This is my spot! I live in Cypress and have half a dozen other auto parts houses to choose from and I literally go here only! I'm a car guy and am all about service. We're so quick to make complaints, but I'm here to post a compliment...the assistant manager Chris specifically. He's a class act and knows his stuff!! read more

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It's a rainy day and came in to buy wipers. Both the manager and associate ignored me and claimed they didn't have the wipers without checking even though online stated they had it. Associate kept sighing complaining she wanted to go home because everyone is broke and won't be spending money. Yet when a customer comes in she sighs angrily and yells out loud no. Horrible service. read more

On time, they have various options and very professional I will do more business , location is near too read more

I just had my battery replaced at O'reilly on ball and brookhurst in Anaheim, and they provided me with an amazing service. They gave me a very reasonable price on optima red top for my RX 350 2012, and they replaced it for me as well in no time. Also they tested my alternator; as they were so pleasant and cordial and mostly professional. In short I recommend everybody to go to this particular location; amazing staff in terms of energy, and efficiency... read more

I couldn't believe what an amazing experience I had finding my auto parts. Oh my God the service selection product inventory knowledge just amazing customer service these guys went above and beyond to make sure I got back on the road clean facility with easy parking. This is the one place that will go the extra mile make sure to give a shout out to my boys named Isaac and Jorge for a really really going above and beyond. read more

Dear O'Reilly employee, You had just come back from the bank when I was patiently waiting for someone to help me. All the employees were outside helping different clients with different needs. I recognized you as I had just seen you getting change at the bank. You told the teller you kept running out of change because everybody kept paying in $100s. I said, "Hi!" as you approached the cash register but you just stared at me for a minute and then ignored me like I wasn't there. You then told the employee that came in that you had run to the bank to try and get change, explained to him that you couldn't process something for him and then took off. I want you to know that the polite thing to do would have been to say hello back and acknowledge me. I would have understood if you said, "I am sorry, the next employee available will come and help you momentarily." It really sucks to be ignored by the people employed to help you. I hope you read this and realize you shouldn't work in customer service if you lack the capacity to even speak to the clientele. In the future, I will avoid shopping here as I don't want to run into you again. read more

I would like to say thank you to Eric and Donna they helped me with what I needed and had great customer service from the moment I walked in the store I knew I would get great help and they both had a smile on their faces and thanks to them I'm back on the road driving again after not driving for 4 weeks and they assisted me with the last thing I needed for my car so Special thanks to Eric& Donna, Top of the Line customer service read more

I was there to buy a part for my car that my mechanic asked me to go and get it for repair. It was called Ignition coil, I paid 80$ for it, the seller there was very informative and gave me advise to complete the buy. He was caring and did the transaction very quickly after finished the phone call. I recommend that branch. He also told me I have lifetime warranty on the part, even without asking him. I am happy. One only issue is that the part is kind expensive for me, but who knows, maybe inflation caused read more

The assistant Manager Duy Thien was really friendly and very knowledgeable. He provided excellent customer service. His interaction with other customers was interesting to see. I do appreciate his help. Way better service than autozone. Honestly. People at autozone need to get trained on customer service. Don't go to autozone on Lincoln. read more

George helped consult me on my replacement car battery, installed it effortlessly and cheerfully, and everything has run smoothly. Thanks George for your help - appreciate you! read more

I shopped at O'reilly Auto Parts 2245 West Ball Road in Anaheim. The place was nice and clean. The staff was nice and very helpful. I was looking for summer sun shades for our car but I didn't find the kind I wanted to buy. I looked for radiator coolant and found the one I needed for our Camry. Then I looked for valve caps for the tires and found the ones I needed. Luis the cashier was nice and friendly. He help me find all the items that I bought. I thanked management for allowing me to take some photos. Then I walked outside and drove off to find another review. Robert H. read more

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Went to O'reillys to check if my battery was still under warranty. The Manager Zulfi was very polite and walked me throught the battery test and told me it was bad. So we went inside and he checked the warranty status and I was still covered. Even though I didnt have to pay anything, they changed it out for me at no cost. Great and friendly staff, will recommend to all my family. read more

Never in my life have I been so disrespectful of disrespected by management in a store my I have tattoos all over my body I was about to go buy some parts from my Chevy truck and the manager was just so despicable as I was walking in yelling at me to put my backpack on the counter like I was about to steal something just because I have tattoos I give the store a bad review in customer service read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Anaheim, California

Those stores I have experience we brought a car cost $300 And I paid cash And the part don't fit so I returned I went 5 stores including the one I brought no body has cash to returned and they say we don't have cash now return later and the stores was the same story don't use any cash because they don't want to returned read more

Today after having a very bad experience at Autozone, I was looking for a place to replace my car battery. I have been going to Autozone for more than 20 years but completely got pissed off after getting a very bad customer experience; then I called O'Riley and talked to Mike. He was very helpful in installing the new battery with a smiley face. He made my day. I and my entire family will shop from here now on. read more

Purchased a multi function switch lever to replace an old one since my mom's low beams weren't turning on but her parking lights and high beams were. Turns out I'm an idiot that didn't know I had to pull the lever forward instead of back to change high beams to low beams. Came back later that night to see if I could return it and he helped me out with the return even though they don't typically do return on those types of parts. It was greatly appreciated. read more

BEWARE DO NOT COME HERE!!! No wonder why this place has a low rating on yelp and on google this place sucks and is rude!! Recently I went there to get my battery replaced that I Bought there brand new with warranty. My car was sitting outside dead and I needed a replacement battery. They couldn't even take my battery out cause they said "it was difficult to take off" so I had to take it off. It was so easy to take off like 2 minutes and all it had was plastic clips. They then refused to replace my defective battery that I had bought there with a warranty. Went to another competitors shop and they said the battery was a dud and needed replacement they even gave me a discount off a new one. To management: replace your employees or have them get training. Respect your warranties and customers needs or you won't be in business for long doing half a** s***. You may also contact me to resolve me issue. If not I'll take this complaint online and make sure my issue gets resolved. read more

Best auto parts store around. The employees are really knowledgeable. Kevin helped me the other day and was very helpful and had great customer service. Ken was a good help too. Thanks read more

Came here to get some windshield wipers for my car and there was a guy here named Steve (I believe he is the manager) who was friendly and super helpful! He was very knowledgeable and thorough in helping me find the specific type of wipers for my car. I had went to the Kragen O'Reilly on Magnolia and bought some windshield wipers for my car, but Steve here pointed out that my car needed skinny and narrow wipers and the ones I bought weren't going to work for me. He actually came out into the parking lot to check the old wipers on my car, helped me return the wrong wipers I bought, looked for some new ones, and even installed them for me! Now that's some quality customer service. read more

Compared to the local competition, this chain is cleaner and much better organized. Employees assisted customers with professionalism and courtesy, however, if you come in to buy a product off the shelf, be prepared to wait, a long while. Like most businesses, the store is very understaffed, and in my personal, professional opinion, needs a dedicated cashier for those customers that do not need to buy or order complicated parts orders and advice. This could be a 5 star experience if not for the 14 minute wait to buy two items I picked off the shelf and ready to check our right away. Please take my free advice and have a dedicated cashier to quickly help customers have a great experience! Thank you! read more

O'Reilly Auto Parts - Clean, easy to navigate shopping. - Auto Parts & Supplies Near Me - Anaheim, California

I came to this o'Reilly's to return a fm transmitter for a radio . I believe it was the assistant manager didnt get her name but she was a small latina girl . Which either didnt know shit or was just lazy asf . I had told her i purchased the fm transmitter at another oreillys location which you still can return to another location . She said "yea thats fine" she then begun putting in the info on the receipt and say it wasnt the same material that was on the receipt that they didn't match . I told her i know 100% this is the right receipt. She brought something up on the computer and showed me see they dont match . Smh didnt want to get into with the girl . So beforei had left i walked to where the fm transmitters were in the store ans sure enough they were in stock and the same one i had . She said i had to go back to the o'Reilly that i originally got it from which i shouldn't have had to . I just said yea yup smdh and left . Took it to o'Reilly on Lincoln got my money back like nothing. I think she was just being lazy because it was a return and there probably were a few steps she had to do for the return policy which she didnt want to do just lazy and bad employment skills let a lone being an assistant manager. Wasnt satisfied at all read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Anaheim, California

Went in tonight because my battery kept dying and someone suggested I get my battery and alternator tested at OReilys since it's free. So after getting the police to kindly jump my car I drove over. (My receipt says his name is Shawn) was incredibly helpful! Can't really think of a time I received better customer service. He tried to test my battery but it died, so he tried to charge it for me but still had no luck. He even tried to clean some of the corrosion off the lead to see if it would provide a better charge. So finally after another failed attempt I just purchased a new battery. He helped me install it and even cleaned the off the corrosion on the leads. The store had already closed and he stayed until it was complete and my car would start. He truly did an amazing job, although it was almost closing time he made sure it was done correctly and as best as possible. Thanks for changing my luck! (: read more

My check engine light went on . They had a big sign in window that said free check engine light help. They wouldn't help me with that

5 stars simply on being nice and courteous when checking my car's engine light for free. If your check engine light ever comes on, before heading to the mechanic. Take it to one of these places to find out what is wrong with your car. This can saved you money. read more

This store runs by irresponsible manager by the name of Miguel. . Miguel told me he is helping the economy by giving the customers the wrong parts and he explained it this way : The customers by coming to the store and going to install the parts then returning to the store to return the wrong parts, they waste gas and the money for the traveling back and forth to his store to return the wrong item and this money spend by the customers helps the economy. read more

If the phrase ?over promise and under deliver? was ever appropriate, it's here. I went in to get my rotors shaved, he collected them, and then quoted me an hour's time. I was content with that and went to my car to read my book while waiting. I called back after an hour for an update, and then was told they were not ready and that they would need another half hour. Okay. After another 45 mins, I call to check on the rotors. I was then told that it would be another 30 mins. I am disappointed now, and drive home to wait for a call. I get a call, only to tell me that they would need another 30 mins. I an livid now. I end up driving in, adding for my rotors back, and leave as angry as ever. I am never coming back here, or going to recommend it to anyone I know. read more

its only 1129am and there is a sign closed for lunch. do they get 1 hr lunch ? is this place a one man operation.

First off I want to give Two big thumbs up to assistant manager Kevin!!! I went into oreilly in need of help removing my pulley from a power steering pump. And what do you know kevin was all into helping me out no questions asked ! He showed me how to remove it and even put it on my new pump . I will definitely recommend my friends and others to him ! Thanks a lot Kevin read more

After getting my car jumped, I needed a new battery ASAP. Walked right in and Miguel helped me with everything, even the removal and installation. Me happy. :] read more

My husband and I are not happy with the fact that we were lied to TWICE by the employees that work at this location! Why do they offer a service of resurfacing rotors up until 10pm if they don't actually do it?!?! My husband walked in at 7pm after I called hours before closing to confirm a cut off time for this service but the guy that answered my call lied and told me they close at 10pm so it was no problem to bring it in even at 9:30pm, when he knew that it would take an hour to resurface a set of rotors and my husband needed 2 sets to be worked on. To add to it, my husband had to ask the incompetent employees to help him look for another store that had a person that could cut the rotors for him too! And by the way, my husband spoke with the Ball Rd. store manager the day before in person and he told him the same thing. But he was a liar too, seems like thats the way they train employees here...to lie just to get patrons into the store. What a waste of time and travel for my husband this is not the customer service we expect. At the 2nd location my husband ended going to, they were only able to work on one set and now its late as I'm writing his review and the brake jobs aren't able to be finished as planned. THANKS FOR NOTHING O'REILLY'S!!! read more

I came in on friday june 22 2018 at 1245 pm to replace a blown fuse. But i didnt have the tweezer to pull it out of the socket. I kindly asked the darker middle aged latino man with the accent at the counter if i could use or borrow something to pull it out real fast. He was very rude and said no. He looked at me like i was a criminal or as if i was a homeless person asking for money. At least answer me and give me some dignity. I guess they dont appreciate a customers business. I'll take my business elsewhere like autozone down the street where they will actually let u use there tools or better yet they'll actually come out to your car and help u. read more

This is the only store where I will go to buy auto parts and seek honest and friendly advice with what I need. The guys here were SIMPLY THE BEST esp. Javier the Store Manager. It is so hard to be accommodated now a days the best possible expectation because most people are very mediocratic and clocks in and out only for the sake of collecting money at the end of the pay period. This store however, is exceptional in Customer Service. I met Javier some years ago because I came from another Auto parts store with much dismay of being accommodated. He helped me with he best service at that time. That prompted me in going back to their store because not only its Javier that is very nice, friendly and outstanding but also every time I go there all the guys are just as helpful and nice!!! I went back this morning and Javier started assisting me then, to my surprise he said 'I KNOW YOU" and he started reminding me of the first time I got at their store. It does make a difference to deal with people of good aura and character. It puts you in a safe zone because you know you can not go wrong trusting them. He helped me fix my car with the head lights and gave me some great advice with some issues I'm having with my car.:-) I was late for work but it was all worth it because my car got fixed by the right person. I love my car and this is the store I choose for her. Definitely 5 STAR!!! read more

In a span of a couple of days a few weeks ago, I found myself visiting this O'Reilly store about 3 times. The first time I asked for a radiator quote and although they didn't have my part, they printed out a location nearby with the one I needed. The second time I had to buy coolant for my new radiator and they opened up a new register so I didn't need to wait. The third time I came in for some transmission fluid and the lady was nice enough to look up which one was best for my car. The customer service here is excellent. Every single one of the employees here should be applauded for their service. read more

No others employees to help when there are 3 or more customers in line, sells the wrong parts due to not looking the right info up. This is where you come when you need help with your car. 2nd guy came in and helped out and gave discount for trouble. read more

Ordered some parts online for 1-hour pickup. After 2 hours I cancelled the order and went to Napa instead. Called their 800-number to cancel online orders, girl on the other end says "okay, it's cancelled." I ask for a confirmation number. This was apparently beyond her comprehension and all she could do was stammer. Fine, I'll just keep an eye on it. "Order pick-up available" email comes THE NEXT DAY. I ignore it, figuring the order was cancelled and they'll know I'm not coming for it. Nope, the charge clears as if I had picked it up. Call their 800 number again, was initially told that I had picked up the order. Said "guess again, I never did, I cancelled it". Was on hold for 30 minutes while the guy called the store to see what was up. Confirms I didn't pick up the order and says they'll refund it. Get a call 10 minutes later from the store manager saying they can't process the refund unless I PHYSICALLY BRING THE CARD TO THE STORE so they can process it. Apparently, the staff there are barely capable of banging 2 rocks together, much less running a refund. Never spending another dime at O'Reilly. read more

Just came in to get my battery, starter, and alternator checked for free. Turns out nothing was wrong (yay!). David was so helpful! He was friendly, professional, and seemed like he really cared. He talked to me for a little while about my car and answered some questions I had. If you go when David is there, I'm sure you will experience some great customer service! read more

I come here all the time , theres this guy name julio he is always helpful and very friendly. This is my favorite location and will always come here read more

The staff is friendly but not very knowledgeable. I was in there one night and heard an employee giving a customer advice that was dangerous and wrong. When testing coils you shouldn't use a screw driver and look for an arc. That's just plain stupid. If you aren't getting advice, then the staff is nice and helpful. read more

The guy at the front was nice but not very knowledgeable. He told me to wait for the manager. I waited for greater than 20 minutes. The mobile website was not helpful either. Unsatisfactory customer experience. I'll drive further for autozone next time. read more

Shawn and Oly were very helpful. GREAT SERVICE!!! Will be returning