1. EchoPark Automotive

    1. EchoPark Automotive

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    Stafford, TX

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    EchoPark Automotive

    3.1 (68 reviews)
    Open 9:00 am - 9:00 pm

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    Michelle S.

    Immaculate service here! I love the concept of not being immediately approached by the salesperson like most dealerships do because that would get me to turn back around and leave. The last time we were at a dealership, we spent the whole entire day which I did not want to do. A little tip: GET EVERYTHING SETTLED BEFORE YOU GO. It makes everything the whole process smooth and we were out of there within 2 hours. My husband got the insurance and the loan from USAA all ready to go. Just a few minor tweaks, but he was prepared. Plus, I'm sure it makes their lives easier as well. I love that during the additions, my husband didn't want any of it and no questions were asked. Our first visit was May 17, and my husband wanted test drive a few Ford Explorers to see if this would be the actual SUV I wanted. Unfortunately, the specific one he was eyeing for me was getting some cosmetic fixes done and wouldn't be available until a later date so we asked to test drive a similar one just a different color. Gene, was so helpful and got someone to assist us with bring the car around for a test drive. He tried to convince my husband to snag it, but he wanted to really think about it. Jumping to May 31, we ended up going back and this time around Asia assisted us. We gave the Explorer that I test drove a couple weekends ago and our fault was we didn't thoroughly look at the vehicle. It had some things that turned us off about it, so didn't want to get it. Fortunately, Gene had mentioned the actual one we were wanting to see a few weekends ago was still available so we did a thorough look on the inside, engine, and outside and it was in way better condition than the last one. Once we finally decided we were going to go ahead with this one instead of the other one, everything was done so quick. I think the longest part was waiting for the car to be finished getting washed. We were so please with the customer service from start to finish! Whenever it's time to possibly get another vehicle in the future, we will definitely keep this place in mind!

    Some of the cars here been mechanically repaired by them. The reason how I know is cause I recently bought the car less than two months ago, less than 1,000 miles driven and it broke down. The ford dealership told me that the cv axle came off slightly off the transmission case causing all the transmission fluid to come out and now the car doesn't want to drive forward or reverse. They told me that the cv axle looks new and has been recently repaired and that it wasn't installed right. If eco park had done thier multi inspection right they would've find out them selfs before they sold the vehicle and if they did knew about it then thier mechanics did a bad job on repairing the vehicle. How I know they have mechanics cause I spoke to one of them myself. I wouldn't trust buying a vehicle from here especially thier extended warranty which would make any excuse for not repairing the problem. There warranty company fidelity warranty services is a SCAM!! As you can see their other 1 star reviews are very similar that they will try to find an excuse to not cover the repairs. Warranty company has a 2 star overall which is bad

    My bomb.com sales person
    Tonya B.

    After having the WORST experience with a dealership pulling a bait and switch earlier in the day I decided to give Ecopark a try. I kept scrolling past their cars on Auto Trader because I thought they were one of those lots where you buy here pay here because I've never heard of them. Well I was wrong...very wrong. I called the number on their website to schedule a test drive and spoke with Carrie who was very understanding and clearly explained their business model. She assured me that the price listed is the price and there are no hidden fees. When I arrived to the dealership I was greeted by Ms. Alex in the picture and she too was just as sweet as Carrie and just as informative. Long story short, Alex's professionalism, patience and her experience led me to drive off with the exact car I wanted. The lesson here is don't judge a book by it's cover the way I did and assume that because you've never heard of a business it's no good. I highly recommend you stop by to give them a shot.

    A bunch of splash bubbles of what seems bad paint job

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    3 months ago

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    6 months ago

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    2 years ago

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    9 months ago

    Gil was the best salesman. I have been buying cars for years. This was the most pleasant experience ever.ask for Gil.

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    10 months ago

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    11 months ago

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    2 years ago

    "Thank you, EchoPark, and your wonderful staff, especially Blake and Gene for helping me find a car after my accident."

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    1 year ago

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    9 months ago

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    2 years ago

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    5 years ago

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    4 years ago

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    3 years ago

    If you need a vehicle go see Maria Macari with EchoPark Southwest Fwy she will help you and get the best deal for you

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    2 years ago

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    3 years ago

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    2 years ago

    Wasted 2 hours waiting for financing after we found the car. So we bought on Carvana. Never will buy used from a dealer again

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    2 years ago

    Don't waste your money or time! They will lie to sell a car . Internet prices are not the same when ready to buy

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    5 years ago

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    3 years ago

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    Page 1 of 2

    Ask the Community - EchoPark Automotive

    Review Highlights - EchoPark Automotive

    And found one at this Echo park location and called and had an appointment set.

    Mentioned in 10 reviews

    Read more highlights

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    Ultimate Motorsport

    Ultimate Motorsport

    2.3
    (131 reviews)

    What an amazing experience. Bought a car literally in 45 minutes plus test drive. Love the no…read morepressure sales and quick turnaround on a great Lyriq. The price was extremely fair and just an overall great experience. Thanks Anthony @ Ultimate

    BUYER BEWARE! They…read morebribe you to take down bad reviews (I was offered $1,500 but then would have to sign a legal document not sharing my bad experience anywhere.) The short version: They sold me a vehicle with thousands of dollars in existing issues. The long version: I live in Austin, so I had Anthony do a FaceTime tour of a Tesla Model X with me. He reiterated again and again how clean the vehicle was. Zooming in on a tiny little paint chip here or there, but everything else was "great." I bought the vehicle and had it shipped to Austin. First time driving it, I knew there were issues. 1. The A/C didn't work at all (huuuuge problem in a hot state like Texas.) 2. The vehicle, after driving for a bit, would go into "creep mode" where it wouldn't accelerate and said it needed to be taken in for service. 3. The passenger's rear side of the vehicle was covered in hail damage. It's cosmetic, but wasn't disclosed and majorly affects the re-sale value of the car. I contacted Anthony right away (literally day 1) to let him know about these 3 issues. No response. Gave it some time, pinged him again. No response. Weeks go by, and it's not until I left a 1-star review that all of a sudden they reached out and wanted to help...but only if I would take down the review. So I took it down because if they wanted to make it right, then I'm good with that. By this point, my vehicle was at the Tesla service center. When the bill came back for $2,500, they only offered to cover $1,500 because the vehicle "didn't have any issues" when it was with them Now my vehicle is in the shop for a second time because there was still the acceleration issue, so it's actually $3,700 total to get these issues fixed (not counting the body damage.) Very, very disappointing car buying experience and a super painful lesson that these guys either don't test the vehicles they get in...or they do and they lie about the condition they are in. Either way, buyer beware.

    Archer Kia

    Archer Kia

    2.5
    (139 reviews)

    So this is for the sales side of this dealership…read more We stopped in because we found a used vehicle online that we wanted to see. I guess shame on us for not calling ahead of time to see if it was still available, even though I found it only hours earlier. The location is sketchy AF. There was a salesman out front smoking when we arrived... which gave us the "ick." The vibe here made us uneasy. We inquired about the vehicle we found online and he said he thinks it was already sold but he checked with his manager. We were told the vehicle sold DAYS ago and he was unsure why it was still listed online. He then proceeded to get us to buy a NEW vehicle instead, to which we repeatedly said we only buy USED. It was like he didn't want to listen to what the customers wanted. All in all, we ended up buying a vehicle at another dealership but it was the same vehicle we came here to see.... Sooooo, 99.9% sure even with the sketchy-vibe here, they would have made a sale. I'd say maybe next time but I 100% don't think we'll be back.

    I received the engine replacement quote from my advisor at Moritz Kia, as all 6 piston bearings…read moreseized. Our initial concern with your service was that Gary would not return calls or provide information. He provided no updates unless called, and acted irritated that I was looking for updates. When he called me to pick up the vehicle, he made recommendations, and was irritable that I wanted none of it done at this time. We had to make a 300 mile trip back to pick it up. Testing an alternator takes less than 20 minutes to do. Gary called Tuesday the 10th telling me the vehicle was ready. We arrived Friday the 13th to pick the vehicle up. The car was returned to us with oily/muddy dog footprints all over both front seats, the middle console, back seats, and some kind of smear on the back of the driver headrest. There were even oily footprints below the driver side windows that were still visible after heavy rains. I tried to call Gary in regards to this and he refused to answer his phone. My wife went inside, was directed to his desk where he was seated, ignoring the phone ringing next to him. She said "Hi, are you Gary?" He said yes. She said "That's my husband calling you and you need to come with me." When he saw the footprints, he dismissively stated, "We don't have dogs here." I stated this happened here at his dealership, we don't have a dog. Gary had a porter quickly clean it, but since there was oil in the footprints, there is still residue in the seats. The lack of concern regarding this situation is telling considering the following response I received when I called in regarding the engine failure. The engine light was expected to be on for 50 miles or so, as the battery must be disconnected prior to replacing the alternator. My wife and I made a rest stop, and afterward, while accelerating to highway speeds in front of an 18-wheeler, the engine failed her approximately 150 miles away from your dealership. My first thought was that the new alternator failed. I checked the engine oil as the engine seemed very hot, and discovered there was none or very little. I took a photo and video of my dipstick. There was the proper amount of oil prior to our Galveston trip. I had checked as a change was due soon. We had to rent a U-Haul truck and trailer to get the vehicle home. We had to get a hotel for the night, and I had to call out of work Saturday the 14th. I and my wife in separate calls Monday the 16th had been told by Gary, that there was no multipoint inspection and that the vehicle had never even been lifted. On our vehicle, the alternator is located under the engine - it must be lifted. When she asked for the manager on the phone, he stated that he is the Assistant Manager and chuckled. Her entire office got to listen to Gary's belittling response to her. He stated Richard would be in around 12pm. I went to her office and we called in together, and were told you came in earlier and were at lunch. When I spoke with Richard, he backed up Gary's statement. I have since left messages I have not received a response. I requested the Multipoint Vehicle Inspection Report. Gary and Richard stated it had not been done, only recommendations from checking the onboard diagnostic. I have since then received that multipoint inspection that I was told did not happen from someone in your shop. The MPVI states my oil was checked successfully and was good. Remember I stated I had checked my oil and it was full? Your MPVI confirmed my oil level was good. Why was the oil removed? My dealer confirms that there is not an oil leak when filled. I have already filed a complaint with Kia Corporate of this situation and provided the same photos attached to this email and more. I wish I could leave no stars.

    EchoPark Automotive - usedcardealers - Updated July 2026

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