not even a star. just called to find out if they did free…read moreengine light checks. told me yes then hung up. Honestly go to O'Reilly.

had a serpentine belt break and they were very helpful. helped me find the right belt and provided…read morea few extra tools to borrow to get it around the pulleys. very friendly service too.

We've got our vehicles inspected here and some minor repairs done. They're nice and knowledgeable…read more Even walked my husband through how to something on our own.

The Nichols Bros are a couple of dishonest auto mechanics in town to whom a lot of people entrust…read moretheir cars. They did a job for me a little over a year ago, and because they did it wrong, I just had to pay $800 to have part of it redone the right way by someone else. The job they were supposed to do was the head gasket and at the same time, change the timing belt, for which they charged me $1300. So, just about a week ago, I heard a tapping in my engine. I brought it to someone else because these knuckleheads had been messing up with other things (*more about that later), and I just didn't trust them anymore. It turned out that the tapping was the timing belt they put in... it was ripped. I'm just fortunate that I heard the tapping because, had I not, it could have torn completely, which would have damaged my engine. I called and told one of the brothers what happened, and he offered to replace the belt, but said that I would have to pay him for the labor!! #1 why should I have to pay for labor for him to replace a belt that he messed up on in the first place?!, #2 who would even trust him to do the job right, when he didn't do it right the first time. AND #3 why would I trust them to not do harm to my car for revenge at having to redo the job. As for the other things they messed up on: 1: Last year, I heard a rattle under my car... it took 4 visits to get it fixed, and the only reason it was fixed was because I, figured it out!!! The first time I brought it in to them, they drove it, put it up on the lift, and said there was nothing wrong, so I left. The second time, they tightened up something, and charged me $30. The 3rd time they said, it's your sway bar, and charged me $70. Finally, the 4th time I came in for that rattle, I said, "I think it's a heat shield", which it turned out to be, and finally, it was fixed!! I was the one who had to figure it out for them to fix it. 2: Another time, my car was jumping while driving in stop and go traffic. They took it for a drive, they said they thought it was my transmission. I asked them if they if maybe it needed a tune up, and asked them check the spark plugs and the air filters. One of the brothers checked all that, and said the spark plugs were fine, that they had been changed when they did the head gasket. He said the filter was also fine, and charged me $78 for that. The car continued to jump when driving in stop and go traffic. They said it was what happens when the transmission is going. I got all anxious because I knew it would cost a lot for that. HOWEVER, not trusting these "brothers" anymore, I decided to bring it to another guy for another opinion. He checked the spark plugs and said that they were the original spark plugs, that they had never been changed, and that the filter was badly blocked up. I had him change everything, and VOILA, the jumping stopped!!! Just think, if I hadn't gone for another opinion, and listened to them, I'd have had to pay thousands for just a rebuilt transmission!! I went back and told one of the "brothers" and they just shrugged it off. That might have been the end of my dealings with them, but for the timing belt!! Fast forward, I had the other guy do the job fixing the timing belt, and according to him, there were many things that weren't done that should have been done, which could have contributed to the belt ripping. After the work was done, I went back to the "brothers" and showed them the bad parts, and told them what the other mechanic said. I wasn't about to accept just a "shrug" for this. I asked them to reimburse me for some of the cost for fixing things, and they outright refused. I got nowhere in my attempts to get some reimbursement for their bad work. We got into a heated exchange, and they threatened to call the police, so I left and as I did, I told them that I would inform everyone I know about the bad business they conduct. So, now, I'm stuck with an $800 bill, and just want to warn others, you take risks with your automobile and your finances if you go to them. There were other ways in which they messed up, but this is already lengthy, so I'll end it here.

Top notch service - they not only patched my tire, they inspected all others and did that…read morecompletely for free. When I am in need for a new set, they will be the first place that I will go to.

I scheduled an appointment for a tire rotation and balancing. The expectation was I'd be spending…read moremaybe $60. Nope! I spent $0 for this service which was awesome. They offer military discount and support veterans which is always a plus! I defintely recommend them for the lower end servicing. Alignments might cost something because they utilize high-end tech savy machines for that but I think it's worth going to them.

One of my tires suddenly had a big drop in PSI and I could not for the life of me find the issue. I…read morecalled NTB and got an appointment same day for the next hour. When they called me back, they told me they couldn't find anything wrong with the tire, even after they took it off the vehicle and everything. Since nothing was wrong, they didn't charge me any fee or anything! They even replaced the valve on the tire for free for me incase it just wasn't reading right. They even checked things like my break pads and battery. Thankfully, they found out my battery (less than a year old) was almost dead! Thank god they checked or I could've been stranded somewhere. Michael was the individual who called me back I believe, so I assume he was one who worked on my car. Thank you NTB and Michael for your help and service. If anything is ever wrong with my car, I know where to go!

We used this location due to an emergency. My father's tire blew out while we were headed home and…read morehis insurance provided us with the closest location available to replace the tire. I called them up while we were waiting for our tow and we discussed if they had the tire in stock or if we could just go with what they did have. The person I spoke to was so helpful, she looked up the tire and said it needed to be ordered. I was also told they could replace all four tires and get us on our way that day. We ended up going with that option and were able to be towed to the NTB in time to get that done. Joe and his team kept us informed throughout and got us on our way as soon as they could. Everyone was just so helpful, we are beyond grateful for the help and courteousness.

I've been going to this repair facility for over 20 years, and that alone should tell you…read moresomething. I understand machinery well and they have never attempted to screw me. They are not perfect, and if an error is made it's corrected. They can and do maintain and repair all of my vehicles. Ford Diesel 4 X 4 Pickup Truck VW Diesel Dodge Diesel 4 X 4 Pickup Truck

Great experience here!! My honda had some issues with the engine light and they took care of it…read morequickly and communicated with me. Also did not up-charge me, they clearly communicated what they charged and why. I highly recommend!!

My student at Virginia Tech went in after getting a warning that the electrical system had a…read morecharging malfunction. They quickly diagnosed the failing alternator and replaced it quite affordably. The car is driving better than it has in a long time. They treated her so kindly and respectfully, which means a lot to a mom 6.5 hours away.

Son's car ran over a bolt the day of graduation. Robert was able to patch it that afternoon. They…read morewere fair and honest and checked to make sure they could fix it before taking the car.

great guys, and reasonable prices and upfront and honest…read moreFixed a problem that I was left with from another local memchanic

Stay away. I went in for a simple muffler replacement (verified by 2 other shops). They quoted me…read more$250 & said they had the muffler in stock. When I arrived, Steve said he had it put on a lift and they "discovered" that all of the pipes and joints were so rusty, that he was afraid that when he started cutting into it, that basically the entire undercarriage would have to be replaced : large rear muffler, large front muffler, the small muffler we spoke about, ALL the piping and "probably more". I asked how much and was told "at least $1200". They said they'd order the parts for the next day. When I left, I could hear odd knocking on the bottom and the smell of exhaust in the front cabin that wasn't there before, or ever. I called back the next day to report this and was blown off with "ma'am, you have an exhaust leak and the knocking you are hearing is because you probably drove over something". I knew then they were not on the up and up, so I played along and asked if my parts came in. They said yes, all but one. I asked what they were missing and was told "a part". He kept saying "just a part" but would not tell me WHAT part. Finally I was forceful and told him I needed the name of "the part". . Steve finally said, the Catalytic Converter. Horses***!. He said I needed that too. Tack on another several hundred dollars, plus labor. Scammers! I took it somewhere else the next morning, and the only thing it needed was the muffler, parts & labor $95. I've heard of stories like this, but, wow, the level of deception was criminal.

We contacted O'Brian at Mullins to have a front fender eased back out from where a deer's hip had…read morepushed it. The work was done quickly, carefully, and reasonably, despite the lot being crowded with vehicles apparently awaiting their attention. He's a nice cat, does good work. We are delighted.

Great service and super kind folks! They were able to replace my back bumper in no time and were…read moresuper accommodating! Would recommend to everybody who has car troubles !