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    Fields Auto Parts

    5.0 (1 review)
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    7 years ago

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    Monro Auto Service and Tire Centers

    Monro Auto Service and Tire Centers

    (18 reviews)

    If you are thinking of going here - don't. I find it really hard to believe both of these cracks…read moreexisted prior to me bringing my car here to put on just two tires. As they held air just fine - just needed replaced because of wear. Even if they were cracked prior -- why wasn't I informed? I mean the tech put a balance weight about 6 inches away on one of them -- how do you not see that? Made it about 10 mins down the road before TPMS went off. I limp it home and they had impacted the lug bolts so hard my 250 ft/lbs nut busting impact wrench was no match. (Torque spec is 89 ft/lbs. Had to find someone with an air impact wrench to get them off. Imagine if I wanted to put on the spare... Avoid if you care about your safety. After leaving this review on Google - a response from the "owner" was posted and mentioned to call 1 (800) 297-9886 and hit option 2... well that's their HR department, it continues to ask about direct deposit, payroll issues, if I need to report an ethics issue - ya know, internal HR stuff. Guest services is option 6 when calling that number - however none of the options past that get you anywhere. So I worked my way to tech support and asked to be transferred to the appropriate dept. They obliged but I was sent to the same menu I got when hitting option 6 which was a dead end as before. Reading other reviews I found an alternative number (1 (800) 876-6676) which seemed more promising as option 2 was guest services when calling that one. The phone rings longer and you have the option to wait or have them call you back. Waiting eventually ends in silence with no one answering and using the option to have them call you back hasn't yielded a call back yet.... The level of incompetence is baffling it's almost impressive.

    Looked online for tires that I needed to replace on truck. Online doesn't specify whether or not…read morethey have them in stock. So I attempted to call the shop. Monroe no longer has a direct line to their shop, and goes through a 3rd party contact. I went ahead and scheduled an appointment so I would be on the list. Upon scheduling it's sends and email confirming the appointment. However, on that confirmation it states to contact the brand to verify tires are in stock before coming in.... So again I called, and again it took me to the third party call line, in which they "transferred me to the store manager". However after 3 failed attempts of the manager not answering me, an hour after the first call and still no return phone calls I decided to cancel my appointment since they couldn't verify by any means that tires were on hand". Quality of service score - 1/10.

    Belle Tire

    Belle Tire

    (42 reviews)

    Belle Tire really helped me out of a bind when I needed a friendly company to have my back. I have…read morea specialized low profile tire and a European sports car. I took it to Pep boys who treated me awful, wouldn't answer my calls, had my car for 3 days, with not 1 follow up or return call, or solution to fix my tire. They had my car 3 days and not 1 call back after 3 days and at least 10 calls. The 2 times they did answer, they said, we can't find a replacement but we're looking. I finally did the right thing and call Greg at Belle. He said I'll have you on the road asap. He wasn't lying. He was back on the road in a few hours and I work in thr field, so having a car is super important for my job. I should have went to Belle 1st, I will next time for sure, they totally earned my trust and business

    The last time I had tires installed at this place, they scratched the rims of both my husband's and…read moremy vehicles. My brand new tire installed there is kept losing air and I returned to the store they told me there was a large piece of metal in my tire, but they couldn't show it to me. I rushed back to the bay to see what they were talking about and saw the employee high-fiving the manager while I was distressed about hearing there's a large piece of metal in my tire. They explained the reason they couldn't show it to me is because they threw it away, but they couldn't find the large piece of metal now a minute or so later. I complained about the store scratching the rims hto their corporate office but the complaint went back to the store manager, who was already aware of the situation and had done nothing about it. I had to take my car to the Belle Tire in Greenfield after the E Washington store informed me that the reason my new tires were leaking air was because a piece of metal was lodged in the tire. The Greenfield store replaced the tire valve stem, which had not been replaced when I had the new tires installed at the E Washington store. This was the reason for the tire's air leakage. Also when they claim to price match every time I paid a higher out-of-pocket price and had to apply for rebates online, which they mail out six or eight weeks after my application, it's not really a time-of-service price match. Instead, it's an attempt to match the price through rebates that you have to jump through a bunch of hoops to obtain after paying the higher price upfront. That's been my experience. I've been exclusively going to Costco now, and the prices and services are significantly better. I haven't had any issues after getting tires installed on three different vehicles. When Costco offers you a manufacturer's rebate, they handle all the paperwork and provide you with the discount upfront. You can't beat that.

    Fields Auto Parts - autopartssupplies - Updated June 2026

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