purchased $30K SUV a week ago. 2018. Sales person Ben I believe was very good. Actually made my…read moreexperience enjoyable, but he had a lot to do with it. Had 20K miles and a has a few months left on new car warranty. Dealer paperwork indicated the vehicle was inspected. But day when Ben had off, I was passed off to 2 other sales persons. Under hood, the battery looked like a bomb had gone off around it. Corrosive material coming off battery and scattered. Then after test drive I indicated the collision warning system and intelligent cruise was not working. After being told it did, they admitted it didn't. Ben got it to local Nissan dealer who repaired it same day. Canadian Murano had dual temp indicators reading in Celsius, and I asked to change it for me, and was told it was still under Nissan warranty. So I scheduled it to go in. I couldn't find a way in settings to change it. Maybe Countryside knows something I don't? Verdicts out. After I purchased SUV, I got an uneasy feeling. At 66 years old. And a man that has bought many cars new and old, I didn't feel good about this purchase and still on fence about it. Buyer beware. I hope Countryside helps with any costs if new factory warranty doesn't apply. After a week I also discovered the digital speedometer doesn't match the stick speedometer on gauge, about 3 MPH difference, hmm. Nissan appointment soon, and I will update this review if I get support from Countryside if I get stuck paying on anything not covered under NISSAN warranty. My wife and I were lead to believe all is covered under new car warranty. Just take it to Nissan. Uneasy feeling yet. Will be going back to Countryside for service to discuss what Nissan tells me. Not positive Countryside sets cars up with customers in mind. Why not have it taken to Nissan dealer and have it ready to sell. They were asking top dollar for it. I'm not sure if they were honest when I asked questions about this SUV. Lastly insist on a Carfax, not what they give you (Auto Check). Hope I have helped. I really thought going to a this friendly looking dealer could be a enjoyable experience. When you ask a question you should expect an honest answer. Maybe stick with Zimbrick, to me very reputable. I will update this review. And will change review and stars if needed. Had a sit down with Sales and GM. Result was they might be able to find a similar SUV built in US and trade this one out.

Thoroughly unimpressed. My salesman (who I will not name) seemed to be bothered by my questions…read moreabout the truck. Upon inspection under the hood I asked why it was so dirty, I was told "what do you expect, it's two years old". Not sure if this guy smiled in the hour I spent with him. Very unfriendly and cold. After purchasing the vehicle, I realized they left the truck half filled with gas, low windshield wiper fluid and engine coolant. It feels as if there was no attention to detail before sending me off in it. While the finance manager and sales manager were both great, it's not enough to make me go back. Do not recommend. UPDATE: After calling the number listed in the comments from Countryside. I had to explain my situation to three different people who clearly had no idea what I was talking about. After speaking with a manager he said he wished to speak to Vince and he'd get back to me ASAP. Three weeks later, two unreturned voicemails and an email later, hope is lost. Should have taken my business elsewhere.

I bought a trailblazer in 2022 and 2 years later I totaled it. It took me 4 months to get my…read morewarranty refund and a lot of phone calls.they seem pretty shady and I wouldn't recommend buying anything from here. Rick Clayton

Worst customer service I have ever experienced, do not buy or service a car from/with Napleton…read more Just the highlights: $661 for a "diagnostic charge," phone system does not properly route voice mails and they blame missed messages on the customer, sales slow to respond. Bottom line, they clearly are not focused on the "small" customer in either their service or sales department. Was a long time customer, prior to Napleton ownership, will never go back.

I had best experience coming into the store James was very helpful and nice and very polite and I'm…read moregoing to return to have him take care of me

Their hours of decreased I used to go there because they were open late the staff there is usually…read morerude and just not a good experience in my book and reading other reviews I noticed the manager or whoever is only comments on people that give the place a good rating he doesn't comment on any of us that are reading it bad to try to resolve the issues typical

Another great visit to Lodi Shell! They got me in so quickly (I basically walked in) and got…read moreeverything fixed quickly and reasonably (priced). Thanks Again Lodi Shell!

Stranded on Sunday night after 9 pm - car service was zero help for over 1 1/2 hours. Family…read moremember recommended calling Lodi Shell. Placed a call to Lodi Shell not expecting an answer but was incredibly surprised by the positive tone and urgency that Bryan responded. He was incredibly quick, took less than 20 minutes just as he provided as an ETA. He quickly used the battery pack to start car. After hearing we had over 100 miles to our next destination, he said he would be hesitant to drive that far due to possible damage to alternator. He said he would be happy to check if they had the correct battery. We followed him back to the shop in Lodi, he quickly found the correct battery and changed 100 times faster than I could have done it. Not only was Bryan an incredibly nice guy, he also talked about how he really liked working for the owner (don't hear that much nowadays) and the generous support the owner provided to the community. 100% recommend Lodi Shell! Thanks for saving a long day Bryan.

Our camper brakes locked up after we had just replaced all 4 total brake systems at Camping World…read moreChurchville, NY. Phil Muth at i90 Towing, Trailers and Tires told us to come on over and he'd see what he could do. Luckily, he took us right away without a scheduled appointment and replaced the blown-apart brake drum! He was friendly, thorough and completely professional. How lucky we are to have stumbled across such an amazing mechanic. Highly recommend for outstanding service!

Had a great experience from the minute we walked in the door. They went through each option with…read morethe pros and cons and helped us narrow down what we wanted. Andy was quick and professional with our paperwork. Would definitely recommend checking them out.

I have used Johnnies for oil changes fuel filter changes and misc. basic repairs for the last two…read moreyears. I have always been treated fairly with honesty and respect. And, regarding one of the negative reviews, I have never once heard anyone in the station uttering a cussword. And frankly, broken arm guy, if you don't pay, it's not okay.

Wow !!!! Seems like good service has taken a slide these days but not at Johnnie's 66 Towing …read more They were super helpful and honestly helped us decide if it was time to send the car off to salvage or fix it . Offered to load it up on my trailer as well . Strongly recommend!!!!