Thought I had a bad battery so had them check it. Was told I needed an alternator. What to a…read moremechanic who checked it out an the alternator an said it was good and all I needed was a battery. When back to O'Reilly's (stupid me) to get the battery. They wouldn't swap the battery for me so I asked if I could use s crescent wrench. Apparently a crescent wrench is to exotic for a store that loans out specialty tools. I had to go back to the RV park to get my tools and change out the battery and the take the old battery back to get my core charge refunded. I am not sure the understand the meaning of costumer service.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Mike, the manager, was a total life saver!! I needed an electric mirror switch for my car and he…read moretested it had it pulled and ready in the timeliest manner... and was exceptionally nice, professional and as helpful as anyone could ever be! VERY FAIR on his pricing, I'll add!! I drove all the way from Carmel to get parts from Fortville Salvage BECAUSE of this exact kind of service and trust I'd heard about them. If you need car parts, do yourself a favor and call these guys FIRST!! Trust me!! "THANKS, MIKE!!!... You saved me alot of hassle and headaches!"! ;-) David H.~

The drive wasn't very enjoyable but the people who were working there were very helpful and…read morerespectful. Being the first time I had ever been to a place like this. I didn't know what to expect. If I had known that you could rent a golf cart to go in the yard instead of pushing a wheelbarrow around a 6 football field sized yard filled with 100's of cars I would have done so. Noted. But all the vehicle's were elevated so getting under them was easy. There were engine lifts out there i didn't have to use one so I don't know what or how someone would go about borrowing one. But they have them. The parts are very reasonable and if you are in the tires or batteries, pretty much anything else that you could want or need for a vehicle they have it.

Overall, a pretty good experience. The staff were friendly, and the prices were cheap. It looks…read morelike they have a pretty broad selection, although they didn't have any Honda Elements (which I think are more rare). Now I know it's in the name, but just know that you will have to take the part off the scrap vehicle out in the yard. So some basic wrenching knowledge is needed. I took my own tools, but it looked like they had some tools for use out there. Also, if you are looking to get a big part, or a bunch of parts, they have wheelbarrows you can use, or golf carts you can rent for $5/hr ($20 deposit). The $2 yard entry fee was interesting...not sure why they'd charge me to look, but it's only $2. Also if you sign up for their free vip program you get two free entries and $1 entries after that.