns and explain the plan of care. That did not happen. Our biggest concern came during the preoperative appointment when we were told that, after surgery, the only pain medication recommended would be over-the-counter Tylenol. I expressed that I was worried this would not provide adequate pain control and that effective pain management is essential to helping children stay hydrated, eat, and recover successfully after a tonsillectomy. The response was that my daughter would receive a lollipop to help numb her throat, but we were instructed not to use ibuprofen because of the potential increased risk of bleeding. When I mentioned that several families I know were instructed by their ENT specialists to alternate Tylenol and ibuprofen after surgery, I was told that this office follows its own policy regardless of what other physicians recommend. I was also concerned that the procedure was scheduled at an outpatient surgical center rather than discussing whether a children's hospital might be a more appropriate setting for a pediatric patient. I do not question the surgeon's technical ability or surgical skill. However, I believe postoperative planning and communication are just as important as the procedure itself. As a parent, I left feeling that my concerns were dismissed and that I was not adequately prepared to help my daughter through a successful recovery. For those reasons, we chose to cancel the surgery and seek a second opinion.

A very careful and detail oriented Ear Nose and Throat surgeon. Did a great job on my sinuses.read more

Dr. K and staff are very welcoming and friendly. He is a skilled surgeon. I had nasal surgery and…read morethe outcome was FANTASTIC! I'd give him a 10 ( on a 1-5 scale)

The front office /billing is terrible. They sent wrong codes to Quest and Medicare won't pay due to…read morethe wrong codes- Stay away, they don't even care enough to call Quest and fix this

My son has been going to Allergy & ENT Associates for years. We have had the best customer service…read moreand one and only Liz C. helps us so much with a smile and a warm heart. Anytime I need to make changes to my son's appointments, Liz C. is always there with a smile to help and greet me with my needs. I truly appreciate Liz C. for all she does for my son!

Tried to push allergy shots on my 9 year old. Tried telling me he would outgrow his food allergies…read moreif he got on environmental shots. Yeah okay. I've never heard (and it's completely untrue) that someone can outgrow anaphylaxis from food allergies by having expensive environmental allergy shots. Horrible bedside manner & did a bunch of unnecessary painful testing on my child. He never answered my questions. He just wanted to do more testing to make more money. I went in for food allergy retesting and we spent 2 days doing environmental. Makes no sense. Will never go to him again.

We saw Dr. Quintero for seasonal allergies and food allergies. He immediately had them tested and…read moreput on allergy shots. They were 3 and 5 yrs old at the time. They took our money twice a week for shots and tortured my boys. There is something wrong with this place. 20+ people in the waiting room for shots all the time. It doesn't seem right that they can convince parents to run $$$ expensive testing and then $$$expensive shots. After a year of shots, they started to try convincing me my oldest needed sinus surgery. That is when I left. Don't waste your time here like I did!

I really like Dr. O'Neal. He takes his time and answers all concerns…read more In this day and age where I have a PCP at Methodist and you can NEVER speak to a live person, just text and message, I REALLY appreciated that he personally called me to give me my test results. I have worked in hospitals and for the medical field for over 30 years and some of the systems have just become so impersonal. I would recommend Dr. O'Neal to anyone seeking an excellent ENT.

Avoid this doctor!! My appointment was at 11:30 and I arrived at 11:35 and he had already left the…read moreoffice!! Even though I'd called about 11:15 and told them I would be about 5 to 10 minutes late. A doctor who doesn't respect his patient's time is not worth dealing with. Lousy attitude.

Super sketchy practice of prescribing overpriced monthly medicine plans that only go through one…read morecompany and are not eligible for insurance coverage. 100% do not recommend

It's rare that I'll return to the same doctor where I felt the visit went nowhere... well... we did…read morego back. It's kinda of challenging finding a speciality doctor anywhere BUT here. Glad to know that the Dr we saw tries all the nasal sprays.. so he knows first hand how to make a child feel comforted! He also doesn't push surgery first. Much appreciated! We finally found one that works for now... unfortunately, the Dr wasn't willing to give a sample without taking the prescription with it. Glad it worked out in the end.. but still... should not have to feel pressured to invest in a medication that doesn't work for the child. Also, why do they recommend having speciality meds sent to a specific pharmacy when I can use the one I have?!?'

I went in three different days at different times of the day for appointments. The shortest wait I…read morehad was an hour. At the second appointment I was told I needed extensive surgery without trying any other approaches. I went for my preop appointment and waited over two hours. I finally gave up and walked out. The lack of respect for my time made me wonder if they had any respect for my health. Why rush to immediate extensive surgery? Why make appointments if you can't hold appointments?

I had a Heart attack and was laid in the emergency room for a long time. we got a hold of my…read moreCardiologist Dr. Brown and with a hour I was being prepared for a stent. She is the most caring Doctor I have ever had. I had other problems and she sent sent me down town to Baylor for open heart using robotic surgery. My recovery was short. I could go on and on and her and her staff.