Freddy was so helpful and nice. He checked my battery and assisted me in changing it as well. I really appreciated it. This location is always so sweet, and the workers seem to always want to help. read more

When a different autozone couldn't help me with the new battery they cracked (w/o my knowledge) when installing. This one stoppers up and helped me out, exceptional service and clearly empathetic towards the situation I was in. Best customer service I've received by far from any autozone, will definitely be coming back for any future purchases. read more

AutoZone - Store front - Auto Repair Near Me - Santa Ana, California

See all

Jesus was so helpful when changing my battery he really went out of his way to help me out. Jesus gave 10/10 service I recommend him when visiting this autozone! read more

5/5 experience. The guy who assisted us was so kind and helped us in a timely manner. He even came out to help change the light bulb for the blinker of our car. read more

10/10 experience this nice gentleman names Jesus Rayo help me out, he was so amazing and kind HE NEEDS A BOUNUS!

I arrived in front of the store at 9:50pm , 10 mins before closing time. The staff saw me walking by the entrance and he was in a hurry to lock the door so that i couldnt get in. Come on man! just tell me that store is close, i wont get in. Didnt have to have that attitude with me or did that to ur customer man. No worry, I wont come back to you, NEVER & EVER ! Thanks read more

This is a terrible Autozone. The dude couldn't even correctly look up my order and when I showed my my order wasn't even picked. Once he picked my items it was wrong and a manager had to get involved. read more

I came in for something simple, to change the battery for the cars remote, and as soon as someone was available, right away he asked what I needed. Diego alias "El Peewee" was able to rapidly help me and get me out the door. All the employees were very friendly and even though Diego doesn't know who Sublime and AC/DC are, he did a great job! read more

Ernesto saved the day as he helped me identify and change out the taillight on my rental van before my long family road trip the next day. I was already anxious since I never drove a 15 passenger van, and especially with a taillight and right blinker being out it would probably be very dangerous if I didn't get this resolved. Can't thank Ernesto enough for his great customer service and hands on helpfulness. Will definitely stop by again for all my automobile needs in the future. read more

This location has great employees that are very helpful. Right when I walked into the shop I was kindly greeted and assisted by Elio. He found what I was looking for and helped me with installation. What a fast and easy experience I had with my car needs. read more

My boyfriend and I went in to buy some towels there was a morenita girl and this skinny guy with Gucci glasses on they started talking in Spanish thinking we didn't understand I didn't hear what they said cuz I was just minding my business and my boyfriend was buying the stuff they really need to be careful with what they say around customers they lucky I didn't hear and my boyfriend told me once we were leaving I would of had a whole ass sense in that store read more

Glad to find an even closer AutoZone near my residence. Though a little understaffed at the particular time I was there (after 445p Fri) the customer service here was great. I had a list of particular items to purchase and they were able to find all the items needed. The shocks for my Chrysler 300 Hood was not at this location and they performed a search and printed out the part at another local autozone location for me to go pick up. . Note: The only annoying thing about this location is that it may be a little difficult to get into the parking lot if your south on Fairview. Almost better to make a U-turn and quickly turn right into the Parking lot. But with Traffic this can be tough. I scope the place out some more and update this review to give the best option read more

AutoZone - Auto Repair Near Me - Santa Ana, California

Poor customer services i had to came to this autozone a few days ago and stood in line infront of 4 different workers and not one of them had bothered to ask me or the man infront of me if we needed assistance as we both very clearly did and one of them had acknowledged us waiting and stood there scrolling through his phone while others were fooling around laughing until a young man with long hair and facial jewelry had come out and asked the man ahead of me if he needed assistance as he saw nobody had helped us he had also asked another worker to attend me as he saw me waiting and the dude just walked away on his phone unfortunately i wasn't able to catch the name of the young man that had helped me as he seemed like the only person there actually working and assisting customers very upsetting read more

my car needed an oil charge urgently so i stopped by my local autozone. thankfully so, this super helpful kid Roylan i think? was quick & eager to help me find what oil & filter i needed & was even kind enough to recommend somewhere i could head over to get it done. he even offered to give them a call for me as they weren't busy at all. he also let me know of their membership program & any discounts that could help me out in the future. 10/10 would recommend coming here just for the employees, everyone was super kind & patient with me. shout out to their team! (: read more

Great Service, I went to get a battery and i needed help installing it and the workers were so happy to give me a hand. I dont know their names they are hispanic , Im glad Autozone has good people. Thanj you guys! read more

Absolutely the worst customer service that I have ever encountered in my life. The manager was extremely rude and demeaning. I asked one question and after a few minutes both him and the other employee were both practically yelling at me I had to all out of there because they truly made me feel like shit. Never ever again! And mind you this was the manager. read more

When this location first opened, I used to come here with my dad, until I went away for school. There was no uncomfortable feeling, no questioning, no looks, etc. Now that I am back, I go here by myself or with my female friends. I am female. I feel like they really degrade women here and think we are actually stupid. There was this big male employee, who has come up to us and told us to "not mess up my store." It seemed like he was joking, but at the same time it seem like he was serious too. We had already been in the store for at least 10 minutes. He wasn't doing anything except standing at the front. I was going through the aisles because I wanted to buy a few things. I just bought one thing and left. I don't think I will come back to this specific Autozone. read more

I usually receive great service at this location, but this wasn't one of those times. I was having problems installing a battery I had just purchased. (Bare in mind, this wasn't the first time I've done so) I asked the older gentleman who assisted me with the transaction for help and was met with condescending responses. He offered no solutions and irritably/reluctantly returned the battery. I later found out the battery was the wrong fit. I would give this location one star, but the other workers have been great in the past. read more

Really good employees very helpful in the end of the day they make customer their priority and have to follow the rules but try to do the best of their ability. read more

Came here looking for fuel injector cleaner. It was easy to find since it was on the shelf in front of me when I walked in. The staff totally ignored me, didn't greet or even notice me walking in. They continued on in their conversation as if I didn't even exist. They have all the typical car knick knacks that you would be looking for to repair your car. I just feel that their prices are higher than their competitors. They are a bit more clean than other car stores. People are fixing their cars in the parking lot, which is okay. I just didn't feel safe in this parking lot since there are a lot of shady and homeless people there. I will probably go some where else in the future unless my car broke down right there in their parking lot. read more

Came here to get air filters for my two cars. They had nothing in stock, and didn't even carry cabin air filters for my Toyota (really). Ordered the parts that they did carry but never got a call when the parts arrived. I called several times, but the phone number on my receipt was answered by a fax machine. When I did go to get my parts, I realized that the clerk had ordered the wrong parts for my BMW. Getting a refund took forever for some reason since the clerk needed two others to sign off on it. Gave the place two stars because it was clean and there were not a bunch of guys in the parking lot working on their cars read more

All fixed! 2005 V4 Camry starter. Re-built part fixed perfectly and had full lifetime warranty. The register guy was kinda slow to get the part from the back shelf, and slow to ring up the purchase. 45-minutes job. Super easy from YouTube. read more

As a women, I usually HATE going to AutoZone. But on this visit, I had a great experience by employee Elio. Not only did he help with determining what was wrong with my car, but helped me resolve the problem with ease, & in English (not car talk)!! Thank you Elio for all of your help!! read more

After spending hours trying to unlodge a key that broke into my doorlock I tried litterally every magnet...set of tweezers. Dont laugh but..we even put hot glue hahahah and al my family took rounds in attempting to take out this dumb key...then i had a wild thought...i remembered once changing out the aternator w my x on my honda ... we had lost a bolt and we couldnt reach it ... this awesome magnet saved my life..and i thought autozone!! They always have what I need...I was greeted with such kindkness and this amazing human named David in less than 2 minutes managed to unlodge that dumb key w a set of tweezers!!! AAahhhhhh! The happyness in my heart was overwhelming I gave him a huge hug and felt so relieved..this may not be car related,but any time ive ever needed help..whether it be changing out an old battery...fixing a light etc..it sucks to be a girl because some people do take advantage n think u are not capable..but let me tell u..i buy my own breaks now..i know where to check if my battery is faulty..to buy parts that not only come w warrantys but also can cause u to pay less when going to a shop...i now know to add coolant haha and many other such useful things because someone was kind enough to take their time and teach me kindkness..so please continue spreading this message of love..some of us dont have big brothers . Or a dad who is willing to help w mechanics..but some girls ask because they want to LEARN..i love getting greasy lol.. its nice to know there are legitimately sweet guys that dont mind TEACHING..and making a girl feel super special and like they actually know how to fix their cars thank you David!!! Your service was as warm as your smile read more

Great services! I went in there to check the light pop on my car, the worker, Cassie was a great help with good customer service

I walked in with a quoted price via phone! Was acknowledged right away! Old part was taken out, measured, rock and roll within 20 minutes! So satisfied. THEN at checkout paid WAYYYY more & the MANAGER was dumbfounded when I brought up the issue, how could you acknowledge me by part/conversation when i walk in and then charge me $50 dollars more, that I do not have! Ugh! So upsetting! read more

Do not shop at this auto zone they have assistant managers that don't even know their own policy and don't go out of their way to take care of you I had purchased a repair manual which I never use still new in the plastic and they wouldn't want to return it plus the managers attitude was unnecessary! read more

Not helpful at all ! Why work at a car shop when u dont know anything about cars. Waste of time should of gone to O'raylie im sure they're helpful than you guys. Thank you. For nothing. read more

I wanted to share my experience with anyone that was looking for a good Autozone , i usually get my car parts at O'Reilly auto parts because i haven't had the best experience at previous Autozone's but i went in on Sunday to purchase some oil and a filter for my vehicle and when I walked in a worker "Cassie" was the first to great me with a smile asking if I needed any help finding anything once I told her what I was looking for she stoped what she was doing and helped me, she was showing me oil specials they had asking if I previously used full synthetic or conventional then processed to get my oil filter I had such a god experience I loved your attitude and customer service I will definitely be coming back to shop here read more

the old guy working hers is rude. you cant ask him to help you with anything. this place used to have good customer serives with younger guys working there. read more

Needed to have the battery in my daughters car checked. We were greeted right when we walked in. Ralphy helped us and checked the battery. Turned out we needed a new one. Being typical girls, we did not have a clue on how to swap out the batteries lol. He offered to do it for us as soon as he assisted the rest of his customers. Didn't take but maybe 5 minutes for him to come back. He swapped it out in minutes and we were good to go. Ralphy was great and knew what he was doing. Thank you Ralphy!!! read more