Unprofessional Service and Poor Customer Support! Skip this store!…read more Visited this location today seeking help with an evaporative emission system part for my 2019 BMW X2. I provided the year, make, model, and fault code (P0446), along with the part name, but did not have the exact part number. The employee at the counter (young black American female) struggled with the spelling of "evaporative," repeatedly entering it incorrectly despite my attempts to clarify. When I politely pointed out the error, she became defensive and blamed me for not showing her my phone clearly enough (which I had already done). Her tone shifted from dismissive to confrontational. What made this worse: * No greeting when I entered the store * No acknowledgment or offer of assistance until I approached the counter myself * Became visibly irritated when I corrected her spelling mistake * Accused me of being unclear after I had already shown her the correct spelling multiple times. I left without the part. If you're going to work in customer service, basic courtesy and patience should be the baseline. AutoZone's competition will gladly earn my business if this is the standard here. What's even worse is customer service like this is one of the reasons companies would rather incorporate AI agents than hire people to interact with customers. This could have been an easy sale. I don't think it could get any easier, but to get an attitude, become frustrated, and then slick with me all because your computer can't find a part due to your spelling errors is insane. She needs training or find someone else. Highly recommend you skip this store.

Seemed well stocked. Appears to be popular. Shares a large parking lot just about block from a car…read morewash which makes immensely sensible if you need any car wash supplies ... like rags, buffers and waxes. Usually car accessories at expected prices.

Julia and Tanya are the best help you can get genuinely…read moresaved my situation so well and quick amazing helpers!!!

I wish I can put 0 as a star review. I changed my battery in February this year and recently it is…read morestopped working few days ago. I contacted the store and their "Tiffany Smith" and found that tey have never changed my battery in the past,meaning that I am lying. My bank statement with the amoune I paid mean nothing to her and her staff. They was arguing and gave me and my husband such a negative and aggressive attitude.

Noted on at least 3 visits since they took over Bennett, several years prior, they have increased…read moreall their direct to consumer items to full MSRP. This is more than 50% markup on what they charge other vendors and repair facilities for staples like filters, oil, parts etc. You will find better prices by traveling locally to Autozone or Advanced Auto of consumer and self repair needs. Oreillys appears more competing with NAPA and aligned most with repair facilities directly. Employees at this location are fine and helpful but you need to initiate the contact first. Several times walked thru and left without a single comment or "may I help you" .

Awesome service! Had some issues trying to install a battery and Rudy in particular was a huge…read morehelp! Better prices on things ad well.

Went in to have my front and rear brakes done. Simon was extremely helpful and apologized when it…read moretook longer than expected. The price was good and the whole experience was professionally done.I wound up with an issue with an indicator light, which I went to a Nissan dealership to have them look at. They wanted me to pay them to replace the rotors and pads because they weren't Nissan branded. Went back to Tire Kingdom to discuss it with Simon and he had me speak with Mike. Mike showed me the brakes up on the lift to reassure me everything was on the up and up. Angelo was also helpful at the desk. Excellent work and communication!

Dropped off daughter's Audi for new tires. Appointment made online. I was contacted the following…read moreday due to an error I made. It was fixed with their help. 1 pm drop off. New tires by 4 pm. No pressure for additional item. Super friendly and professional. Price online was perfect. Better tires offered than initial offerings due to stock. Highly recommended.

This place gives great customer service and they do a good job when it comes to online orders. I…read morereceived my package about 16 hours are I ordered it. Thank you, Jarell.

Needed replacement wipers and wasn't sure the model of my car. Chris, the store manager made sure I…read moregot the correct wipers and installed them outside the store. She provided friendly and professional service and is greatly appreciated. Highly Recommend.

For everyone, I…read morerarely write reviews, but EF Tire & Auto Repair truly deserves one. This has been, without a doubt, the best experience I've ever had with a mechanical repair shop. I chose EF Tire & Auto Repair based solely on the excellent online reviews and because it was conveniently located near my home. I didn't have a personal recommendation, but I'm so glad I trusted what other customers had to say. From the moment I dropped off my car, I received outstanding customer service. The team treated me with kindness, empathy, and professionalism. They understood my situation and kept me informed every step of the way. Their communication was excellent, and I always knew what was happening with my vehicle. Because of their honesty and transparency, I felt completely comfortable leaving my car with them and going to work without worrying. Although the repair took some time, I appreciated that they were being thorough and making sure everything was done correctly rather than rushing the job. At one point, my car required a specialized repair that could only be handled by the Hyundai dealership. Instead of simply telling me to take it there myself, they personally transported my car to the dealership for me. That level of service and dedication is something you rarely find today. I'm still waiting for my car because it's receiving the care it needs, but I have complete confidence that it's in the best hands. I also want to give special recognition to PATRICK, who has been my main point of contact throughout this process. His professionalism, communication, and genuine empathy have made a stressful situation so much easier. He truly cares about his customers, and it shows. I highly recommend EF Tire & Auto Repair to anyone looking for an honest, trustworthy, and customer-focused auto repair shop. They have earned my trust, and they will definitely have my business for years to come. Thank you again for your services Juan Morales

highly recommend excellent service and repairs…read morenice staff always willing to help and are very kind

I was recommended to Apex Tire and Auto by a friend. I needed to get my mom 3 new tires for her…read moresuv. They were really easy to deal with. I had my brother go there originally. The tires needed to be ordered so he gave a deposit before he flew home. AJ their Assistant Service Writer called me the next day when the tires were in. Since we were all visiting for the holidays we actually made an appointment to put the tires on a few days later. When we arrived I checked in with AJ. I decided to wait bc I had my mom with me and it would be less running around. While waiting, I also spoke with Patrick their General Manager, and Tony their Manager. All 3 were very friendly and kind. They answered all my questions, and explained everything. I had my elderly mom with me and these guys had a lot of patience. What I really loved about Apex is besides selling tires, they take pictures of what's wrong with your vehicle and add it to your online profile account so you can see up close and personal what's wrong and the parts they replaced. This place seems to be very honest and truthful which is rare. They will also give you an estimate.You can go online to see all work done. I highly recommend making an appointment. This place gets very busy. They have two buildings. One in the front of the driveway, and one towards the back. The actual entrance is in the front building. They have a small waiting area. My mom's tires were put on and the tires were rebalanced. They can work on all types of vehicles. Their prices were competitive. I would definitely use Apex again

Started my morning off with a screw in my tire. When I walked inside, I was promptly greeted and…read moredirected to drive to the back to see Keegan. He quickly determined the screw was causing air to leak. He plugged the hole and topped off the rest of my tires. Then he smiled and said have a nice day!! I'm stunned and pleasantly surprised that service like this still exists today. I was in and out in under ten minutes!

Jim at Banner Tire services all of my work & personal vehicles (Kia Soul, Genesis GV70, Honda…read moretruck) - his staff always does a great job. They are knowledgeable, on time and priced fairly. It's hard to find a repair job that offers honest service - I highly recommend them.

Friendly and respectful owner and staff. No bs or upselling. Very satisfied with work and pricing.read more