I'm not sure if the man named Sterling is the manager there but it is absolutely unacceptable the…read moreway he addressed a young man that was changing a battery for a lady outside. It does not matter if the customer service is good when he behaves in such an offensive manner towards his coworkers.

I understand that private businesses can implement policies some shoppers don't like and have no…read morelegal repercussions -this is America after all :), but consumers having the buying power and with modern technology, the ability to share. Not having walked 5 feet into the store, an employee from behind the counter rudely asked if I had a mask, and that if I didn't, I couldn't stay in the store. I was confused for a second, then retorted "well, I suppose I'll go buy my oil somewhere else." He responded with as much sarcasm as he could muster, "yeah yeah, ok bye." The staggeringly high percentage -facetious :)- of 0.0000003% of the population of Harris County has died from COVID-19 (Johns Hopkins). The "law" requiring masks is unconstitutional and it is unfair of the store to penalize those with asthma or allergies who can't breathe well with constricted airflow. Again, it's a private enterprise and they can do what they want, but I just wanted to let anyone who values our liberties and preventing government overreach know. FYI, AutoZone had everything I needed!

The new Corporate Managers/ Owners here, helped me out with a replacement warranty on a Legend…read moreBattery, that was defective with bad polarity on the negative terminal. Their system didn't have my warranty record but still they did the exchange since it was a privately owned store before with bad record keeping. Special thanks to the managers "know how". I will continue to do buy parts here for my commercial vehicles when I can. -STC

I don't usually write bad reports. But my multiple experiences here where disappointing. Customer…read moreservice if awful, lazy staff that don't even want to check your car for anything. Also, they claimed they don't have cash before noon and they close their registers at 4PM so no refunds after that. Fortunately, after a week I was able to get a refund after I was told it would be a 'first and last' because they don't refund products taken out of their store. I asked, "how would I know it work(s)/fit or is right product?". "That's the risk you take", store personal said. I've never experienced those type of issues with Advance Auto Part, or in O'Reilly Auto Parts. Reason why I went to NAPA is because its two streets down my house, but I know I will never go back to this NAPA again. Also, not enough product options.

MARCUS was amazing! Had some car trouble this morning, so stopped by to get battery checked out. He…read morewas attentive and very fast in working and helping me get everything situated. Let me know overall how my car was and such a pleasant encounter. Was in and out within 8 minutes. Thank you Marcus!

Motorcycle oil at Advance AutoPart ($14.29)cost more than Auto Zone($12.99)and they don't match…read moreprice even with a receipt. Thats 10% more. Just saying, if you need a good cheaper price oil change.

Affordable and helpful! Lifetime waranty is a plus. Walk over to some of the shops while your tire…read moreis being fixed

I went to Discount Tire on Thursday to replace two tires and was told I also needed an alignment,…read morebut it was too late that day. I called on Friday, gave my Mercedes' year, make, and model, and scheduled an alignment for 07/18 at 3:00 PM. When my husband arrived, he was told they don't perform alignments on German vehicles. If you knew it was a Mercedes when I got my tires changed and again when I made the appointment, why schedule it in the first place? My husband rearranged his day off because my car was shaking badly and needed an alignment immediately, only to have our time wasted. Please verify what vehicles you can service before scheduling appointments.

I recently purchased a 2021 Audi Q3 from Lexus of Southwest Houston, and it was hands down the best…read moredealership experience I have ever had. My salesman, Chet, was incredibly friendly and personable. Purchasing a vehicle is such a major life event, but his warm approach completely put me at ease. On top of that, navigating the finance department was an absolute breeze and entirely smooth. From start to finish, the entire process was transparent and stress-free. If you want a seamless car-buying experience, go see Chet!

Update 17Jul2026: The sales manager, MyLinh Salazar,…read morecontacted me saying that I was a valued customer and had indeed purchased multiple vehicles at this location. Lexus would take care of my windshield replacement. Maybe they do care about their customers? MyLinh promised me that she would let the service department know and I just needed to schedule service with them. Everything would be on my file. Welp, I texted the customer service line to schedule an appointment; the same line I use to schedule vehicle services. Ana couldn't figure out how to schedule and kept deferring. She first told me that they would arrange for a manager to call me; which they did, and I explained the situation. Ana finally said she can schedule my appointment and to find a date/time that works. Once I provided that information, there way a 2-day delay. She told me she needed to talk to her colleague and they'll get back to me as soon as possible. That was June 2nd.. no response via that text line to this date. Skip forward a week or two, I decided to call the service department directly. I explained the situation, gave them MyLinh Salazar's name and that I would like to schedule a complimentary windshield replacement. Easy peasy.. I got in the books and was scheduled for June 10th at 8am. I came in to drop my vehicle off and they set me up with a loaner fairly quickly, with the understanding that they would call me in a few hours when my vehicle was done. I asked them this question specifically and this was the exact response. 4pm rolls around and I'm curious why they haven't called or provided any updates. I never received a text from the service team, which is abnormal, so I called the service line directly. My service provider called me back and told me they were still waiting for the parts. Why did they schedule a windshield replacement appointment and never order a windshield! Wtf?! So I wasted 2 days of them just keeping my car cause they didn't have the parts to do the job. Austin finally confirmed they didn't get everything in until Friday morning, June 12th. My vehicle was not ready until very late Friday, around 5:30-6pm. I opted to pick up my vehicle Saturday, June 13th, 3 full days later. I'm not sure what's going on with this dealership or their service department. It was a really bad experience, on top of a really bad sales experience (see below) the last 2 vehicles. 18May2026: One of the shadiest businesses I've ever worked with. I've purchased 3 vehicles here over the years and each time, the experience gets worse. My first vehicle was about 10 years ago when Sterling McCall Lexus actually cared about giving stellar customer service, but I've seen this mentality decrease over the years.. maybe due to demand but it's completely unacceptable. I bought my 2nd vehicle during covid and had to wait for it to arrive from Japan. The negotiations felt like a "bait and switch" experience, where they say one thing and come out with completely something different on paper. Luckily we read behind the lines and called them out on it before the documents were complete. This last time was a year ago, and it was with Finance. Again, a sought after vehicle. I had a deposit down and thought it was weird they took my deposit and didn't call me with the vehicle of my choice, over a year later. This dealership wouldn't give you your position # on the waitlist. When I absolutely needed a vehicle due to an unexpected accident, they magically came up with something in production that would arrive within a month. I purchased a windshield replacement option and they told me I could be covered for tires and windshield. I have documentation that the small print about the windshield replacement having a restriction of under 6" was never disclosed. That is, until I called and had to use it. No information about taking a photo with a ruler, or size restriction; the whole package was a scam. Anything less than 6" is not a windshield replacement, just a small chip repair through Caltex. Shady business all around, from sales to finance.

I went to get my car inspected and the old lady behind the counter would not accept my insurance! I…read moredidn't have it printed so it was a digital copy and she refused to accept it! This was my second attempt to use this location- never again. She was so nasty and rude about it. GET WOTH THE TIMES OR RETIRE!!!

T-Mobile Tuesday paired with Fuel Rewards for Shell...Whooooopp whooooop…read more.. I think I live here now!!! Lol. I am at this Gas Station quite often. T-Mobile Tuesday combined with Fuel Rewards is amazing. At this particular Gas Station, I have been able to save in upwards of $.20 per gallon. This gas station is easy to get to; however, not to be confused, because there is like maybe 1 other Shell Gas Station in the area! I prefer this one because it is more affordable than the other. The only thing that was wonky was that I came to the gas station one day, intended to pay with cash and could not because the inside was closed and it was maybe 6:45pmish. I will look at the hours of operation next time I intend to pay cash. I just utilized another form of payment and was still able to get my discount. There are quite a few pumps and I have never had to wait, which is good. The Gas Station is situated on 2 major streets, so you can get to it easily. There is also a garage attached to the gas station. There are always cars for the garage, but its not junky or too clunky. I will be back for sure!!!

249/Louetta excellent service and hard working young…read moremen....took my 84c10 to swap tires and rebalance, the young man put me in line, said it would be 1.5 hrs....next thing I knew they were pulling my truck in and they jumped on it like a duck on a june bub, looks great and rides much better....Thanks team!! James Jordan 1984c10 (Boy Blue)

My wife took her SUV to get the tires balanced (another Discount Tire has done a terrible job) and…read morewhen the car was ready some of the metallic lug covers were missing. After arguing the manager agreed to order some and call her when ready. Of course, radio silence. Incompetent, dishonest liars.

Had a bad experience here a year ago. Classic bait and…read moreswitch from a phone call. Ended up not having the tires I called for and ended up with 2 different tires in the back so 3 different tires in total!

Owner acts like he doesn't know what he's doing. One day he had no compressor to work. Another day…read morehe was running the shop himself. He lifted my truck then decided to make phone calls, order tires for another customer, received a shipment from a vendor and then spoke bad about him to me. All this while i was waiting for my tire to be replaced. I brought in my own tire and he seemed confused as how to use the machine. After all this he charged me 30 dollars because my tire was a 24 inch. Who charges by the size of the tire? The guy is a joke. Go down a couple of feet for a better tire service and better prices.